Apple tv and itunes do not work

Gotta say that apple tv remains a horrible hobby that needs a lot of tweaking. We have 2 units and both are twitchy. sometimes work, sometimes not. We rented a movie, and have spent the past 25 minutes trying to get it to work. Finally gave up on one unit (streaming doesn't work well) and plugged in the old one, and we had to reset it about 10 times before it recognized that we actually rented the movie.
anyone else have these frustrating issues with this product?
We do not seem to have problems with Netflix etc, just with itunes rentals. Frustrating.

Typically issues are caused by the network. Netflix adapts in order to stream instantly whereas iTunes is fixed and loads to the system (buffering a portion before it can start).
What is the speed via speedtest.net ?
Check for interference using istumbler or netstumbler
Verify DNS is set to your ISPs (settings - network - DNS should be automatic)

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