Apple supervisor please help, bad iPhone service.
Hi.
I have new iPhone 3GS (27.1), from the beginning the iPhone touch screen not worked properly. I contact the call phone company and they told me to reset the iphone. the problem not solved and became harder. yesterday I made full restore to the iphone and the touch screen not working at all.
I have MacBook Pro, iPod, iMac and iPhone. every instrument I have I mark with scratch. I went to the cell phone (Plephone in Israel) and they told me that the iPhone is not working well but they can't send it to Apple because of the scratch. I show to them my MacBook Pro and the scratch on it and they told me that they believe but they can't do nothing.
I think that it's a bad excuse.
what can I do now?
If the technician at your cell carrier made the judgement that the iPhone was dropped or otherwise damaged, then the warranty on the iPhone has probably been voided. In that case, you'll have to pay for repairs.
As Tamara said, Apple does not directly provide support in Israel; all iPhone support is through your cell carrier, so any decisions on such issues are made by the carrier. Perhaps you can speak to a supervisor at your cell carrier and plead your case. Otherwise you probably will not be able to get this problem serviced under warranty and will need to pay for a replacement at whatever rate your carrier charges.
Regards.
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