Apple support "We're sorry. We are unable to process this topic. Please choose the topic again." Why?
I am trying to report a different problem through apple support but keep getting sent around in circles as whenever I make a submission for a response by email, I get the message in the title. I have tried submitting under different topics and it makes no difference.
Alternatives: start a chat online? Wait time only 2 minutes? Or by phone, wait also only 2 minutes? Blatant lies.
What on earth is going on? How can they get away with this? At best it's a farce, at worst it's malicious.
Can anyone offer me some enlightenment?
By the way, my real problem is to do with my Apple ID being disabled, an issue I am given to understand through research that many others are struggling to resolve, even if they can submit the problem in the first place.
They are having high traffic due to the launch later today. That could be the issue. On a side note, if you Apple ID is disabled, you have done a password reset and it is still showing disabled, you will need to call Apple to have them enable the account. 800-694-7466 or https://www.apple.com/contact/
Similar Messages
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"we are unable to process your request please try again later" error message after restoring my iPhone! HELP!
I am having the same issue. I when I try to donw load a program after I get and email that says the latest epsidoeds is ready to downloae. This just statrted the other day. I am seeing this problem show up on other forums as well.
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HI ,
the application item is working fine previously. i did not change anything. it is giving error message on p300_name when i submit page
p300_name is text filed.
html form element attributes: disabled="disabled"
source used: always replace any existing value
source type :database columm
: per session
source value: name
default_value: g_name (global variable)
read only: always
read only attributes: name
Please help me to fix this error.
Thanks,Check the Security attributes of the item, namely 'session state protection'
Similar attributes at page level -
when i try to activate itunes on my iphone it continues to say "We're sorry, we are unable to continue with your activation at this time." and now my phone has stuck. what happened?
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
Attempting to restore Iphone 3 to factory deafalut, to finish "unlocking" the Iphone 5.
Moving the phone from one cellular carrier to another (in this case Rogers to Bell in Canada).
Rogers "unlocked" the phone on their end for $50.00, sent an email to Apple requesting serial # to be released from their network, and to provide "unlocked" status.
Next step was to restore phone to "factory default" in I tunes, and wait for phone to reset and show "unlocked" status.
Upon phone resetting in Itunes, after the "factory default", received the following error message"
"we are sorry, we are unable to unable to continue with activation at this time Please try again, or contact customer service".
I contacted Apple customer service whom confirmed that the phone is showing as "unlocked" in their system.
New carrier that I am attempting to hook phone up states that the phone is still locked.
What is the solution or workaround?Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
I tried to restore my iphone last night but it show this massage we're sorry we are unable to continue with your activation at this time on my itunes. As i wanted to get back all my apps and info to the iphone, but no i couldnt, because of this massege. is there anything tht i can do?
Hey algouhi!
Here is an article that can help you troubleshoot this issue with iPhone activation:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
Telefonumu fabrika ayarlarına döndürdükten sonra etkinleştirme yapamadım. itunes'e bağladığımda böyle bir hata alıyorum ; We're sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care. Ne yapmalıyım
See here > http://support.apple.com/kb/TS3424
Also see this discussion.
https://discussions.apple.com/message/21189708 -
i have restore my ipone, but after that when i restart it and after selecting language and country. when i conntect to itunes, it display this message. We're sorry, we are unable to continue with your activation at this timre
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
IPad2 We're sorry, we are unable to continue with your activation at this time.
iPad 2 ios 8.1
With iTune
We're sorry, we are unable to continue with your activation at this time.
Please try again later, or contact customer care.
With Wifi
Your iPad could not be activated because the activation server in temporarily
unavailable. Try connecting your iPad to iTunes to activate it, or try again in a
couple of minutes.
If this problem persists, contact Apple Support at apple.com/Support
I try from 7 days but not luckIf you are experiencing Activation Problems because your Device has been Hacked / Jailbroken / Modified...
Then... Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere.
