Apple store not willing to fix rMBP with a failing fan
Been pretty happy with the retina mbp overall but a few days ago one of the fans started making a lot more noise. Enough that it is noticible at idle and annoying under load. Given how often I'm running this with significicant cpu/gpu load, a bad fan while trivial is bloody annoying. Took it in to the apple store and was told as long as the fan is still spinning it is "working as designed" regardless of how it sounds, so they weren't willing to swap in a replacement. Frankly I never would have bothered with those guys but I can't find replacement parts online yet. Leaves me with few options. Before I tell american express to deny payment untill apple fixes it, I was hoping someone could either point me at a parts vendor or toward an apple resource that would actually be willing to deal with this.
Thanks,
Sandow
Well that was a profound difference in service... Customer Relations had a *** response when I told him the apple store had regarded a loud fan as in spec as long as it was spinning. Set up a repair and was very pleasant to deal with.
Thanks,
Sandow
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