Apple support "We're sorry. We are unable to process this topic. Please choose the topic again." Why?

I am trying to report a different problem through apple support but keep getting sent around in circles as whenever I make a submission for a response by email, I get the message in the title. I have tried submitting under different topics and it makes no difference.
Alternatives: start a chat online? Wait time only 2 minutes? Or by phone, wait also only 2 minutes? Blatant lies.
What on earth is going on? How can they get away with this? At best it's a farce, at worst it's malicious.
Can anyone offer me some enlightenment?
By the way, my real problem is to do with my Apple ID being disabled, an issue I am given to understand through research that many others are struggling to resolve, even if they can submit the problem in the first place.

They are having high traffic due to the launch later today.  That could be the issue.  On a side note, if you Apple ID is disabled,  you have done a password reset and it is still showing disabled, you will need to call Apple to have them enable the account.  800-694-7466  or https://www.apple.com/contact/

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