Apple tv 1st gen starts to sync then freezes up

wanted to add somemore christmas tunes to my 1st gen. apple tv.would not let me sync.did everything the set-up shows.apple support said to reset atv back to factory settings.I would loose content (14,000 songs)but could sync them over again.Now everytime I try to sync itunes to atv it does 50 to 400 songs and seems to freeze up.Sync wheel still spinning but stays on same song.Tech support wants $40.00 for one time shot to talk to them.Can get used atv2 on ebay for $60.00.Not that I would ever buy another apple product ever again with such crap customer survice.Any one have any Ideas? Tried to sync both with auto and custom with same results. Jeff (greytdog)

If you want more space or take certain things off then just manualy select what you want on it. I just check the shows I want on it the when I want them off I uncheck them and then resync he ATv to get them off etc.. Easy as pie....pi !
As for the purchased items not going away, scroll down to make sure that playlist is not checked on the computer under movies or shows etc...

Similar Messages

TS1447 Apple TV (1st Gen) Won't Sync

I'm running OSX 10.8.4, and iTunes 11.0.4(4). My 1st Gen Apple TV recently stopped syncing. It says to check the firewall settings, but incoming connections are permitted and it fails to sync even w/ the firewall off. Any ideas?

I would try to connect it by ethernet to see if that fix it
and I would consider to unpair it in the appletv's settings and set it up again causing a full sync

Apple TV (1st Gen) not fully syncing with iTunes 10.4

Today i discovered that after syncing my Apple TV with iTunes 10.4 after a few weeks nearly all music and movie files have vanished from ATV.
ATV has the actual firmware and was working fine till last iTunes update.
Syncing shows up about 60 music files ... instead of >10K
I have tried to delete the computer from ATV which erased all files and re-connected ATV with the controlling computer, no change.
All other devices like iPad and iPhone are still synced with all files.
Internet Access from ATV works fine, playback of all synced files works fine .... but ATV simply does not sync all files.
Any ideas ?

Yep. I am sure
I have also marked all files, rebooted Mac and ATV, nothing.

ITunes looses photo sync settings for Apple TV (1st gen.)

Since the update to the new Photo app on my Mac, iTunes forgets the photo sync settings for my Apple TV (1st. generation, 160 GB HDD).
Every time I open the photo section of the Apple TV sync settings, all the options are turned off. Then I mark a couple of albums and sync the Apple TV >> all album appear on the Apple TV.
But after closing and re-opening iTunes in the photo settings everything is unmarked again. So on every following sync the photos on the Apple TV are easily erased :-( Resync them to the Apple TV takes hours (>30'000 photos!).
All the other sync settings in iTunes remain intact.
Environment:
- MacBook Pro Retina 15" with the latest SW (Mac OS, iTunes, Photo App, etc.)
- Apple TV 1st gen 160 GB HDD

Restarting iTunes resolves the issue in the majority of cases, if it doesn't my second guess would be your security software.
What really seems strange here is that there have been no updates since well before Xmas, so after initially setting it up, the first update would have brought you right up to the most recent (and indeed the very last) .
Agh, how silly of me, I see it's iTunes you have updated.
If that's about all you've changed, you might want to try reinstalling iTunes and bonjour.
Message was edited by: Winston Churchill

Movie content will not sync with Apple TV (1st Gen)

I have some iTunes purchased movies which refuse to be sync'd with my Apple TV (1st Gen). Storage for the ATV is external using FireCore (latest release), and I have added content since this issue began, but the same movies still will not sync.
I have tried syncing as 'Playlists' - my preferred, also ticking the 'boxes' for these items within the 'Movie List' on iTunes, finally selecting 'All Movies' - none work.
My iTunes Library lists 98 items. Apple TV lists 90 items. Both include iTunes Extras
This question/problem is also listed (incorrectly) under Apple TV and Photo's

I am also experiencing major sync issues with my recently purchased Apple TV which will NOT transfer any content (purchased or otherwise) over from my iMac (27" 2.66 GHz Intel i5 Core). I am running iTunes 9.03, and Apple TV OS 3.02.
All content plays on my Apple TV fine and I've had no trouble transferring purchased TV shows back to the iMac.
I was on the phone with Apple support for well over an hour about this yesterday: failed solutions included factory restores and direct iMac-ATV Ethernet connection. They decided that the Apple TV might be defective, so it was returned and exchanged. New Apple TV=same problem.
Incidentally, the first Apple TV was initially synced with a Windows XP machine running iTunes 9.01. No problems with syncing content from the PC.
I spoke with Apple support again this morning: we tried 2 factory restores, but could not get any content to sync from the iMac to ATV.
I also tried to sync from an older iMac G3 (OS X 10.4 and iTunes 9.03) with the same unsuccessful result.
Still waiting for Apple support to call back with more ideas. In the meantime, I've synced the ATV back to iTunes 9.01 running on Windows XP without any problems.
Very frustrating: there must be a major ATV sync issue that affects Macs running iTunes 9.03. I hope that Apple will address the problem and offer a fix.

