Apple Store iPhone 6 exchange

I bought a 16GB iPhone 6 back in January. I realize that the 16GB doesn't suit me so I want something higher like the 64GB. May I return my iPhone and pay the difference for a 64GBs in my local Apple Store? What about the color?

Depends on the return Policy Of Apple in your Country and it's length of validity
in US for instance
U.S. Returns & Refunds Policy
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased from the U.S. Apple Online Store:
You have 14 calendar days to return an item from the date you received it.
Only items that have been purchased directly from Apple, either through the Apple Online Store or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.

Similar Messages

Beware apple store iPhone replacement program

Beware apple store iPhone replacement program:
We took my daughters broken iphone 4 into an apple store and was told that the damage was not covered under warrany but for only £120 we could get a replacement iphone 4
the problem being when they helped her set up the replacement Iphone 4 they installed os7 as the opperating system rendering the phone useless as it now runs slow, freezes & cannot use messaging at all etc
we went back to the store hoping they could HELP & were told that the iphone should not have these problems & to do a full restore; as it turns out the processing chip cant handle os7 which becomes Very apparent & now the store staff are suggesting that they will upgrade the phone to something newer & give us a £60 discout towards a new phone for something we paid them £120 48hr earlier.
Its not the Apple experience we have all come to love can anyone suggest how we might restore the phone to an earlier opperating system

campbellpark wrote:
as it turns out the processing chip cant handle os7 which becomes Very apparent
That's nonsense. I have 2 iPhone fours and both work just fine with iOS 7. As mentioned take ti back.

Is it possible to receive the Apple Store iPhone 4S demo photos?

Is it possible to receive the Apple Store iPhone 4S demo photos?

I have no idea who to contact actually. Contacting an Apple Store probably wouldn't help me much, but I don't know what my other options are.

Apple store iphone 5 a1429

Hi,
I've ordered iphone 5 from the online store to the apple store on Roseville, CA.
Before I paid for it I went to the store to check that they selling the a1429 model.
First the guy told me they don’t sell it, and its only on verizon, but I showed him this model on display and he said that if it's on display this is what I'll get.
I had to leave back to Israel so i paid online for it and had my sister in-law pick it up.
They gave her the a1428 model (which dosent support LTE on Israel) and told her that a1429 is only for demo.
I cant find a way to contact apple from Israel, at laest not by mail, and i cant make a call from here.
Who can i contact to explain my situation?
I belive they have the model in store, its just the seller dont know the differeence, and was not that keen on try to help her.
Thanks
Itay

FelipeV
There is no mail to contact in "Contact US" only phone numbers
KiltedTim
You right, i see now in the store site its mentioned the model is a1428.
I can swear a friend of mine bought the a1429 unblocked in the same store a month ago, something changed since then?

Non-genuine components in apple store iphone.

Hello,
Here is my situation. My phone worked perfectly fine till yesterday but went black all of a sudden for no apparent reason. I took it to the nearest apple store and they diagnosed a defective screen. However that isn't my biggest problem.
When the opened the phone they found some components like screws and cables to be non authentic. I feel like I have been given a phone that has been compromised, causing me unfair problems. I do not think I deserve to pay 139.00 $ for the screen repair.
Does anyone know how I should proceed ?
Thanks

jj008 wrote:
Sorry if I wasn't clear. I haven't taken my phone anywhere before today. The supervisor was willing to repair it for the out of warranty price (139$) even if it was tampered because he felt bad for me. However, I find it unfair that I need to pay the repair because the defect is caused by a non-authentic component that was put in my phone by them.
Actually, the main factor that determines that the device repair will cost money is the fact that you are outside of your warranty. Whether or not there was 'tampering', if you're outside of warranty, then you do NOT get free service or repairs.
Normally, if there was tampering, the the answer is, "No service options are available, period."
In this case, apparently you've been extremely lucky and found an Apple rep that is willing to ignore that rule (which is usually a hard and fast, unbreakable rule), and is offering a service option for you... or you've misunderstood what they said about the device.
In other words, if the device has been 'tampered' with, there should be NO service options. But you've been given the option that would normally apply if there was no tampering: You are outside of warranty, so you may choose to pay the OOW screen replacement fee.
In essence, they are treating it as if your iPhone was never tampered with, and offering you the normal option for being outside of warranty.
You should take it and run with it. You are being offered exactly what any other person in your situation (ignoring the 'tampering') would be offered. No more, no less.

