Apple support use

Help
Just received my 27" imac, i have had it for exactlty 6 days when resolution settings dissappeared and the after a short time the display picture starts going all flickery. I am in the UAE and the technical support is only open from sunday to thursday.
What should i do?
phone an out of country support number
Take to a service centre on the authorized list
As you can imagine not very happy as to the cost of this thing, only for it not to work and then find the technical support is poor/closed. ideally i would like a replacement but it took 3 weeks to get it in the first place because i have the fusion drive and not available locally.
Any advice would be greatly appreciated
Richard

Thanks mende1
Again my frustration coming out, would love to start the ball rolling and contact uae support (but close, every other country has a 7 day coverage as i can see), i am hoping that the apple authorised service will contact apple as to what to do with regards to replacement or repair, but this is the uae, nothing is simple/normal.
will phone one of the service providers and go from there
Thanks for your time
Richard

Similar Messages

I've been wanting to reset my security questions because it disabled my Apple ID to purchase on Apps store. I don't know how to contact apple support using the 800 number since I'm located in the Philippines, what no. should I use and how? Help pls. :(

How to contact apple support using the 800-number from the Philippines?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986)

Can too much memory lead to a kernel panic on a MacBook Pro? specs 2.4GHz intel core i7 16GB DDR3 RAM late2011..My laptop began suffering from kernel panics 3 mos ago first noticed using public wifi. Gone thru apple support all the way to engineers

Can too much RAM memory in a late 2011 model macbook pro lead to kernel panic? That is what I was told by a senior supervisor from apple support who troubleshot this issue.First noticed this problem in Dec 2014 while using a private wifi at a relative's home. Did not occur again until Feb1 using a public wifi at a hotel. Never happened on my private wifi network until last night attempting to use airplay. ( have used airplay before without issue). Late 2011 MacBook Pro running 10.9.5; 2.4 GHz Intel core i7, 16 GB DDR3,AMD Radeon HD 6770m 1024 MB graphic card. The laptop came with 8GB RAM and I installed 8 GB about 2 years ago for some reason I cannot remember... probably because I thought the system was slowing down a little. I know that sounds silly. I do not run multiple programs at a time except I leave 6-8 website tabs open simultaneously. I don't photo or video edit. I would describe my use as "light" based on reading these blogs.I had purchased apple support and spent hours on the phone with them in early Feb moving up through support and senior support to sending logs to the "engineers." Of course lots of things were done some of which I am sorry to report I cannot recall their technical definitions. Deleted 3rd party apps/programs; re-worked start up menu; re-installed operating system; reset " this, that and the other" using acrobatic simultaneous key strokes both in and out of safe mode..Anyway the results from the engineers came back and they suggested that if it happened again I was to remove the 8GB of RAM I had installed as the system was getting confused as to which chip to use.( that is my interpretation of what was said..prob dumbed down for me)...Anyway 1 day after these pronouncements came down I read that Apple had agreed to fix graphics cards in some late model 2011 MBPs. I felt this was unlikely to be the issue given all that had been done including an extended hardware test but called the Senior Support Supervisor I was working with to ask him to make sure. He never phoned me back. Should I go to the trouble of removing 8GB of RAM from my laptop? Of course I will try it as the alternative is a new computer.Blogs read that this model can support 16GB but Apple didn't test for it. Senior Supervisor claims this is my trouble. Does that make sense? Not to me....but it is clear to all my level of knowledge. Can a malfunctioning graphics card be missed by an extended hardware test? I appreciate comments.

The RAM needs specs as shown below.
Maximum Memory
16 GB (Actual) 8 GB (Apple)
Memory Slots
2 - 204-pin PC-10600 (1333 MHz) DDR3 SO-DIMM

I can't install on uninstall iTunes on my laptop; running Windows XP. I've tried all the steps in Apple Support as well as Windows support. Can anyone help? I fet the error "The feature you are trying to use is on a network resource that is unavailable

I can't install or uninstall iTunes on my laptop. I've followed all the steps on Apple Support as well as Microsoft support. I get the error "The feature you are trying to use is on a network resource that is unavailable. Pick an alternate path to a folder containing the installation package 'iTunes.msi". This has been going on for a couple of weeks now and I'm very frustrated. From what I can see, I'm not the only one with this problem, but I have yet to see anyone post a solution that works. Microsoft wants to charge me $99 to troubleshoot it for me and Apple will charge $20. I think both are ridiculous as this is obviously not "operator error".

