Apple support requires my credit card number, cryptogramme, ...

Question

Hi,
I'm very surprised by the apple support called from Belgium. To allow the replacement of a broken device, they asked me by phone my credit card number, the expriation date and the cryptogramme (for a bank waranty, they said).
After that, the man who collected those information by phone can do and buy what he wants after work !!!
He can even give those information to his friends in a few month or in a few years. It's just hacking my financial capabilities.
Why does Apple permit such procedure ? It's really not secure.
Thanks for your feedback,
Alan

Answer 1

The problem with that is if the waiter has a good memory all they need to do is see the number, expiration date, and security code. Or just wait and get it from the companies server.
There is no way to avoid people, whether it be Apple, the bank, the merchant, etc. from getting this information. The only thing using SSL does in this case is encrypt the data while it is being sent to Apple. Once Apple receives it the information is decrypted and available to a number of Apple employees. As I said in my post are Apple employees who see the information after it comes in through the internet inherenty more trustful than people who take the information over the phone? Unless someone has tapped your land line there is little more risk that it will be intercepted and if that is a concern use a cell phone.
I've had a credit card replaced twice due to fraud risk. Both times it was after making an in-person purchase at a retail merchant. It was not the cashier it was someone at the central accounting office who made a disk of tens of thousands of credit card information and sold it.