Apple store offered me refurbished iPhone 4 for replacement, I declined...
I went to a local Apple store yesterday to see if they have any option for my Death Grip iPhone 4.
After short demonstration about loosing reception, he brought a shrink wrapped black boxed iPhone 4. I asked him if it's a refurbished unit and he said yes, he also mentioned it's a service unit they received from factory. Its serial number was starting with 850 (mine as well)
I declined for exchange since I had a bad experience with 3G refurbished unit from Apple before (wireless dead after 4 months and battery was so bad)
But I'm wondering if it's really a refurbished iPhone 4 since it's only been 3 days from official launch.
Does Apple make extra new units for replacement service for newly launched products? If so, I'll go get it tomorrow.
Any comments?
That's weird they would have refurbished already, but yes they usually do warranty replacements with refurbished product.
According to Apple:
Apple Inc. (“Apple”) warrants this Apple-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Apple will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Apple may request that you replace defective parts with new or refurbished user-installable parts that Apple provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining warranty of
the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple’s property. Parts provided by Apple in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Apple and becomes Apple’s property.
Similar Messages
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Replacement iPhones in the UK from Apple Store new or refurbished?
Are replacement handsets offered in the Apple Store new or refurbished? From speaking with the staff there they referred to them as Service Grade handsets and I did notice the box containing the handset had a quality control sticker applied to it.
I am looking to exchange my faulty iPhone but do not want the replacement to be a used and refurbished handset while I am within 14 days of original purchase.
Thanks for any help or information offered.I doubt you would get a refurb in return. Most of the stock in the UK will still be new stock and their first distribution point will likley be through the uk applestore, but i'm guessing it might be a month or two before they show up. Refurbs can be unsold old stock (unopened) or unwanted returns (openened) or even repaired stock. Before they go on sale they test them out for a while to catch any obvious issues. Typically they are a good deal.
I'm sure if you returned to the applestore and they agreed to a replacement (within 1 year not 12 days) ask that it be from new stock and they will oblige. -
My insurance company replaced my stolen iphone 4S with a new one, will the apple store allow me to exchange it for an iphone 5 and pay the price difference?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
You would need to ask that directly to Apple. Apple is not here nor does Apple answer questions here.
To return an iOS product requires a valid receipt. You have 30 days to return an iPhone. The iPhone must have all original packaging & accessories and be in new condition. Apple may charge a restocking fee on a returned iPhone.
If the iPhone was bought from a 3rd party, their regulations for returns would apply. -
My wi-fi on my iPhone 4S is not working after updating to ios7 which was working perfectly fine before. It is a few weeks out of warranty now and the Apple store wants me to pay £160 for a new one, are they joking?!
Hi there Juicy Guava,
You may find the troubleshooting steps in the article below helpful.
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
-Griff W. -
Hi!
My name is Eirik Solberg and i have been waiting for the iPhone 5 unlocked version at apple store us seens the iPhone 5 came out at 12 september.
Therefor i will be very happy if you guys could tell me when iPhone 5 unlocked version will come out for sale at apple store us.
Best Answer!Oh, okey, but when do you guys think it will come out? I was hoping for Black Friday, but it didn't came out as i was hopning :/ When do you think it will come? Is it like the last part of november or the begining of desember or will it be in the end of this desember?
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My iphone 5 screen broke, can i take it to the apple store and get a new one for free if i turn in the one with the broken screen? can someone help me?
iPhone model
Out-of-Warranty Service
iPhone 5
$269
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149 -
Are there any classes Apple store offers for new mac owners
Are there any classes Apple store offers for new mac owners, Are there any classes Apple store offers for new mac owners
Yes.
One to One is just $99 for a full year and is available only at the time you buy a Mac from the Apple Retail Store or the Apple Online Store
http://www.apple.com/retail/learn/one-to-one/
http://www.apple.com/retail/learn/one-to-one/terms.html
http://store.apple.com/us/browse/campaigns/onetoone -
Dear Apple
I buy a refurbish iPhone 5s the IMEI ******** and ICCID ********** and i restored the device when i restored its locked to iCloud and i don't know the username and password i hope to help me about the problem asap.
Best regard
<Edited by Host>This is a user forum. You aren't talking to Apple here.
Return your iPhone for a refund. There is no way to remove the Activation Lock. Apple won't get involved.
<Edited by Host> -
Does apple store still sell the iPhone 4
Does the apple store still sell the iPhone 4 and for how much
Yes.
$450 unlocked. $0 with a 2 year contract in the U.S.
http://store.apple.com/us/browse/home/shop_iphone/family/iphone4 -
Will apple be offering a trade in scheme for iphone4 to 4s for us still on lengthy contracts in the uk?
I am not looking to terminate my current contract and neither am I complaining about still being tied into a contract. I received my white i4 for free on my current contract.
My question was maybe misunderstood.
What I was trying to get at was, would apple take my current phone as a part ex? I would be more than happy to pay the excess.
Other options would include selling my phone on eBay or to online companies that will buy it, add the rest of the cash then walk into an apple store and buy the 4s.
But this method isn't very practical as I will be without a phone for a few days, whereas if apple offered this sort of scheme, my downtime without a phone would literally be the time it takes to switch the sim in their store. -
Seeing rebuilt/refurbished iPhone 4s for sale on ebay. Tempting.
Seeing rebuilt/refurbished iPhone 4s for sale on ebay. Tempting. Anyone know any reason not to get one from ebay? Thanks, Nancy
1) Could be stolen.
2) Could be a scam and you'll get nothing at all; that happens on occasion even though eBay claims to provide protection against such issues.
3) Could be locked to a carrier and hacked to unlock it, which will void all support and probably would be relocked at the next OS update
4) Any "refurbished" iPhone is done by some unknown entity - only Apple can sell factory-refurbished products and they don't sell refurbished iPhones - so what was done during this "refurbishment" is completely unknown.
5) There is no guarantee that the iPhone was originally sold in your country, and an iPhone that came from elsewhere will get no support from Apple except in that country (if any would be possible after a "refurbishment" at all); you'd have to find the country yourself and send it there should any service be necessary.
Need more?
It's really a risk to buy an iPhone (or any smartphone) from an unknown and unauthorized source. I strongly suggest you either buy from someone you know, or buy from an authorized iPhone outlet.
Regards. -
I'm a student exchange from france in USA, I have an apple ID from france and a bank count in france but i want access to the apple store US because I'm here for the year and some app can be interesting for me (like my gym club app) how can i do ?
you cant. you need a US bank account.
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Does the Canada ONLINE Apple store sell the unlocked iPhone 5 model "A1429 CDMA"? Need a quick reply please ..
http://www.apple.com/iphone/LTE/
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At Apple Store we reset my Iphone 4s to factory settings in an unsuccessful bit to fix my Wi-fi problem. Now I'm home trying to get my contacts, pics, etc. back. I'm lost...
Okay - see if the instructions here help: http://support.apple.com/kb/ph12521
~Lyssa -
i recently got an ipod touch 2nd gen i then realised i needed a computer and itunes to set it up. i dont have those so could i pop into an apple store and they would do it for me. I already have an apple id. Thanks
Yes, to not wait
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
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