Sydeny apple store iPhone 5 stock

I need help !! I'm planning to buy an iPhone 5 from Sydney apple store.
I Tried to reserve it but in vain. Is Sydney apple stoners out of stock ?

Ya you are right. Isn't this a worldwide discussion ? There will be other people like me who would want to buy iphone 5 from Sydney apple store. Has anybody been to the applestore to enquire about stock availability ?

China Apple store Iphone 4 MD128CH/A cannot read Russian SIM

Hello everyone!
I need a clever answer! Is It possible to use the IPhone 4 which is sale in the chinese apple stores with the Russian Sim card in the worldwide?
When I inserted the Russian SIM card into IPhone 4 it shows me massege the SIM card cannot be used.
How I can fix it?
I know only model MD128CH/A
thanks a lot

From a true Apple Store. Check here: http://www.apple.com/retail/storelist/ and select China. Or try a China Unicom store. Confirm before you leave the store that it will work with your Russian sim card.
Also note that if you do buy in China, All warranty and support will have to be done in China. If the phone develops a warranty issue you will need to ship the phone to China to someone you know to be taken in for service. You will not be able to ship directly to Apple and all shipping will be at your expense.

Want to cancel Apple Store iPhone purchase and buy through my carrier instead.

I placed an order for the new iphone 5 on the apple website, and was given a delivery date of Oct. 5th. I can order through my carrier (Verizon) instead and get it next friday, September 21st. I can't place an order with verizon because it's showing that I have already started the upgrade process by ordering through Apple. I'm afraid that if I cancel my apple order and try to buy through Verizon, that it will take Verizon's system a while to update. Anyone try this?

I don't believe they were looking for a trade in, they are due for a subsidized Verizon upgrade. I think the bringing the iPhone 4 was for setting it up and transferring as Verizon does not require you to swap your previous phone for an upgrade.

Do bought from Apple Store iPhones get locked to first sim carrier?

I have bought many iPhones for myself and my family over the years and always on contract, UNTIL the iPhone 5. When it came out, I decided to avoid all the unlocking mess and contract handset subsidy thing and buy an unlocked (or so I thought) iPhone 5 from Apple. Now, someone told me the other day, that the 'unlocked' handset becomes locked to the carrier of the first sim that is inserted.
Surely this can't be true, is it?

Ihavenoideas wrote:
Apple support told me today that it locked to the first SIM inserted.
02 support told me today they had seen iPhones become locked to thier network even though they were bought SIM free.
Either way it's a complete Nightmare sorting out what's going on here!
Seb
Apple support have told me today that their unlocked handsets are locked to the carrier of the first sim card inserted. BUT, they also said that doing a forced restore in iTunes with a different carrier's sim will then lock it to that carrier.
However, I was also told that certain sim cards can totally lock handsets. This I find disturbing. Take the scenario that you want to check to see if a handset is unlocked. Standard procedure is to try a sim from another carrier. You'd get a bit of a suprise when you put your original sim back into your phone to find that it no longer works as it's been locked to another carrier!

When I go to the apple store to exchange it, what do I say and do? Does my iPod touch gen5 need to be in the casing and all that when I give it?

Yeah reply a.s.a.p
All I have is the original packaging the iPod came with. Do I bring that or do I just bring the broken iPod touch gen5
But what do I say?

All Apple wants is the iPod itself, if that's all you're having problems with. They will not need the packaging, nor any of the accessories unless you're having problems with any of them. As to "what you say", you'll tell them what the problem is.
Regards.

Apple Store + iPhone 4 Return

If I were to return the phone would the new AT&T contact be void?(purchased on launch day) Thanks...

