Apple support, does it exist?
I have been without access to my email for over 24 hours. Apple provides no information about what the problem is or what they are doing it to fix it. The support seems quite poor - and I believe I am being kind.
And even if they did, Apple could not comment on someone else's product. If Skype support cannot help you, try asking in the Skype forums:
http://community.skype.com/t5/English/ct-p/English
Regards.
Similar Messages
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I am living in Iran...I have made an apple ID about 10 months ago to use free Apps available in ITunes and Application Store...But I always get a message which says your Apple ID does not exist in iTunes and Application Store...Please guide me how to use iTunes and Application Store for downloading free Apps and music...
It sounds like you haven't yet setup iCloud with that account and you need to do that on a Mac or iOS device. Once setup, you can enable iCloud on a PC, but it needs to be setup first.
See Creating an iCloud account: Frequently Asked Questions
Which says in part:
You can sign up for iCloud on an iPhone, iPad, or iPod touch with iOS 5 or later, or through System Preferences on a Mac with OS X Lion v10.7.4 or later. Just follow the setup instructions for your iOS device or Mac.
ivan -
Customer Support does not exist at Adobe
UK customer support does not exists in the UK for Adobe.
I have been calling for 4 days. Yesterday I waiting with music on the Customer Support line for 1hr 20mins with music.
I have called the sales line 4 times and can get through within 2 rings. Adobe this is terrible.
I then log a call online and I just have pending - waiting verification. I have now also tried the online support "chat" only to get a message that it is not available. Come on Adobe this is awful, it 10:30 on a Friday - why no support al all.
Rob....Cynthia,
Your situation was the same as mine. I think it is very cool that Adobe allow us 'switchers' (PC to MAC) to get a new license key. It does after all teat us with respect as customer and provide some brand loyalty. However. The problem is that the process and support for doing so it just awful. Terribly awful.
In my case, and I recommend to you, phone the freephone sales line number and ask to be put through to support. That way it costs Adobe for the time you are waiting on hold. In my case this was several calls waiting for about an hour+ each time. I was prepared ultimately to wait, but not to pay for Adobe help desk disaster. So there is a tip: Freephone sales line for any connection with Adobe.
Next tip download the 'Certificate of destruction form' and log an online support call and post the completed for in there, signed by you. This is will save you a bit of time. Next you have to phone support, but then you have to call customer service again. So there are several steps you have to go through.
This all took me weeks and tons of calls so hopefully I will reduce the number of calls you have to make with this tip?
Next tip. Watch out for the support folk cancelling your on-line support request. I had to repeatedly open calls and they cancelled them!
Next problem I had was Adobe agreed that I would just pay for postage of the new CD kit, but instead the charges my credit card for the full product including postage. I complained to my credit card company and they raised objection to Adobe. I was refunded the product cost, but of course they cancelled my card and I had to wait for a new one. Tip here is to use a card that is not critical to you life in the real world, because like me you might have to cancel your credit card as a result of dealing with Adobe. Nice one.
Why oh why as an online company do Adobe allow us to download the software and provide a key - all done over the wires. Having CD kits delivered is not environmental good and its a waste of time and effort. This is something of 10 years ago. This whole process must have cost Adobe more than the product was worth! The process had so many touch points in their organisation, this inefficiency must be very/very expensive for them. (and a waste of time for me)
We'll I might one day buy an Adobe product again, but I will first see if a competitive product will suit me better before I do.
I do think their products are cool, but they could be much more successful if they asked me into their office to tell them what and how to fix their customer interactions. I would happily contribute. -
When I turn on my Imac it can not find my wireless network automacally, I have to seclect it manually. Apple support has not been apple to find the problem. I also have an MacBook Pro and have no problem with this laptop finding my network everytime. Does anyone else have this problem. This problem started within the last month.
