Apple tv 1 won't restore to factory settings

My apple tv 1st generation stopped working. It is caught in a loop. Basically it won't get past the restart screen. Diagnostics say it is working fine. Won't restore to factory settings. I really like the device and am not interested in moving to atv2. Help!

I assume you've unplugged from the mains, waited a few mins and restarted and also that you've done the Factory Restore from the same menu as Restart and Diagnostics.
Unfortunately if you've done those steps you are likely to be stuck.
There is no other official way to restore the shipping AppleTV backup image.
Apple are unlikely to be able to offer assistance if out of warranty though you could try, and even then I have no idea if they'd offer a repair/replacement as the unit is no longer sold.
There might be unofficial ways you could try and kick the thing into action if you Google for AppleTV jacks etc, but you might make trhings worse than they are (difficult to make igt more non-functional than it is).
Your best bet if Apple are unable to help would be to try and source a second hand unit (or maybe old stock). If a second hand unit had a working hard drive of similar capacity you might be able to clone that onto your existing one but that would generally entail opening the units up. No guarantee that thsi would help if some other component was stopping AppleTV from working.
Final though, if anything has changed eg HDMI cable/TV etc then try another or try component out in case HDMI negotiation is somehow tripping it up.
Good luck.
AC

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HT1551 How do I fix a 2nd generation Apple TV that does not restore to factory settings after a failed installation of software update 6.0?

Yesterday, I got asked by my 2nd generation Apple TV if I wanted to update download and install the new software update. I clicked "Yes" and the download and installation process began. Nothing out of the ordinary happened and when the installation completed the Apple TV automatically rebooted itself, which is what has happened with previous software updates.
Alas, after reboot, the only thing that appeared on screen was an old iTunes logo (the one with the CD in the background) and what looked like a USB cable. I went online and found out that other people had been experiencing similar problems with the newly released Apple TV 6.0 update and that they had also ended up with the same image on their screen.
As it turns out, this image apparently means that you need to restore your Apple TV to factory settings by hooking it up to your computer using a micro-USB cable and then using iTunes to restore it in a way analogous to restoring an iPhone via iTunes.
I followed all of the instructions to the letter such as disconnecting my Apple TV from all cables including the power cord and then hooking it up to my computer with the micro-USB cable. I opened iTunes and absolutely nothing happened. The Apple TV does not appear as a device so I am not able to restore it.
I have attempted rebooting my computer and leaving my Apple TV disconnected for a while before hooking it up to my computer since it apparently has an internal baterry that keeps a charge for about 30 seconds after being disconnected. Nothing has worked.
Any ideas on how to fix this?
System configuration:
Apple TV 2nd generation running update 5.3
iTunes version 11.1 (126)
Mac OS X 10.8.5 on an Intel Core 2 Duo

Did you follow the instructions here:
http://support.apple.com/kb/HT4367
Pay attention to differences in power connection depending on whether or not you have AppleTV2 or AppleTV 3.
Also some microUSB leads don't seem to work - try another if you can. Disconnect superfluous USB device/hubs too if possible.
AC

Had a problem with my iPad 2 and took it into apple store to get it restored to factory settings. I now need to restore from iTunes but can't see my iPad when connected via USB, any ideas please?

Help !! I had a problem with my iPad 2 this morning which resulted in me taking into the apple store and them restoring it to factory settings. They advised me to restore all my apps etc from iTunes which I am trying to do, however once connected via the USB I cannot see it as a device on iTunes, and I keep getting the message on my laptop "the iPad cannot be used because it requires iTunes version 11.1 or later, go to iTunes.com/uk and download the latest version"
I cannot see what the version of iTunes is on my iPad and have gone into safari to try and download but not able to as it tells me iTunes is already loaded. I have the latest version on my laptop so I am stuck as to what to do next. Any suggestions please??

Hi there Paula120,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W.

My ipod won't restore to factory settings

I have followed the usual steps to restore my ipod, because I have forgotten the password, but half way through the process, a failure message comes up, which states the device cannot be restored because it is password protected! What can I do? I'd be grateful for decent advice. Thanks : )

Try placing the iPod in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Ipod touch is not recognised by the computer or in i tunes and is unrepsonsive. All we get is the apple logo. How can it be restored to factory settings?

My ipod touch is not recognised by the computer or by itunes. All we get on the ipod is the apple logo and it won't do anything else. How do we restore the factory settings?