New iTunes videos won't sync with Apple TV (1st Gen)

I have two Apple TVs (1st Gen) that have been working wonderfully. I've had no problem in the past downloading videos from iTunes even as recently as a month or two ago. However, after upgrading both my OS (10.8.2) and my iTunes (10.7) my most recent download (a series subscription) won't sync. I'm ruling out a problem with the Apple TVs specifically as it is happening with both. The message I'm getting is "[SHOW] could not be copied to Apple TV because it cannot be played on this Apple TV". This is the same message I get whether trying to sync the HD (720) or SD version. Thoughts?

You can re-download SD content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer, uncheck the preference to download HD in the bottom right corner.

HT1551 My apple tv (1st gen.) after showing the menu for few seconds shows the apple for a few seconds and then the menu is back, I can't do any operations on the menu

My apple tv (1st gen) alternatly shows the apple for 30 sec. and then the menu for few seconds and the apple again, like it was restarting. I can't do any operations

Welcome to the user to User Technical Support Forum provided by Apple.
Please do not post your Apple ID on a Public Forum. I have requested the Hosts remove your Personal Information.
Thana Chootabtim wrote:
'Your Purchase Could Not Be Completed'
For assistance, contact iTunes Support....
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Apple TV 1st Gen not in iTunes devices or preferences

Not sure how many other people have had this problem, but if you find that your 1st gen Apple TV disappears from iTunes devices and preferences this is what I had to do to get it all back:
In brief I believe this is linked to the email @mac and @me alias's and my inability to keep everything in sync. If this is obvious to you my apologies, but looking at the threads out there I think more than one person has this problem.
I had a 1st & 2nd gen Apple TV, an iMac with Lion, an iPhone 3GS and iPad 1st generation not talking to each other - they had all communicated perfectly well over the last few weeks and months (post and pre Lion upgrade).
A few days ago (after the latest iTunes update 10.4.1 (10)) my 1st Gen Apple TV disappeared from the devices section of iTunes and so after much reading of communities to find an answer (no joy) I decided to remove it from the iTunes Apple TV sync menu in iTunes preferences. I then couldn't get it back and it disappeared from the iTunes menu. Heres how I fixed it:
When Apple changed the mobile me accounts from @mac.com to @me.com I started using both, e.g. [email protected] & [email protected].
My iTunes account on my iMac was set up to my @mac alias but I turned on home sharing with my @me email address.
All my devices listed above were set up for home sharing (except ATV 1st gen) with my @me alias and worked fine until recently
In the last week I have regularly had issues with my 2st generation Apple TV password / email alias not being recognised by the iTunes store.
In addition my iPad, iPhone and iPod touch have also had issues with the remote app with both Apple TV's where they have 'disappeared' from within the remote app.
Today I lost everything on every device.
Here's how I fixed it:
Factory restore Apple TV 1st gen and set up with @mac.com email address details (not my @me email alias)
As above for Apple TV 2nd gen
Turn off computer, iPad, iPhone, BT Home Hub, Netgear Wireless router, unplug Apple TV 1st generation & Apple TV 2nd generation (mains and HDMI).
Go to shop to buy gin and tonic ingredients
Turn on BT home Hub and when completely booted -
Turn on Netgear router and when completely booted (make G&T during this time) -
Turn on computer and launch iTunes
Plug in Apple TV 1st Generation and select general > computers and the 1st option with the infinity logo
Apple TV 1st gen appears in iTunes (phew, drink G&T))
Register Apple TV in iTunes, rename it (to whatever) and thank goodness everything back to normal albeit with long re-syncing (but that's why I bought a seperate wireless router from Netgear in the first place, so not so bad).
modifyed my home sharing account details in iTunes from my @me email to my @mac email alias
Turned on iPad and changed home sharing account from @me to @mac
Apple TV 1st Gen 'appears' when I select add shared library along with iTunes from my iMac on the iPad
turn on iPhone 3Gs and repeat the above (as per iPad) - again everything suddenly worked again
Plug in Apple TV 2nd Gen and changed home sharing, itunes account to my @mac account from my @me account (NB: I was able to see my iMac in the computers menu on the ATV 2nd gen using my @me email alias before changing it)
2nd Gen ATV appears for the first time in a few days back in the remote app.
All back to normal.
Now this may be blindingly obvious to you, but just in case it isn't, I thought I'd write it all down in the hope it helps someone. It may not be the email alias, it may just be resetting everything, but I did try that first before fixing it using the steps above.
Best wishes.

