Apple support mess up my phone!!!!!!!

My phone was working perfect for 2 year, last month it start to search for signal while the signal was strong in the area, i took out the SIM card out and put it back, my phone continue to working fine, no problem at all, but after two days my phone started the same problem again, I follow the online support advices, it's not working, it left me with last option: restore to factory setting after back up, during the restoring no one touched or unplug the phone but on screen it showed error 1. Which the phone can not be restored, Changed the wire, it's not working still, even after changing the computer it's still not working! ps the phone was never damaged by water or any kind!!! book the appointment @ Apple store, they checked the phone confirmed there is no damage what so ever, but there is a hardware
problem and because it's more than 1 year so they refuse to exchanged the phone( because the fault can not be repaired) and I need to pay £200 for a new iPhone 5!!! I don't mind to use the phone as a iPod or using wifi with it, but after the advice the phone now is a expensive paper weight.............

http://iforgot.apple.com/
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How can I get Apple support without using a phone

I am having problems logging into I message and the App Store. I can log into my Apple ID but can't change security questions and need to contact Apple support however I am abroad and can't use a mobile phone...is there another way as I can't see an email address.

You can start here:
https://getsupport.apple.com/GetproductgroupList.action
Depending on your questions/topics, you will wind up with one or more choices to contact support.
And this is for Apple ID security support:
Contact Apple for help with Apple ID account security - Apple Support

Apple support doesn't return phone call

Hello everyone,
I'm trying to contact Apple support to ask them about an accidental iTunes purchase. I give them my contact info and I get a reply that says they will call my phone in about 5 minutes, but I never receive the call. About 10-15 minutes later, I get an email saying, "Thanks for contacting us. If you need more help, you can contact us again."
Does anyone have a direct phone number to call for iTunes billing questions?
Thanks.

Hello Harolene,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
If you follow the process above, refund will be an option and your issue will be reviewed.
Contacting Apple
http://www.apple.com/contact/
Best of luck,
Mario

Why is my iPhone 4 so frekn slow with iso 6 it takes like 2 mins to load anything 5 mins for apps to download apple update messed my whole phone up its sluggish to load anything it's really annoying an making me want to switch form apple all together

Apple really let me Down with this new update really thinking about switch form apple all together

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

How i can conect with apple support chat? my phone is lock and is brand new! please help

help

Where - from what retailer - in what country did you purchase this iPhone?
With which wireless provider in what country are you attempting to use it?
Locked sims are a function of the wireless provider - contact them.

HT5330 I'm confused. Apple support person assisted me making move to Cloud, without Lion. But I never changed Mail acct settings.

I'm confused. I am in Snow Leopard and have had a .Mac (.me) address for years. I made the move to Cloud, without Lion. Had an Apple support person on the phone to assist since I wanted to be sure about not losing my email address. Got an email from Apple confirming. It says "Your mail will be moved to iCloud after June 30th. You can continue to send and receive mail at your [email protected] address after MobileMe ends on June 30, 2012."
But I never changed any Mail accountt settings. When I look at my Mail preferences-account info, it says Account Type: MobileMe IMAP, but Incoming server is still mail.me.com and Outgoing drop down shows Mail-mobile me.

Yes, shortly before the switch over on June 30, apple announced that the mail settings for the old MobileMe account would continue to work after the switch over.
Some people have found that this has not been the case and have addressed the situation by manually setting up their mail settings as follows:
Delete your mail account from Mail preferences and set it up again using the Mail Server Information.
Some users have apparently encountered issues using this information in pre-Lion set ups (I haven't), Roger Wilmut has kindly provided instructions for those who find themselves with this problem.
Entering iCloud email settings manually in Snow Leopard or Leopard

My iphone 4 says *your iphone has a problem* answer the security question call apple support

hi, im from pakistan i have got this iphone 4 as a gift from a frnd and now that i have FACTORY UNLOCKED it so now when i connect it to the itunes it says YOU NEED TO ANSWER THE SECURITY QUESTIONS PLEASE CALL APPLE SUPPORT SAME DOES THE PHONE SAYS
i dont have its box neither do i know its first user because the fone is used. PLEASE HELP

Your phone is in recovery mode do what the message says and connect it to itunes on your computer Read
http://support.apple.com/kb/ht1808

I had recently followed orders to restore my iPhone 3gs (iOS 6.1) from a question on apple support. However it was working fine before that, it's just that my phone didn't have signal. So it said to restore my iPhone and now it says that the Activation se

i had recently followed orders to restore my iPhone 3gs (iOS 6.1) from a question on apple support. However it was working fine before that, it's just that my phone didn't have signal. So it said to restore my iPhone and now it says that the Activation server is temporarily unavailable and when i plugged it into my mac, it said that i ddn't have a sim card installed. What can I do to fix this besides bring it to the store? it also bugs me because this answer was supposed to work but it just messed my phone up even more. This has already happened once and i had to take it to the store. What should I do to fix this? Thank you so much for all answers. i really appreciate.

no so i dont know what happened

Hi, I got an Error 23 when trying to restore my phone. Apple support centre says its a hardware issue without doing anything to come to this conclusion. They will not tell me how to escalate this case. Please let me know if there is a way to escalate.

