Apple Tech Support, Please Help

About a month and a half ago my 20g black and white screen iPod decided to stop connecting with my computer, and then stopped working all together. On december 7th I sent in the repair request, Apple told me that my warranty was up and it would cost 380$ for repairs, or I could fax a proof of purchase into them. On december 11th I went to the place I bought it at and got them to print off the proof of purchase (my warranty was still good for another year.) On december 18th I faxed the proof of purchase to the number supplied by apple. It is now January and the status of my repair still says "Pending on review of proof of purchase." It has been more than a month and i have gotten no word form apple yet. Has anyone been in this situation before?
Thanks
Josh
PC   Windows XP Pro  

I had (and still have) the exact same problem with the exact same system. Do NOT call 1-800-MY-APPLE unless you want it to count as your ONE free technical call. I myself can not call this number, because after that one free call, I don't feel like spending $60 to talk to tech support
I don't really know what to do, personally. My hope is that somebody else will know what to do, because I too am in desperation; I haven't had my iPod nearly as long (or for as long) as you.
Won't somebody please think of the Children?! (US?!)

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