Apple TV and Port 3689

I am running iTunes 8.0 and OSX 10.5. I have a Windows wireless network. Unexpectedly I cannot sync my Apple TV with my computer. It tells me I have a firewall blocking Port 3689, and I don't as far as I can tell. And I haven't changed any firewall protections until I tried to fix this problem. It used to run fine, and other than iTunes 8.0 getting installed fairly recently, (the only change I can recall)I've had no problems syncing. I have disabled my Windows firewall, added the port number specifically in my Windows computer, run a Mac disk utilty to fix any permissions on my Mac, all to no avail. I cannot follow the directions posted about allowing the port to be opened on the Mac because there is no way to do that in OSX 10.5 that I can find, although there apparently was in previous versions. I have made sure that file sharing is enabled and that iTunes is specifically noted in the section allowing incoming connections (I am allowing ALL incoming connections in the Mac firewall). Anybody else have any ideas? Thanks for your help!

when you say that your daughter's iTunes "stole" the apple TV pairing...
1. it sounds as though you are all on the same computer. are you all using different user accounts on the same computer?
2. has either of your two daughters ever paired the apple TV up with their library?
3. this one's conditional but it is something you could try:
a. IF your daughters are using different user accounts on the same computer
AND
b. IF they have never paired their libraries with the Apple TV
THEN
c. Try going into iTunes on their Windows User accounts, and go to Edit...Preferences...Apple TV Tab... and once there uncheck "Look for Apple TVs." From this same screen you can also determine if the Apple TV is paired with their iTunes library or not and remove the pairing if necessary.
IF this doesn't work or if the conditions I am perceiving based off of the info you provided are not correct, then please provide more info and we'll take it from there.
Good Luck with it!
Message was edited by: pocket8077

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Apple TV and port 49152

I have just had my 160GB ATV upgraded to 320GB.
All set up again, but as I now have to sync my iTunes library to my ATV again, I thought that I would do it by ethernet as it would be faster than wifi.
However, when I try it, I get the message that I need to "make sure that port 49152 is open" in my firewall. The thing is, the firewall on my mac is open already, as I rely on the firewall in my router.
Any ideas? Also, how do I check that this firewall is open?

FYI..I had the upgrade done in a Mac repair specialist's. It is quite a common upgrade. You can see that on the net that a lot of people do it.
They said that all they did was replace the HD with the bigger one (320Gb) that I supplied, and cloned the ATV software partition onto it using ATV Cloner. I just connected to power, and TV (HDMI), and it started OK, then asked me to enter the password for my WiFi, then the 5 digit code in iTunes to pair it. All went OK.
It was actually syncing by wifi, but as my old 160Gb was full, I thought it would take ages, and decided to connect via ethernet cable.
The first time, I connected to my Netgear router, and got the message about port 49152. I then connected directly to my iMac, and got the same message.
It has been running all afternoon, syncing by WiFi, and only synced nine films 13Gb, so I just tried connecting once more through my router.
It now says that it is syncing, "Copying 1 of 5805", but the capacity at the bottom of the iTunes page, where it says Video, Audio, Other, Free, does not seem top be increasing. In the side column the download wheel is turning next to the ATV. I have not changed any settings since my earlier post, and am not sure if it has resolved itself.
I shall wait, and see what happens, and report back here later.
In the meantime, thanks for any help / advice given.

Fix for slow Apple TV sync or stream (port 3689 alert)

If you use Intego VirusBarrier X6, syncing or streaming to your Apple TV may be extremely slow or stop altogether. Your network connection may also be broken. The same may also be true with other virus protection or internet security software.
In many cases, you may receive an alert message saying: Check that any firewall software running on this computer has been set to allow communication on port 3689.
Here is how to modify your VirusBarrier Firewall to open port 3689. If you use other security products, you will need to check with the vendor for specific instructions.
1) In VirusBarrier X6, go to the Firewall section and set the Mode to Advanced.
2) Click the "+ icon" at the bottom left of the window. This will add a new "untitled settings" entry to the list on the left of the window.
3) Right click or control-click in the rules window (the blue and white striped area of the window). Choose "Insert Standard Set" and select whatever setting you were using before (for example: Client Only, Client Local Server, which is the default setting). This will insert the standard rules for that set.
4) Now you must create a new rule for the Apple TV. Click the + button (bottom left). The new rule window will appear.
-- You can name it anything you like, but something that tells you what the rule is for would be recommended. For example: Apple TV.
-- Set the source as "Local Network", the destination should already by "My Mac".
-- The 'Service' option is where you assign what service this rule applies to. However, there will not be an Apple TV option in the list. You must create a new service. Click the '+ sign' next to the services drop down menu. A "new service" window will appear. Name the service something appropriate for it's function (for example: Open port 3689), set the Protocol to TCP, click Single Port, and enter 3689 for the Port.
-- Leave the Interface set to Any, and make sure Allow is enabled.
-- Allow should be enabled, then click OK.
5) This new service you just created will now be at the bottom of the Rules list of your new "untitled settings". You MUST drag it to the top of the list (making it rule number 01).
6) Click the button next to your new "untitled settings" to activate them. Apple TV should now be able to sync (or stream) without problem.
Message was edited by: Meikle

