Apple tv 2 dropping home sharing connection

I have physically connected my apple tv 2nd generation to the same router that my mac and airport extreme are on even after updating. While watching music videos on apple tv I loose my connection and tells me to turn on home sharing. all ports 3689 5353 and 123 are allowed. I can't figure out why the connection is dropping. Any idea's?

Afe people have reported this problem. I don't recall seeing a solution. However, restart all of your devices and login and out of homesharing on the ATV and computer.
Also submit a bug report to Apple via the Apple tv feedback page. You can find it simply by googling Apple TV feedback

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Why Apple Tv 2 drop Home Sharing connection after few minutes?

I just installed an Apple TV 2. Internet connection applications as Apple Store, Youtbe, etc work very well but it drops Library`s communication just after a few minutes. I`m running files like music that are in the library in a PC with Windows Vista.
I`ve been reading other discussions and have done every thing that was suggested as:
- setting Static IP address
- have set Firewall with the ports are supposed to open
- have set Port Forwarding on the router (a Linksys WRT54GS)
- have updated Network Card driver
- have updated router firmware
- turned off sleepling mode and screen saver
- restored Apple TV 2
- reset router
- installed last Itunes version
All that and possibily other things that I do not remember right now but still looseingconnection to the Library after a few minutes. I have realized first time I put a slide show of pictures with music background and the music always stops after the second music. After that you just see the message that you need to turn on the Library related to my Apple ID.
Today I did a test with a home sharing with another computer I have that runs Windows 7 and guess what: the Home Sharing worked fine!
So, my conclusion is that there is some flaw on Home Sharing when running Itunes in Windows Vista or specificly with this computer running the Windows Vista.
I have done a research and have not found anything else. So, could anyone have a hint of what is going on?
Thanks,
Ricardo

Yesterday were released the IOS 5.1 and the Itunes 10.6. I thought that updating the IOS on the Apple TV 2 and the Itunes on PC, my problems would go away. I did that but for my surprise it has NOT.
Then I had a recall that I have read somewhere a while ago about issues with the AVAST Anti-Virus and Home Sharing, that can generate connectivity issues,
In one of my first temptatives to resolve this issue I have stopped the AVAST and I still had the problem, so I left this trail of solution. But since nothing was working I decided to uninstall it. I was a little skeptical about it but gave a shoot.
To my surprise, when I uninstalled it, booted the computer and did the Home Sharing, the problem was FIXED!
That made total sense because the other computer that runs Windows 7 and I have tested before, worked fine, it runs AVIRA as Anit-Virus software.
So my conclusion is that, on my case, the AVAST caused the issue and to stop its service was not enough to diagnose the issue. I had to uninstall it, believe or not. And that the issue has nothing to do with Windows Vista OS but with AVAST.
After that, I uninstall AVIRA as Anti Virus software and, since that, the Library and Home Sharing (24 h ago) is working perfectly and I think that will stay.

Apple TV dropping home sharing connection

Previous setuo with my Mac mini and Apple TV 3rd gen was fine, wired network connection.
New setup with MB Pro is wireless connection, ATV keeps dropping Home Sharing. Both on same network.
iTunes is up to date and so is ATV. I have to log out of iTunes Home Sharing, log in and then sometimes
have to restart ATV. Not sure what is going on. I have MBP set not to go to sleep and to wake on wifi.
Very frustrating.

Hi there BaldElvis,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
-Griff W.

Apple TV Loses Home Sharing Connects Repeatedly

Looking for help here. My AppleTV routinely loose connectivity to my Mac Mini server and display the following message "To access your iTunes library on Apple TV, turn on Home Sharing in iTunes on your computer using <my Apple ID>". Usually rebooting the AppleTV will get home sharing working again.
Here is my below setup which worked without problems for about 1.5 years until late last fall. All devices are hard wired at GE speed. The Mac Mini is plugged into an Airport Extreme 7.7.3.
Mac Mini Server running iTunes 11.4, OSX 10.9.5
Apple TV 3rd Gen OS (7.0.2) I have three of these.
Very reluctant to move to Yosemite as I have heard about even more problems with AppleTV. My thoughts are that the Apples crappy bonjour protocol stack times out and loses connectivity between the AppleTV and the server. I have validated that while the AppleTV says it cannot find the home server I can still ping the AppleTV from my macmini.
Thoughts, help?

I have the same problem, running iTunes from a MacBook pro with Yosemite. Also started late last year, after many years without a problem - now I pretty much have to restart the Apple TV each time I want to watch local content. Anyone else, any ideas?

