Apple store needs to send my MBP for repair to change an HD?????

A bit disappointed here, not only my MBP HD just failed after 11months but my local Apple store (seattle) can't change an HD they have to send it for repair (???) and 2 days after dropping the MBP at the store it is awaiting shipment to the repair station????
It's a good thing I am a Procare member, I wonder how long it would take otherwise...?
I talked to the store twice about an estimated time for the repair, twice I had to remind them I was a Procare member (they did not know....), .
Is there anybody aside from the local store I could contact about this? can't find a number for customer service.
Thanks
F

Sorry, I really don't know what HD I had in the MBP. How can I find out?
I just read a post :
http://discussions.apple.com/thread.jspa?threadID=1234166&start=100&tstart=0
This is pretty much the noise I have been hearing for about 4 weeks before the drive failed.
F

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Apple store needs to send my MBP for repair to change an HD?????

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