Apple Store Refuses to Diagnose Hardware Issue after Boot Camp Installed

I previously reported an issue in the Boot Camp Beta forum, but figured I share this with other MBP users as well. After loading the updated firmware, running boot camp to partion my drive, I installed Windows XP Professional. During the install, the screen would go dark, and come back at irregular intervals, as if there was a video sync problem of something. I managed to get XP installed, and booted it and loaded the updated drives from the Boot Camp driver CD which I had earlier created. Subsequent attempt to use the XP installation result in a constantly blank screen, with only occational glitches, as if there is some activity coming out of the GPU, but it's not working correctly.
This is what led me to take my machine to my local (15 miles away) Apple Retail Store (Washington Sqaure, Tigard, Oregon), and attempt to show the problem to a "genius". HOWEVER... As soon as I mentioned "Boot Camp" and XP, they went into the whole "public beta, blah, blah, blah", "not supported", etc. I tried to explain that I was not reporting a SOFTWARE issue with Boot Camp, but rather a HARDWARE ISSUE which is exposed on my machine only after using BOOT CAMP to partition the hard drive, and then installing Windows XP. All I get was "Well, it works fine in OSX, and Boot Camp is Public Beta, so there's nothing we're going to do". Obviously, I'm livid. And, will pursuing any and all avenues to bring this problem to Apple Management attention. First it was Mark Pienpakdee the "genius" who tried to help me, and then I was further rebuked by Mark Macsurak, Assistant Manager. So, I'm left with broken hardware which won't work correctly running Windows, and no recourse until Boot Camp isn't "Public Beta". What a load of crap. I was so mad, I didn't even bother buying the extra AC adapter I was planning on picking up. ARGHHHHHHHHHHH!!!!!!!!!!!!!!!
I was absolutly shocked that the "genius" didn't react with anything like "wow, what an interesting problem, let's see if we can diagnose it". He didn't even want to see me boot XP to show the problem, only wanted to see that OSX was working normally and send me on my way.
If you have had similar problem at the Washington Square store in Oregon, be sure to let them know by sending e-mail to [email protected], I know I will...
Eric

If you are going to send an e-mail you should send it to [email protected] However, nobody from Apple is going to send you a response. The Software is Beta which means it is not ready for Prime Time (Also that means that the drivers are beta too). Plus they say before you decide to install any of this in their write ups that they do not and will not provide any support for BootCamp and/or Windows. So they are right not to do anything if the computer works like it is supposed to under OS 10.4.6. Now they might take a look at somethings when OS 10.5 comes out if it has BootCamp in it. They may have something similiar in it, or it might be a perfected BootCamp. However, I doubt that they will ever provide any support for Windows. There has been some talk that Microsoft is looking into supporting Windows on the MAC. However, as far as I have heard no decision on that has come out as of yet.

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Hardware issues with boot camp?

I wasn't sure where to put this, as it's actually a hardware issue, but it does directly relate to my software.
I use Windows for gaming and for college work that is windows only. The issue I have is that the graphics card doesn't seem to want to register. Everything looks blocky and pixelated. When windows starts up, and it does the loading screen with the flag and the "Windows is starting...", the flag might as well be a 256 color image. When I run games, some look okay, but not like they should. Elder Scrolls: Oblivion looks okay when you're outside, but the coloring looks off, and the objects look like they have serrated edges. It's bad... And I've seen it on a normal PC.
For a machine that has a really nice updated graphics card, this mac should run anything. I have two gigs of ram, an ATI Radeon HD 2600, and a nice display. Not to mention, this machine picks up at 2.4 Ghz on an intel core 2 duo. Why are all my applications looking like they belong on a Windows 95 machine? I tried to upgrade the drivers, but it tells me it can't find an ATI card. I look in the system preferences for the windows, and it shows I have an ATI Radeon XT 2600. I read that the card is the same as the HD, but still the updates don't see the card.
Not to mention I keep getting system crashes that deal with the hal.dll file. I know that this is the hardware file in the system folder, so it makes sense that the problem would be due to the graphics card. I've already had to reinstall the system twice, and this last time I did a system a repair and it lost the paths to all my files. So all the programs were there, but none of them would run. Also, now I don't have access to my mac drive anymore. It lets me view it, but no trading files between machines. I've checked sharing already. Looks fine.
Anyone know what's going on here? And yes, I know about the little pixelated dots that people talk about. I haven't had them... And I am using boot camp 2.0 with the latest drivers. Didn't help much.
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-Eric

Re installing windows works best if you erase and or format the disc first with disc utility in os x. I couldn't reinstall windows correctly and had simalar error untill I used macs disc utility first. I read your post all the way and I can't comment why the graphics are messed up though, sorry good luck

Windows 7 - Blue screen of death after Boot Camp install

Hello! I have done some searches with no answers, so...
After installing Windows 7 from scratch I then install Boot Camp 3.0 which then leads to the Windows blue screen of death upon reboot. I then have to recover Windows to the previous state prior to installing Boot Camp.
Help!?