TS2972 access your itunes on apple tv, turn on home sharing in itunes on your computer using "iTunes account"

I've had the apple tv 2 since the week it came out and haven't had much trouble with it until now. I haven't changed anything with my network settings. I have noticed the apple tv light seems to turn on at random times now when not being used. Now just about every time I try to access my iTunes library I get "To access your itunes on apple tv, turn on home sharing in itunes on your computer using (my account name)". My iTunes library is not listed. If I restart iTunes my computer with iTunes open will now be listed but when I select it it tries to connect them errors out. If I restart the computer then everything works fine. That is until next time I try to connect and I have to do it all over again. I don't want to have to restart my computer every time I use the apple tv. Any idea why this just started happening? Everything has worked until now. Bug in the latest iTunes maybe?
Thanks.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first.

TS2972 I got a new computer. Apple TV states "to access your itunes on apple TV, turn on home sharing using.. I have done this. Still does not work

I got a new computer. Apple TV states "to access your itunes on apple TV, turn on home sharing using.. I have done this. Still does not work. Can anyone advise me on why - it was all working great before i switched computers

You mention doing all of the above, what would that be exactly?
The article linked above is for airplay, have you checked home sharing tips?
http://support.apple.com/kb/ts2972

HT204291 I've done all of the above but I'm still displaying the message: to access your iTunes library on Apple TV, turn on home sharing in iTunes on your computer using ....... My home sharing is on ???? Confused, I've restarted and reset Apple TV with

I've done all of the above but I'm still displaying the message: to access your iTunes library on Apple TV, turn on home sharing in iTunes on your computer using ....... My home sharing is on ???? Confused, I've restarted and reset Apple TV with no change

You mention doing all of the above, what would that be exactly?
The article linked above is for airplay, have you checked home sharing tips?
http://support.apple.com/kb/ts2972

Remote app unable to access library - keeps dropping Home Sharing

I'm running Windows 7, using up to date itunes with Airport Express 802.11n (1st generation) with Remote app on iPhone 6s and ipad mini 2. Remote app on both devices either keeps dropping Home Sharing (which means I have to toggle Home sharing off/on with iTunes) and when remote actually finds my itunes library it can't open it. Have tried all basic workarounds - deleted/reinstalled app, re-booted phone, re-booted computer, re-booted router. No luck! Any ideas? Thanks!

I originally did update the Remote app, but that didn't help, so I uninstalled it from the iPad, power cycled it, and then downloaded and installed it from the App store again. It is currently version 2.2 and is not available for update in the App store.

Apple TV & Homehub 3 Home Sharing Drop Out

Good morning all and my apologies for posting this in the BT Vision section but I didn't know where else to go.
I've had BT Infinity for a few months now and been generally happy with the service. I'm a Mac user and at the weekend I decided to purchase an Apple TV 3. One of the main things I wanted to do with the ATV3 was to be able to use Home Sharing from my iTunes on my Mac. I set everything up and it was all looking good, within minutes I was happily streaming video to my Apple TV. 5 minutes into playback however it dropped out. It said on the Apple TV that Home Sharing needed to be enabled, I went back to the Mac, Home Sharing was enabled but I reconnected it again and it started working again. 5 minutes later again it disconnected.
I'm no network/router expert but even then I knew something was wrong. I started to trawl the Apple forums looking for people with similar issues and found a LOT! Problem is that everyone has different routers, issues, fixes and none of the solutions I tried seem to work for me, such as changing the channel on the router, reboots etc.
Basically I'm just really stuck now. I'm not the most technical of people (but I do know some stuff) but I'd love some advice if anyone can help. At the moment the Apple TV is practically unusable for me and I really would love to be able to have this working as when it does work for those brief few minutes it works really well and does exactly what I want it to.
Many thanks in advance.
Solved!
Go to Solution.

