Apple support page "generic error" message when I want to open a case

the case is 2 folds, I been trying to register my ipad 2, which I bought at the same time and location togther with macbook pro 13", the macbook product registration went throuh fine, but for the iPad I got the message that the product is already registered under a different apple ID, so, I wanted to reach out to apple ID support to see what the story is and how I can resolve it, I dont have another ID and Idid not register the ipad prior to that], but every time I go through the list of choices to select the proper category, of course I have to follow >>more products and services >> other apple ID topics >> the topic is not listed >> enter new topic - prodcut registered under a different apple ID - >> continue >>
We're sorry, but we are unable to complete your request at this time.
Please try again in a few minutes or start over now.
                                                                                                                                        (error.generic)
the centered text is the message I get evreytime I tried, and I start over and it gets me to the same place,
dunnu what to do guys, I hope you can help me with this

update to the product registration problem
so, I managed to complete the process of registeting my ipad using
https://register.apple.com/cgi-bin/WebObjects/GlobaliReg.woa
but, I was supposed to receive an email notification, and for the ipad to appear in the list of registered products, but it still did not happen, I hope its just a matter of time,
as for the alternate ID, it seems to me that apple still recognises the old "@me" email address automatically assigned to users, but now disabled, I think that was the source of confusion as to the "other ID"

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