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

When I try to sign in to the support community using one of my email addresses it asks for my apple support community user name and when I type in what I think it might be I get one of several messeges Ie. An account using this e-mail address already exis

When I try to sign in to the support community using one of my e-mail addresses and I put in nothing or what I thought was my apple support community user name I can get one of several messages
Ie.1. Please specify a user name
2.An account using this e-mail address already exists; only one account per e-mail address is allowed on Apple Support Communities
How do I find out what my Apple Support Communities user name is

Good luck with this!!!
EVEN USING what WAS my Username, this is the exact problem I am having having entered my correct ID and Password.
Rgds
Rod

I created an Apple ID using my ISP Email when I registered at the Store/Apple Support Communities/iTunes/Face Time and it does not work in iChat. Why Not ?

Question:-
I created an Apple ID using my ISP Email when I registered at the Store/Apple Support Communities/iTunes/Face Time or other portal and it does not work in iChat. Why Not ?
Answer:-
For a Name to work in iChat it has to be an Valid AIM screen Name.
Only Apple IDs from the @mac.com ending names registered here and the Mobileme (@Me.com ending) names are Valid with the AIM service as well as being Apple IDs
(I am still working on info about registering with iCloud at the moment but if this does give you an @Me.com email it may well be a valid AIM name as well)
NOTES:-
The @mac.com page works by linking an external (Non Apple) email with a @mac.com name.
This External Email cannot be one linked to an Existing Apple ID (you have to use a second email or register at AIM )
The options at AIM are to use your existing email or create new name and link the existing only for Password recovery
MobileMe (@me.com ending names) were valid Emails addresses, Apple IDs AND a Valid AIM Screen Name
@mac.com names look like emails but are only Apple IDs and iChat/AIM Valid Screen Names.
The AIM registration page seems to be pushing you to register [email protected] This is relatively new and I have not followed through the pages to find out if it a valid AIM email (Previously you could register a name without an @whatever.com suffix)
8:16 PM Friday; June 10, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Question:-
So I have my current [email protected] email in iChat as I thought as I had linked that to an Apple ID it was a Valid iChat Name. It keeps coming up with a UserName or Password Invalid message. What do I do next ?
Answer:-
Open iChat
Go to the Menu under the iChat name in the Menu Bar and then Preferences and then Accounts in the new window.
Commonly written as iChat > Preferences > Accounts as directions/actions to take.
If it displays with a Yellow running name in the list you have a choice.
Either register it at AIM (I would use a different password to the ISP Login) and then change the password only in iChat (It may take you to confirm any Confirmation email from AIM first) in iChat > Preferences > Accounts
Or you register a new Name at AIM (Or at @mac.com) and enter that (details below)
If you have a Blue Globe name (@mac.com) that will not Login the chances are that it the password that is the issue.
Apple lets you create longer passwords than can be used with the AIM Servers.
Change the Password at iForgot to no more than 16 characters.
Then change the password in iChat as details above.
Adding a new Account/Screen Name in iChat (that is valid with the AIM servers)
Open iChat if not launched.
Go to iChat Menu > Preferences > Accounts
Click the Add ( + ) Button at the bottom of the list.
Choose in the top item drop down either @Mac.com or AIM depending on what you registered
Add the name (with @mac.com the software will add the @mac.com bit)
Add in the password. (If you don't add it now iChat will ask you each time you open it)
Click Done.
The Buddy List should open (New Window)
The Accounts part of the Preferences should now have the new name and you should be looking at the details.
You can add something in the Description line which will then title the Buddy List (Useful when you have two or more names) and make it show up as that in the iChat Menu > Accounts and the Window Menu of iChat when logged in.
You can then highlight any other Account/Screen Name you don't want to use and use the Minus ( - ) Button to delete it.
8:39 PM Friday; June 10, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

HT1277 I can't see my email in Mail on my computer (OS 10.8.5) only in my iPhone (iOS7). Mail on my computer doesn't sense there are new emails. I use iCloud mail account. Anyone knows the solution, Apple support has not bothered to answer. .-((

My Mail program doesn't show mail adressed to my icloud account. Messages show up on my iPhone but rarely on my iMac. I wrote Apple Support about this but they didn't even bother to answer.

You’re welcome.
Sometimes messages left on the server clog up the account there, or Mail chokes on a message it cannot download and that prevents it from downloading the rest as well. Solving this problem will probably require removing one or more messages from the server. What are your Preferences > Accounts > Advanced > Remove copy from server settings for this account?
You may tell Mail to remove from the server all the messages that have already been downloaded by means of Preferences > Accounts > Advanced > Remove now. Alternatively, you may use the Account Info window to remove specific messages from the server. And if the account allows web access, you may also remove messages from the server that way.
Try removing from the server messages that have already been downloaded and/or the first message not downloaded yet (i.e. the message that Mail appears to be choking on).
You may want to try to download those messages with another mail client such as Thunderbird first, to avoid losing them — and use Eudora Mailbox Cleaner to import them back into Mail afterwards if you wish.