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743 -
HT201263 'We are sorry, we are unable to continue with your activation at this time.'
Hello all,
I have a problem with my iPad. Am trying to restore and it seems to update software but it does not complete. It gives this message 'We are sorry, we are unable to continue with your activation at this time.' Kindly assist me anyone. Thanks.Hey Habibb,
Thanks for the question. I understand you are experiencing issues restoring your iPad in relation to activation. The following article may help to resolve your issue:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/TS3424
Perform the following steps if you receive one of the messages above:
1. Restart the iPhone.
2. Try another means of reaching the activation server and attempt to activate.
- Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
- Try connecting to iTunes if you're unable to activate using Wi-Fi.
3. Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance.
Thanks,
Matt M. -
I tried to restore, update and back up my ipod touch. once it said it was successful i clicked on the label of my ipod in itunes and it had written, "we're sorry, we are unable to continue with your activation at this time." now whenever i click on the label it just says that and on my ipod it tells me to plug into itunes when it already is. i didnt update restore or back it up with the latest version, so i downloaded the latest version, how do i start the process again so my ipod works!! help this is gay !!
Hmm, well... iTunes trys to activate your iPod using the Apple server to make sure you have bought it legit.
Two things come into my mind:
1) Your iTunes can't access the internet.
2) Apples activation servers are down.
That's just my cents, maybe anyone else has an idea. -
Now update ios 6.1 through itunes, but it is not activating
We're sorry, we are unable to continue with your activation at this time.This frequently occurs when the phone has been hacked or jailbroken. Was your phone jailbroken before trying to update? If so you'll have to go elsewhere for assistance because the terms of Use for this forum prohibit discussing support for jailbroken phones.
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I am trying to purchase (or even use a trial version at least) a product in extension manager and it gives me "Sorry we are unable to log you in" message no matter how many times I press "Log in" button.
Would appreciate any help pleaseHi Alwaysadobe,
Glad to hear that you have solved the problem. We also got the help from Adobe Exchange team. They gave the steps below for this issue. If you have any other problems, please let us know. Thanks.
Xiaoyi
========================================================================================== ============================
If the user has already created a new AdobeID and tried to deleted file at the Application Support/Adobe/opm.db and it is still not working he should try this.
you could suggest that the user closes all applications and Repair Disk Permissions on OSX:
2. Open Disk Utility, located at /Applications/Utilities/Disk Utility
3. Select your startup disk on the left of the Disk Utility window
4. Select First Aid from the tabs
Click the "Repair Disk Permissions" button
It is always a good idea to run Repair Disk Permissions on OSX after an update, say from 10.8 to 10.8.x.
On Windows he can Run sfc /scannow In the command prompt.
1. Type sfc /scannow and hit Enter.
He could also try and disable any 3rd party firewall, antivirus programs. I hope this helps. -
"We're sorry, we are unable to continue with your activation at this time"
I bought a new iPhone 4s from a electronics shop here in Norway today with a norwegian network. When I tried to activate my iPhone, I got this message:
"We're sorry, we are unable to continue with your activation at this time"
I also tried to activate the iPhone from the phone itself, but it gets stuck when I try to type in the PIN-code and tells me that I have to write in the PUK-code, even though I haven't typed in the wrong PIN-code. I've tried to hard reset the phone, reboot the computer and turn off the firewall, but nothing worked.
Could this have anything to do with the fact that I've changed network provider, and it's going to take about 10 days for the new SIM-card to work?Hope you already found a solution, if not try this:
https://discussions.apple.com/thread/3928478 -
Help me!!! I can't activate my iphone 4!!! iTunes say: Were sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care! What me do?! =((((
i try it 3 day help me plzI tried it - does not help
i'am colled in apple thay said that i must to pay 70USD for Apple Care Protactive Plane becouse my phone out of warranty and then thay can help me.
i will hapend with activation before i unlock my phone in AT&T.
what i need to do for activation ?
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