Apple Support and Discussions

As a Mac user, I usually do my own support. When I do have a problem, I search the web for others that are working through the problem. Very often threads in Apple Discussions appear in the results. What I find is that problems can be discussed for months before any resolution. (I had a QuickTime "no sound" problem in this category that involved downgrading QT and a number of goofy steps before a workable update appeared.)
I realize this is a "users helping users" forum rather than a support forum (by the way that is NOT obvious) but Apple would do well to have someone skimming the boards regularly for issues. I think it can head off a critical mass of disgruntled users and Apple can certainly benefit.
I see Apple updates reinforcing an agile company image but there are some blind spots. Discussions can shed light and keep you agile.
Paul

I think you might want to read one of the header's user tips:
http://discussions.apple.com/thread.jspa?threadID=1771212
What you find out is that this is a hospital ward. Sometimes skewed by people who simply try every troubleshooting tip in the book. That's the problem when they try and read one of the long threadjacked threads on the board looking for a solution. Furthermore when you buy a Mac, you have 90 days for any Apple software support, 1 year for any Apple hardware support, and within that first year, you can buy AppleCare for your Mac to extend both to 3 years from date of computer's purchase. The more people who open case numbers for a particular issue under AppleCare, the more likely Apple will see a "prevalent" issue as a real one. It is very difficult to discern from long threads, how many posts are from the same person, versus multiple people. Apple also has a bug reporter system for free online developers from http://developer.apple.com/ and http://bugreporter.apple.com/
Message was edited by: a brody

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Apple Support and Discussions

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