Lot's of people reporting Wifi problems with 10.7.4, but some things to try...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed. -
hello,
i am trying to log in to my account and itunes doesn't recognize my login id - even though it sent an email(which is also my log in ID) to my account to change my password
i changed my password and entered my log in ID and new password and i still get a message saying that i have an "invalid login ID".
please help!
meetaThere is an email form at the bottom of this Customer Service form if you are really stuck:
http://www.apple.com/support/itunes/musicstore/authorization/ -
Hi everybody, I just recently upgraded my laptop and now can't play my music anymore. I bought the music years ago on an Apple ID that I haven't used for a while and even though I have a password written down, it doesn't seem to be the correct one. Furthermore, when I try to reset the password and send an e-mail to this old Apple ID, I don't receive anything and thus cannot even reset the passwort. Lastly, neither my, nor my mother's birthdate will work for security questions in order to reset the passwort. I really don't care about the account, I just want to get my music back! So if anybody either knows how to (re?)activate this Apple ID OR how to get my music playable both on my laptop as also on my other Apple devices without having to deal with this old Apple ID, I'd be super thankful for any help or tips!
Click here and ask the iTunes Store staff for assistance.
(102488) -
What is the correct fix for this?
you can let apple know here
http://www.apple.com/feedback/appletv.html
and you can look here
http://www.ebay.com/bhp/vhs-player -
White lines three appeared on my ipod classic screen. It has never been dropped or screen scratched. Suddenly white lines appeared on the screen. Tried to reset settings, nothing changed. Is this a common issue with ipod classic coz apple adviser denying ever having heard of this problem and I have to pay half of msrp to fix it. Offered 10% off to purchase new ipod and turn in old one. What a waste. Apple should take responsibility if this problem is indeed inherent with this product.
The magnets are tnot the cause.
Try the standard fixes to rule out a software problem.
- Reset. Nothing is lost
Reset iPad: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore tofactory defaults/new iPad
If still problem then time for an appointment at teh Genius Bar of an Apple store. The drops may have damaged it or there could be another cause. -
Very disapointed with Apple Support, MacBook in repair shop for 2 months.
I don't know who to call, no one seems to care. I found no email address for Apple Support or for AppleCare owners support queries. My name is Andre Alves Garzia and I live in Brazil, I am a software developer and an ADC member. My development machine is/was a MacBook 13'', it was a very nice laptop until it started powering off with that silly design mistake that was named "random shutdown syndrome", I could no longer trust my machine for it could crash at any time and refuse to power up again. The machine was covered by the standard warranty and I also own a AppleCare extension plan for it. I took my machine to an authorized support shop here in Brazil, the same place I bought the AppleCare, probably the most famous apple shop here. This was on october 10th... Until today they haven't fixed the machine, I call them and they say that Apple Brazil is yet to send the replacement parts (a logic board and a heatsink), all my development stalled. I am a contract worker unable to work because Apple Brazil can't ship replacement parts!!!!
I am uterlly disapointed. If it was a matter of waiting couple weeks, okay, I could live with that but on the same shop that my machine is sitting doing nothing, there are dozens new machines, but they can't take the parts of a new machine, they must wait for the replacement... screw your loyal customer that buys a new system every year, screw the same developer that made many people switch in Brazil and that was a speaker in about six conferences in the last two years, always telling how good was to be a developer in a apple world... I earn nothing for more than a month because of a simple logic board. Even as I own all kinds of warranty and stuff, no replacement machine was offered, no one seems to care...
I phoned the Apple hotline here and the very polite girl on the other side said that she needs to verify why my parts are not here and that it will take time... time is all I have now.
I begin to think that I should publish an article in a really big newspaper here to make people pay attention how disrespectful apple brazil is with their customers... maybe this way someone will fix my machine.
This might not be the category for this post but I found no category for "apple support rant" and if this category is "Using your macbook" then it fits because I am not using my macbook because apple support does not work.
disapointed
Andre Garzia ([email protected])I clicked on your notice feeling quite prepared not to believe your story, and ended up feeling very sympathetic! You seem quite reasonable and polite and it must be horrible having to go without your machine for all this time.
If I were you, I would do one of two things. The less satisfactory would be to ask for the machine back while you wait for parts. I don't know how severe your RSD was, but mine was quite liveable - it happened mostly on awakening from sleep, once or twice in a row, and my computer always responded to a prolonged hold of the power button and, in 1 gH mode, it didn't RSD. Like you, I need my macbook for work, so I asked the repair place to order the parts, let me know when they came in, and then I called for a repair appointment, and they fixed the computer while I waited. I also waited about 4 weeks for parts, but at least I had the use of my computer while I waited.
