Apple TV - Air Play - Home Sharing Problem

I have 2 ATVs. They are both the 3rd generation models. One is brand new and the other is about 1 year old. I also have a newer Macbook Pro and a 2013 Time Capsule. I like having my ATVs connected to my network via Ethernet because 1 - load times are faster and 2 - the year old ATV experiences Wi-Fi drops. Air Play or Home Sharing do not work at all while connected to Ethernet. As soon as I unplug them from the Ethernet the Airplay icon magically appears. This is frustrating because like I said one of my ATVs cuts in and out and I have to always hard reset it to get it to connect again. I have read tons of forums and spend countless hours changing settings on both my computer and router. Has anyone figured out a fix for this?

Not sure about the Wifi issue, obviously it shouldn't be happening..may want to look into your network setup.
For the remote, disable the IR receiver on your Macbook (System Pref - Security - disable remote control infrared receiver)
In regards to the last one, are you saying you can't rent content directly on ATV, not sure what the question was here?

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IPhone Home Sharing problems

Here is my home sharing problem. I have 3 devices, a MacBook Air, a PC running Windows 7, and an iPhone 4. All software is up to date. ITunes is installed on both computers, and the exact same Apple ID and password have been entered for home sharing on all devices. The iPhone's music library will NOT show up in any of the Home Sharing folders in the other computers. However, the Mac and PC libraries DO show up in the iPhone, so the password is correctly entered. All computers have been activated and reactivated, restarted, iTunes reinstalled, my router has been reset, firmware up to date. Music from the other computers can be played through Home Sharing on the iPhone, but the iPhone library will not show up in the other computers.
Any suggestions? Thanks in advance!
- Cole

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

AppleTV 3 Needs Daily Reboot to Play Home Sharing Content

Our AppleTV 3 has been requiring daily restarts in order to play home sharing content. We are able to see and navigate the shared library with no problem, however, when we select an item to play, we get the spinning loading indicator and nothing ever starts. If we restart the ATV3, things seem to work well for many hours until the issue appears again and another restart is required. We most often play content purchased through iTunes (thus contains DRM) so I've been suspecting it is some sort of authentication issue perhaps.
All streaming services (Netflix, Hulu, YouTube, Trailers) play without issue.
The Setup:
Apple TV 3 w/ latest OS [Wired Connection to network]
Mac Mini MD387LL/A (w/16GB RAM) running Yosemite (iTunes and OS fully updated) [Wireless Connection to network]
ASUS RT-N66U (w/ CenturyLink 1Gb/s Internet Connection)
Thanks in advance for any suggestions/tips!

Welcome to the Apple Community.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Sources of Interference
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
Another potential source of your issue maybe some sort of issue with the HDMI connection, have you tried another cable or TV.

HT202213 Home sharing problem: I have never set up home sharing but I feel I understand it. I recently (last 2 months or so) deauthorized, first time ever, all computers with my iTunes account. I am trying to set up home sharing but get iTunes says "You

Home sharing problem: I have never set up home sharing but I feel I the concept and how it works. I recently (last 2 months or so) deauthorized, first time ever, all computers with my iTunes account. I have 3 computers authorized. I am trying to set up home sharing but get iTunes says:
"Home Sharing could not be activated because this computer is not authorized for the Apple Id "#########@###.com". Would you like to authorize now?" I click "authorize" and get the next error " You cannont authorize more than 5 computers. You have already authorized 5 computers with this Apple ID. To authorize this computer you must first deauthorize one of the other computers."
Can someone help or shed more light on my problem?
Thanks,
Richard

Home Sharing is designed to work on your local network not across the internet/cloud.
Stuff is accessed under the Computers column where your local iTunes library on a local computer would appear.
Home Sharing would share your iTunes content (i.e. stuff stored in itunes on the computer, not in the cloud) with AppleTV or an iPad etc on the SAME network.
AppleTV2 will not be able to see itunes content on the work computer over the internet. It's not designed to. if the work computer was on the home network it would.
iCloud is in it's infancy and is not a mature product - iTunes TV Show purchases appear on AppleTV, but currently music does not unless you are subscribed to iTunes Match. I find this rather odd to be honest, along with the inability to buy music on AppleTV2. Movies purchased in iTunes are not authorised for iCloud viewing currently either.
Maybe it has something to do with iTunes Match 'getting in the way' - i think they assume you'll use that whereas you really want to be able to access Purchased music from the cloud without subscribing to itunes Match which is overkill for some.
AC

