Apple tells me that i no longer have warranty yet my computer is only 2 years old. One year warranty and i have applecare (which adds 2 years). will they fix their problems of having BLACK SCREENS OF DEATH. 2010 models affected should have been recalled.

WHY?
It literally makes no sense at all. Apple itself has always had my back. UNTIL NOW. when my problems arise. i am a full time student and when working on video editing projects or ANYTHING that uses a graphics card (youtube, diablo 3, quicktime player, EVEN IPHOTO) causes my computer to BLACK SCREEN.
THIS IS AN ISSUE APPLE NEEDS TO RESOLVE, especially when they tell me i am not under warranty and have NO APPLE PRODUCTS REGISTERED? it is like they deleted it because last time i checked i had 3 ipods, an iphone4 and my macbook pro all registered. and when the store checked my account i have 0 apple products apparently.
I REGISTERED MY IPHONE IN THE STORE STANDING NEXT TO THE GUY WHEN I BOUGHT IT.
anyways. yes apple. nice going with a significant issue of screens cutting out for no F3948ing reason. 2010 models especially i have been reading about (which mine is) as well as laptops made before that.
no recall?
an update that doesn't work?
denying my applecare's existence? (even when i brought the disk and all my applecare info?)
buying a new laptop today NOT A MAC... because a WORKING computer is a necessity.
I will still try to fix this mac as i have over 2,000$ invested in it. including parallels.
IF ANYONE CAN ADRESS THIS ISSUE or figure out how it would be resolved, please let me know.
Thanks.

GregMayne wrote:
i figure it is the logic board. and no it has never been changed. yes i have the box, the code. i keep everything for situations just like these and somehow they still try to **** me over.
Do this.
Go to the Apple Support page and type in your serial number. When the screen comes up showing that Serial number having Applecare extended warranty take a screen shot of it or Print it out to a PDF file and then Print a Hard Copy of either of those things. Take that with you when you take your Mac in to be looked at.
Good Luck with the Lenovo. I hear they are the same quality as when IBM was making them. Personally I have always used Dell Business Class notebooks and have never had any problems with them. Still have one that is going on 11 years old and it still runs as good as the day I bought it, actually a little better because I've upgrade the CPU, GPU. RAM and HDD.

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Hello together, I am Horst from Germany and I have today a new computer. On the old one there are different films and music in i-tunes data base and also in my i-phone. Tey don´t synchonise the old once. What can I do?

Hallo,
ich versuche es in deutsch.
Ich habe gekaufte Daten auf meinem alten Lap Top. Nun habe ich einen neuen und die Daten lassen sich nicht komplett sychronisieren.
Hier habe ich vorallem Filme und Musikvideos, die ich zwar bei i-tunes gekauft habe, die sich aber nicht mehr auf dem neuen PC und auch auf dem i-pad installieren lassen.
Warum ist das so?
Bitte um einen kurzen Support.
Danke

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iTunes- How to share music and video
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I have an iPad that has one app that loads to only 72%. Apple tells me that the app is no longer available in canada but it has content that I paid for. How do I get the app to work again?

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If it's not available in your country and you do not have a copy of it in iTunes backed up on your computer, you don't.

HT1386 How do I sync my iphone 5s with my imac because it is only 10.6.8 and doesn't support icloud. Apple tell me that my beautiful imac is vintage and I should ditch it!!!! Where is their eco conscience. I have been using mac for years and years now

Does anyone know how to sync my iphone 5S with my imac 10.6.8 - which doesn't support icloud and can't be updated to do so.
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What is Apple playing at??????

You plug the phone into your computer and go to the Info Tab for the device in iTunes. Select what you want to sync. You should not attempt to sync with both iCloud and the local contacts on the Mac.
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Apple IMac 27 has a problem. Random black screen. Over 1 year without any fix

