Apple TV 1st gen and Movies in Italy

Hello, I have a little problem with my Apple TV in Italy.
Apple have activated the possibility to buy and rent videos from the iTunes Store, but on my Apple TV I can only see the top Movies...
From the Movies menu all the other panels are missing (like All HD, Search etc.). I can only see top movies (in the top bar), Movies on my mac and trailers. Someone knows why? I have the latest Apple TV firmware (3.0.2).
Thanks a lot

Guys,
I'm having the same issue, and I am having a long email chat with an iTunes Store assistant, which isn't giving me solutions.
First of all, he said that there were no Movies on IT iTunes, which is obviously not true.
Then suggested to reset Apple TV, which I already did twice (and explained in first email), with no results.
Before contacting them, I double checked with AppleCare support and they stated that the issue is related to the account (we checked with an US account, and the menu is complete with "Search", "Genres" etc.), not just the "Top Movies" we see on the upper side of the screen.
iTunes Store support states that the issue can't be on the account, which is not true.
I suppose it's an issue for all italian accounts, not just mine. They should fix that, so I asked to escalate my ticket to higher level because this is not a single-user issue, but a general one.
I think everyone should do the same, or they won't hear that there's a general issue.

Similar Messages

Issues with apple TV 1st Gen and iTunes (current)

I'm having trouble getting my 1st generation AppleTV configured the way I want it... Here is my setup: I have iTunes Home Sharing turned on, and access a common iTunes library located on a networked drive. I use it's content from my macbook (not always turned on) and my mac mini (always on and available).
What I'd like to do is stream content from iTunes on my mac mini as I don't want to replicate data (iTunes music) on the appleTV. On the other hand, I'd like to sync _some_ photos from my iPhoto library (resident on my macbook) to the appleTV for screensaver/slideshow use.
Can this be done? Would I need to move my iPhoto library to the networked drive as well, then share that library with iPhoto on the two macs? Can this even be done?
Any suggestions would be highly appreciated....

I'm having the exact same issue. Nothing in the "Music" menu except "My Music". I Noticed it this afternoon when I woke my Apple TV from standby. The disappearance, in my case, was not related to a reset. My Apple TV has not been reset since the power went out here several weeks ago. Though I obviously don't know for sure, I'm guessing that it's some kind of store problem and we most likely won't be able to correct it from our end.

Problem with Apple tv 1st gen. and Itunes display

I am having an issue with my apple tv first generation. I had to reset it, sometimes I have to (to discuss another time) and when it came back up the movies, internet, settings options were fine, except for the music. All it displays in that option is My Music, there are no other options for favorites, search, etc. I tried resetting it again, logging off and back in to itunes, logging on to my network again, but nothing has changed. Does anybody know what my problem is and how I can fix it> Thanks.

I'm having the exact same issue. Nothing in the "Music" menu except "My Music". I Noticed it this afternoon when I woke my Apple TV from standby. The disappearance, in my case, was not related to a reset. My Apple TV has not been reset since the power went out here several weeks ago. Though I obviously don't know for sure, I'm guessing that it's some kind of store problem and we most likely won't be able to correct it from our end.

Apple TV 1st Gen and no synch options in iTunes 10.0.01

I just fired up my old Apple TV to do a synch with iTunes 10. Something weird has happened. My synched content has gone from my Apple TV. So I thought ok just synch it all again. Its happened before. I went to iTunes, found the ATV and paired them again. Looked ok but then when I click on the ATV tab I only get two tabs, Settings and Photos. Settings has no options and Photos sees my photos but appears not to synch. Where have all the tabs for Movies, Podcast, Music etc gone??? On the ATV I see I can stream all the content but nobody told me synch was being wiped out. Can anyone tell me what is going on?? Big thanks PW, Scotland and Croatia.

I assumed that by using time machine to import everything onto the new iMac that the new machine was effectively the "old machine". Maybe not. It was set to sync to the old mac, so will try setting up the Apple TV again on it's computers tab.
Still worried that I can't find the "find Apple TV's" option in iTunes prefs though.

Help with movies bought on Apple TV 1st Gen.