TS2972 access your itunes on apple tv, turn on home sharing in itunes on your computer using "iTunes account"

I've had the apple tv 2 since the week it came out and haven't had much trouble with it until now. I haven't changed anything with my network settings. I have noticed the apple tv light seems to turn on at random times now when not being used. Now just about every time I try to access my iTunes library I get "To access your itunes on apple tv, turn on home sharing in itunes on your computer using (my account name)". My iTunes library is not listed. If I restart iTunes my computer with iTunes open will now be listed but when I select it it tries to connect them errors out. If I restart the computer then everything works fine. That is until next time I try to connect and I have to do it all over again. I don't want to have to restart my computer every time I use the apple tv. Any idea why this just started happening? Everything has worked until now. Bug in the latest iTunes maybe?
Thanks.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first.

TS2972 I got a new computer. Apple TV states "to access your itunes on apple TV, turn on home sharing using.. I have done this. Still does not work

I got a new computer. Apple TV states "to access your itunes on apple TV, turn on home sharing using.. I have done this. Still does not work. Can anyone advise me on why - it was all working great before i switched computers

You mention doing all of the above, what would that be exactly?
The article linked above is for airplay, have you checked home sharing tips?
http://support.apple.com/kb/ts2972

HT204291 I've done all of the above but I'm still displaying the message: to access your iTunes library on Apple TV, turn on home sharing in iTunes on your computer using ....... My home sharing is on ???? Confused, I've restarted and reset Apple TV with

I've done all of the above but I'm still displaying the message: to access your iTunes library on Apple TV, turn on home sharing in iTunes on your computer using ....... My home sharing is on ???? Confused, I've restarted and reset Apple TV with no change

You mention doing all of the above, what would that be exactly?
The article linked above is for airplay, have you checked home sharing tips?
http://support.apple.com/kb/ts2972

The new iTunes update gives me no option for a "share" tab on the side bar for me to play home shared music. why? please help i need to listen to beyonce!! plzzz

The new iTunes update gives me no option for a "share" tab on the side bar for me to play home shared music. why? please help i need to listen to beyonce!! plzzz

"share tab on the side bar ..."
iTunes has not had a sidebar for over a year. You can see one (as iTunes 10 used to show) by doing View > Show Sidebar from iTunes' menu.
But I'm not sure if that is your issue. You do not need a sidebar to do home sharing. Are you running the current iTunes (11.1.3)? Have you turned on sharing in Preferences? Have you done File > Turn on Home Sharing?

Home sharing problems since Apple TV update

Hello everyone;
I have a Apple TV 2, an iPhone 4S, an iPad 2 and a Macbook pro 17" on the same iCloud account. Syncing of data between the computer and two iOS devices has been rock solid. Kudos on this system architecture, it is exactly what I have come to expect from Apple.
I recently purchased the Apple TV2 - but am now past the warranty period - to stream music and videos to the stereo from my Macs, either the iPad or computer mostly. It has been an excellent digital sound source, since most of my music is encoded full quality.
For the past two years the performance of this system has been flawless. I have the Remote app for my iPad, which is an awesome way to control an Apple TV for music playing, since you can build the 'Up Next' menu really easily, and having the iPad keyboard for inputting passwords and search items in the youtube browser is very handy.
About three months ago my Apple TV requested an update. When it was done my home sharing network was not working, would drop out, would shut off suddenly and disconnect my devices. I searched the forums and all I could find was the suggestion to make sure iTunes and both iOS devices had the latest updates. Sounded a bit cliche, but reasonable, so that was done. Still no joy with the network. Could not get it to connect.
Found another link that recommended updating the firmware on the modem. Tried that, and voila, the home sharing was back. Didn't last though, the next time my Apple TV went to sleep, it was gone again. I realized the modem rebooting may have been what did it, so I tried it again, and voila, the home sharing was back… and stopped again after a while.
Now I have to reboot the router every time I want to connect and it doesn't last. This is a pain in the arse that disrupts everyone on it, and is flatly incompetence on the part of Apple to release an update that screws up the main reason anyone would buy their product. The Apple TV is half a device without streaming. It should be said that Netflix and the internet are perfect on the Apple TV throughout this whole ordeal, so obviously there's no problem with the internet, the wireless, or the hardware. It plays music and video perfectly through whatever source is available. It just won't home share with the rest of my stuff. Literally wile I typed this my iPad just lost its connection to the Apple TV while the remote app was shuffling my music in the background.
So this is my rant. I've been a happy Apple consumer and advocate since my first Powerbook 140 bought in 1991. It's been great to watch the evolution of this company, and I'm always impressed with the user experience they provide, until now. Purchasing an Apple TV was a no-brainer for me, since everything else was seamless, and originally that's exactly what it was until this update ruined it.
I tried to contact Apple for help, or to find a tech note that would lead me to the solution, and was told I'd have to pay for the call. They did this, not me, so why do I have to pay them to fix their mistake? Does a company have the right to ruin a product you've already purchased, then ask for money to help you fix it? That is a strange business practice.
If there's something I need to configure or reset, so be it, but where can someone find that out? Literally in 10 minutes of what should be an innocuous update, I have lost my music box through no fault or mistake of my own.
If there is someone from the Apple tech support community or genius bar on this forum I invite you to support your product and let me know if there's a solution to the problem Apple created. They've made their own product look like crap. This is very un-mac.
speakerman65