Apple IMac 27 has a problem.
Random black screen.
Over 1 year without any successful fix.
IMac 27 10.8.4 (12E55) - bought in 2010
3.06 GHz Intel Core 2 Duo
4GB 1067 Mhz RAM
Graphics ATI Radeon HD 4670 256 MB
The IMac computer screen goes black randomly but the machine still running beyond.
In order to go back to normal i need to awake the computer by hitting with the pointer a hot corner previously created " sleep mode" ( top left ).
..the black screen would come back after one second again..and then again and then again and then again..with different intervals..sometime 2 seconds after the other, sometime as soon as appears the user login screen.
I took the machine to an Apple Store two times over one year, they opened, cleaned it but they didn't replace anything has they could not understand what they real problem was. I was happy for that because they didn't try to make me spend money on something which was not going to solve my issue for sure.
Last time i kindly asked them to inspect everything meticulously, part by part, i left the machine with them for over 2 months. They couldn't understand why this was happening..after couple of weeks, 5 more machines came in with the same problem.
On some of them., upon request of the client they changed the graphic card but apparently this was not the fix, the problem come back again. Apparently changing the graphic card or the screen or else it didn't solve any problem to anyone. I'm almost thinking to "trough it out of the window"..we all spend money for this machines and i think we need to know if Apple is looking in to this or not.
Lately i tried to do an SMS RESET and PRAM RESET, it feels it got better a little but problem still coming back.
Also, all usb devices are disconnected and the problem still there
Below you will see a copy of the console report. I honestly don't understand much of it as i'm not a computer guy.
27/07/2013 11:03:39.837 WindowServer[119]: Created shield window 0xb3 for display 0x04272d40
27/07/2013 11:03:39.837 WindowServer[119]: device_generate_desktop_screenshot: authw 0x7fad92c79dc0(2000), shield 0x7fad92c34370(2001)
27/07/2013 11:03:39.906 WindowServer[119]: device_generate_lock_screen_screenshot: authw 0x7fad92c79dc0(2000), shield 0x7fad92c34370(2001)
27/07/2013 11:03:41.701 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92c79dc0(2000), shield 0x7fad92c34370(2001), lock state 3
27/07/2013 11:03:41.702 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
27/07/2013 11:03:41.704 WindowServer[119]: Created shield window 0xb4 for display 0x003f003d
27/07/2013 11:03:41.704 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92c79dc0(2002), shield 0x7fad92c34370(2001), lock state 3
27/07/2013 11:03:41.704 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
27/07/2013 11:03:45.186 com.apple.launchd.peruser.502[163]: (com.akamai.client.plist[740]) Bug: 12E55: launchd + 95444 [7DCC9489-2DF5-3807-83FA-EF5666EE8078]: 0xd
27/07/2013 11:03:45.208 com.apple.launchd.peruser.502[163]: (com.akamai.client.plist) Throttling respawn: Will start in 10 seconds
27/07/2013 11:03:52.117 WindowServer[119]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
27/07/2013 11:03:52.118 loginwindow[43]: find_shared_window: WID -1
27/07/2013 11:03:52.118 loginwindow[43]: CGSGetWindowTags: Invalid window 0xffffffff
27/07/2013 11:03:52.118 loginwindow[43]: find_shared_window: WID -1
27/07/2013 11:03:52.118 loginwindow[43]: CGSSetWindowTags: Invalid window 0xffffffff
27/07/2013 11:03:53.763 WindowServer[119]: Created shield window 0xba for display 0x04272d40
27/07/2013 11:03:53.763 WindowServer[119]: device_generate_desktop_screenshot: authw 0x7fad92c87490(2000), shield 0x7fad92e6eef0(2001)