I am having the same problem since upgrading to ATV 2.3 and iTunes 8.0.2.20 for a PC. Since people are having this issue with Mac iTunes, my guess is that it is ATV 2.x that's the problem. Everything stopped syncing as far as I could tell. Apple Support was totally unhelpful. Wanted me to pay for extended care even since I bought my ATV last year. Told me it was "buyer beware" with respect to updates, and that my only recourse was to role back to the factory default (version 1.1) - that is unless I wanted to pay for support. So I asked her if she'd heard of the problem, and she said no. Excuse me? What would I be paying for then? Why can't this company support the piece of junk software they just released??? They are shooting themselves in the foot because now that I've rolled back to 1.1, I can't buy the new content they're pushing from the iTunes store. I've never been this put off by a company and the false advertising that "it just works."
Message was edited by: Win on a Mac

How do I fix Apple TV/iTunes Sync issue (port 3689)

I am having a port 3689 issue, I looked through all the other topics on it here, seems common, I only just bought my Apple TV unit and thinking about returning it, the guy from Apple support tried his best but still no fix.
iTunes says port 3689 is blocked, I have tried the following to rectify
1) Opened up port 3689 and 5353 on the modem
2) connected the Apple TV box directly to the Netcomm modem avoiding the wireless network
3) Called apple for assistance
4) disabled my firewall completely
5) re-instated the firewall and opened up ports in the firewall itself as a rule
After all this still says it's blocked.
Any other ideas?
Please help
Message was edited by: simosyd
Message was edited by: simosyd

I had the same problem. I tuned off the firewall, rebooted computer, unplugged the router and turned off AppleTV, then I turned them all back on.
Then it works fine.
If I do all that but leave the firewall on, AppleTV syncs correctly the first time iTunes is loaded. After that I get the error and need to either turn off iTunes or simply reboot the computer and the sync goes back to working (again, first time only).
While it it definitely seems like a firewall issue, it seems to be a problem within iTunes/AppleTV and I doubt there is a way it can be fixed permanently by managing the ports (i.e. wait for the next update for the real fix).

My first generation AppleTV will not sync with iTunes anymore. I get an error message that says: "The Apple TV is not responding Check that any firewall software running on this comptuter has been set to allow communication on port 3689" firewall is off

My first generation AppleTV will not sync with iTunes anymore. I get an error message that says: "The Apple TV is not responding Check that any firewall software running on this comptuter has been set to allow communication on port 3689" firewall is turned off.. Any ideas?

Thanks Rudegar,
I only synch and do not stream off of my 1st Gen AppleTV
I will try with ethernet but will be a pain in the butt if i can not fix it with wifi for long term fix
I may end up trying to do a named IP address vs DHCP for this appleTV (not sure if i can do both and do not want to remove DHCP as i have a bunch of sensors and other devices that I prefer to dynamically add to the network via DHCP vs. assign each one
Will keep working on other fix options (factory reset, etc.)
Thanks again

ATV not shown in devices list and firewall port 3689

Having a nightmare with ATV. I have searched and found some help for some of the ATV problems I have had in other threads but seems that a couple of issues remain unsolved for most people.
I have just purchased an ATV updated it to latest software; at first had the Samsung TV HDMI problem which can be solved by telling the TV that the connection is a PC (seems to alter settings for that HDMI port on Samsung TVs).
All was well for 30 mins (kids got stuck in and started watching a film that was on my itunes library) then ATV lost connection to itunes media (still had network and internet for movie trailers). Tried various things reset ATV and quit itunes etc and got the firewall port 3689 error message in itunes.
Tried a variety of stuff to fix the 3689 issue including: fixing permissions on imac HD; re-installing itunes, adding port forwarding to my BT homehub, telling itunes to share my library, adding firewall rule in OSX for itunes. Then reset and tried again, this time it worked for several hours started to sync etc. Then paused ATV in middle of film and imac went into sleep mode....after this ATV stopped seeing itunes media and imac went into circle of death.
Since reboot of imac and reset of ATV nothing works; can't see ATV in itunes at all, tried all the normal reboot type stuff.
Starting to get frustrated ATV seems flakey expected this to be normal apple experience but so far I feel like I do at work in Microsoft **** where nothing makes sense and I'm rebooting all the time ...any ideas ...BT homehub is suspect but seems odd that it worked for hours then stopped !!

OK - rebooted BThomehub and forced ATV off network and back on and now itunes can see ATV and is syncing again.
The common failure on both previous occasions was pausing a film for few minutes and imac going into sleep mode on second time.
Anyone seen this before ... ?