Have you tried everything here?
iOS: Not responding or does not turn on
B-rock

I've added to ios6 to my new ipod touch with no problems. I'm trying to now restore the factory settings but the screen is frozen with an itunes sign and lead pointing towards it. The ipod won't even switch off. Can anyone help as it's driving me crazy

I've added ios6 to my new ipod but tried then to restore the factory settings. It won't extract any settings and the itunes then tells me that the server cannot be reached or is unavailable. I've been trying all day. Now the ipod has a itunes sign and a computer lead pointing towards it on the screen and this is frozen. It won't switch off or do anything else. Any ideas as this is now driving me crazy.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipad won't start up. I downloaded iTunes on my pc while my iPad was charging - could this have caused the problem? I don't want to restore to factory settings and lose data. Any ideas or solutions? Thanks, Linda

My ipad won't start up. I downloaded iTunes on my pc while my iPad was charging - could this have caused the problem? I don't want to restore to factory settings and lose data. I also recently successfully paired my ipad with a bluetooth keypad. Any ideas or solutions? Thanks, L

FYI, your iPad will charge much faster if you plug it directly into an electrical outlet.
When doing the reset, as Jackkcc suggests, make sure you let go of both buttons fairly promptly after the apple image appears, then wait another 10 seconds or so for the iPad to start up. Note that a reset does not alter any data or settings.

All the apps that I have downloaded are "waiting" and whenever I try to sync apps on my computer with my phone, the apps section is greyed out and won't allow me to do anything. I have tried restoring to factory settings but it didn't work.

How can I access my apps? They are all greyed out in itunes. I have tried restoring my iphone to factory settings but that didn't work. I have a feeling it may have something to with the restrictions settings on my phone restrictions are on) but it won't allow me to change the restrictions without putting in a passcode. I don't remember ever having a passcode and after several attempts have not been able to get the right code.
Also. on my phone, in settings, personal hotspot, iCloud and Twitter are greyed out. And, the App Store icon is missing from my screen as well.
Can anybody help me with this?
Thanks

yep, unfortunately can't reset without the passcode either.
With regards to doing a restore, do you mean:
open itunes on my computer
click on my device on the left
go to the device summary
click restore
it then asks if i want to back up before i restore (to which i say no)
then it asks me if i'm sure I want to restore to factory settings and that all of me media and data will be erased and replaced with the newest version ( to which I say yes)
then it takes about 90 mins to do this but when I look at my phone, everything is exactly the same.
Am I missing something? Obviously I'm technologically challenged, but I HAVE to get to the bottom of this!

I have an imac and macbook pro. my creative suite 5.5 design premium is on them both. I'm about to take them in to the apple store because they are running bad and have them completely restored to factory settings. when I get them back will i be able to r

I have an imac and a macbook pro. my creative suite 5.5 design premium is on them both. I'm about to take them in to the apple store because they are running bad and have them completely restored to factory settings. when I get them back will i be able to re-install my adobe creative suite to both of my computers using my same product code from when i first bought it?

Yes. Just make sure to deactivate the license on both systems using Apple menu --> Deactivate while one of the suite programs is running.
Mylenium

I need to erase the contents of my phone and restore to factory settings. Does anybody know how to save your texts so you don't lose them? Can I back those up to iCloud? My phone was very likely hacked (Apple's advice was to call the police!)

"I need to erase the contents of my phone and restore to factory settings. Does anybody know how to save your texts so you don't lose them? Can I back those up to iCloud? My phone was very likely hacked (Apple's advice was to call the police!)"
That was all I could put in the initial "box." Then it brought me to this page with instructions on how to write a good sentence.
Proceeding ...
After going back and forth between Apple, AT&T and the police (all telling me to go to the other two) I took AT&Ts suggestion and got a new number. One tech warned against doing a backup, especially on my Mac, saying if my phone had been hacked then whatever bug was there would then invade my computer. But nobody knows how to determine if the phone has been hacked or a virus was planted there. Unfortunately I know who would have reason to do such a thing and all I can say is that he is at the top technologically and could easily do it. Almost impossible to prove, however.
So I need to preserve my text messages and my emails as well. I backed up my photos to that Microsoft product (One-Drive) and it froze (Surprise, Surprise) with four short videos to go, and no way of stopping that (when I tried it crashed repeatedly) so I'm in crisis mode here.
Help ...
Running 8.0 on 5S
Thanks!