Only if it hasn't been 30 days.
http://www.pcmag.com/article2/0,2817,2366601,00.asp

Hi, I´m from Brazil and next week I´ll be in Usa, NY , where I bought my Iphone 4. I want to know if i could go to apple store in Ny and upgrade for iphone 4s unlocked? I know i have to pay more, but IS THERE that possibility?

Hi I´m from Brazil and next week I´ll be In NY , where i Bought my iphone 4. I want to know if I could go to apple store to exchange to iphone 4s W
I know I have to pay more for that , but is there that possibility?

You can buy an iphone 4s.
There is no trade in.

Just played with a several 8GB '37s at Apple Store - They looked great!

I was just at my local Apple Store to exchange an iPod Universal Dock and Audio Monster Cables, which was incorrectly sold to my daughter at the NY Soho store, for the Apple Universal Dock and the Apple Composite A/V cable. Well, they don't have the docks or the cables... the online store states 3-4 weeks. If anyone was able to get one of these consider yourself lucky.
I'm still waiting delivery of my 16GB Engraved, so I decided to check out the Touches that were on display. They had four 8GBs on display. They were all '37s. They looked absolutely gorgeous! I did not see any issues with the screens. No pixelation, the blacks looked fine. Granted I did not look at any of the screen tests that are published in this forum (I forgot to bring the URLs with me) and did not check if they were upgraded to 1.1.1, but heck they looked beautiful!
Just about everyone that walked into the store had to stop and see them. Most were amazed at how thin it was. Several people wanted to purchase them on the spot... they had none in stock... heh.. heh.. hope to have mine by Tuesday. And, some thought they were too expensive... well, price is always a sore spot.
I really can't wait for mine to arrive!

Why don't you post this in the Apple TV forum instead of the iPod nano forum?
http://discussions.apple.com/category.jspa?categoryID=197

Retina MBP making fan noise - Apple store unwilling to help

Hi All,
Any adivice would be appreciated with my problem. So I got a Retina MBP when it first came out and noticed it had a ding so I took it to the Apple store and exchanged it - no questions asked. The newer unit they gave me, which I currently have is making a very odd fan noise. It is faint but apperent when working in quite enviroments like at my office. Its really annoying. I took it to the Apple store recently and explained the situation and told them that the original unit i had didn't have this problem at all so I know its not the typical fan noise. They maxed out the CPU, RAM, etc. and said they couldnt' here it and as such, are unable to replace my unit. I told them that I do not do that much intensive work on it and only can here it when its quite - they probably wouldn't here it in the loud store.
As a result, I have now recorded the faint sound coming from the fans but I don't know what the best approach is to have the just replace my unit. Should I take it back to the apple store with the recording? Should I just call apple care? Apple is getting worse and worse in my opinion with customer service. I remember a time where, if i was unsatisfied with their product, they would exchange it no matter what.

Hi,
Yeah Apple solved it. I called Apple Customer Support, not "Applecare" and the person was very helpful. I told them that i recorded the noise - it was in my downloads folder. The person set it up so I could mail in the laptop through an Apple store and they replaced the fan. I was without a laptop for like a week though.
Hope that helps.

I have a fully functioning iPhone 4S that has been in water, it has left slight water marks on screen, everything else works and is in mint condition. I want to exchange it for an iphone 5s and pay the difference. Would this be possible at the apple store

I have a fully functioning iPhone 4S in mint condition apart some water marks on screen (dropped in bath) everything works perfectly as it should. I wish to exchange and pay the difference for an iphone 5s. Is this possible from the apple store (uk) how much do they normally give as a trade in and how much do they charge for an iphone 5s. Or should I just take it in and see if they will do a one for one swap and pay the difference. ( I don't like the water marks, it's annoying, maybe they will go away, I don't know) been sat in rice for a week.

The only thing Apple will do for you is an out of warranty exchange, & you will get EXACTLY what you have now. The cost will be US $199. Make an appointment at any Apple store.

Apple Store iPhone 6 exchange

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