Apple store wiped HD and reinstalled Software. Need address book from corrupted files on Time Machine. How to get?, Apple store wiped HD and reinstalled Software. Need address book from corrupted files on Time Machine. How to get?
Had corrupted (?) files and Genius Bar wiped HD and reinstalled all software. Need my address book from Time Machine, but cannot allow whole time machine to get to my HD as the corrupted files are on it also.
They wiped HD 2 days ago and I came home and plugged in TM and immediately had corruption again, so had to return to Store for a 2nd erasure. Now can't locate my Address book on TM.
quilterlynn
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I took my Mac Mini to the Apple store yesterday since I was having trouble with difficult to read text. They recommended wiping the drive and reloading it. I lost iMovie, iPhoto and Garage band in the process. How can I get them back. The App store says they are already installed.
What I missed was that I needed to select "Purchased" rather than using the normal listing of items. Once I went to the purchased list I could easily download the various software.
Thank you all for your help.
Bob -
my phone has been losing calls and according to the apple store i need to reset it due to a software fault - i have done this and still have the same problems. how do i reset the phone without reinstalling the soft ware fault by way of icloud backup
Well, it appears that your backup is corrupt, thus causing your issue. So, you'll have to restore as a new device, & not from backup. Follow this by syncing your content back to your phone:
http://support.apple.com/kb/ht1414
Do not restore from backup. -
I have bought a WD My Book World Edition to use for back-up of my iMac, but when I try and log onto the drive with Apple time Machine (back-up software) or connect in any other way I get the message 'There was a problem connecting to the server "MybookWorld.local" The version of the server you are trying to connect to is not supported. Please contact your system administrator to resolve the problem'
It is a brand new iMac and running Lion OSX
Any ideas on how to solve would be gratefully received?Followed the directions on this page and it worked!
http://forums.macrumors.com/showthread.php?t=1102423
Part One - Turn on SSH (in the admin panel)
[1] Go to to http://mybookworld.local
[2] login: username will be admin, password will be whatever you have setup. If you can't remember it should be in your Mac OS X keychain (Utilities > Keychain Access, search for "mybookworld"). If you have not changed if from the default the password will be admin as well.
[3] Switch to advanced mode.
[4] From the System tab, pick Advanced.
[5] Enable SSH Access, and click submit.
[6] Click on the network tab and then the LAN button
[7] Make a note of the IP address
Small, maybe obvious, but nevertheless important point: For the install to work, your NAS needs to be connected to a router with internet access.
Part Two - Install netatalk2.2
[8] Open Terminal.app (Utilities > Terminal)
[9] Enter the following command (substitute in 127.0.0.1 for the actual IP address you noted down in step 7), then hit return:
Code:
ssh [email protected]
[10] When prompted, enter the ssh password (will be welc0me).
[11] You are now going to download the installer. Enter the following command, then hit return:
Code:
wget http://mybookworld.wikidot.com/local--files/netatalk2-2-on-whitelight/install_netatalk.sh -O install_netatalk.sh
[12] Once completed, you will need to run the installer. Type:
Code:
sh install_netatalk.sh
[13] You will be asked a number of question during install, answer yes to all. When asked about the "DHX2 login process", I opted to install the modified version, so I can confirm it works.
[14] Once the box has restarted, you should be able to connect to your afp shares and continue to use Time Machine. -
I want to set up the Time Machine and I would love to use the Time
Capsule but since I already have a wireless router I need suggestions on
what other
external disks Apple could recommend to use with the Time Machine and
how to configure that disk.
A complication that I need to resolve is the fact that I am using Vmware
Fusion to be able to use Windows on my Mac. Now it seems that Time
Machine is not backing up my files
on that virtual Windows without additional configuration and my question
is whether you can advise me here or whether this is only a matter for
the Fusion virtual machine.If you want to use Time Capsule you can.. you simply bridge it and plug it into the existing router.. wireless can be either turned off or used to reinforce the existing wireless.. eg use 5ghz in the TC which is much faster than your 2.4ghz.