I have bought several movies on my Apple TV 1st gen and I am not able to see them in my Mac's library so I cannot share the movies with my iPad

Your iTunes library needs to be paired as a primary (syncing) library before you can transfer content.
There have been a few instances where people even with a primary library have been unable to transfer content to iunes, in this event, report a problem with the purchased content in your iTunes purchase history and try purchasing from iTunes in the future.

Apple TV 1st Gen not in iTunes devices or preferences

Not sure how many other people have had this problem, but if you find that your 1st gen Apple TV disappears from iTunes devices and preferences this is what I had to do to get it all back:
In brief I believe this is linked to the email @mac and @me alias's and my inability to keep everything in sync. If this is obvious to you my apologies, but looking at the threads out there I think more than one person has this problem.
I had a 1st & 2nd gen Apple TV, an iMac with Lion, an iPhone 3GS and iPad 1st generation not talking to each other - they had all communicated perfectly well over the last few weeks and months (post and pre Lion upgrade).
A few days ago (after the latest iTunes update 10.4.1 (10)) my 1st Gen Apple TV disappeared from the devices section of iTunes and so after much reading of communities to find an answer (no joy) I decided to remove it from the iTunes Apple TV sync menu in iTunes preferences. I then couldn't get it back and it disappeared from the iTunes menu. Heres how I fixed it:
When Apple changed the mobile me accounts from @mac.com to @me.com I started using both, e.g. [email protected] & [email protected].
My iTunes account on my iMac was set up to my @mac alias but I turned on home sharing with my @me email address.
All my devices listed above were set up for home sharing (except ATV 1st gen) with my @me alias and worked fine until recently
In the last week I have regularly had issues with my 2st generation Apple TV password / email alias not being recognised by the iTunes store.
In addition my iPad, iPhone and iPod touch have also had issues with the remote app with both Apple TV's where they have 'disappeared' from within the remote app.
Today I lost everything on every device.
Here's how I fixed it:
Factory restore Apple TV 1st gen and set up with @mac.com email address details (not my @me email alias)
As above for Apple TV 2nd gen
Turn off computer, iPad, iPhone, BT Home Hub, Netgear Wireless router, unplug Apple TV 1st generation & Apple TV 2nd generation (mains and HDMI).
Go to shop to buy gin and tonic ingredients
Turn on BT home Hub and when completely booted -
Turn on Netgear router and when completely booted (make G&T during this time) -
Turn on computer and launch iTunes
Plug in Apple TV 1st Generation and select general > computers and the 1st option with the infinity logo
Apple TV 1st gen appears in iTunes (phew, drink G&T))
Register Apple TV in iTunes, rename it (to whatever) and thank goodness everything back to normal albeit with long re-syncing (but that's why I bought a seperate wireless router from Netgear in the first place, so not so bad).
modifyed my home sharing account details in iTunes from my @me email to my @mac email alias
Turned on iPad and changed home sharing account from @me to @mac
Apple TV 1st Gen 'appears' when I select add shared library along with iTunes from my iMac on the iPad
turn on iPhone 3Gs and repeat the above (as per iPad) - again everything suddenly worked again
Plug in Apple TV 2nd Gen and changed home sharing, itunes account to my @mac account from my @me account (NB: I was able to see my iMac in the computers menu on the ATV 2nd gen using my @me email alias before changing it)
2nd Gen ATV appears for the first time in a few days back in the remote app.
All back to normal.
Now this may be blindingly obvious to you, but just in case it isn't, I thought I'd write it all down in the hope it helps someone. It may not be the email alias, it may just be resetting everything, but I did try that first before fixing it using the steps above.
Best wishes.

I assumed that by using time machine to import everything onto the new iMac that the new machine was effectively the "old machine". Maybe not. It was set to sync to the old mac, so will try setting up the Apple TV again on it's computers tab.
Still worried that I can't find the "find Apple TV's" option in iTunes prefs though.

Movies in my iMac's iTunes do not show up Apple TV(1st Gen)

So frustrated. Movies in my iMac's iTunes do not show up on my Apple TV(1st Gen) in the Shared Movie area. I've done the Media Type fix to "movie." I've re-started and re-booted and changed the Apple TV from ethernet to wireless and re-connected iTunes. Renamed the library. Everything's up to date. Grrr.