27/07/2013 11:03:53.838 WindowServer[119]: device_generate_lock_screen_screenshot: authw 0x7fad92c87490(2000), shield 0x7fad92e6eef0(2001)
27/07/2013 11:03:53.880 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92c87490(2000), shield 0x7fad92e6eef0(2001), lock state 3
27/07/2013 11:03:53.880 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
27/07/2013 11:03:53.883 WindowServer[119]: Created shield window 0xbb for display 0x003f003d
27/07/2013 11:03:53.883 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92c87490(2002), shield 0x7fad92e6eef0(2001), lock state 3
27/07/2013 11:03:53.883 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
27/07/2013 11:03:55.209 com.apple.launchd.peruser.502[163]: (com.akamai.client.plist[742]) Bug: 12E55: launchd + 95444 [7DCC9489-2DF5-3807-83FA-EF5666EE8078]: 0xd
27/07/2013 11:03:55.252 com.apple.launchd.peruser.502[163]: (com.akamai.client.plist) Throttling respawn: Will start in 10 seconds
27/07/2013 11:04:04.482 WindowServer[119]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
27/07/2013 11:04:04.482 loginwindow[43]: find_shared_window: WID -1
27/07/2013 11:04:04.483 loginwindow[43]: CGSGetWindowTags: Invalid window 0xffffffff
27/07/2013 11:04:04.483 loginwindow[43]: find_shared_window: WID -1
27/07/2013 11:04:04.483 loginwindow[43]: CGSSetWindowTags: Invalid window 0xffffffff
27/07/2013 11:04:04.704 WindowServer[119]: Created shield window 0xbf for display 0x04272d40
27/07/2013 11:04:04.726 WindowServer[119]: device_generate_desktop_screenshot: authw 0x7fad92ebdb20(2000), shield 0x7fad92e6eef0(2001)
27/07/2013 11:04:04.795 WindowServer[119]: device_generate_lock_screen_screenshot: authw 0x7fad92ebdb20(2000), shield 0x7fad92e6eef0(2001)
27/07/2013 11:04:05.245 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92ebdb20(2000), shield 0x7fad92e6eef0(2001), lock state 3
27/07/2013 11:04:05.246 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
27/07/2013 11:04:05.253 com.apple.launchd.peruser.502[163]: (com.akamai.client.plist[744]) Bug: 12E55: launchd + 95444 [7DCC9489-2DF5-3807-83FA-EF5666EE8078]: 0xd
27/07/2013 11:04:05.249 WindowServer[119]: Created shield window 0xc0 for display 0x003f003d
27/07/2013 11:04:05.249 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fad92ebdb20(2002), shield 0x7fad92e6eef0(2001), lock state 3
27/07/2013 11:04:05.249 WindowServer[119]: handle_will_sleep_auth_and_shield_windows: err 0x0
I'm now thinking to try to take the machine to its original firmware and see if it still does it, does anyone have any sugestion?
I use a lot photoshop and other image software, this computer is essential for my work. For more then one year this issue caused me problems.
Luckly i have a Macbook Pro too and i managed to do some of my work there. At last I was thinking to buy an external screen and attach it to the Macbook pro in order to work on my big images. But who wants to spend money again!!!???? This is not a fixture, this is silly. I wish to have my IMAc working again.
The warranty it's obviously over and this problem happened right after the warranty was over...
I write this post because i'm so tired of this issue and online nothing can be found apart from posts from so many people that have the same problem and no fixture has been found.
The only fixture seams to be to buy a new computer... Ole'!!!..new money flowing in in the cashier!! forget it!!! i would rather change company if apple doesn't respond to this.
For over 10 years i have been a Apple owner..
When this problem appears it's like someone it's playing a joke at you...
Comments welcome..
Thanks