Betty I don't know if you fixed your hacking problem but I feel your pain. I've seen some strange things going on between my iMac and my iPhone and Apple has told me the same thing, call the police which I have done. The hackers have stole 500.00 out of my checking account have access to every internet account I use and no matter how often I change the password their right back on the account. I closed my FB account 3 times only to have someone reopen it. Right now I've got a link in my reading list (Safari) that if I click on it, it allows me to log onto my FB account anonymously.
I've seen a green folder come out of no where while I was trying to delete my passwords out of keychain when that green folder was put into the key chain I was immediately locked out. I than went into system preferences to try to make changes to my security settings, when I clicked on the icon it wouldn't open. I've seen log files of automator receiving commands and sending out my personal information thats on my computer.
I have a legitamate program called iExplorer that allows you to look at the contents of your iPhone back ups and saw a transaction someone made at the Apple store for some full length movies, some albums, ibooks and other apps but when I called the iTunes store and they said none of those items were showing up on my account. If their not on my account how can they be on my iPhone 6? One day someone was using my gmail account and unknowingly used google maps to search for an Italian restaurant, than a Mexican restaurant than a coffee shop and their search showed up on my iPhone but I didn't have my gmail account installed on my iPhone 6. Using my computer I logged onto my gmail account and looked at the maps history and sure enough there were the searches when I'd hover my curser over the link it gave me the longitude and latitude of the where the hacker was when he was using google maps. I know whoever reads this thinks Im crazy but I've documented everything and can prove the things that I have mentioned in this post actually happened.
One day I had my laptop (pc) and my iMac next to each other as I was using both. when I clicked on airport it showed that my laptop and my iMac had made a connection and were actually communicating with each other. I know I didn't do it I don't know how. The iMac was logged into my iCloud account while my laptop wasn't. I have formatted my iPhone at least a dozen times, Apple and an Apple retailer have formatted my hard drive not to mention the numerous times I have formatted it but the hackers keep getting on my devices. Im formatting my lap top at this very second because during the course of the night I left the ethernet cable plugged into it and they locked me out of my c: drive, and configured the system so I can't download any updates from Microsoft, overtime I type in www.microsoft.com it changes to ww38.microsoft.com which takes me to a blank page. I right clicked on the page I was redirected to and read the java script and couldn't believe that someone had actually configured Internet Explorer to redirect me to a blank page when I tried to go to Microsoft. Apples answer to all this is there was nothing wrong with my iPhone or my iMac and if I thought there was a problem to call the police which I have done.
Theres no doubt the hackers are reading this while I type it or will read it and I simply don't care anymore. I no longer email anyone, don't use my iCloud account and have taken precautions to protect my credit but if I ever find out who has invaded my privacy to this extreme the police are going to want to talk to me because Im going to hurt them like they've never been hurt before

TS3899 My email on my iPhone won't allow me to trash old messages -- I get "unable to move message" "message could not be moved to the mailbox Trash" I have restored to factory settings, asked AT&T about it (no help).

my iphone won't allow me to trash old email messages -- I get the little window that says "Unable to Move Message -- The message could not be moved to the mailbox Trash." AT&T can't help me -- no one else has this problem, even though we're all on the same server from my company. I have restored to factory settings, but it didn't help. My email account settings are correct, the same as on my computers, and I can trash old messages on them.
What do I do now?

I have had a similar problem recently and followed advice here. Specifically, I used the brute force approach. As suggested by this site, I strongly urge you to backup your mailbox before trying this fix - just to be on the safe side.
Message was edited by: Rich JG

ITunes won't recognize my iPhone 4, wants me to restore to factory settings?

I'm running iTunes 10.4 with an iPhone 4 OS 4.2.1. I tried to sync my iPhone but got this message:
"iTunes cannot read the contents of the iPhone. Go to the Summary tab and click Restore to restore to factory settings."
This is not a jailbroken phone, or anything like that, so I have no idea what's happened or how I can fix it. Or even how I can back up my phone at all.
I've also tried on three different computers, with the newest and an older version of iTunes (10.3), but I keep getting this same message.
What can I do?

Nope. You obviously didn't read (or didn't remember) the User Guide. I will include a link for you. If you use the iPhone as Apple recommends (so that you do NOT experience data loss), frequent backups are advised, as are synching contacts/calendars with an appropriate cloud service or computer-based contact manager like Outlook.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

Is it normal for apple tv to take up to 90 minutes to restore to factory settings?

Is it normal for apple tv to take up to 90 minutes to restore to factory settings?

Welcome to the Apple Community.
No, that's not normal, should be no more than a couple of minutes. Updating afterwards may take a little longer since it depends on your network speeds.

I have an Apple TV new type and am having trouble restoring to factory settings I have it connected to my imac but cant see it in iTunes?

I can not see my Apple TV series 2 in eyetunes I have it connected throught the micro USB cable and would like to restore to factory settings?

Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy

Your Apple TV could not be restored to factory conditions. Try again or...

My Apple TV is actin' the fool:
Your Apple TV could not be restored to factory conditions. Try again or go to www.apple.com/support for help.
I found one archived topic about this that was unsolved.
Anyone?

I kind of figured it might be that the hard drive partition with the restore image is inaccessible. It is pretty silly that running the built-in diagnostics show the thing is working fine and has no problem.
null

Apple tv 1 won't restore to factory settings

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