I have now restored Factory Settings on the Apple TV. Looked promising until iTunes hangs everytime I tried to enter the podcast page of the sync options. And I get errors that my newest movies, created in Final Cut Pro X with the Share with 720p Apple Devices export settings are not compatible with Apple TV.
Unbelievable.

Movie content will not sync with Apple TV (1st Gen)

I have some iTunes purchased movies which refuse to be sync'd with my Apple TV (1st Gen). Storage for the ATV is external using FireCore (latest release), and I have added content since this issue began, but the same movies still will not sync.
I have tried syncing as 'Playlists' - my preferred, also ticking the 'boxes' for these items within the 'Movie List' on iTunes, finally selecting 'All Movies' - none work.
My iTunes Library lists 98 items. Apple TV lists 90 items. Both include iTunes Extras
This question/problem is also listed (incorrectly) under Apple TV and Photo's

I am also experiencing major sync issues with my recently purchased Apple TV which will NOT transfer any content (purchased or otherwise) over from my iMac (27" 2.66 GHz Intel i5 Core). I am running iTunes 9.03, and Apple TV OS 3.02.
All content plays on my Apple TV fine and I've had no trouble transferring purchased TV shows back to the iMac.
I was on the phone with Apple support for well over an hour about this yesterday: failed solutions included factory restores and direct iMac-ATV Ethernet connection. They decided that the Apple TV might be defective, so it was returned and exchanged. New Apple TV=same problem.
Incidentally, the first Apple TV was initially synced with a Windows XP machine running iTunes 9.01. No problems with syncing content from the PC.
I spoke with Apple support again this morning: we tried 2 factory restores, but could not get any content to sync from the iMac to ATV.
I also tried to sync from an older iMac G3 (OS X 10.4 and iTunes 9.03) with the same unsuccessful result.
Still waiting for Apple support to call back with more ideas. In the meantime, I've synced the ATV back to iTunes 9.01 running on Windows XP without any problems.
Very frustrating: there must be a major ATV sync issue that affects Macs running iTunes 9.03. I hope that Apple will address the problem and offer a fix.

How to recreate list of media or Library in iTunes and link to Apple TV (1st gen)

Here's the scenario:
I have the iTunes folder pointing to an external device (Time Capsule). I have most, but not all of my media content on the Time Capsule, as my MacBook Pro only has a 122GB drive. (Yes, I have been warned that changing the iTunes folder has consequences, but I'm sure iTunes is still happy I'm buying content.)
I also have different content purchased on the Apple TV which is not on the Time Capsule, or on my MacBook Pro.
Upgraded iTunes to 10.4.1 & result - list of media AKA 'Library' (TV shows & Movies) was reduced to nil.
(Thank you Apple - not what I expect, although iTunes is the most obscure piece of software I have ever used.)
I re-added all the Movie and TV content stored on the Time Capsule to the 'Library' in iTunes, called "MyLibrary". I am unable to add the content on the Apple TV to that same library.
When on the Apple TV I can view all content stored on the Apple TV. It currently is linked to an old library and it is greyed out on the Apple TV. I am afraid to disconnect it in case the information in that library indicates that the content has been synced, in which case that content will be 'removed' from the Apple TV.
The 'Computer' link on the Apple TV points to a shared Library --- "MyLibrary".
If I add the shared library "My Library", I can view the content stored on the Time Capsule by accessing "Shared Movies"/"Shared TV Shows". That's good, however ...
I want to integrate the two libraries together and to copy the purchased content on the Apple TV (1st gen) to the Time Capsule.
(Just had a thought ... if I could arrange to download those purchases again, the problem would be solved.)
The reason I want to do that is I can not 'see' the content on the Apple TV through iTunes, nor do I have a duplicate copy of all that content on the Apple TV should the Apple TV storage fail. Also, I cannot connect to the Apple TV through iTunes except through the Shared Library "My Library", which now only contains content on the Time Capsule.
I know this is complex, but for those of you who understand the innerds, do you have any suggestions?
Thx
Moira

I'd strongly suggested posting this in the ATV forum if you haven't already.

