Apple support answer firmware questions without Apple care?

I have a 5G that is under a year old.
From what I understand, they will only answer one 'incident' for free within 90 days.
What if their crappy firmware is causing problems with your pod? Will they try to help you over the phone, or will they run the standard 'it's not our problem unless you'd like to purchase an apple warranty' bull#$@ on you?
I mean, this is ridiculous. What good is a video ipod if I cannot use the video part of it?

International Support
http://support.apple.com/kb/HE57

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    Message was edited by: Jakevassallo

    Jakevassallo wrote:
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