I had variations of all the issues described after my firmware update to Apple TV software 7.0.2(6915) And all my iOS devices to 8.0.2. Had Home Sharing turned on on all devices and Apple TV. Initially AirPlay icon disappeared completely from Control Center but mysteriously appeared overnight. Prior to that I tried all standard Apple Support advice I can find including resetting my Apple TV which was really frustrating especially when it did not solve the issue. Even after AirPlay icon appeared this morning, I am not able to AirPlay my home screen from Control Center - every time I select AirPlay and turned on Mirroring, it reverted back to my iPhone. Even Remote App did not work though Home Sharing was turned on.
Then I tired this out of the blues - went to my iPhone 6 Photo Stream and selected a video clip I took and then flip up Control Center and then tried AirPlay and mirroring again to Apple TV and then everything started to work! All my other devices started working again as well. Remote App is able to connect and pair with AppleTV. Seems like Apple TV needed a jolt after firmware upgrade from some media app like Photo Stream. Very strange.
Hope this helps others on this thread. Most important of all, if there are any Apple support personals or engineers reading this, I hope this might help in troubleshooting this annoying bug and provide an important fix.
Don't mean to vent but I am a long time Apple fan since Mac Classic days and pretty much have everything Apple from computers, tablets, phones, to AirPort Extreme. I have always been bragging to my friends and family on how seamless and trouble free Apple products are but you can imagine how embarass I was when I had friends over for Thanksgiving and I was touting Apple TV/AirPlay until this happened under my very nose. This gave some an opportunity to brag about the competition. Apple please do us proud again - we still want to brag about you.

How to escalate ATV Home Sharing Problems to Apple?

I too am one of the many people that is having issues with Home Sharing between my AppleTV and iTunes. I am a relatively technically-savvy user, and I am unable to determine why this problem exists.
I have a mac mini that does nothing except serve iTunes to the home. The machine was purchased within the last year and a half, never goes to sleep, and is not connected to a display. The entire house is wired with Cat-5, so I have a direct connection between all of the machines in the house, and all devices like the Apple TV units that we own. The AppleTV is set to never sleep as well, so the working connection should remain in place.
The issue is that we have Home Sharing turned on in iTunes on the Mac Mini, and on the Apple TVs (mostly 3's, but a couple of 2's). After a period of time (couple of hours let's say) the connection breaks. When we go to the AppleTV and try to connect to the library, it shows as "loading" for an indefinite period. The only way to resolve the problem is to remotely access the iTunes library from another machine and double-click a file (like a movie for instance) and then the hanging-state on the ATV goes away and the files are available for play. Couple of hours later - same issue arises.
The problem is not at the computer level IMHO, b/c I setup another iTunes library on my Mac Pro to test, and the same issue arises.
The only thing that has changed in the last few months is software on the AppleTV. 2 versions ago, this issue arose and I began to research the problem, but a software update came from Apple and the issue went away. Since the most recent update - the problem appears to be back.
I have tried all options I could find - resetting my ID, setting the units to not go to sleep, researching and changes ipv6 settings, etc, and nothing keeps the connection in place.
I am an Apple supporter, and have clearly bought into the ecosystem. What I expect for my money is that the basics work consistently. An established connection between new devices that are directly connected should always work. Wondering what should be done to engage with Apple to advise of this issue that I and many other users seem to be having.