I assumed that by using time machine to import everything onto the new iMac that the new machine was effectively the "old machine". Maybe not. It was set to sync to the old mac, so will try setting up the Apple TV again on it's computers tab.
Still worried that I can't find the "find Apple TV's" option in iTunes prefs though.

Movies in my iMac's iTunes do not show up Apple TV(1st Gen)

So frustrated. Movies in my iMac's iTunes do not show up on my Apple TV(1st Gen) in the Shared Movie area. I've done the Media Type fix to "movie." I've re-started and re-booted and changed the Apple TV from ethernet to wireless and re-connected iTunes. Renamed the library. Everything's up to date. Grrr.

I have now restored Factory Settings on the Apple TV. Looked promising until iTunes hangs everytime I tried to enter the podcast page of the sync options. And I get errors that my newest movies, created in Final Cut Pro X with the Share with 720p Apple Devices export settings are not compatible with Apple TV.
Unbelievable.

Apple TV (1st Gen) no longer appears in iTunes 10.

Hi there, my Apple TV (1st Gen) no longer appears in itunes 10.
I have looked at as many of the forums as I can and I have followed all the advice to reset Apple TV, router and PC. No joy. I have then restored Apple TV, uninstalled and reinstalled itunes, checked router ports etc. but still no joy.
The Apple TV is connected to my network just fine (I can download movie trailers etc.), my PC is connected to the network just fine (itunes store opens and I can shop). However, the Apple TV does not appear in the devices list on the LHS of the itunes window, there is no Apple TV tab in preferences and I cannot locate my library (not listed) on the Apple TV.
Basically I have tried everything I can find to try to solve this, but no joy. Please can someone help me as this is driving me crazy?

If you've reset AppleTv, have you actually set up the sync/share computer again?
If not go to Settings>Computers and add a new library - a 5 digit code will appear for you to enter in itunes.
The top computer entry in the list syncs and streams, the others only stream. If you plan to purchase anything make sure you have an entry for sync/stream as streaming only libraries may not transfer AppletV purchases.
AC

HT3199 connect iTunes on new macbook to apple tv 1st gen. library

On my formar macbook I had iTunes to synch with Apple TV 1st generation.
After upgrading to a new macbook pro with iTunes 11.0.3 I observe following problem:
1. on apple tv 1st gen. the library from my old macbook is there but in light gray, i.e. not connected to new macbook
2. when connecting new computer to apple tv 1st gen. it will create a new library (instead of connecting with existing library).
3. in iTunes, Devices Apple TV, only buttons "Settings" and "Photos" appear on top of window. "Music", "TV-shows" are missing.
How do I connect the two libraries, i.e. iTunes library on my new macbook with library on my apple tv 1st gen (last synched with my old macbook)?

AppleTV 1 was designed to sync with a single computer, but apart from untransferred purchases made on AppleTV, the sync was to AppleTv only.
You cannot make the new computer sync with AppleTV without removing the old sync connection on AppleTV under Settings>Computers. Doing this wipes the AppleTV of content tomprepare tobsync with a new iTunes library.
AppleTV1 also allowed streaming only from several computers other than the synced one - content will appear under My Shared Movies and so forth when the computer is on.
you really need to remove both computer entries from the Computers settings screen then re-add the new iTunes as a sync library.
Hopefully you have still got the old computer to allow you to copy media to the new one, or have copies of he media somewhere.
If most of your stuff was from iTunes Store then you should be able to redownload in iTunes.

TS1453 after itunes upgraded to latest 11.0.2.26 apple tv (1st gen)does not show up anywhere in itunes

After Itunes upgraded to latest version 11.0.2.26 Apple TV (1st gen) does not show up anywhere in Itunes

I have the same problem. It was working fine up until the last update for iTunes 11.0.2
Here's the details:
I have an Apple TV - first Gen and up until a couple of weeks ago, was regularly playing sync'd iTunes music and videos through it on a daily basis.
I see other devicess showing up in the "Devices" list in the left panel of iTunes (such as iPad, iPhone, etc.)
AppleTV used to be there consistently, then disappeared upon update to 11.0.2
Apple TV also does not show up in the devices tab under the Preferences window.
I have tried multiple suggestions on the support forum but none have worked.
Apple TV is able to access the network, is on the same network as the iMac with iTunes library connected. Both are connected to network via ethernet cable (not wifi). Both are able to access the internet (apple tv plays movie prieviews and gets updates). Using the Terminal app, I am able to ping the apple TV's IP number from the iMac and get a successful return.
Both have latest software downloads.
I have tried cold-booting the apple TV, resetting the router, and verified in the router device list that both imac and appleTV are listed as active, un-blocked connections.
I don't intend to buy an Apple TV 2nd gen or later (since I bought this one and it's not working now due to software update, what guarantee that a later model won't generate the same problem later.
One last wrinkle, I have a 2 year old and a 5 year old who are jonesing hard for their "dance party" fix.
Have you ever wronged a two year old?
It is NOT pretty.
Help me Apple-wan-kenobi...I can't take the screaming!

