Apple TV 2 reset and update to iOS 5 not possible

I can't upgrade my ATV 2 to iOS 5.0.
I tried both ways described at support.apple.com. At ATV a message says it is not possible.... try again later.
When I connect ATV with a micro USB to my iMac, iTunes 11 does not recognize the ATV, so Im not able to reset it.
Thanks for your support!

Hi George,
thats what I did. ATV does not become visible in itunes.
The support document is based on an older version of iTunes. Is the solution still valid?

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