Hi Winston,
I appreciate your response. I will engage Apple via the link you provided.
If I were the only person having this issue I would tend to agree with you, but the same issue appears in a number of threads on the front page of this board. In addition, if I never had this working well, then it could be a user error issue. I haven't changed anything about my network recently - nothing. No new routers, no new settings, no new devices, nothing. Literally, I had this working well for like a year, then suddenly it wasn't (and coincidentally after an update). Then, suddenly it was working perfectly - after an update - and now suddenly it isn't - after an update. The only change in the whole chain is the software update, so tough to imagine its a network problem. In addition, I have a Western Digital Live device on the same network accessing my NAS, and it's working perfectly.
I'll use the link you provided. Thanks again.

Home sharing problem with music between iTunes and Apple TV

iTunes 10.5.2.11
Apple TV2 running 4.4.4 (3330)
Windows 7 pc
WI FI connection
Apple TV is losing its connection to iTunes on my windows 7 pc after streaming EXACTLY TWO SONGS. I've never had this problem until the last update of iTunes to 10.5.2.11 and Apple TV 4.4.4. Home sharing is on in both iTunes and apple TV. I launch my computer from apple TV and open the music folders, select an album/playlist or even shuffle (doesn't matter what I do). Apple TV will play two songs and then lose its home sharing connection to my iTunes songs. TheBuffering icon continues to spin as it looks for the next song on the playlist, but the \song never starts playing. If I sue the apple TV remote to return to the main menu, it is apparent that my computer is no longer visible to apple tv.
The only temporary "fix" (which again only works for EXACTLY TWO SONGS) is to re-start home sharing on my pc or apple tv. Obviously, you can't listen to music by continuously turning on/off home sharing on eiter device. Doesn't matter which device I choose to restart home Sharing.
I've spent considerable time troubleshooting this issue. It is NOT a router issue, nor is it a signal quality issue. I'm able to stream feature-length movies from iTunes to apple TV without issue. It's only music files. The cynic in me thinks its apple wanting me to spend $25 to put my music in its iCloud service.
Other troubleshooting that I've tried. None successful.
Uninstalled and reinstalled iTunes.
Tried a fresh install of iTunes on a brand new windows 7 maching
Restored my apple TV.
disconnected / re-connected outlook.

bump to Apple. Many people are having this issue and no fix yet!

Using 2 apple Tvs home sharing problem

HI
I have a problem using an 2nd gen and 3rd gen apple tv at the same time. When I watch 3rd gen in the lounge my 2nd gen in the bedroom shows home sharing not activated. I then exit itunes and reopen my 2nd gen will then show my files shared. The 3rd gen will then show home sharing not activated . Please help

yeah give them different names though and of cause Apple TV 1g don't support airplay at all it only support airtunes which is the audio part of airplay and it only works from computers with itunes it does not work from ios devices

Apple tv not recognising home sharing with mac book air

Apple TV has worked fine in the past but now it is saying I need to turn on home sharing to find my computer. Home sharing is turned on my MacBook Air - nothing has changed since it last worked. I turned Apple Tv on and off again and tunrned home sharing on and off but still no go. Any advice appreciated.

Hi there Keryn62,
It sounds like you haven't changed anything, but you are unable to use Home Sharing between your Apple TV and your computer, even though you have verified that they are both signed into the same Apple ID. I would use the rest of the troubleshooting in the following article:
Troubleshooting Home Sharing
Thank you for using Apple Support Communities.
All the best,
Sterling

Apple TV Air Play problem Picture and sound intermittent

When I watch a Air Play show on my TV the audio and picture stops for few seconds though out the show. It do not seem to do it on the Ipad 2 screen.
I updated the software for the Apple TV and it still has the problem. Any Ideas?
Bob

Then the issue is with your wireless network.
Reboot ATV and router
Make sure router is up to date
Go to istumbler (Mac) or netstumbler (PC) to get a report of the network, look for signal strength and noise

Apple TV home sharing problem

I have connected apple tv but it does not recognize my apple ID or password when I try to turn on Home Sharing on the TV. Any help here?

Try "Settings","General", "Reset". It will take about 5 minutes all up. When done, it will for ask all your details for setting up. Don't forget to check the region setting for your area.
Good luck

Apple TV - Air Play - Home Sharing Problem

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