Apple tech support?
I'm an hour from giving up and taking my iPod back to Best Buy- it's not working and while the community-based tech support idea is novel and all, waiting eight hours without getting any useful answers to my questions is pretty disheartening. Does Apple have a real tech support system or is this all the support they offer?
--d
I think your $50 gets you resolution of a problem. It made me a little grumpy too, but support is expensive for them. You might say they can afford to give you 90 days support for your purchase, but we have no idea how to run their business or what they can afford.
I'd save my free call for an important issue, then buy AppleCare for $59 for the next issue.
In fact, I bailed out of my free call today to see if I could find answers on this forum. I didn't find an answer, but I found more people with the same problem.
Similar Messages
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Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8
Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
After I installed mountain lion my back button frequently does not work because the prior screen does not appear iunder History. Apple tech support was not able to fix the problem. Does anyone have any suggestions?
lbryan1987 wrote:
I dont want the button problem solved i need to know how to restore the phone without using that button or going into settings
You don't in the condition it's in. You will either have to get the phone replaced by Apple or pay a 3rd party to repair it.
there seriously should be more than two ways to solve this other wise apple is useless and we will never buy another apple product.
Seriously? It's physically broken! -
Do Apple tech support monitor this support community?
Hi Apple Tech support
We have a discussion going here on Hdmi adapter not working after upgrade to iOS8
https://discussions.apple.com/thread/6542795?start=0&tstart=0
And We have not seen a response from Apple Tech Support.
Please can you help.
Thanks
ScottNo ... there is NO APPLE SUPPORT HERE ... as this is EXCLUSIVELY "users helping other users"!
To get Apple Support, you need to go where Apple has set it up ...
http://www.apple.com/support/
http://www.apple.com/retail/geniusbar/ -
What is my next step if Apple Tech support does not solve a problem?
Apple Tech support and engineers have not been able to solve an iCal / iCloud issue.
What do I have to do next to be able to use native apple Calendar app with my iCloud calendar?
Ron
<Email Edited by Host>Perhaps tell us what the problem is, and maybe someone here can help?
Make sure to include all relevant info (OS versions, what the problem is, what you have tried to resolve it). -
Weird Server Problem - Apple Tech Support guys baffled!
So here is a really weird one!! I go to the finder. I choose 'Network' from the sidebar. I select a columnar view of the servers showing the names of the machines connected to my network. The last item, names 'Servers' should show an alias with a link to my own iMac G5 (which is named DG's iMac G5) - but what it actually says is 'macaboss.central.cu.lu' which I have found out is a server of some kind at the Central University of Luxemburg!!! Aaaaagh! So here is what is even more strange! All of the Macs on my network have the same problem and all have different names - all of which are connected with the Central University of Luxemburg. I have looked everywhere and cannot find any way to change this. I have spoken to Apple and they have no idea what has happened here or what to do. If you can shed any light on this, or can offer a solution, then I will be seriously impressed. Thanks
iMac G5 2 Ghz 1.5Gb Mac OS X (10.4.5)The numbers on the page I linked to are all, to the best of my knowledge, Apple tech support, not independent support providers, with the possible exception of Hong Kong and perhaps some of the smaller areas; I'm not sure, not having called them all. What country are you in?
BTW, there is no email for Apple tech support. Apple provides tech support via telephone only.
Message was edited by: Dave Sawyer -
Does Apple Tech Support respond to this forum?
How do I get the attention of apple tech support?
This is a user to user forum.
You will not get an Apple response here.
You can make an appointment at the Genius Bar or call Apple Support. -
if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??
actually i found out how to fix it
1 sign out of apple account
2 close down passbook app
3 change year to 2013
4 reopen passbook and sign in at the button with your apple ID
5 change the time to auto update and it should work from now on.
this worked for me let me know if it work for you:) -
I continue to receive an App upgrade notice for an App that is not on my computer. After spending several hours with a variety of divisions (Lion,iTunes,iPad,iMac) of Apple Tech Support, none can give me any definitive explanation or solution. Prior to my recent upgrade to Lion, this did not occur. Has anyone else had this problem? If so, how did you resolve the issue?
You get an update notice for an app that is not installed on your Mac. Is there a stranger's Apple ID also appearing on your Mac related with this update?
If so, you have a pirated app on your Mac. If not, it should be another issue. -
I had an ipod touch 4th generation and used the Apple Universal Dock to play music through my stereo. I just got the 5th generation and the lightning adapter but the adapter does not fit into the dock. Apple tech support has no solution, does anyone?
That is the adapter I purchased from Apple which does not fit in the Apple Universal cradle (which apparently is no longer universal). However, I just created my own solution. The cradle holds the dock connector at a slight angle so the adapter, which has a straight bottom edge, will not slide down far enough to make a connection. Since the adapter has a plastic case, I used my Swiss Army knife to whittle it down to fit. It's a no-tech solution, and free!
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ITunes prepaid card loaded w/o selecting while on Apple Tech support
I just purchased 2 iPod Shuffles for my children and 2 $15.00 prepaid iTune cards. After loading the software, we easily got to the song selection site and were ready to select songs but were consistently interrupted by requests to set up an Apple account which required a credit card #. I do not want to provide any credit card numbers b/c my children will not be downloading songs except prepaid card ones so while I was on Apple Tech Support getting them to fix the account setup which was blocking our forward progress, the screen went back to entering your prepaid serial card # and when I did, the message was that your prepaid card has already been used though we selected nothing. I am extremely frustrated and need to know what to do next. Can iT unes reset the card so that my daughter can pick songs? Do we have to provide a credit card number even if we never plan to use one? Help........Judy
No, you don't need a CC. Email iTMS customer service at the bottom of this page
http://www.apple.com/support/itunes/musicstore/musiccard/ -
All Airport dropouts: CALL APPLE TECH SUPPORT NOW!!!
