Apple TV ( 2&3) - iTunes Match playlist issue

After the latest firmware update none of my ATVs (3 of, 2 ATV2 and 1 ATV3) allow my ITunes Match playlists to be selected using either the ATV remote or iPhone Remote App. When playlists are selected the ATV appears to reset (white LED flashes and connection to iPhone dropped). It is however possible to access playlists successfully using the iPad Remote App??? This ***** as I have my music library stored in the cloud and regularly played music via the ATVs, my son had some of his own playlists which he now gets upset he can't access. Come on Apple sort this out , your loyal customers are getting frustrated by your one step forward & another step back software upgrade program.

Thanks for the advice on how to contact apple.....they don't make it easy!!!!!
However you are incorrect, other people have had this problem, search in iTunes- iTunes Match- discussions for "ITunes crashes when loading playlists on Apple TV".
Interestingly my ATV had an update tonight ( looks like a roll back to me) as the crashing problem has cleared but the previous issue I was having ( and had not reported yet) has reoccurred. The problem is that I have many playlists in ITunes and subsequently in Match however my ATV only shows the first 24 - again frustrating and similarly you can access all the playlists if you connect with iPad remote App but not with the iPhone remote app??

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ITunes Match Unable To Get Past "Waiting for Apple to deliver your iTunes Match results..."

Been trying for days but it just gets to "Waiting for Apple to deliver your iTunes Match results..." and then stops and allows me to press the Start button again to start the match process. Sometimes I get error -3231.
I've called Apple and they want $19 to solve the issue even though I paid the $25 for Match.
I've turned iTunes Match off. Turned Genius off. Logged out of my iTunes account. Quit iTunes. Restarted. Logged back into iTunes account. Turn Genius on. Turn iTunes Match back on and let it go through the process again with no success.
My library has a couple hundred songs less than the 25,000 max but it is pretty large. Had the same issue when I tried with a smaller library some time ago. I've created a new library and have the same issue.

Hi,
You should consider rebooting your internet router
Then try holding option key whilst turning off match. Close iTunes and then reopen. Turn on iTunes Match and select add this computer.
Jim

Waiting for apple to deliver your itunes match results - time out -uk

Hi,
Help me please
I seem to be stuck in a loop that after the gathering of information has finished, the info is sent to apple and then I get 'waiting for apple to deliver your itunes match results' after about 30 or so seconds I then get an error message
'we could not complete your request, the network timed out, blah blah blah make sure network connection is active' no error code.
I am a windows 7 user, I have comodo fire wall, nod32 and sky broadband.
I have forwarded the ports 80 and 443, i have turned off comodo and disabled nod32, uninstalled, rebooted and reinstalled itunes and I am still no further forward.
My internet connection is fine, i can access and download from the itunes store so there should be no issues, genius is on and working and getting results from apple so what is wrong with match?
Thanks
Marc

Marcus_30,
thanks, unfortunately tried almost all of that already...
You must be able to disable the firewall, even just temporarily.
Did that already, no change
Plug directly into the router and have nothing else running.
no change either if connected via Wifi or cable
I take it that you can connect to the store ok?
yes, iTunes store is working fine - even can download at the same time I am getting the network timeout error
Have you been through the re-installing iTunes motions?
this will be my next step - had hoped to avoid that...

Waiting for apple to deliver your itunes match results

Out of the blue, iMatch is hung-up on step 1 and displays this in the progress bar
"waiting for apple to deliver your itunes match results". Nothing ever happens after that. Songs that I have been adding since the beginning are in the cloud and play on all my devices -even thought in itunes it indicated that they are not in the cloud. Anything new I have added to my library appears on my other devices as grayed-out and do not play. They do play on my PC.
I have a Dell PC with Vista running the latest version of iTunes.
I have signed in/out
Turned iMatch (and genious) off/on
Deauthorized and re-authorized the PC
restarted iTunes
restarted the PC.
I have no other issues with this machine.
Support has not been able to help other than claiming it is Apple's fault.
Thanks, VJ

I had to restart iTunes.

