Apple support page reports me as an apple contractor or employee!?

Hi, I was exploring the new Express Lane page and I went to My Support Profile page. It had a notification saying that I have logged in with an employee or contractor ID!
Also, my iPhone 3G was correctly listed there but my MacBook wasn't. Though it did show entires of my MacBook being taken to repair.
I went to add my MacBook's serial number but it said that it is registered with another ID!
What should I do?
Neerav

Go here, [http://www.apple.com/support/contact/phone_contacts.html] to find the number for Apple Support and Service nearest you. They will be the only ones that can help you.
Mort

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My MBP suffers from DAILY "kernel panic" attacks. This has happened ever since I downloaded Lion. It appears to happen much more often than the Apple support page suggests it does. Once the MBP re-boots, it works fine, zips along in all programs.

My MBP suffers from "kernel panic" attacks on an almost daily basis. This has occured ever since I downloaded Lion. The Apple support page suggests that this is a rare occurance, but it happens to me almost every day. Most often, if I let the computer go to sleep or close the lid, I'll find that it won't "wake up" without a complete re-boot. It always sends a report to Apple and for a couple of days I thought the issue was resolved, but now it's happening again with increasing regularity. I've reinstalled Lion once already... Any suggestions?

We can't help without the KP. In the meantime, see
What is a kernel panic,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics, and
Tutorial: Avoiding and eliminating Kernel panics for more details.

Apple Support Page - Search Query Not Working

Dear helpers,
There's something mysterious happening on the Apple Support page. When I enter a search query, weird (and not so wonderful) characters appear in my search string, ruining my search, resulting in 0 results every time.
For instance, imagine I enter "bug report" in the search, press enter/return. The results page shows the (few or no) results, but in the search is the string:
"bug report kmosx5"
Where is the extraneous 'kmosx5' coming from. OSX5 would suggest it's related to OSX 5 (Leopard). Is this a 'behind-the-scenes' filter for the search string to restrict this to OS X10.5...? Either way, it shouldn't be concatenated onto my search string, surely!
Any ideas?
Pete.

Hi Pete!
From This Support Page, if I enter bug report, in the Search Support field, and press my enter key, this is the generated Results Page.
As joshz posted, you may prefer to use the Advanced Search Page.
ali b

Apple support page doesn't recognize my serial number of my iphone 5. Instead it have another iPhone 5 serial number that I don't know where it comes from

I was reading on the internet that Apple just made an iPhone 5 battery replacement program and that I need to provide the serial number to see if my iPhone cualify for the replacement. So i went to the support page where i found the link to the replacement program and just need to put my iPhone serial number and see if it cualify something that i was sure it will because the one that were affected are the one that where bought between septermber 2012 (the month i bought it) and january 2013. When i click submit i got a message that says .
When i saw that "I already replaced the battery" I log in to my account on the support page and I didn't found my actual and only iPhone 5 i have registered in my products, BUT i have another iPhone 5 case open and 3 services to that iPhone 5 i don't know and its not mine. That iPhone have another very different serial number and when i check the services they have done are from an Apple Store in California and I from Puerto Rico.
Can someone explain me what to do or anyone have this same problem, tell me
Thanks in advance.

It's possible that if they serviced your phone before, they replaced the entire unit making you ineligible for the battery replacement. Have you had your iPhone replaced thought Applecare recently?
Hope that helps.

HT1923 iTunes on my Windows Vista has failed to update over several weeks. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting

iTunes on my Windows Vista has failed to update over several weeks. Audio will not play out. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting. Any clues??

Hey petanque1,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M.

I had erased all contents and settings of my iphone 3G,it had stucked on apple logo,I found that it needed to be restored,i tried to restore but each time i try to restore,error 1015 occurs,I tried all solns in support page ?

i had erased all contents and settings of my iphone 3G,it had stucked on apple logo,I found that it needed to be restored,i tried to restore but each time i try to restore,error 1015 occurs,I tried all solns in support page ?

punknotdead11 wrote:
what if my iphone isn't jailbroken/hacked?
Then you will not get error 1015, the error will be some other number.
http://support.apple.com/kb/TS3694#1015

How to translate into English Apple China support page joke for non-Chinese

In China there are many thousands of English speaking non-Mandarin/Cantonese inhabitants amongst the billion+ natives - it would be very prudent of Apple to support cultural foreigners with an English alternative radio button or two on Chinese web pages. Please support us when trying to find Apple support service on a Mandarin text only support pages. Ethnic myopia to believe there are only Chinese speakers/readers inside the borders of this vast land.
The Apple Extended Warranty "outside of Bejing" telephone number is TOTALLY an automated voice ONLY speaking in Mandarin, even at 8pm. Nothing of English support. What can any non-natives do? Nothing offered that we can hear of what hours of support operation. (Australia at least did go till 11pm even if it was diverted in to Engaliss "speakar" Indians guys. Still India was exc. with service, now in China it's 9-5 hours only? The pronunciation on weak low power Chinese lines that for one call ever means for keeping a hearing aid by the phone.
My experience with Mac sellers here (nothing like a western dealership here thankyou) in Shanghai show only interest in selling more and giving less than lip sync for support service locations/addresses/tel contacts. That is if one can bridge the language barrier most of the huge electronic gadgets sales centers personel to be spasmodically understood - a very frustrating land to bring an Apple computer into.
Doesn't anyone on the Apple CEO board ever visit China and "go native" to experience real world problems?
Apple heros and Applettes in Apple Genesis land : support English-only readers on your foreign language pages - at least show a translation service radio button or someting other than Mandarinic hieroglyphs, even Pin Yin would be a start. Apple speak of a 'global' policy, please support the tens of thousands of English only speakers in the business community, the teachers and travellers in these foreign countries. iPod sales go through the roof here, but finding English based extended warranty support is like something invisible on another planet.
So after a real world complaint - will Apple do anything contructive, can anyone supply solutions? Cannot downoad/update anything; Safari, Explorer both 'blink' only at every atempt, also I wish to locate all iTunes files into one place. Instructing iTunes 'Advanced' section will not transfer the 2 gigs on the G5 across to my dedicated iTunes only 230GB HD. Maybe someone can supply an answer, thanks.
G5 iMac; 2 GHz PowerPC; 1 GB DDR SDRAM; 160HD combo Mac OS X (10.4.7) And a G3 ibook with the dual OS9/OSX partitioned startup operating systems