I should add I found the following on the Apple forums although this seemed to be quite an old post (2 or 3 years) and was for an older Home Hub as when I checked I couldn't seem to add the Port Maps in the same way as this post and got confused
Solution:
1. Update the software on Apple TV (Settings | General | Update software)
2. Perform windows update (Start | All programs | Windows update)
3. Obtain the latest release of iTunes software. Run iTunes. From the iTunes menu select About | Check for updates. I am running version 9.1.1.12.
4. Check that you can view movie trailers from Apple TV. If you can't then you the apple TV has not connected to the BT home hub wireless network. You need to enter the BT home hub wireless key (which is found on the back of the bt home hub) as you password when you connect your apple TV to the wireless network. Check again that you can view Movie trailers. Don't proceed until you can.
5. Enter the BT home hub manager (Start | All Programs | BT Home Hub | Hub manager). Select Advanced. Enter admin as the username and your password to your hub. This is either a password you entered when you first set up the hub or the S/N number printed on the back of the BT Home Hub. Click continue to advanced. Select Application sharing. Select Create a new game or application.
Enter MyAppleTV against Name. Select Manual Entry of Port Maps.
Enter this Information one line at a time:
Protocol | Port range | Translate To ... | Trigger Protocol | Trigger Port
TCP | 123 | TCP | TCP | 1
TCP | 3689 | TCP | TCP | 1
UDP | 5353 | UDP | UDP | 1
TCP | 80 | TCP | TCP | 1
TCP | 443 | TCP | TCP | 1
TCP | 53 | TCP | TCP | 1
6. In BT home hub manager navigate to the devices menu, just above application sharing. And select MyAppleTV from the drop down menu and assign it.
7. Turn the power off on the Apple TV, BT home hub, and PC. You must turn the BT home hub off.
8. Turn on Home hub, PC. Wait for your network to return. When it has turn on apple TV.
9. Open up iTunes. In the menu select Edit | Preferences | Apple TV. Check that Check for Apple TVs is selected.
10. In iTunes under Library and Store, Devices should appear and within Devices Apple TV should appear.
11. If this does not work then phone Apple support and do not let them fob you off by offering you a replacement Apple TV.

Apple TV v2 culprit in dropping Home Sharing

I have had similar probles as others in the community: I have a MediaServer (Mac Mini connected to a DROBOServer (hosting a 1.68TB iTunes folder) connected wirelessly to a TimeCapsule (1TB) Base Station). It streams to my Apple TV in our bedroom (@ 25ft away) The Wireless Connection is NEVER dropped but Home Sharing drops from the MediaServer all the time. For the longest, I thought the problem was with my MediaServer & iTunes (based upon other User input in these forums).
Last night, while watching a movie, I was having a horrible time - movie would play for 10 min or so then Home Sharing would seemingly drop (the ATV would display the error message that I needed to connect to MediaServer and enable Home Sharing). Well, after about 3 times of getting up and fiddeling with restarting iTunes and enabeling/disabeling Home Sharing I had had enough!
On the 4th drop, out of frustration, I rebooted the Apple TV (either via the menu or by holding the Menu+Play/Pause keys - I used the remote method). POOF! Home sharing was restored in every case (the ATV lost Home Sharing 2 more times after I discovered this 'work around'
This should have a HUGE implication for Apple: Something is either electronalially defective with the ATV OR there is a bug in their software coding. I do not care which I just wish Apple would fix this - it is SO un-Apple like (My wife joked last night "so, this is what it is like to use a Windows Machine?" - referencing the BSOD)
Please Apple, get on a fix ASAP!

I have an appletv version 2 upgraded to 5.0 and a appletv version 3 with 5.1 using Windows7
I find I am having problems with Homeshare and having to come out of, and go back into Homeshare within Itunes to be able to Homeshare for sometimes 5 minutes and sometimes 45 minutes.
I have a friend who has appletv version 2 using 4.4.4 and he can Homeshare on this with no problem.
We have different internet providers and we wondered whether this was the problem, but after setting up around his house I had the same problem and he had none.
So it appears that the problem is with appletv with versions higher than 4.4.4.
Could people having this problem please state what there appletv is running on?
I feel that when Apple upgraded to 5 and above we started having trouble sharing. This could also be working in conjuction with the latest upgrade of Itunes

Apple TV 3 home sharing connection issue.

Every time I turn my Apple TV on it is unable to connect to the iTunes library on my computer. My computer is on the same wireless network with iTunes open. The only way I can get it to reconnect is to turn off home sharing on the Apple TV and then turn it back on again. It is then able to reconnect.
I am running the latest software version on the ATV.

For me, it looks more and more a problem with my iMac waking up from sleep and not so much a problem with the Apple TV.
With Snow Leopard wireless wake on lan was working. With Mountain Lion, this is not working anymore. I tried several things (restart Airport Extreme, SMC en PRAM reset, configuring WiFi connection again, ...) but I can't get wireless wake on lan to work. And because my iMac won't wake up from sleep, the Apple TV can't reach the iTunes library.
I have the same problem when I start the Remote app on my iPhone: because the iMac is sleeping, it can't reach the iTunes library. When I go upstairs and wake my iMac, Remote can access the library.