The more satisfactory thing would be to patiently and politely keep asking for higher and higher level Apple employees until you find someone willing to help you by a) giving you a definite repair date; or b) giving you a replacement computer.
I think if you decide in advance that you are not going to get off the phone until you have one or the other, and then you calmly and politely go about explaining your position and asking for a solution, and asking for a higher official if the one you are speaking to can't or won't help you, then you are likely to get your problem solved.
Please tell us how it works out with you! -
How can I IM a apple support agent over the web?
anyone know how you can do this? I did it before, but now I can't seem to find it...
Apple Support does not use IM. Depending on where you are, you may, however, be able to Chat with them by going here:
https://getsupport.apple.com/GetproductgroupList.action
and selecting your product and issue. Eventually it will lead you to contact options which may include chat. If not, you'll have to talk to them via phone or go to an Apple Store.
Regards. -
My ITunes account had an unauthorized charge. I changed my password and notified ITunes support. They disabled the account, told me to chnge the password and then they would re enable the account. I emailed back that the password was changed, they have not answered or re enabled the account. I have emailed the non-existent person who disabled the account and ITunes support 5 times but the only response has been an automated one. Calls to Apple support only and I was told the ITunes chat for them has been down for 4 days. No answers and no way to get a human respond and no way to get the ITunes account turned back on. Does anybody actually work at ITunes support? Is there anyway to get a human on the phone or chat directly at ITunes support to re enable the account? I am totally fed up with this complete lack of support or response.
Find another app to make an inexpensive purchase from. I know there's stuff for like 99 cents.
If you can make that purchase, but not one with Blood Brothers, then what does that tell you? -
My Iphone and Itunes have apps that are registered under the appleid 'broucks'. During the IOS 5 update process I lost the ability to connect to this appleid and am now unable to order new apps or more importantly update applications (which are locked into pre IOS5 state and thus not working well - especially Navigon).
I have twice been in contact with Itunes support who insist that this appleid does not exist and after providing me with the password for appleid [email protected] (which is an appleid I created after being unable to use broucks).
After telling them that I already had the password for [email protected] and requesting that they trace order numbers to an appleid and then either activate that appleid with purchases or transfer the purchases to [email protected] they refuse to respond.
In fact I have the impression that I am not talking to human but poorly programme BOTS.
In 2007 I was given the appleid Broucks
Your Apple ID or .Mac account is: broucks
Both my Iphone(update) and Itunes (info) want a password for broucks.
It has been a month. How can I conclude this sad state ? Advice please.
Oh ... another puzzle. When I try to validate [email protected] it fails to validate saying that another apple_id has the same address (could it be broucks?).
Trying to get the password for broucks ....
My DOB is not recognized as valid and the email validation results in no email to any account I have ever had (certainly not the original email in 2007 that announced the creation of my apple_id ([email protected]).
Thanks
BroucksThis seems a not uncommon problem. Amazing that Apple has not acknowledged it in support or come up with a solution/workaround. It would certainly be in their interest as well as our (locked out users). I have devoted a lot of time to this and cannot solve it without their help (which is not forthcoming)..
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My arrow cursor changes unexpectedly to the "tall I" cursor and then I can't open links.
My two delete buttons only work one letter/number at a time.
When I go for Apple support it says my serial number does not exist? But I know it is correct!If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
If you want to bulk email yourself, there are apps for it and their templates will work in most cases...
http://www.iwebformusicians.com/Website-Email-Marketing/EBlast.html
This one will create the form, database and send out the emails...
http://www.iwebformusicians.com/Website-Email-Marketing/MailShoot.html
The alternative is to use a marketing service if your business can justify the cost. Their templates are tested in all the common email clients...
http://www.iwebformusicians.com/Website-Email-Marketing/Email-Marketing-Service. html
"I may receive some form of compensation, financial or otherwise, from my recommendation or link." -
Path does not exist: /Library/Audio/Apple Loops Index st: /Library/Audio/Apple Loops Index w/out this directory you cannot use the Loop Browser. Then I get this message...
