Apple Store does not load in iTunes

My boss has a PC laptop running Windows 7. Actually he has TWO laptops both running Windows 7.
When in iTunes, the iTunes Store won't load. Or after a LONG while, it will start loading, no icons, just a listing of items like in a bad webpage (no HTML?),
and after a while it will time out, give a 'time-out' error and stop.
He tried using the iYunes Store in his home laptop and same thing... Strange......
I had him login with his Apple ID into my MacBook Pro and his account loads fine.
So it must be WIndows related, right?
I had him do the following as suggested by another forum:
1- Uninstall the old version of itunes you have (or just uninstall iTunes if you are already running 10.4.0.80
2- Uninstall Quicktime also
3- Uninstall Apple software update
4- Uninstall Apple mobile device support
5- Uninstall Bonjour
6- Uninstall Apple application support
(shutdown wait 20 seconds then fire up the computer at this point)
7- Reinstall iTunes 10.5.2.11
Still no luck.
ANY SUGGESTIONS??
THANK YOU!!

I did eventually came up with a solution for my own problem above:
Start > All Programs > Accessories > Command Prompt
Type: netsh winsock reset then hit enter & reboot the computer.
That did it.

Similar Messages

HT204053 I have made an Apple ID 10 months ago...But when I use it I get a message that says your Apple ID does not exist in iTunes and also Application Store...

I am living in Iran...I have made an apple ID about 10 months ago to use free Apps available in ITunes and Application Store...But I always get a message which says your Apple ID does not exist in iTunes and Application Store...Please guide me how to use iTunes and Application Store for downloading free Apps and music...

It sounds like you haven't yet setup iCloud with that account and you need to do that on a Mac or iOS device. Once setup, you can enable iCloud on a PC, but it needs to be setup first.
See Creating an iCloud account: Frequently Asked Questions
Which says in part:
You can sign up for iCloud on an iPhone, iPad, or iPod touch with iOS 5 or later, or through System Preferences on a Mac with OS X Lion v10.7.4 or later. Just follow the setup instructions for your iOS device or Mac.
ivan

Apple store will not load

I cannot load the itunes store. My computer shows it is trying to connect but the store does not load. all other functions seem to be ok. I can sync and see what is on my ipod. This has suddenly occured in the last 2 days. Prior to that it worked very well
I have done 2 complete unistalls and reinstalls and this has not changed
I have also put the Istore web address into my firewall exceptions but nothing has worked
I could use some help.

Hi David,
Interesting...the Apple Online Store displays fine on my Intel MBP running 10.4.11 and Safari 3.1.
What's going on in Window menu > Activity?
Can you view this image? (This is the image of the iMac from the Apple Store server)
If it doesn't show inline above, what happens if you click this link to the same image?

TS1702 My app store does not load the featured apps, also in charts. Everytime i open the app store, the screen remains blank. Im using ipad3, ios6.

My app store does not load the featured apps. The screen remains empty everytime I open it.

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

App store does not open in itunes

app store does not open in itunes, it used to all the time and now its **** a blank page.
music section opens up at ones.

There are many, many posts about it. I have a solution HERE.
https://discussions.apple.com/message/15975405#15975405

My Mac has FaceTime 2.0 and it is terrible, I tried to download a new copy but the apple store does not have 2.0 Also I chat was the way I communicated before I upgraded. What happened?

I upgraded to Lion X and have been having problems with FaceTime my version is 2.0 and the Apple store does not have this version, what happened to the changes, I used to use IChat and it was great, this is no longer available. Any hints for video conferencing or for what is going on.

You can video conference with the iChat component of Messages. Not sure if that's possible with Facetime. I have been using Facetime for video chat without any problems. Quality is no different than with iChat.

My Apple TV does not recognise My iTunes password. It works on all other devices but not Apple TV? Any ideas why or how to fix?

Any ideas why my Apple TV does not recognise my iTunes password, when all other devices, including these communities are good with it?

Hi Mick2291,
Thanks for visiting Apple Support Communities.
I'd suggest restarting, and then restoring, your Apple TV if the issue persists:
Apple TV (2nd and 3rd generation): How to restart your Apple TV
http://support.apple.com/kb/HT3180
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/HT4367
Best Regards,
Jeremy

Why apple tv does not show in itune?

why apple tv does not show in itune?

Welcome to the Apple Community.
I assume you have the Apple TV 1.
Often a restart of ALL your equipment will help, it may also be a result of instaling or updating security software (check your security settings).
If problems persist, navigate to Settings > Computers > Your Library on the Apple TV, you may be told you will lose all synced content, but you can sync it back afterwards, you won't lose any purchased content that has yet to be transferred. Then select Settings > Computers > Connect To iTunes, note the passcode that appears on screen, click on the device in iTunes and enter the passcode when prompted.