Can Apple TV work from home sharing if not connected to internet?

I have recently purchased Apple TV but where it has to be connected to the TV it cannot be detected by the Airport Wifi router that is placed on the property.
I can use my Macbook to connect to the internet, but can I some how use home sharing to my Apple Tv even if it is not connected to the internet?
If not, is there any other possible way to get Apple TV to work?

I would get a pair of mains powerline networking adapters to send ethernet from the router to the AppleTV across the mains.
Unfortunately AppleTv requires internet to briefly authorise protected content and won't work without it via Home Sharing.
A while since I tested unprotected content but I suspect that won;t work either as AppleTV needs internet to set the time.
AC

Apple TV Home Sharing Connection Problem .

I have been given an Apple Tv by a friend who has upgraded. However I cannot connect to Home Sharing because I am asked to log in using his ID which does not match my Apple account details. How do I correct this? Grateful for advice.

Try "Settings","General", "Reset". It will take about 5 minutes all up. When done, it will for ask all your details for setting up. Don't forget to check the region setting for your area.
Good luck

Losing Home Sharing connection on Apple TV when Mac goes to sleep

Just got the 2nd gen Apple TV all setup with home sharing to my Mac Mini library with all the wake on sleep options activated in OSX as well as the latest Airport Extreme router. However, when my Mini goes to sleep, the AppleTV eventually loses the connection and I have to physically wake up the Mac to get the library back (it's in a different room of course). If I connect via my laptop, iTunes still shows the Mini still active like it should (ie. everything is setup correctly and it wakes up when accessing the library)), but it looks like the AppleTV implementation isn't doing the same (perhaps Apple can fix this in an update). Has anyone else successfully been able to access the home sharing library once the Mac goes to sleep? I'd hate to have my Mac on all the time and thought the whole purpose of the new Airport Extreme and wake on LAN options in 10.6 Snow Leopard was to be able to do this. Any suggestions or tips? Thanks

I have a similar but slightly different problem. My Mac never goes to sleep so that's not my problem. My problem is that I sometimes work from home over a secure VPN connection. While logged into the VPN the Apple TV cannot see the iTunes server, which is behavior I expect. But when I log out of the VPN network the Apple TV will still not see the iTunes server. I have to turn off home sharing, and turn it back on. Or quit iTunes and start it back up. Then the Apple TV will see the library. I think my issue and your issue have the same root cause.

My AppleTV 2 when I want to play media from iTunes 10.5 and my AppleTV also has up to date firmware Keeps dropping my "Home Sharing" connection while all other media sources YouTube,Netflix...etc still work?

My AppleTV 2 when I want to play media from my WinVistaPC 64bit iTunes 10.5 and my AppleTV also has up to date firmware when trying to play media from the "Computer" tab on the AppleTV my PC and all of the media be it music ,movies or podcasts it tries to load the spinning thing on the middle of the screen never loads then my PC disappears from the AppleTV and says "From your computer in iTunes login to Home Sharing with your AppleID " so I do that and IT STARTS WORKING! BUT! then after the media finishes playing it regresses back to the same problem and I have reinstalled iTunes and it doesnt resolve anything it says under the advanced tab of iTunes 10.5 that "Home Sharing is ON!" and I have to click "Turn off Home Sharing" then re enter my password again and restart the entire process only to have it let me play 1 media file of any Apple formatted files once it ends its back to the drawing board? Thankyou in advance for any knowledge you may share
Samuel

My AppleTV 2 when I want to play media from my WinVistaPC 64bit iTunes 10.5 and my AppleTV also has up to date firmware when trying to play media from the "Computer" tab on the AppleTV my PC and all of the media be it music ,movies or podcasts it tries to load the spinning thing on the middle of the screen never loads then my PC disappears from the AppleTV and says "From your computer in iTunes login to Home Sharing with your AppleID " so I do that and IT STARTS WORKING! BUT! then after the media finishes playing it regresses back to the same problem and I have reinstalled iTunes and it doesnt resolve anything it says under the advanced tab of iTunes 10.5 that "Home Sharing is ON!" and I have to click "Turn off Home Sharing" then re enter my password again and restart the entire process only to have it let me play 1 media file of any Apple formatted files once it ends its back to the drawing board? Thankyou in advance for any knowledge you may share
Samuel

Apple tv 2 dropping home sharing connection

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