You can also use a NAS.. many brands available but the top brands are synology, qnap and netgear readynas series. These will all do Time Machine backups although how well always depends on Apple sticking to a standard. There are cheaper ones.. I bought a single disk zyxel which was rebadged and sold through my local supermarket. It actually works very well for TM at least on Snow Leopard. Major changes were made in Lion and again ML so do not instantly think it will work on later versions. I haven't tried it yet with those versions.
Any external drive can be plugged into the mac. Use the one with the fastest connection or cheapest price according to your budget. USB2 drives are cheap and plentiful. But no where near as fast as USB3 or FW800. So just pick whichever suits the ports on your Mac. Interesting Apple finally moved to USB3 on their latest computers.
TM should exclude the VM partition file.. it is useless backing it up from Mac OS side.. and will slow TM as it needs to backup that partition everyday for no purpose.. TM cannot see the files inside it to backup just the changes.
You need to backup windows from windows. Use MSbackup to external drive.. if you have pro or ultimate versions you can backup to network drive. But MSbackup is a dog.. at least until the latest version it cannot restore the partition without first loading windows. There are about a zillion backup software versions for windows.. look up reviews and buy one which works for you. I use a free one Macrium Reflect which does full disk backups and is easy to restore.. to do incremental backups though you have to pay for it. -
I cannot believe that apple is refusing to help a customer who bought and paid for iWork software just because I bought it from the retail store the App Store says they cannot allow me to upgrade. I have never heard of such. It should to matter where I got it i bought apples software and I don't et how the retail store can be different frothe App Store my god its all still apple. So stupid. I will not pay full price for the upgrade. Also I purchased Logic Studio and 2 days later the upgrade came out and they will not let u upgrade ? I think there should be at Least a 30-45 day window if u purchase software and they release the upgrade u should get not. It's not like apple doesn't make enough money already.
iWork '08 & 09 installed from the retail disk or from the downloaded trial must be updated through Software Update. Those installations will not be recognized as installed by the Mac App Store. In Mountain Lion Software Update has been "rolled into" the Mac App Store. Choose Software Update from the Apple menu just like you always have & the Mac App Store will launch. Depending on what you have that needs updating you may see two sections in the MAS window.
But, as always, if you're not running the latest versions of the iWork apps installed from a retail box or the downloaded trial & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. If you installed from the downloaded trial or the retail box, they must be in the iWork '08 folder in Applications. That iWork folder must be named iWork '08. If it doesn't have the '08 Software Update won't find them & the updaters won't work.
If you are running Pages 3.0.3, then you do have the latest version of Pages from iWork '08. If you want to upgrade to iWork '09, you will need to purchase the new version, just like everyone else. The good news is that you can buy just the individual iWork apps - Keynote, Pages & Numbers - that you need or want for $20 US each from the Mac App Store & then install them on as many Macs as you need using the same Apple ID. -
Trying to update my software (iPhone and iPad) it says my iTunes software needs to be updated, but it is already is. I try this over and over again. I've already reinstalled iTunes and have shut down and restarted my Mac several times. How can I fix this?
This is what worked:
"In iTunes, I signed out of the store. I exited itunes and restarted it, logged back into the store (with my apple id), then I pulled down the iTunes menu in the menu bar and selected Check for updates.
At this point it said that iTunes 11.1 was available and I'm downloading now " Quoted from a fellow user.
It fixed my problem. -
Really Apple?
With the release OSX 10.8.5 Apple has once again showed its true colors, and continued its efforts to create a closed Apple system, which eliminates third party vendors, unless, one can only assume... they pay.
Included in this OSX update is the disabling of the built-in camera to work with third party applications such as Skype and Gmail video chat. No surprise the camera works just fine with Apple apps such as Facetime and Photobooth.
The answer I got on my call to AppleCare to ask for assistance in reinstalling 10.8.4, so that I may Skype again, was we can not do that. You can not go back unless you have a time machine bkup.
Can anyone help me get back to to 10.8.4 on my 2013 MB Air?
I do not have a time machine bkup as this computer is not used to store important documents.
