Apple Store can't Update( Detail Info)
Dear,
I ensure Apple store can't update. Reinstalled twice and I won't do that again.
PlS, Help !! Thanks.
When I click update from apple store. The Console shown
"Saved crash report for softwareupdated[841] version 574 to /Library/Logs/DiagnosticReports/softwareupdated_2013-11-05-214001_Jerrys-Macboo k.crash" from Crach reportor.
In same time, Apple store pop up a message
"An error has occurred, Couldn't communicate with a helper application"
The crach report such as below,
Process: softwareupdated [841]
Path: /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated
Identifier: softwareupdated
Version: 574
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: softwareupdated [841]
User ID: 200
PlugIn Path: /Applications/iTunes.app/Contents/MacOS/iTunes
PlugIn Identifier: com.apple.iTunes
PlugIn Version: 11.1.1 (11.1.1)
Date/Time: 2013-11-05 21:39:58.802 +0800
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: xxxxxxxxxxxxxxx
Sleep/Wake UUID: xxxxxxxxxxxxxxx
Crashed Thread: 4 Dispatch queue: com.apple.SoftwareUpdate.SUUpdateSession.UpdateStatus
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000010bbb1000
VM Regions Near 0x10bbb1000:
WebKit Malloc 000000010b9b0000-000000010b9b1000 [ 4K] ---/rwx SM=NUL
--> mapped file 000000010b9b1000-000000010eb85000 [ 49.8M] r--/rwx SM=COW /Applications/iTunes.app/Contents/MacOS/iTunes
JS JIT generated code 0000356d9a200000-0000356d9a201000 [ 4K] ---/rwx SM=NUL
Thread 4 Crashed:: Dispatch queue: com.apple.SoftwareUpdate.SUUpdateSession.UpdateStatus
0 libcorecrypto.dylib 0x00007fff9722def1 ccsha1_vng_intel_compress_SSE3 + 49
Thread 4 crashed with X86 Thread State (64-bit):
rax: 0x0000000000001000 rbx: 0x0000000000000040 rcx: 0x000000009dcd37bd rdx: 0x00000000dbc8fc22
rdi: 0x00000000e6d6c3d7 rsi: 0x00000000dd2d6475 rbp: 0x00000000d93ea0bd rsp: 0x0000000105e6dfe0
r8: 0x00007fff97253bf0 r9: 0x0000000105e6e170 r10: 0x000000010bbb1000 r11: 0x0000000000001000
r12: 0x000000010bbb1000 r13: 0x0000000105e6e170 r14: 0x0000000000001000 r15: 0x00007fff7dd2e440
rip: 0x00007fff9722def1 rfl: 0x0000000000010202 cr2: 0x000000010bbb1000
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
VM Region Summary:
ReadOnly portion of Libraries: Total=162.1M resident=83.0M(51%) swapped_out_or_unallocated=79.1M(49%)
Writable regions: Total=1.2G written=128.2M(11%) resident=130.2M(11%) swapped_out=0K(0%) unallocated=1.0G(89%)
REGION TYPE VIRTUAL
=========== =======
Dispatch continuations 8192K
JS JIT generated code 256.0M
JS JIT generated code (reserved) 768.0M reserved VM address space (unallocated)
Follow below step and solve "AppleMobileDeviceSupport.pkg" problem.
Remove Iphone Kext??? What's happen?
Right now, the error message gone...
A Joke for Apple Phone service.
She told, "Pls re-install and clean your HD. I think ur system unstable."
If the issue continues after using the assistant, follow these steps to remove and reinstall the Apple Mobile Device Service on Mac OS X. Note that you'll need authenticate with an administrator account and password to complete these steps.
Disconnect your device from your Mac.
In the Finder, locate iTunes in the Applications folder and drag it to the Trash.
Move the iTunes icon to the Trash.
Choose Go > Go to Folder.
Enter /System/Library/Extensions and click Go.
Locate the file AppleMobileDevice.kext and drag it to the Trash.
Choose Go > Go to Folder.
Enter /Library/Receipts/ and click Go.
Locate the file AppleMobileDeviceSupport.pkg and drag it to the Trash. If prompted, authenticate with the administrator password.
Note: This file may not be present in Mac OS X v10.6 Snow Leopard; skip to the next step if this is the case.
Restart the computer.
Choose Finder > Empty Trash and restart the computer.
Download and install the current version of iTunes.
Connect your device to the Mac again and open iTunes
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