Apple TV does not see other iTunes

My Apple TV and my iTunes get along great. A friend showed up with his iTunes (on an XP PC). My iTunes and his work fine together, we are both on 7.3.1. So I know network, sharing and connections all are fine. itunes is working as it should for both of us.
But the Apple TV does not see his iTunes to stream. It is supposed to be able to steam from 5 other iTunes, but my Apple TV only sees mine (the one it syncs with). Note that it can also stream from mine just fine.
Any ideas?

This may reflect my lack of understanding.
His iTunes does not see the Apple TV at all. It does not show up in his iTunes. There is no "devices" list and no Apple TV.
However, even if it did, if you register the Apple TV with another iTunes, doesn't that mean the Apple TV is now going to sync with that new iTunes? Don't you only want to register the Apple TV with one iTunes? I assumed it would stream with any iTunes on the network (up to five).
But we are not there yet. His iTunes does not see the TV and the TV does not see him.
I double checked, he is looking for Apple TV in his settings.

The iTunes store does not load when I open it

So I recently had to install the latest version of iTunes after I upgraded to the newest version of iOS on my iPhone 4 (iOS 6.0.1) because the older iTunes version wasn't compatable with the newest iOS version. I had been using a much older version of iTunes becuase every time I would update the iTunes store without fail would stop working. I spent almost an entire day trying to fix it like 6-8 months ago and I finally got it to work with one of the older versions, which was why I was mad that I had to update it again.
Anyways, the iTunes store will not load at all. Everytime I open up iTunes on my computer (I have Windows Vista) and I try to go to the iTunes store, it never loads. It keeps saying "Accessing iTunes Store" (see image). I have tried to wait it out, but nothing ever changes.
I have already tried reinstalling iTunes and tried reinstalling the newest version, neither of which helped. I also tried what they suggested at http://support.apple.com/kb/TS4123 but the only item that came up under the Winsock Providers tab was the Apple one.
Not sure what else to do. Any suggestions?

That's exactly like saying, "Hey, try this. It didn't work either. Good luck!"
It's the high-percentage play with the particular symptom set being reported. High-percentage implies that it doesn't work for some people. (Otherwise it'd be a 100% play.) So, it still makes sense for people to try it, even if it doesn't work for some people, because it does work for most people. Check other posts by wiclee using that set of instructions to get a better feel for the reliability of the advice in these circumstances. (Granted, that's a bit tricky given that only about 10-20 percent of people report back to say whether or not any advice (on any given topic) actually works.)

ITunes Store will not load in iTunes 11.0.1

I have tried all the suggested tips but the store will NOT load with 11.0.1 any ideas are most welcome. iTunes works fine in all other aspects.
I am using Mac OS X 10.7.5.

try this:
Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator
then type in:
netsh winsock reset
After this restart - it worked for me perfectly
got it from another thread:
https://discussions.apple.com/message/16079074#16079074
Thanks to Xeta!!!
That worked for me also! Using Windows 7 64-bit with Quicktime & iTunes 10.5
Lots of THX!!!

Google Chrome appears to be blocked - keeps rotating & apple toolbar does not load

Apple tool bar does not load and all icons cannot be accessed

Thanks for the response. I do have data defined. However, type is not. The specs don't seem to make it necessary to specify both, but if that helps I can. The webconsole shows one error:
Use of getPreventDefault() is deprecated. Use defaultPrevented instead. That is an error in the jquery javascript code though.
Firebug doesn't show anything in its console.
I used iframe and the behavior is exactly sthe same. I'm beginning to think this is a google calendaring issue instead.
Thanks again.
-Josh

App Store does not load & kills the internet connection

Hello I'm currently using MBP 13' 2011 v. 10.7.2.
App Store window pops up after opening, but nothing actually shows up. It shows as if it is trying to load the App Store with the spinning indicator, but the app remains empty. Not only it does not load, it also kills whatever internet connection I've attempted on Safari. YouTube videos stop loading once App Store opens, for example.
Please help.
Thanks.

Timmy...
With multiple issues such as you are experiencing, use Lion Recovery

I tunes store does not work in iTunes (error 5002)

On computer i tunes store does not work (error 5002) and also difficult to sync. Not responding and need to reset computer.

The sign in button in the upper right corner and the screen is blank, I don't know if this is normal because this is my first time accessing the store. Thanks

Itunes store does not load but everything else works

I have a problem opening the store. When I click on the store the access bar goes about half way and stops. Then after 60 seconds it disappears and the store is not displayed. It is a blank window. No error messages appear. I have uninstalled and reinstalled but this did not work. I have turned off my firewall and this does not work. I am using the latest version of iTunes.
The computer is a Vista 64bit OS. I have another computer that has no problems on the same network so there are no networking issues. It is just this one computer. This did happen once before and I reinstalled at that time which resolved the issue. Now it seems permanently broken. I even reviwed the computer event messages and there are no clues there.
Any ideas? Any log files I can locate and review?
Thank you very much
Jo

Found my issue and this procedure worked for me. See this discussion in this forum
https://discussions.apple.com/thread/3371153?start=15&tstart=30

Apple Store does not load in iTunes

Similar Messages

Maybe you are looking for