Apple Software Update gets stuck during download.

My daughter was updating iTunes with ASU and we lost power. Now the download gets to about 11MB, gets stuck, and never finishes. It will sit at 11MB forever. I've tried deleting the files in the installer caches, I've tried repairing ASU.
Anybody have any ideas?

I suggest you to upgrade by the alternate and easiest way by downloading from
* getfirefox.com

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    Hi guys,
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    Download location found 0 - net:http://download.windowsupdate.com/msdownload/update/software/defu/2012/09/am_delta_b319532d42a9440ba2ffbd7b1b5ff56f155dc06b.exe ContentAccess 27.09.2012 21:47:47 2220 (0x08AC)
    Download location found 1 -
    http://Myserver/SMS_DP_SMSPKG$/c47daa52-7427-454d-b42d-07ee1ca0234e ContentAccess 27.09.2012 21:47:47 2220 (0x08AC)
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    Download started for content 28e4ad5a-f152-49c3-9341-6a0672f5fb2c.1 ContentAccess 27.09.2012 21:47:47 3376 (0x0D30)
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    Setting download timeout options for content request {19D068E1-C310-4963-9400-FA3F451B4968}: LocationTimeout = 604800, DownloadTimeout = 864000, PerDPInactivityTimeout = 0, TotalInactivityTimeout = 0 ContentAccess 27.09.2012 21:48:34 2220 (0x08AC)
    No need to change timeout settings ContentAccess 27.09.2012 21:48:34 2220 (0x08AC)
    Setting download timeout options for content request {334EAFEC-D2A7-4453-AFA2-CF4B441BC590}: LocationTimeout = 604800, DownloadTimeout = 864000, PerDPInactivityTimeout = 0, TotalInactivityTimeout = 0 ContentAccess 27.09.2012 21:48:34 2220 (0x08AC)
    No need to change timeout settings ContentAccess 27.09.2012 21:48:34 2220 (0x08AC)
    Contenttransfermanager.log:
    CTM job {230A8EF2-A26C-481C-B261-0A1A9AC532DC} switched to location 'http://Myserver/SMS_DP_SMSPKG$/c47daa52-7427-454d-b42d-07ee1ca0234e' ContentTransferManager 27.09.2012 22:05:21 3764 (0x0EB4)
    CTM job {230A8EF2-A26C-481C-B261-0A1A9AC532DC} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 27.09.2012 22:05:21 3764 (0x0EB4)
    CTM job {230A8EF2-A26C-481C-B261-0A1A9AC532DC} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 27.09.2012 22:05:22 2536 (0x09E8)
    CTM job {230A8EF2-A26C-481C-B261-0A1A9AC532DC} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 27.09.2012 22:05:22 2536 (0x09E8)
    internetproxy.log:
    Failed to get proxy for url 'https://MYserver:443/SMS_DP_SMSPKG$/c47daa52-7427-454d-b42d-07ee1ca0234e'. Error 0x87d00215 NetworkProxy 27.09.2012 22:05:22 5788 (0x169C)
    locationservices:
    Calling back with locations for location request {DABBE0DD-F0DF-42BF-AC38-69D53CBE52E2} LocationServices 27.09.2012 21:47:47 2220 (0x08AC)
    Current AD site of machine is Default-First-Site-Name LocationServices 27.09.2012 21:47:47 2420 (0x0974)
    Begin checking Alternate Network Configuration LocationServices 27.09.2012 21:47:47 2420 (0x0974)
    Finished checking Alternate Network Configuration LocationServices 27.09.2012 21:47:47 2420 (0x0974)
    Calling back with the following distribution points LocationServices 27.09.2012 21:47:47 2420 (0x0974)
    Distribution Point='net:http://download.windowsupdate.com/msdownload/update/software/defu/2012/09/am_delta_b319532d42a9440ba2ffbd7b1b5ff56f155dc06b.exe', Locality='LOCAL', DPType='SERVER', Version='0', Capabilities='<Capabilities/>', Signature='', ForestTrust='FALSE' LocationServices 27.09.2012
    21:47:47 2420 (0x0974)
    Distribution Point='http://Myserver/SMS_DP_SMSPKG$/c47daa52-7427-454d-b42d-07ee1ca0234e', Locality='LOCAL', DPType='SERVER', Version='7711', Capabilities='<Capabilities SchemaVersion="1.0"><Property Name="SSL" Version="1"/><Property Name="SSLState"
    Value="63"/></Capabilities>', Signature='http://Myserver/SMS_DP_SMSSIG$/c47daa52-7427-454d-b42d-07ee1ca0234e.1.tar', ForestTrust='TRUE' LocationServices 27.09.2012 21:47:47 2420 (0x0974)
    iis log:
    2012-09-27 20:00:53 x.x.x.x PROPFIND /SMS_DP_SMSPKG$/489bf668-564c-4255-9619-cdadfd9fc405 - 443 - 10.8.1.2 SMS+CCM+5.0 207 0 0 277
    2012-09-27 20:02:00 x.x.x.x PROPFIND /SMS_DP_SMSPKG$/19ff6196-1e32-4035-bc59-1b6c0faad309 - 443 - 10.8.1.2 SMS+CCM+5.0 207 0 0 60
    2012-09-27 20:03:07 x.x.x.x PROPFIND /SMS_DP_SMSPKG$/660dae26-926c-4e87-90e3-b9f412b6ce9a - 443 - 10.8.1.2 SMS+CCM+5.0 207 0 0 20
    2012-09-27 20:04:14 x.x.x.xPROPFIND /SMS_DP_SMSPKG$/28e4ad5a-f152-49c3-9341-6a0672f5fb2c - 443 - 10.8.1.2 SMS+CCM+5.0 207 0 0 26
    2012-09-27 20:05:19 x.x.x.x GET /SMS_MP/.sms_aut MPLIST 443 - 10.8.1.2 SMS_MP_CONTROL_MANAGER 200 0 0 29
    2012-09-27 20:05:21 x.x.x.x PROPFIND /SMS_DP_SMSPKG$/c47daa52-7427-454d-b42d-07ee1ca0234e - 443 - 10.8.1.2 SMS+CCM+5.0 207 0 0 22
    2012-09-27 20:10:33 x.x.x.x GET /SMS_MP/.sms_aut MPLIST 443 - 10.8.1.2 SMS_MP_CONTROL_MANAGER 200 0 0 47
    2012-09-27 20:15:19 x.x.x.x GET /SMS_MP/.sms_aut MPLIST 443 - 10.8.1.2 SMS_MP_CONTROL_MANAGER 200 0 0 30
    thank you very much for your help!!
    best regards
    Philipp