Most likely, Apple HFS read-only, which is AppleHFS.sys and AppleMNT.sys - rename those and see.
You might want to run chkdsk after all this to make sure there are no errors with the drive and file system.
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Rename AppleHFS.sys and AppleMNT.sys
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Navigate to c:/windows/system32/drivers/AppleMNT.sys, rename the AppleMNT.sys file to something like AppleMNT_keep.sys or something of your likings.
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Renaming to AppleHFS_disabled.sys will avoid the blue screens until you have found another solution or Apple updates Bootcamp 3
After renaming both myself because they are no longer "*.sys" or something? they are gone. In my case AppleHFS prevented Windows Backup from running to end and was causing error "some files skipped" and while some might find reading convenient, I prefer Windows not have even read-only access.
You can probably do better with MacDrive, or probably Paragon's HFS driver, to read AND write if needed, to HFS from Windows.

How Can I Download 'Windows Support Software' after Boot Camp Install of XP?

I successfully ran Boot Camp and installed WinXP SP3 on my son's 2009 MBP, which is currently running OSX 10.6.8. We were prompted to download the Windows support software, and said 'yes', but it would not allow us to download anything.
Is there a website we could download the 'Windows support software' directly from?
As a result--I think this is due to lack of 'Windows support software'--we are unable to connect to our wireless network for internet while on the WinXP partition.
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Replacement OEM DVD from Apple - call - are probably $10-20.
There were Boot Camp 2.1 and 2.2 direct downloads, just not for the 2.0.x that you need first to get started. Weird method. Posting seems to antathema.
I deleted my old bookmarks but those drivers were found from support page:
http://www.apple.com/support/bootcamp

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Hi there,
I installed Boot Camp last night and I've been losing audio non-stop on Mavericks since then. I've had zero issues like this since I bought this Macintosh when it first came out last year. I'll add that audio works fine on Windows 8/Boot Camp.
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So today I installed Windows 7 using an .iso file on my Mac Mini and the Bootcamp assistant. It was successful as it installed Windows 7, but when it booted W7, there was no wifi. I know I need to apply the drivers, I didn't see the option using Bootcamp assistant the first time, but I saw that you can go back to OS X and relaunch Bootcamp assistant. So I tried to go back to OSX, but no matter what I tried (holding Option, holding X, trying to reset PRAM), nothing worked. I even tried using an Ethernet cable to connect to the Internet on Windows and download the driver package, but that didn't even work.
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Welcome to the Apple Support Communities
Try pressing Option key while your Mac is starting. When your Mac shows the bootable partitions, does the OS X partition appear? If not, maybe you removed it by mistake during Windows partitioning

HT5622 I have changed my apple id password and yet apple store refused to update my software with the error "The apple id has been disabled" pls help

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Volume and Eject Keys No Longer Work After Boot Camp 2.1 Update

Earlier this evening I allowed the Apple Software Update app in Windows to update Boot Camp to version 2.1. I allowed the computer to restart following a successful installation of the update. I've restarted two more times since then. Ever since the update (including before the computer restarted for the first time following the update), the volume and eject keys on my keyboard don't work. I also have an Apple Wireless Keyboard (one of the 2003-2007 era white/clear ones) and it exhibits the same problem. Both keyboards otherwise work fine. The computer also otherwise works fine, and there's no evidence of any driver problems.
Some other potentially relevant information:
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3- All settings in the Boot Camp Control panel are unchanged from their defaults. In particular, I have confirmed that "Use all F1, F2, etc. keys as standard function keys" is still unchecked.
4- The Windows Device Manager properly recognizes both keyboards as Apple Keyboards.
I'm using Windows Vista Ultimate on an early 2008 MacBook; system specs are in my signature. Any ideas?
Thanks for taking the time to read this, and double-thanks if you can respond with any suggestions!

Ah, the joy of working with computers...:( Apparently, from my woes with the same problem, the Apple Keyboard Manager is rightfully entered into the Run directory in the Windows registry at HKLM/Microsoft/Windows/Current Version/Run.
Why it doesn't start I still have to find out, but this may be because I have Parallels Workstatio installed as well and switch back between a virtualized Windows and a Bootcamp Windows. However, after installing Bootcamp 2.1 first and then SP3 IN THE BOOTCAMP ENVIRONMENT everything seems to work, except the Energy Options taskbar icon and Apple Keyboard Manager.
Will keep you posted on any progress I make.
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HT1899 How do i boot to mac after boot camp

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Welcome to the Apple Support Communities
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The disk was from my other PC system, however it is an OEM upgrade disc. Maybe that is the problem but if that is the case why did it work when I installed it through VMware and it worked fine? The disc can be used as a self full install of windows 7. I have also it on another PC with no issues. Trying to convert to Mac finally but this is causing a hiccup.
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Apple Store Refuses to Diagnose Hardware Issue after Boot Camp Installed

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