One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?

Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add.

I-phone device not recognised in i-tunes, but is on windows. All Apple support advice does not resolve problem

My i-phone 3GS with latest operating system is not recognised in i-tunes, howver windows XP does see the device. I have tried all Apple support reccomendations to no avail. There was an error message when last syncing the device with i-tunes, I have uninstalled / re-installed etc and the device is recognised on other PC's i-tunes?

I have the same problem too. My phone wont show on my pc that's why I can't move my photos. But it does show on itunes.
Then I went to device manager and this is what I found. I dont know what to do though.

I can turn my phone on only when connected to power. however it cant pick up signal it says connect to apple/support but I cant plug in to computer as it needs power I think the battery aerial is stuffed can I still backup phone if i put into get repaired

can turn my phone on only when plugged into the power. everything is still accessable on the when when this is done. but it cant pick up a signal its just serching.
a message says i need to connect to apple/support but i can plug into the computer as its not getting any power and i cant turn on.
I need pictures and stuff baked up on it as i dont want to loose them.
I think the battery/aerial in stuffed as it go some water on it.
will it be possible to save the data when getting repaired???

Hello there stidhambr15,
I was researching the issue you are having and recommend a couple of things. First it might be a good idea to reset the device following iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting found here http://support.apple.com/kb/ht1430
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't quite get the device going again, I recommend restoring the device.
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
Might even be a good idea to turn off the phone, reseat the SIM card, and turn it back on.
iPhone and iPad: How to remove the SIM card
http://support.apple.com/kb/ht5163
iPhone 4 (GSM model)
iPhone 4S
Cheers,
Sterling

HT1926 I am trying to update my iTunes so I can sync my new iphone 5s and it doesn't recognize the phone, apple support said I need to update my iTunes when I try and do that I get an error message that says " the ITunes update server could not be contact

I am trying to update my iTunes so I can sync my new iphone 5s and it doesn't recognize the phone, apple support said I need to update my iTunes when I try and do that I get an error message that says " the ITunes update server could not be contacted. Please check your internet connection or try back later.
My internet works fine and I have tried back dozens of times with same result.

Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks!

Everytime I try to update to iOS5 on my iPhone 4 I get an error containing 0xE while it is trying to backup data from the iPhone. I have done everything suggested in Apple support. How can I upgrade to iOS5 without losing all the data on my phone?

Everytime I try to update to iOS5 on my iPhone 4 I get an error containing 0xE while it is backing up data from the iPhone before installing the new operating system. I have done everything suggested in Apple support with no success. I still get the error everytime (about 5 minutes into backing up iPhone data). How can I upgrade to iOS5 without losing all the data on my iPhone (the error message says that if I continue I will lose all data on the phone)? If I have already synced the phone before upgrading the OS, would I be able to restore my data after installing the new OS by syncing after the OS upgrade is complete? Any help would be greatly appreciated.

I had the same problem today and was able to resolve it without having to do a restore or reset. The problem had something to do with my mail accounts. The upgrade reset my mail settings, switching both my gmail and my .mac mail to "archive all mail". I went into the General Settings, disabled that setting, and resynced the phone. The "other" storage allottment dropped back down to less than a gig.
Before you restore or reset, I would try that first.

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it.

Phantom restarts / crashes with Maverick. Restore Disk Utility, disk can't be repaired says "live system repair is not supported" Is there a fix yet? Or is Maverick "FREE" because Apple no longer offers free phone support?

Phantom restarts / crashes with Maverick. Under restore Disk Utility, disk can't be repaired says "live system repair is not supported" Is there a fix yet? Or is Maverick "FREE" because Apple no longer offers free phone support?

Get onto the integrated iOS + Mac OS and end support for "legacy" Mac 10.8 and earlier.
Force older hardware users like me to upgrade to new hardware which is where $$ are.
Make apps work across tablets, phone, and computer with similar (though not the "same" app, but able to read and use the same file format).
Simplify.
I don't think anyone incl. Microsoft knew Windows 8.1 was going to be a free upgrade, I didn't and read that it would be more like $30.
No OS is ready for everyone on the day it is launched. iOS 7 is now 7.04 and climbing, Mac OS tends to really not be ready until the last patch and version is out, often a year or more after it was first issued. Ship it, then plan to fix the bugs left in or that surface.
www.macperformanceguide.com is saying "No" to Maverick for now. Of course there will be no "No" on new Mac Pro 2013 6,1 when those ship (Late Jan? )

Apple support mess up my phone!!!!!!!

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