For extended warranty support, try going to:
Apple Computer Trading (Shanghai) Co. Ltd. Room 1201, Lippo Plaza, 222, Huai Hai Zhong Lu, Shanghai 200021, P.R.C.
Try to learn some Chinese, too. I'm sure that's along the lines of what you might suggest to a Chinese immigrant to Australia who doesn't speak English, can't read the Apple Australia web site and complains that because there are 1.2 billion Chinese in the world and only 12 million Australians, the Australian site should have a Chinese translation radio button.
Good luck!

New macbook pro safari won't open Apple support pages!

It is so odd. I can open every other site in Safari EXCEPT the Apple Support pages! It's a brand new Macbook Pro. Any ideas???

To clarify, it looks like if I search something via Google it won't let me see any of those support page results. It does work via a Yahoo search, but no Googlel

Safari was accidentally deleted from hard drive. no trace of it anywhere. How do I get it back Do I have to reload Leopard or can I get from Apple Support page as an update

Safari was accidentally deleted from hard drive. no trace of it anywhere. How do I get it back Do I have to reload Leopard or can I get from Apple Support page as an update

You don't need to reinstall Leopard.
You can reinstall Safari from here > Safari 5.0.6 for Leopard

How come I can print off the Apple support page but not of my note book i n documents.

How come I can print off the Apple support page but not off of note pad in my documents.

No. It is not free unless the phone was originally purchased less than 90 days ago or you have an active AppleCare agreement.
Where did you get the phone? This is almost always a symptom of a phone that was hacked or jailbroken to unlock it.

I have changed my email in apple id support page, but apple is still sending notification in my old email!

Hi!
I have changed my email in apple id support page, but apple is still sending notification in my old email! I would like for my old email to be completely wiped out from the apple id database. I cannot seem to find out how, any help appreciated!
Some more info: in iphone, in icloud and appstore i see the new email address. however i can log in the appstore with the old one as well!!! crazy!
Thanx!

Edit: it seems in the iphone i can log in the appstore with the new and the old email. In the apple id website, i can log in only with the new email. Still, it seems apple has my old email somewhere stored.

Apple posts "Troubleshooting Messages Beta" support page

Apple has posted a "Troubleshooting Messages Beta" support page. I suggest that if you are having trouble with the Messages Beta that you check that page first before posting a question here.
http://support.apple.com/kb/TS4196

Topics covered on that page:
- Can I uninstall Messages Beta and reinstall iChat in Lion?
- How do I set up my Mac and iOS devices for iMessage conversations?
- Conversations aren't being shared on all my devices. What can I do?
- What if I have an issue with my Apple ID?
- What support options are available for Messages Beta?
- Additional Information: Consult the Help menu in Messages or related online documentation for issues you may encounter.

Hey apple users. if i deaktivate my iphone because i got a new phone, can someome else put thier sin card in my old iphone and then it will work again? or does the phone stop working all together if i deactivate the phone on the support page?

hey apple users. if i deactivate my iphone because i got a new phone, can someome else put thier sin card in my old iphone and then it will work again? or does the phone stop working all together if i deactivate the phone on the support page?

Do this first:
http://support.apple.com/kb/HT5661
Then whoever gets the phone just sets things up again using their Apple ID.

Can't access Apple's support page in FFox; getting a looped pop-up dialogue box.

Hi,
When I try to access Apple's support page, there's a 'Welcome back - do you have the same problem as last time?' dialogue box that I can't get past. No matter what I press (Yes or No), the page refreshes and the box comes back.
I have deleted my cache, and gone through every step I can with Apple support over the phone, but the issue still occurs.
What's the problem?

This may help;
'''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]'''
Open the History Manager '''<Control><Shift> H.'''
In the search bar, enter the name of the site.
Right click on one of the listings and select '''Forget About This Site.'''
This should remove all information, including any passwords / settings.

Apple logo appears & then says visit the support page . on my 120GB Classic

Hi guys/gals ! Well, my iPod stucked :P Its iPod Classic 120GB. It happened just when I try to turn it on (weird I know) As I said in the title, its just Apple logo appears & then says visit the support page (you can see the image below). Reset wont work & computer cant even recognize it. I tried to reset & update all of my things related to the iPod (iTunes & USB drive ...). I mean I tried all of the things at support page. Hope someone will help me solve the problem here.
Regards, Neo.
P.S: Here's the image (I moved the camera a little when I snap, so its little blurry, but still see-able though :D)
http://i39.tinypic.com/2mwwhmx.jpg

Hello there.I have the exact same problem,never dropped it at all and is just over a year old.In fact problem happened 2 days after one year warranty expired??
Have u found any way to fix this problem?have 65 gigs all locked up.
Help

Apple support page reports me as an apple contractor or employee!?

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