Apple/support/ipod/

i tried resting my ipod because of this and it just got back to the apple/support/ipod thing. even when i unpluged it and tried it still doesnt work. god bless all that helps

See also Corrupt iPod classic, although I'm not certain if you can get to the diagnostics screens if it is in that condition.
"i bought it like it is from a guy"
Hope you didn't pay too much...
tt2

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Does apple replace ipod touch screens? A white hue around the black screen

Ok, so i noticed that on my ipod touch that there's some kind of whitish hue around the screen.I just got this replaced by a furbished but i set up an appointment for tomorrow.I have not dropped it, there's no cracks, there's no water damage nothing. I just got it liket this.Does apple fix screens right there at the apple store??

Not exactly. They replace the whole unit with a refurbished one.
Replace broken screen on i-device - https://discussions.apple.com/thread/3869709 - lllaass post. Similar one at https://discussions.apple.com/thread/3925666
Apple - Support - iPod - Repair pricing - http://www.apple.com/support/ipod/service/prices/

En las tiendas apple arreglan ipod touch?

Hola es que ayer se me hicieron unas rayas en la pantalla del ipod touch y queria saber si eso lo pueden arreglar en las tiendas apple?

If not a software problem, if under warranty and not abused and defective Apple will exchange your iPod for a refurbished one at no cost. Otherwise the exchange cost is :
Apple - Support - iPod - Repair pricing
Also see:
Apple - Support - iPod - Service FAQ

Does apple replace ipod touch screens?

Does apple replace a cracked ipod touch screen?

Not exactly. They replace the whole unit with a refurbished one.
Replace broken screen on i-device - https://discussions.apple.com/thread/3869709 - lllaass post. Similar one at https://discussions.apple.com/thread/3925666
Apple - Support - iPod - Repair pricing - http://www.apple.com/support/ipod/service/prices/

I was woundering if apple fix ipod touches when they are not a year old and its cracked ??

i was woundering if apple fix ipod touches when they are not a year old and its bing cracked

A broken screen is not covered by the warranty since it is not due to a defect. Apple will exchange your iPod for a refurbished one for:
Apple - Support - iPod - Repair pricing

Just got I pad 3 apparently new. How long does the apple support last?

Can't pair device on Bluetooth.
Unable to make FaceTime call but can receive them.
Model of this I pad 32gb wi fi (not 3G)

How long will my iPod service take?
If you choose to use the Online Service Assistant, or service via Apple Technical Support: If your iPod is not personalized, you can expect service to be completed within approximately one week from the time you send your iPod to Apple. If your iPod is personalized, you can expect service to be completed within approximately ten calendar days from the time you send your iPod to Apple.
Apple - Support - iPod - Service FAQ