    Hi Philipp,
    I am having this same problem...software updates are stuck at downloading 0% for "internet" DMZ/Workgroup SCCM 2012 clients that communicate with DP/MP in an untrusted forest (no internet access). Normal software packages/programs/task sequences can
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    SCCM 2012 SP1 with CU1 running on Windows Server 2012 on all site servers and site system servers. SQL 2012 SP1 on site servers. Clients using PKI certs. MP and DP using HTTPS with PKI certs.
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    UpdatesHandler.log
    Successfully initiated scan. UpdatesHandler 6/05/2013 8:45:57 AM 10236 (0x27FC)
    Updates scan completion received, result = 0x0. UpdatesHandler 6/05/2013 8:46:00 AM 5916 (0x171C)
    Method (Apply) called from SDM. UpdatesHandler 6/05/2013 8:46:01 AM 5916 (0x171C)
    Starting job with id = {F728823C-C086-44AD-A746-1F0FD90413D7} UpdatesHandler 6/05/2013 8:46:01 AM 5916 (0x171C)
    Initiating Scan. Forced = (0) UpdatesHandler 6/05/2013 8:46:01 AM 5916 (0x171C)
    Successfully initiated scan for job ({F728823C-C086-44AD-A746-1F0FD90413D7}). UpdatesHandler 6/05/2013 8:46:01 AM 5916 (0x171C)
    Scan completion received for job ({F728823C-C086-44AD-A746-1F0FD90413D7}). UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Evaluating status of the updates for the job ({F728823C-C086-44AD-A746-1F0FD90413D7}). UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Initiating download for the job ({F728823C-C086-44AD-A746-1F0FD90413D7}). UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Check contents availability. UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Bundle update (b85d7b05-87dc-4d24-b01b-a933ad99f6a8) is requesting download from child updates for action (INSTALL) UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
    CUpdate::CheckLocations - Checking locations on action (INSTALL) for Update (b2a8acf6-1950-4412-ac54-a90ae5d0bbb4) UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Ignoring update state (DOWNLOAD_READY) change in job state (2) UpdatesHandler 6/05/2013 8:46:01 AM 10236 (0x27FC)
    Starting download on action (INSTALL) for Update (b2a8acf6-1950-4412-ac54-a90ae5d0bbb4) UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
    ContentTransferManager.log
    Starting CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292}. ContentTransferManager 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Created CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} for user S-1-5-18 ContentTransferManager 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Created and Sent Location Request '{58D13D96-F31D-47CD-AD9B-0A98EB9759F9}' for package b2a8acf6-1950-4412-ac54-a90ae5d0bbb4 ContentTransferManager 6/05/2013 8:46:01 AM 8248 (0x2038)
    CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:46:01 AM 8248 (0x2038)
    Queued location request '{58D13D96-F31D-47CD-AD9B-0A98EB9759F9}' for CTM job '{BE124BCE-2027-4DFF-BF50-9014C5F4B292}'. ContentTransferManager 6/05/2013 8:46:01 AM 8248 (0x2038)
    Persisted locations for CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292}:
     (LOCAL) net:http://wsus.ds.download.windowsupdate.com/msdownload/update/software/crup/2012/11/windows8-rt-kb2771431-x64_e427432cc210b801dcebb5b859da118d1f1bc789.cab
     (LOCAL)
    http://xxxxxxxxxxxxxxx/SMS_DP_SMSPKG$/b2a8acf6-1950-4412-ac54-a90ae5d0bbb4 ContentTransferManager 6/05/2013 8:46:01 AM 5916 (0x171C)
    CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} (corresponding DTS job {42140637-5F9C-4E6B-8016-D3D70B1B1D5C}) started download from 'http://wsus.ds.download.windowsupdate.com/msdownload/update/software/crup/2012/11/windows8-rt-kb2771431-x64_e427432cc210b801dcebb5b859da118d1f1bc789.cab'
    for full content download. ContentTransferManager 6/05/2013 8:46:01 AM 5916 (0x171C)
    CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:46:01 AM 10236 (0x27FC)
    CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:46:01 AM 3812 (0x0EE4)
    CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} switched to location 'http://NS02CM0V003D1.dmz.tmbank.com.au/SMS_DP_SMSPKG$/b2a8acf6-1950-4412-ac54-a90ae5d0bbb4' ContentTransferManager 6/05/2013 8:49:15 AM 3812 (0x0EE4)
    CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:49:15 AM 8292 (0x2064)
    CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:49:15 AM 4496 (0x1190)
    CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:49:15 AM 4224 (0x1080)
    CAS.log
    Requesting locations synchronously for content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1 with priority Foreground ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
    The number of discovered DPs(including Branch DP and Multicast) is 2 ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Calling back with the following distribution points ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Distribution Point='net:http://wsus.ds.download.windowsupdate.com/msdownload/update/software/crup/2012/11/windows8-rt-kb2771431-x64_e427432cc210b801dcebb5b859da118d1f1bc789.cab', Locality='LOCAL' ContentAccess 6/05/2013 8:46:01 AM 6592
    (0x19C0)
    Distribution Point='http://xxxxxxxxxxxxxxxxxxx/SMS_DP_SMSPKG$/b2a8acf6-1950-4412-ac54-a90ae5d0bbb4', Locality='LOCAL' ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Requesting content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1, size(KB) 0, under context System with priority Foreground ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
    User policy requested with no user credentials. ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Invalid user. ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Submitted CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} to download Content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1 under context System ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Successfully created download  request {A78034D7-202F-480B-B189-057C1FA6B654} for content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1 ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
    Location update from CTM for content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1 and request {A78034D7-202F-480B-B189-057C1FA6B654} ContentAccess 6/05/2013 8:46:01 AM 3812 (0x0EE4)
    Download location found 0 - net:http://wsus.ds.download.windowsupdate.com/msdownload/update/software/crup/2012/11/windows8-rt-kb2771431-x64_e427432cc210b801dcebb5b859da118d1f1bc789.cab ContentAccess 6/05/2013 8:46:01 AM 3812 (0x0EE4)
    Download location found 1 -
    http://xxxxxxxxxxxxxxxxx/SMS_DP_SMSPKG$/b2a8acf6-1950-4412-ac54-a90ae5d0bbb4 ContentAccess 6/05/2013 8:46:01 AM 3812 (0x0EE4)
    Download request only, ignoring location update ContentAccess 6/05/2013 8:46:01 AM 3812 (0x0EE4)
    Download started for content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1 ContentAccess 6/05/2013 8:46:01 AM 8248 (0x2038)
    IIS Log from DP/MP
    2013-05-05 22:47:16 ::1 GET /SMS_MP/.sms_aut MPLIST 443 - ::1 SMS_MP_CONTROL_MANAGER - 200 0 0 46
    2013-05-05 22:47:26 <IP of MP/DP> CCM_POST /bgb/handler.ashx RequestType=Continue 443 - xxxxxxxxxxxx3
    2013-05-05 22:48:56 <IP of MP/DP> CCM_POST /bgb/handler.ashx RequestType=Continue 443 - <IP of client attempting software update download> ccmhttp - 200 0 0 309976
    2013-05-05 22:49:15 <IP of MP/DP> PROPFIND /SMS_DP_SMSPKG$/b2a8acf6-1950-4412-ac54-a90ae5d0bbb4 - 443 -
    <IP of client attempting software update download> SMS+CCM+5.0 - 207 0 0 26
    2013-05-05 22:50:28 ::1 CCM_POST /ccm_system_windowsauth/request - 443 - ::1 ccmhttp - 401 2 5 29
    2013-05-05 22:50:28 ::1 CCM_POST /ccm_system_windowsauth/request - 443 <username> ::1 ccmhttp - 200 0 0 48
    2013-05-05 22:50:36 <IP of MP/DP> CCM_POST /bgb/handler.ashx RequestType=Continue 443 - xxxxxxxx5

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