Instrument Library Invalid
GarageBand Ecpects a valid instrument foledr in /Libraty/Application Support/GarageBand
Please choose a valid instrument Library folder or quit and re-install GB
Any solutions?Is this a new installation of GarageBand or has it worked before on the same computer?
Or have you transferrred your GarageBand from a different computer?
The error message is saying, that your GarageBand installation is incomplete. There are essential foldrs missing in your system library.
Check, if indeed both folders are missing or if only the permissions are set incorrectly.
Your system library (the folder "System" directly on your system drive) should have the following folders inside the folder "Audio", and they need to be readable by the system and by administrators.
And in the folder /Library/Application Support there should be the Instrument Library.
If these folders do not exist (or no longer exist), restore them from your backup- If your GarageBand version is a new installation, the application may not hve been downloaded or installed completely, then reinstall GarageBand.
What is your GarageBAnd version, and how did you install it originally?
Regards
Léonie -
Question:-
I created an Apple ID using my ISP Email when I registered at the Store/Apple Support Communities/iTunes/Face Time or other portal and it does not work in iChat. Why Not ?
Answer:-
For a Name to work in iChat it has to be an Valid AIM screen Name.
Only Apple IDs from the @mac.com ending names registered here and the Mobileme (@Me.com ending) names are Valid with the AIM service as well as being Apple IDs
(I am still working on info about registering with iCloud at the moment but if this does give you an @Me.com email it may well be a valid AIM name as well)
NOTES:-
The @mac.com page works by linking an external (Non Apple) email with a @mac.com name.
This External Email cannot be one linked to an Existing Apple ID (you have to use a second email or register at AIM )
The options at AIM are to use your existing email or create new name and link the existing only for Password recovery
MobileMe (@me.com ending names) were valid Emails addresses, Apple IDs AND a Valid AIM Screen Name
@mac.com names look like emails but are only Apple IDs and iChat/AIM Valid Screen Names.
The AIM registration page seems to be pushing you to register [email protected] This is relatively new and I have not followed through the pages to find out if it a valid AIM email (Previously you could register a name without an @whatever.com suffix)
8:16 PM Friday; June 10, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb( 10.6.7)
Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images." No, SeriouslyQuestion:-
So I have my current [email protected] email in iChat as I thought as I had linked that to an Apple ID it was a Valid iChat Name. It keeps coming up with a UserName or Password Invalid message. What do I do next ?
Answer:-
Open iChat
Go to the Menu under the iChat name in the Menu Bar and then Preferences and then Accounts in the new window.
Commonly written as iChat > Preferences > Accounts as directions/actions to take.
If it displays with a Yellow running name in the list you have a choice.
Either register it at AIM (I would use a different password to the ISP Login) and then change the password only in iChat (It may take you to confirm any Confirmation email from AIM first) in iChat > Preferences > Accounts
Or you register a new Name at AIM (Or at @mac.com) and enter that (details below)
If you have a Blue Globe name (@mac.com) that will not Login the chances are that it the password that is the issue.
Apple lets you create longer passwords than can be used with the AIM Servers.
Change the Password at iForgot to no more than 16 characters.
Then change the password in iChat as details above.
Adding a new Account/Screen Name in iChat (that is valid with the AIM servers)
Open iChat if not launched.
Go to iChat Menu > Preferences > Accounts
Click the Add ( + ) Button at the bottom of the list.
Choose in the top item drop down either @Mac.com or AIM depending on what you registered
Add the name (with @mac.com the software will add the @mac.com bit)
Add in the password. (If you don't add it now iChat will ask you each time you open it)
Click Done.
The Buddy List should open (New Window)
The Accounts part of the Preferences should now have the new name and you should be looking at the details.
You can add something in the Description line which will then title the Buddy List (Useful when you have two or more names) and make it show up as that in the iChat Menu > Accounts and the Window Menu of iChat when logged in.
You can then highlight any other Account/Screen Name you don't want to use and use the Minus ( - ) Button to delete it.
8:39 PM Friday; June 10, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb( 10.6.7)
Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images." No, Seriously
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