Solved: New iPod nano 8g not seen in My Computer/iTunes after Apple Support

I received this iPod as a Christmas gift and it has taken months to get it working but I am happy to say I finally did. I wanted to post what I did to solve the problem in case anyone else is having the same issue.
Background Information:
- Windows XP operating system (I had to upgrade to SP 2 just for this iPod)
- Computer works fine with an older iPod nano
- New iPod nano would simply bring up the "Install Hardware Wizard" and always resulted in "Cannot Install Hardware"
- Nothing would show up in My Computer
- iPod would say "Connected, Eject before disconnecting" when it was connected
- Under "Services" iPod service was running & Started
- Under "Device Manager" iPod showed up under "Other Devices" with an exclamation/question mark for "iPod" (note: this did not show up under USB controllers)
What I Have Tried That Didn't Work:
- Downloading new iTunes. I did this a few times and ended up with 7.6.1.9
- Uninstall and reinstall iTunes and Quicktime
- Tried Install Hardware Wizard option to search for drivers in c:\WINNT\inf (or c:\windows\inf if that's what you have)
- Restarted computer several times and tried creating a new user in Windows XP
- Tried going to "Right-click-My Computer"-"Manage"-"Device Manager" and uninstalled any instance of iPod (under "Other Devices") and tried refreshing / re-installing
- Tried stopping and restarting the iPod service in "Services"
- Tried restarting iPod, resetting it, all those 5 R's and other Apple support docs online
- Tried finding answers in forums
- Finally today I spent a few hours on the phone with Apple Support, and after repeating everything in their self-help documents online, and it still didn't work, they said "Call Microsoft and tell them you have a driver issue" and that my new iPod needed some additional driver (which is why old iPod works but not new)
So that's where I left off this afternoon. I think I've seen people who haven't had much luck getting Microsoft support to help with iPod issues, so I continued searching online. I tried updating my Video driver from the Gateway.com website and that didn't work.
On the microsoft.com website, the best I could find was a registry change which told me to delete registry keys for UpperFilters and LowerFilters, which I didn't even have so I couldn't try.
Finally, here is the solution to what worked:
I searched for iPod - specific drivers, and on some random help forum - http://www.computing.net/hardware/wwwboard/forum/43267.html
You'll see they mention "usbstor.inf" which needs to be in c:\winnt\inf (or c:\windows\inf). I checked my computer and it was missing. Luckily, it was there on my work laptop which was also recently upgraded to Windows XP so I e-mailed it to myself (glad I didn't have to trust some one online).
I also followed his directions to add "usbstor.sys" from c:\winnt\servicepack files\i386\ to c:\winnt\system32\drivers.
Lastly, I saw some other usb*.inf and usb*.pnf files on my laptop so I decided what-the-heck, I'll grab them all since I only had usbvideo.inf, and thus I extracted the following into my c:\winnt\inf directory: usb.inf, usb.pnf, usbport.inf, usbport.pnf, usbprint.pnf, usbprint.inf, usbstor.pnf, usbtor.inf.
I restarted my computer and right away my iPod magically appeared in MyComputer and when I opened iTunes, it was also successfully there. Funny thing is, Windows Install Hardware Wizard popped up and I pointed it to that directory -- guess what, it didn't work. Apparently that doesn't matter. Every time I plug in my iPod now, I will just skip the "Install New Hardware Wizard" and go straight to iTunes.
I know this was lengthy but I thought I could save some one else hours of checking around--- just go look in your "inf" directory and make sure you have the usbstor.inf file!
Good luck!!!!

Take a look at this link, http://support.apple.com/kb/TS1410

I put a case on my iPod touch 5 and now there is no sound coming from the speaker. The head phones work though. I called Apple Support and the 2 people I spoke with seemed baffled. Has this happened to anyone and how do I resolve this?

I put a Griffin case on my daughter's iPod Touch 5 and now there is no sound coming from the speaker. There is sound when we use the headphones. Is there a mute function that I may have switched on and if so how do I turn it off?
It was a gift bought by her Godparents in January and I live in the islands so I can't just drive it back to the store to have them look @ it!
Called Apple Support and spoke to 2 people who seemed baffled and who could only suggest I reset the device. Who h has not helped.
HELP!!!!!!!

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

Will itunes 11 work with windows xp, I have ended up with this neqw version and it doesn't work , I can look at my library ,but not play and since synching my ipod it is now empty. Apple support is useless, they treat me like I'm on a Mac not a PC .

will itunes 11 work with windows xp , I have ended up with this new version after accepting an update and now although I can view my library I can't play anything and since synching my ipod it is empty. Apple support can't seem to get it's head around the fact I'm on a PC keeps asking for an apple serial number, Help!!!

Morning gedeye,
Thanks for using Apple Support Communities.
System Requirements
Windows XP Service Pack 2 or later
32-bit editions of Windows Vista or
32-bit editions of Windows 7, and Windows 8
For more information on this, take a look at this article:
http://support.apple.com/kb/DL1614
Best of luck,
Mario

Hi, my name's Michael and I had a question about my iPod touch. I recently dropped it but I still have a warranty and Apple Support said they couldn't fix that my screen doesn't recognize my finger is on there trying to do anything?

Hi, my iPod touch was recently dropped but afterwards I called Apple Support and they told me I have a 17 day warranty for my Apple iPod Touch, so then I asked them if I could send it in to get fixed but what had happened to my iPod was that when I click the home button and try to ''Slide to Unlock" it doesn't recognize that I'm trying to do anything else the only thing that I can do is press the "Sleep" and "Home" Buttons and nothing else. Anything you can do to help me please??

Even if you were still under AppleCare warranty, it would not cover damage from a fall.
That "17 day" warranty makes no sense, though. iPods have a 1-year free AppleCare warranty for service, and 90 days for free phone support:
http://www.apple.com/support/products/ipod.html
Apple can repair just about anything that might be wrong with your iPod, but it will cost you. Call, explain the problem, ask for a repair appointment at your nearest Apple Store (or get a case number and ask for instructions to mail it in for a repair), but get a firm quote on the repair cost before authorizing the repair (or mailing it in for repair).
800-APL-CARE (800-275-2273)

My ipod touch is disabled for 212,456,786 minutes! I have tried to restore and followd all instructions on the apple support site but this has not worked. Help!