I am using an Airport card in my iMac to connect wirelessly to the internet. My wireless signal has been unreliable since I bought this computer in November. I've tried new router settings, upgrading firmware, even bought a new router. I have spent hours on the phone with Apple Technical Support, have taken my computer to two different Apple stores for diagnosis and repair and am on my second erase and re-install. I told my latest tech guy that this seemed like a pretty wide spread problem with all the messages on these boards, but, according to him, it's really only a tiny fraction of all of the business Apple does. I find it to be one of the most disruptive and infuriating glitches that I've experienced because there is no good fix for it and because Apple clearly doesn't care to figure out what the problem is. I was even the one that suggested to my tech guy that I send him my log to try and see where the problem lies. Why has no one ever looked at my log! Yesterday's tech guy finally agreed to replace my computer. I'm not sure I want one. My eMac still works fine. Maybe I'll just sell the new one. Anyone want a new in box 20" iMac?
I have some information you can pass on to Apple Tech support, if you ever contact them again.
iWeb 1.0, from what I have heard, generally connected just fine, but 1.1 and 1.1.1 did not for many people, myself included.
My own publishing problem turns out to have been because I run a Squid Caching Proxy in my basement. I was fortunate enough to discover why iWeb stopped publishing. My experience is documented here: http://www.untergeek.com/?p=675
Having perused many of the "publishing error" -type posts in this forum, I can tell you that many have discovered that they are able to upload via dial-up or from another site via a different ISP. This leads me to believe that some ISPs block these new HTTP methods, causing iWeb publishing to fail. (The HTTP methods are ACL and DMMKPATH).
So the short version is that iWeb isn't at fault, per se, but rather that the disconnect is between the new HTTP methods and some ISPs performing some sort of filtering. I imagine that Apple's developers had no idea that these new methods could or would be filtered in this fashion.
Perhaps when they find out that this is occurring, they'll make a non-filtered work-around. -
Reporting issues to Apple tech support
Hi,
I will be a new mac user if I don't cancel my order in the next few days due to all your complaints. I was wondering if "we" can report this issues back to apple tech support. Are they aware of these problems(whine noise, etc)? I understand that some of the issues are not big deal but I believe we should not experience them. I would like to know how many macbooks have been shipped without a problem.
ThanksYou have a couple of problems here (at least!):
1. Very few people actually subscribe and post to this board as actual users of the product - out of the thousands of MBP's out there - so there is not totally solid information to begin with. Most of what you hear is because the more tech savvy people are on this board and are "experimenting" with thier new MBP's and are noticing more than the "civilians" out there.
2. When there is an issue, I worry that too many times the issue is being discussed to death here, as if any of us have all the answers. And, yes, I agree with you - ALL issues must be reported to Apple - or there will be no fixes!
3. As has been mentioned by numerous long-time Apple folks here, every product has some issues that are either minor or less. Some are widespread, but most are on an individual basis. I'm betting that is the case with a lot that is being reported here. Just because the MBP is a new product does not mean you should get all worried and cancel. As I said, plenty of PB's have issues - go to that forum and you will see them.
3. The guys at the Apple Stores are good (the Genius's), however, YOU have more experience with the MBP (if in fact you have one already) than the guy in the store! I wouldn't necessarily count on them being to the "genius" level just yet! On the other hand, they know how to make things happen that you and I can't possibly accomplish.
I am looking forward to my MBP getting to me (soon I hope) and will hope that I experience none of the issues reported here. However, if I do, I accept that as an early adopter of new technology. If that is something you can't do, then I suggest you cancel. However, I don't think you have much to worry about. Sure, maybe "famous last words", but in my eight month experience with Apple, they are all they say they are and their reputation is golden.
Bob -
Does anyone have a phone number for Apple Tech Support?
Is there a phone number to call Apple Tech Support? I've read and read the manual....can't find it. Have looked online under "iPod + iTunes Support"....saw a section about complimentary one time tech support...but no phone number. Is there any way to call them without signing up for the $59 Support contract?
Any help would be appreciated.....I'm at a dead end.
Thanks.Found it.
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Contacting Apple Tech support about persistent fan problem
I have had a persistent fan noise problem for nearly a year now. My MacPro is 16 months old and the video card fan constantly runs at high or near high all the time. My MacPro is never silent and often very noisy. This, I understand, is very abnormal for the MacPros. I have listened to other MacPros in shops and they are nearly silent. Mine buzzes always.
I have taken my computer in three times since purchasing it. The video card has been replaced twice (ie, I'm on my third video card) and the motherboard has been replaced once as well. I've taken the machine to two different repair shops and I still have this fan noise problem. All the repair guys can say is "yeah its noisy but I don't know why"
I would like to contact Apples main tech support about this but cannot find any info on how to on the support site. Does anyone know how to contact Apple's main tech support (e.g., who do the technicians contact when they run into trouble)?
Thanks for your helpThe numbers on the page I linked to are all, to the best of my knowledge, Apple tech support, not independent support providers, with the possible exception of Hong Kong and perhaps some of the smaller areas; I'm not sure, not having called them all. What country are you in?
BTW, there is no email for Apple tech support. Apple provides tech support via telephone only.
Message was edited by: Dave Sawyer -
After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?
After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?
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