Thank you.Read this post: 10.8.5 Broke Camera Usage For 3rd Party Apps Like Skype
Another: isight not recognized in Skype after 10.8.5 upgrade
Don't panic. Skype simply needs to update its app. -
My mac 10.8 does no have the file, com.apple.desktop. plist I wentto lIbrary, preference and look for it and it is not where in my mac. I also launch time machine and file is no where on my Mac. How do I get this file back?
thanksSystem files are hidden by default in Finder now, search for what you want then click the little + button on the top right of the bar that appears when you do a search. A new bar comes up and click the first box (that says "Kind"), change it to "System Files". Then change the box that says "aren't included" to "are included" and your file should show up.
http://osxdaily.com/2009/02/25/show-hidden-files-in-os-x/ -
My hard drive (1TB) failed this week on my Late 2009 27" iMac and I took it into the Apple Store. They confirmed the problem was the hard drive after a couple tests and offered to replace it for $260. I have everything backed up on my Time Capsule within Time Machine and am wondering how I can restore my entire PC (all my files, settings, etc) from my last back up a couple days ago. I am assuming it is a simple fix, but I want to have a good plan when it comes back...if there are articles or other threads you can point me to, I would apprecite it. I am looking forward to getting a refreshed computer back but it would be great to have it fully restore from my last backup.
Thanks!http://support.apple.com/kb/HT1427
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I just left the apple store after they checked the MAC and wiped it clean. I have plugged the external drive in and see the device; however, they was no prompt to migrate the files, as I was told. How do I get the files to migrate. I can see yesterdays back-up. I thought it was to automatically prompt for the migration process?
Applications -> Utilities -> Migration Assistant
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When the Apple techs at their store setup my new MacBook Pro, my first Apple product they evidently acted as The Administrator. They did not tell me about this process or give me a password. So now when I need the password I have no idea what it is, etc. The Apple store is 60 miles from where I live. A challenge to just go in and get help. How can I find my password or set a new one?
Forgot Your Account Password
For Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password, OS X Mountain Lion- Reset a login password, and
OS X Lion- Apple ID can be used to reset your user account password.
For Snow Leopard and earlier with installer DVD
Mac OS X 10.6- If you forget your administrator password
For Snow Leopard and earlier without installer DVD
How to reset your Mac OS X password without an installer disc | MacYourself -
My Hard Drive died and when the Apple store installed the new drive they upgraded me to Mavericks. I no longer had iPhoto. Where do I get iPhoto, do I need it and where are my pictures going when they import??? Help I'm SO confused and frustrated. Thank you.
You need two items
1 - the iPhoto application -
You install it from the App Store
2 - and the iPhoto library - restore form your backup from just before the disk died - no importing involved - simply restore and launch iPhoto and it will look in the pictures folder and open it and it will be exactly the way it was when you made the backup
As to your question Do you need it - No you can manage your photos anyway you please - iPhoto is a good way but not required - you can use any software you want and you can import photos using image Capture (in your applications folder) or any other software you choose - If you use iPhoto then they by default going your iPhoto library - if you use other software then they go where you say to put them
LN -
I have a 13" MacPro. How can I create a Face Time account. I have an Apple ID and password. When I Google how to create an account all I get is what I need for the system
You don't need to create an account. Your use your Apple ID to log into Facetime.
If you haven't already you will need to download the Facetime App from the Mac App Store.
https://itunes.apple.com/us/app/facetime/id414307850?mt=12&ls=1
FaceTime for Mac: Troubleshooting FaceTime - Apple Support -
TOday i bought extra i cloud storage for i pad! Found i didnt need it! It says i have 90 days to cancel it and contact Apple! Dont know where to contact right dept! It cost me £14 for nothing! Can anyone help?
LInda90 Days?? I think it's more like 15 days. Here's a post from some time ago that may help...
Hooray!!! I finally got the information on how to get a refund within 15 days for icloud storage upgrade!
Just call 1-800-MYIPHONE
Your call will initially be handled by a first level technical person, but he will have to refer you to a senior advisor because they are the only ones who can issue a refund.
Once you have a senior advisor on the phone, he will ask for your Apple ID, last 4 of your credit card or a security question, and then issue a refund IMMEDIATELY.
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