Can't move rented movie from itunes to Apple TV (1st gen)

I have rented a movie through iTunes but cannot transfer this to my Apple TV (1st gen). I have tried dragging and dropping the movie into the Apple TV device section on iTunes but it won't allow me to do this. I have tried syncing and this has made no difference. No rental section appears on the Apple TV either. Can anyone suggest what else I should try? I have an Australian iTunes account.

Steve: I know this does not solve your current problem, as it is a strange one, but wht not report the problem download to the itunes store, get a credit then rent it again on your ATV. It might be a slower dl but at least you do not have to wait for a sync as the movie will be erased after you watch it anyway.
Good luck

HT1551 why does my Apple TV say that some movies purchased through iTunes are not authorized to play on the Apple TV (1st gen)

Why will my Apple TV (1st gen) not allow me to play some movies even though they were purchased in the iTunes store? I have sync'd the movies to my Apple TV and there is plenty of room on the drive. I get the error message that says this movie is not authoriezed for play on the Apple TV. Thanks. Ron

Have you purchased anything on the Apple TV recently, next time you make a purchase, try making it on the Apple TV.

HT1860 my apple tv (1st gen) has worked fine for a year/ All of a sudden it has stopped displaying any movies or tv. It only displays my movies or my tv that has been previously down loaded. however it appears connected wirelessly with good strenght. Any

my apple tv (1st gen) has worked fine for a year/ All of a sudden it has stopped displaying any movies or tv. It only displays my movies or my tv that has been previously down loaded. however it appears connected wirelessly with good signal strength. Have tired swithing off both router and apple TV. Any ideas?

This is a known, ans ongoing issue. Rest assured you're not the only one affected. There are several threads here already discussing this, I suggest searhing them out if you want more details, and possible work-arounds for locally hosted content.

Remote app on Ipad 2 (and Apple TV 1st gen)

Hi,
I have an Apple TV (1st gen) which I control thorugh an Iphone 4 and Ipad 1. I recently bought an Ipad 2 and installed the Remote app. The app finds my ATV and I can control the music in it, but the control function (that allow the ipad screen to become a trackpad) is missing, so I cannot navigate on the ATV's menu. I can still do it on the Iphone4 and Ipad 1 (even with the updated IOS). I have tried deleting and reinstalling the app on my Ipad2 but the control function is still missing. Has anyone experienced this before? Do you know how to fix it?
Thanks in advance!

Have you tried resetting the iPad, to do this:
Press and hold the Home button and the Wake / Sleep buttons at the same time, keep them both pressed until you see the Apple logo appear on the screen (ignore the swipe to turn off message, keep the buttons pressed).

Apple tv 1st gen can't add to hd and can't get shows off mac

i have a apple tv 1st gen with hard drive
#1 a month ago all was great i would go to my mac and add shows to hard drive through itunes but that has disapered now with new i-tunes it dont give option to add music or videos
#2 last week i could conect to mac and watch my shows that i download but now it says "this devise is not autherised to view " or somthing like that
I AM STUMPED
Things I have tried
Reset apple tv
re autherised account
re atach to mac with pin code
nothing works
i can still watch shows D/L prior to last week just not anything in last week
also apple tv 2 works fine

Thanks. I'm not sure abou the type of security - I just use the Apple Airport Utility to have a password protected main network, as well as a guest network. For the name there is a space in between the two words. One is: Family Network. For the password, one does contain a symbol but the other one is just alpha numerical characters.

HT1860 I purchased a movie on my apple tv (1st generation) and I'm unable to download the movie to my computer. What am I missing?

I purchased a movie on my apple tv (1st generation) and I'm unable to download the movie to my computer. What am I missing? I have home sharing set up and can see my computer iTunes on my apple TV. I just can't see my apple TV movie on my computer.

Hello theycallmeboz,
If the movie was purchased on the AppleTV it wont show up in home sharing until that movie has been downloaded to an iTunes library. You can download previous purchases from the iTunse Store at any time. The article below goes over that process.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
You may also want to take a look at enabling automatic downloads on your computer so that anytime you purchase content, it gets downloaded to iTunes.
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/HT4539
- Griff W.

Apple TV 1st gen and Movies in Italy

Similar Messages

Maybe you are looking for