How do you reset the security questions when you havent used a credit card to make any purchases, only the gift cards. Apple support will not help me even though i know my account and apple id and password?

Have a new computer and now cannot access itunes without knowing the answers to the security questions. Apple support cannot reset as we have never used a credit card when purchasing prior, have only used gift cards. Can provide apple id and password and all other account details but still no help. Have we to open a new3 account and start again, this means losing a lot of credit on the existing account?!

I have the same problem. I didn't set a rescue email for some reason. To find out weather you hav a rescue password: Go to appleid.apple.com, sign in, go to manage account and then password and security if you do there will be a link below telling you that you can send an email to it. If not the link won't be there. Hope this helps.

How can I get Apple support without using a phone

I am having problems logging into I message and the App Store. I can log into my Apple ID but can't change security questions and need to contact Apple support however I am abroad and can't use a mobile phone...is there another way as I can't see an email address.

You can start here:
https://getsupport.apple.com/GetproductgroupList.action
Depending on your questions/topics, you will wind up with one or more choices to contact support.
And this is for Apple ID security support:
Contact Apple for help with Apple ID account security - Apple Support

I cant access icloud, my email address has changed recently and I cant use any emails and passwords or set up a new id, cant get hold of apple support for help, very frustrated!

I can not access icloud, my email address changed a while ago none of my email addresses and passwords work, I have tried to get a new password but that dosent work!, tried to contact apple support, no luck there either! What can I do?

If you are trying to change the iCloud ID ("email address") you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I had to restore all the files on my pc using carbonite. I reinstalled iTunes and was able to find my music with the help of Apple support. How do I find my podcasts?

I had to restore all the files on my pc using carbonite. I reinstalled iTunes and was able to find my music with the help of Apple support. How do I find my podcasts?

This helped, I restored them, but when I go to iTunes they are not there. Is there another step?

IPad mini now terrible to use, apple support no help because warranty is up. All cause by new ios8 update, wifi issues, many apps no longer work, apps that do work now crash regularly and sometimes take several instances and reboots to even open.

IPad mini now terrible to use, apple support no help because warranty is up. All cause by new ios8 update, wifi issues, many apps no longer work, apps that do work now crash regularly and sometimes take several instances and reboots to even open.

need help uninstalling ios8 and going back to 7 where things worked please.

My samsung says video out from i pad is not supported. i am connecting with apple dock using hdmi. I do get the audio

my samsung says video out from i pad is not supported. i am connecting with apple dock using hdmi. I do get the audio any suggestions?

Jeffrey-
If the HDMI input to the Samsung is not compatible, does it have a VGA or composite input? I have both the HDMI and VGA adapters for the iPad, which work with the small Vizio HDTV I tried. I understand a composite video adapter is also available.
Fred

Apple support asked me to reset my settings to fix my iMessage issue, now the issue is that I can't get past the sync to iTunes message on my phone. My phone is stuck in reset and I can't even use it!

Apple support asked me to reset my settings to fix my iMessage issue and not my iPhone is stuck in reset mode. It won't sync with my iTunes and it won't allow me to move past that reset screen to even use my phone.

Anyone out there have this issue, I'd really love some help/guidance.
Everytime I restart, force quit mail, restart in safe mode, and regular mode, when I reopen the Mail application, it goes right to the Upgrade Mail database screen and goes right back to the same spot it has been since I downloaded Mountain Lion and initislly opened the Mail app. It only goes to the Upgrade option, or can quit and Upgrade later. It is stuck in the middle of the Upgrade of my mail database...this blows!!!

HT4972 My iPhone 4 is using 4.3.3 and I want to update to iSO 6.1. I can back it up and it starts to download it through iTunes but then I get an error message 0xE8000067. Tried all the things on the apple support site. None worked.

My iPhone 4 is using 4.3.3 and I want to update to iSO 6.1. I can back it up and it starts to download it through iTunes but then I get an error message 0xE8000067.
Tried all the things on the apple support site (checked USB port, deleted the 3 exe files in Task Manager, tried a new cable). None worked. Got the same message on my old computer.
Any ideas??

Amazing help from apple support over the phone. Restoring the computer fixed the problem.

Apple support use

Similar Messages

Maybe you are looking for