Hi, I've seem to have found out the source of the problem.
The issue is related to heat, and an iMac 27" gets hot pretty fast.
If I boot the iMac straight after first start into Windows 7 I seem to get a lit built-in display at all times. I can also boot OS X first and then into Windows 7 and the built-in screen get lit every time as long as the iMac isn't hot.
Strange thing is that the monitor connected to the display port gets lit every time. So I can only assume that the heat only interfere with output to the built-in LED screen.
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Anyone else getting the BLACK screen of death after Kitkat 4.4 update?

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ltg123 - did you resolve the problem yet? If so, let me know how.
My (hopefully temporary) solution was to turn off my "Lock Screen" ... to do this, go to Settings, My Device, Lock Screen ... and select None.
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This is the 4th time the screen has gone black. Each time I have been able to use my iPad is from doing a "restore" in iTunes. The restore did NOT work the first time, the second time or third time. I can't be sure how many times I used the restore function. I can only say that each time after several "restore" attempts, I've "given up" on my iPad and let it sit for an unspecified period of time. When I decided to address the iPad again, I clicked the bottom button and the Apple logo appeared. My iPad loaded up and then I connected to iTunes to load all my apps, music, etc. This last time, my iPad was up and running for only two days before the screen went black again. I was playing a game (app) when this occurred.
I am POSITIVE there are thousands of users out there experiencing the same problem but I have yet to read as to why this is happening. I believe users are tired of hearing "hold both buttons to reset" and "take it to the Apple store". Many iPads users are past their warranty, would like a possible or valid reason as to why their iPad is malfunctioning and a reliable software update solution or "do it yourself" remedy.
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What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
You can get the iPad repaired at 3rd party repair sources for less.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
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Hi there,
I am thinking of buying a new MacBook Pro June 2009 with dual graphics.
1.
As I read about the issues the MacBook Pro has in regards to graphics related to NVIDIA 9600 GT,
black screen of death, I would like to know if anything has changed regarding the NVIDIA 9600 GT
as it is still the same graphic card Apple is using for the latest MacBook Pro series.
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2.
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3.
Lastly I am aware that their are tools to manage fan speed behavior - as a workaround to cool down temperatures. Using this software would it void the warranty that is provided by Apple?
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Hi pictureswithPS, welcome to Apple Discussions!
1. I have an original late-2008 unibody MBP that was purchased a week after the introduction. I have never had a single "black screen of death" ever, and I do some gaming under OS X on my machine. The heat issues are, in my humble opinion, greatly exaggerated. Does the machine get warm? Yes. However, any computer with this much power in this thin of an enclosure is going to get warm. Mine has never crashed, frozen, black screened, etc. once.
2. I don't think PS is particularly intensive on the graphics card. It may use the graphics card, yes, but I don't think it will be quite as intensive as a 3D modeling application or 3D games. I would doubt you would ever run into problems anyway.
3. Lastly I am aware that their are tools to manage fan speed behavior - as a workaround to cool down temperatures. Using this software would it void the warranty that is provided by Apple?
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--Travis

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Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

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Hi,
I am having the same problem / event warning, only one second after the warning occurs, I face a black screen of death leaving me with no other option than to switch off and reboot. After reboot I can work for some time but as far as I can see there is a
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HD (SSD'S) seem to have unique identifiers so I don't understand it at all. It does not matter whether I am browsing the internet, rendering images or simply leaving my laptop untouched (M6500 DELL).
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Mike

Hi MAVH2014,
Which version are you running? Do you installed all updates for current Technical Preview?
Can you find any related events in Event Viewer?
For your disk identifier issue, if you have checked them already, I suggest you use following command to change the value:
Uniqueid
http://technet.microsoft.com/en-us/library/cc730793.aspx
Alex Zhao
TechNet Community Support

White screen of death going temporarily black screen of death.

I have a iphone4s that went white-screen-of-death on me just last week. recently its now giving me a multi-coloured screen show, and a finale of black-screen-of-death. Not sure what to do, and whether its worth going to the apple store when I can't afford repairs, and its a year out of warranty. I can still answer calls, or access apps, etc, but can't see what I'm actually doing.

I have a iphone4s that went white-screen-of-death on me just last week. recently its now giving me a multi-coloured screen show, and a finale of black-screen-of-death. Not sure what to do, and whether its worth going to the apple store when I can't afford repairs, and its a year out of warranty. I can still answer calls, or access apps, etc, but can't see what I'm actually doing.

W700 - Random, frequent. Black Screen of Death

Hello,
I have a W700 that I acquired in june 2010 and that I enjoyed very much until the beginning of this summer.
Gradually I started to get black screens of death, no cursor, no response, no solution but to hard reset the computer.
At first it was only when I used one kind of browser, then all kind of browsers, then any progran then just at any time. At its worst it became a real russian roulette, any minutes I could get a crash no matter what I was doing but any activities increased crash chances.
I tested all my hardware, more specifically cpu, motherboard, ram, hard drive and graphic cards with various programs but they all returned a green light, a-ok. "no problem here".
I did maintenance on my registry, hard drive, culled unneeded start-up programs, upgraded drivers. Finally the crashes were so frequent I installed ubuntu.
Ubuntu did not cause any single crash in a couple months, reinforcing me in the idea that the problem was software in nature.
Yesterday I received a windows 7 ultimate and I reinstalled windows ... and after a few hours, after doing the updates and reinstalling programs, it started crashing again.
(By the way, my DVD player isn't reading dvds anymore I found out yesterday, that is also quite annoying)
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I tried to do the FurMark stress test and, indeed, it crashed after a while.
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I don't know ... I would be very happy if the cause of the problem was something I could fix since I really don't have the cash to buy a brand new computer right now.
Anyway, thanks for the help : )

Apple tells me that i no longer have warranty yet my computer is only 2 years old. One year warranty and i have applecare (which adds 2 years). will they fix their problems of having BLACK SCREENS OF DEATH. 2010 models affected should have been recalled.

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