Apple TV 1st gen stuck in infinite loop

Hi
This has probably been covered a few times but the only answers I could find was from an archived discussion.
The other day I was given an Apple TV 1st gen, it had not been used for quite some time, and decided to upgrade the software, when I noticed it still had old pictures and music on from the previous user, not wanting to keep these pictures, I decided to reset the machine to factory settings, which it did, but on the restart it was stuck at a loop giving me a code to enter into iTunes, and then resetting and giving me a different code.
i've tried several resets of the settings, holding menu and - together, but still having no joy.
Its never been tampered with, but its really annoying me.
Can anyone help? this is a very old product so figure something might have been done during this time
Cheers
Dave

sounddave,
I have been in the middle of the same problem for months.
I think the problem is with the software version that the older 40GB Apple TV's revert to after the factory restore. Mine reverted to version 1.0, and that is when the loop started happening. Since when did a factory restore become a factory paper weight creator!
I read somewhere that the Apple TV looks at an Apple server and the older software doesn't play well with the updated server causing it to keep rebooting. I'll try to find a link about this if I can find it again. I remember reading that it happened to a bunch of people with older Apple TV software on a particular day that Apple upgraded their server.
If you don't let your Apple TV connect to the internet, it will stop the infinite loop, but it also means you can't upgrade your software. I haven't tried it yet, but it also might be an issue with newer versions of iTunes.
I tested this by unplugging my router, and the Apple TV stopped looping.
I tried to fix this before without success, but I am really determined this time.

Can't move rented movie from itunes to Apple TV (1st gen)

I have rented a movie through iTunes but cannot transfer this to my Apple TV (1st gen). I have tried dragging and dropping the movie into the Apple TV device section on iTunes but it won't allow me to do this. I have tried syncing and this has made no difference. No rental section appears on the Apple TV either. Can anyone suggest what else I should try? I have an Australian iTunes account.

Steve: I know this does not solve your current problem, as it is a strange one, but wht not report the problem download to the itunes store, get a credit then rent it again on your ATV. It might be a slower dl but at least you do not have to wait for a sync as the movie will be erased after you watch it anyway.
Good luck

Apple TV 1st Gen can no longer connect to wireless networks

My Apple TV (1st Gen) has recently lost the ability to connect to either of our wireless networks at home. I rean the diagnostics at the reset screen and the Apple TV says it is performing normally. In the settings, whenever I attempt to connect to a wireless network, I am now only offered "Other..." as a choice. Proceeding to the next screen, I enter the name of the network closest to the Apple TV -- an Airport Extreme set up for 5 GHz that this Apple TV connected with daily up until 2 days ago. The Airport base station is perfoming normally, as my MacBook Pro can see it and establish a network connection without any difficulty. The issue is limited to the Apple TV. I did a Factory Restore, and now when I go to Wireless Network > "Other..." > Enter the name of the wireless network" the resuit is always the same, and error message stating: "There was a problem connecting to the network. Check your settings and try again. (-4)".
This message comes up almost immediately, without requesting a WiFi password -- suggesting to me that this Apple TV has lost the ability to connect to ANY wireless network due to a hardware failure.
Q: Has anyone else in the Support Community had a similar experience with their 1st Gen Apple TV, and if so, did you find a solution to it?
Note: When I first noticed the connction to this Apple TV had gone stale (greyed out in the iTunes Airplay Speakers list), and prior to doing the Factory Restore, I could play back iTunes content stored on the hard drive, but could not connect to the local wireless networks. I noticed that the Apple TV was running very hot -- it has alwasy run pretty hot to the touch.
If this Apple TV has died, I will get a 3rd Gen Apple TV, but wiill then have to work through the HDMI to Composite video + Audio issues, as this Apple TV is connected to our older (non-HDMI) TV.

Follow-up: Able to connect with ethernet cable, downloaded software updates, connected to iTunes, and synchec content.
Next, disconnected the ethernet cable. ATV1 froze and was restarted using the Menu + ( - ) combo on the remote. Re-ran diagnostics yeilds: Apple TV is working fine.
Restarted, then went to configure the Wirelss settings. Apple TV once again does not show either of the two wireless networks. Selecting "Other..." and entering the SSID yields the same immediate response:
"There was a problem connecting to the network. Check your settings and try again. (-4)"
No change on the wireless front :-( Bummer.
Looks like an ethernet connection is the only option left to continue using this Apple TV 1st Gen.
Thanks for your help. -- Paul

Apple tv 1st gen starts to sync then freezes up

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