Two iPad/Match Playlist Issues

I am having a number of problems with Match, iTunes and my iPad.
For starters, I have iTunes and Match running on 3 computers (a Macbook Pro, a Macbook and a Mac Mini). I also use Match with my music on an iPhone 4 and an iPad 2.
My iPhone music is fine.
On my iPad, however, there are a couple of issues.
1) Smart playlists, such as 100 Most Listened to Songs, and 50 Most Recent Purchases have thousands of songs in them, not the 100 or 50 that they should. Those playlists are correct on all other computers and my iPhone
2) Regular playlists have only a fraction of the songs that they should, and they appear to be changing the playlists on the other machines. For example, a playlist that was created with 15 songs in it, and had 15 songs on all machines, only had 4 songs on the iPad (and this IS with All songs shown, taking into account they may or may not have been downloaded to the device). And then, after I saw there were only 4 songs in the iPad playlist, I looked again at the other devices and those playlists were changed to only have 4 songs too. The changes happened AFTER I looked at the playlists on the iPad.
All of my devices are running the latest versions on iTunes, OS 10 and iOS.
I know these are similar to some of the other Match/Playlist issues, but there are a few differences too.
Any ideas?

For #1 - on your computer, right-click (or control-click) one of the songs that this is affecting, then choose "Get Info". Look on the "Info" tab. Is the "Part of a compilation" item checked? If it is, that will change how the song is categorized so it won't appear under the artist name. I've found that sometimes this is checked even on things like "Best of..." albums where the artist is always the same.
For #2, do the same thing, but this time look for any weird characters in the info - like maybe somehow a letter got entered into the "year" field, or you might see empty squares in the name field. Fix anything that looks odd, then sync again or update iTunes match, and see if you can open that artist on the ipad again.

I bought iTunes Match; nonetheless, on iTunes Radio I routinely get ads. Apple says that with iTunes Match one should not get ads. Whaddup?

I bought iTunes Match; nonetheless, on iTunes Radio I routinely get ads. Apple says that with iTunes Match one should not get ads. Whaddup?

Requiring Match to be switched on, even though we have paid, to get ad free Radio can be costly. Why?
Because if you want to listen to Radio with cellular data (not much data required) you are also agreeing to Match over cellular which can suck data like you won't believe.

Edit iTunes Match playlists on devices?

I keep moving a song around from my iPhone 5 in an iTunes Match playlist I've had and it keeps going away. The song will not stay in the order I put it in. Is there a way to edit an iTunes Match playlist on my phone and have it save it??

The screensaver won't hold 1,000 photos. If you select another album and then select the photo stream album again, you may get a different selection.

HT4352 iTunes match playlists won't update on apple tv

Trying to figure out how I can disable songs on my itunes match (like christmas music) so it won't play on my apple tv (2). I can disable the songs on my imac but it doesn't appear to have any influence on my apple tv. I really like listening to the Genius mixes but I just don't want to listen to xmas musiic in July . I've also noticed that my playlists don't seem to update. For example, I'll listen to songs not heard in 2 years and the songs don't appear to update (I still see the same songs the next day).

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

Apple TV artwork and Itunes Match

Hi Folks,
I have recently updated a lot of the album artowork on my itunes on the PC and embedeed this into the files. No issues there.
When i turn on itunes macth on my apple tv i notice it is dispalying some of the old artwork that was previolsu updated to the cloud and not the new artwork.
Is there anyway to update this or is it a case that through scanning, Apple TV will cath up?
Im turned itunes match on my pc off and then on again but so far no joy.
Any help would be grealty appreciated.
Thanks folks
Simon.

I think there is a problem. No artwork or playlists show on my Apple TV for itunes match. It actually caused the remote app on my devices to stop connecting to my Apple TV too. As soon as I turned off iTunes Match on Apple TV remote could connect again. Bit crap really. I wish I hadn't gone through the whole saga of resetting the Apple TV / rebooting router. Turning iTunes Match back on still has missing art and no playlists & also blocks remote app. Bloody apple, too many problems these days!

ITunes Match Sync Issues - pls help!!

I have itunes on my PC and wanted to be able to play/access my itunes & playlists from my ipad mini, so i thought itunes match would help with this.
The problem is that itunes match only shows songs that i have recently purchased on my ipad or my ipod. My ipod is now useless as it is only synching the songs i have purchased since getting itunes match. Which are very few.
I have heard that i need to delete all my songs on my hard drive and download all songs from the iCloud as solution. Doesn't sound right. If i stop using itunes match, then i lose all my playlists. I can deal with that, but then i dont have access to my songs from my ipad either, which is useful for the wireless speakers that are around the house. Frustrated to say the least.
I am sure i cant be the only person with this issue. Hope someone can help.