My ipod touch has been disabled for 212,456,875 minutes! I have followed all instructions on the apple support site to restore it but this has not worked. Help!

Without know exactly what you did or what happened:
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

OMG MY IPOD TOUCH 2G IS DISABLED I DONT KNOW WHAT TO DO. SHOULD I CALL APPLE SUPPORT SO THEY CAN DO SOMTHING BECAUSE I DONT HAVE INTERNET ACESS TO DOWNLOAD ITUNES. PLEASE HELP

My iPod touch 2g is disabled and I don't have internet acess to download itunes. Iit wanted to know if I can call apple support to fix it. Can anyone tell me what to do??

You will have to put it in recovery mode on a computer with itunes.
There is no other way at all.

Why I can't register my iPod touch 4G to my Apple Support Profile ?

I've purchased a new iPod touch 4G last week through a 3rd party reseller. He activated the product for me using my AppleID.
Then I went home to register the iPod in my ASP. However, after I put in the serial number, this came up :
I'm confused with this message since I don't even have any other AppleID. Yet, I've contacted my local Apple Authorized Service Provider but they haven't reply anything yet. My iPod touch was a MD527ZP but in my region, most of my products are ID (i.e. MC086ID). Hence, I've a few questions :
1. Why I can't register my iPod touch 4G to my Apple Support Profile ?
2. If I ignored the registration, will I be experiencing any inconvinience ?
3. Does getting a product from a different region would be hampering me later ? (or is it illegal ?)
4. Where did ZP devices came from ?
5. For my situation, what can I do to resolve this matter ?
Thanks in advance.

Well, in my case, I'm in Indonesia where Apple Telephone Support won't do any good. However, I've came to the seller again. They said they didn't even knew that the product had been registered. They assured me that the product is completely legal.
Here, see for yourself :
I purchased and activated the unit on 5 August 2012. I thought it was wierd too. More unusual thing is that when I emailed a local Apple Authorized Service Provider, he said that something is wrong during the registration which is now made my warranty voided.
I found that ZP region was for Malaysia too (from an unofficial website) which is closer to Indonesia, but this is wierd either since Apple products I ever bought in Malaysia had MY. lllaass, could you do me a favor by looking into this ?
I thought I might be a step closer to find out why Australians who get ZP products sent those to Malaysia to be sold. But all I wanted, is to find a way to let me register the iPod touch into my ASP.

My Ipod shuffle appears in itunes on mac but not on windows 7 even though we have the latest update of itunes. We have also tried the other solutions on the apple support site.

My Ipod shuffle appears in itunes on mac but not on windows 7 even though we have the latest update of itunes. We have also tried the other solutions on the apple support site.

Hi reinkristine86!
I know you’ve said that you have tried other suggestions for troubleshooting this issue, so pardon me if you have already seen this article, but have you tried all of the troubleshooting steps listed in the article below?
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

My mini ipod appears off and not respond to any commands when pressed the buttons to reset, apple logo appeared and then the apple support site and it shuts down. already tried all the steps, but none worked, and when I plug it into my computer it does no

My mini ipod appears off and not respond to any commands when pressed the buttons to reset, apple logo appeared and then the apple support site and it shuts down. already tried all the steps, but none worked, and when I plug it into my computer it does not appear in the iTunes bar. what do I do?

If MacKeeper corrupted the Recovery partition then even I underestimated its potential for damage. Garbage "cleaning" apps will cause misery but I have not found that the Recovery partition to have been affected by using MacKeeper or anything like it. I doubt that it did so, but I have learned not to underestimate the potential for such things to result in system corruption.
Before concluding your Mac has a hardware failure, try booting OS X Internet Recovery by holding command option r on startup (three fingers). That will force your iMac to bypass the Recovery partition altogether, and convey the ability to create a new one.
An Internet connection will be required (wired or wireless).
At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.
Assuming the HD remains usable you can then use Disk Utility to erase it. Reinstall OS X, restore your essential software and other files, and don't reinstall the junk.

Apple/support/ipod/

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