You might want to post here:
https://discussions.apple.com/community/itunes/itunes_match
Also see:
iTunes Match on iPhone, iPad, or iPod touch
Apple - iTunes - Match
iTunes Store: Troubleshooting iTunes Match

ITunes match playlists across multiple devices

my wife has a PC (due to business reasons), my kids each have an iMac, we all have iPhones. we all use a single "household" apple id so that as my children begin buying more things we'll be able to track their purchases. if i sign up for iTunes match, I understand that all those devices can be registered to the single iTunes match account, but I'm wondering if the four individual users (using the one apple id) will be able to create their own playlists using iTunes match.

Hi,
Yes, you can create playlists on each computer. However, a playlist created on one machine will appear on all machines.
Jim

Itunes match ios7 issues...

I have the iphone 5s with itunes match enabled on it. For the past couple weeks my playlists will act like the songs that I once donwloaded to my device are no longer there. They show the cloud icon next to them. When I go into the artists menu, the songs are certainly there, but now the song has doubled and the old downloaded song is no longer attached to the playlist, but rather the new cloud song is. This is getting very frustrating, because it happens very randomly. I have tried to disable my itunes match then re-enable it, but that no longer works. Has anyone else had this issue? If so what can be done to fix it. I have already reset device with a fresh install, did not help. Thanks in advance.

I have noticed the same thing and I just upgraded to a 5s a few days ago... It didn't happen on my 4s running IOS7. Its a 64gb 5s and havent really figured a way around it yet. I also noticed it is only happening to tracks that are uploaded from lossless tracks not any itunes store bought tracks.

ITunes match playlists didnt sync

All my music are synced by iTunes match,but there is no playlist on iphone or ipad, what i created it itunes on PC.

Hi Tangogeoff,
If you are having difficulties with iTunes Match, you may be able to troubleshoot it using the steps in this article -
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/TS4054
Thanks for using Apple Support Communities.
Best,
Brett L

HT204406 itunes match playlists from imac not appearing on ios devices

I've finally gotten my entire iTunes library onto iTunes Match. (Be patient folks, it only took 4 weeks for my entire library to load!)
However, the Playlists that I've created on my iMac are not appearing on any of my IOS devices (iPad, iPhone, etc.).
Can anybody help me with what needs to be done on my iPhone and iPad to import my iTunes playlists from my iMac?
Thanks in advance!

The cause is likely to be a corruption of the iTunes library on the iPhone. The neatest route is to reset the iPhone to factory condition.
The alternate is to remove the iPhone library files and force it to rebuild them - this is a little more complex but has the upside that you do not need to recreate content on the iPhone, the steps needed are:
1. Connect iPhone, open iExplorer (or equivalent)
2. Navigate to iPhone\Media\iTunes_Control\iTunes
3. Delete these 3 files:
          MediaLibrary.sqllitedb
          MediaLibrary.sqllitedb-shm
          MediaLibrary.sqllitedb-wal
4. Hard reboot the iPhone (home button + sleep/wake button, hold until you see the apple logo)
Hope that these will work for you - the simplest alternates is here: https://discussions.apple.com/message/22457142#22457142
The long list of similar posts is here: https://discussions.apple.com/search.jspa?resultTypes=&dateRange=all&peopleEnabl ed=true&q=iphone+missing+playlists&containerType=14&container=2882&username=&ran kBy=relevance&numResults=15

ITunes library/playlists issue

I have recently lost my playlists and part of my iTunes library on windows, however in iCloud my complete collection and playlists appear. Is there any way to sync my itunes from the up to date content currently sitting in iCloud?

Hello Tosh_1968,
It sounds like you have iTunes Match items that you would like to download to your computer.
First go to your Songs view and click Edit in the menu bar, and choose Select All. You may have to enable the menu bar on your PC:
To turn on iTunes menus in Windows 8 or 7, do one of the following:
Press the Alt key.
This will turn the menus on and off temporarily. This will change back to the default, the iTunes menus being turned off, when you next close iTunes.
From: iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
Then Right click any one of the highlighted songs and choose Download.
Thank you for using Apple Support Communities.
All the very best,
Sterling

Apple TV ( 2&3) - iTunes Match playlist issue

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