TS2709 Apple TV error: open port 3689

I just did a factory restore on my Apple TV. I then set it up again from scratch and synced data successfully. Then I did a ATV software update to the latest version. After this I noticed my photos dissappeared from the ATV, but all other synced content remained. iTunes sees the ATV but now when I try and sync it, I get an error telling me that "ATV isn't responding and to check my firewall settings to be sure that port 3689 is open".
I've checked the firewall and iTunes is listed in windows 7 firewall authorized programs and the settings for that program are good. I even tried specifically changing the port to TCP 3689 and it still gave me the same error message when I tried to sync.
Right now I can't sync my ATV because of this problem. There are no valid articles in the apple knowledgebase about this problem that I can find either.
Does anyone have any suggestions on a fix?

firewall is not the place you want to see if it's blocked it's in your wifi router you want to verify it
how you go about this depend on the router it's manual would likely describe how one unblock ports

Dreaded "port 3689 blocked" message when trying to sync Apple TV

I have a suggestion that MIGHT help others . . .
I, too, received the infamous "3689 blocked" message when syncing my ATV (1st gen) to iTunes. Never had the issue before, maybe the latest update to iTunes had something to do with it?
Anyway, I tried everything . . . turning off firewall, adding access to port 3689 (TCP protocol) for the Apple TV in my router software, etc. All to no avail. Same error. Then, I came across a reference online to adding access to port 5353 (UDP protocal) . . . that was the trick (at least for me). So, include both in your firewall access and/or router port forwarding access and see if that does the trick for you.

You don't need to, just check your firewall settings and ensure that access is allowed to iTunes.
Are you running any other security software on your Mac.

Apple TV not responding-Port 3689

I have been syncing with my Apple TV for almost 2 years. My only recent changes have been the upgrade to Snow Leopard. When I tried to sync today and clicked on the more info I received the following response:
Once you have synced or paired the Apple TV to your Mac to establish a syncing or streaming connection, iTunes may say "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."
Firewall is not enabled presently. Any help would be appreciated.
Thanks

AZWally wrote:
.............. I received the following response:
*Once you have synced or paired the Apple TV to your Mac to establish a syncing or streaming connection, iTunes may say "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."*
Is that the message you get, or are you saying you have re-linked the library (pass code) as a troubleshooting step and then get the message: "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."

How to solve this. It happens even when firewall is disabled. Apple TV: "Check that any firewall software running on this computer has been set to allow communication on port 3689" alert in Windows

How to fix this. Happens even when firewall is disabled. (Apple TV 1st generation)
Apple TV: "Check that any firewall software running on this computer has been set to allow communication on port 3689" alert in Windows

After a few hours the same issue started again. (Port 3689 error) I checked my router settings and it shows ATV asd connected to my netrwork. ATV also shows in iTunes devices. It asll works till I try to sync. Then the error pops up
I tired restoring ATV to factory settings. Even backed iTunes up to version 8 and every combonation therein. I started an older Gateway running Vista 64bit and it syncs fine with ATV although it's slow and I have to transfer movies from my Win 7 to tyhe Vista machiner.
I cannot find any reason for this issue. Can anybody solve this before it dribves me crazy? (Crazier)

Apple TV not responding, check firewall port 3689

Hi,
I have this problem: "Apple TV not responding" with my PC wired to the router (Thomson Speedtouch 780i WL). I have read all the topics on this issue and tried everything: no success! With my XP laptop I can make a wireless connection and everything works fine. But not with the PC where I have all my music and photo archives on.
Now I have a clean installed Vista and the problem remains the same. How is this possible?
- the firewall port 3689 is open
- i have rebooted everyting
- i have made a new connection with the apple tv
- apple tv software is updated
I want to get this thing working. Could you please help me?
Thanks, Sliek.

The problem is not with the router nor the firewall. And with you having the issue on a PC and I having it on a Mac, this rules out the OS. That leaves a networking problem in either iTunes or the AppleTV. Or most likely a dropped packet of information between the two.
Using NetBarrier I have watched the interaction between my Mac and the AppleTV. The sync occurs in three separate phases. The first phase initiates communications via port 3689 and a few high order ports (49xxx - 6xxxx). After this is finished about a dozen ports are opened by the AppleTV (all high order) for a couple of minutes. When these ports close and after a substantial wait, the AppleTV opens a whole s**t-load of ports (well over 200) and the actual sync occurs. It is this third phase that fails when I fail the sync. Or iTunes gets stuck waiting for a response from the AppleTV. I think that the AppleTV is dropping the ball and failing to respond properly.

Apple TV Not Responding - Firewall Port 3689?

I just purchased the Apple TV, and went through the setup. Everything seemed to go smoothly until I tried to sync through iTunes and I got an error saying:
Apple TV is not responding, check that any firewall software is set to allow communications on port 3689
Any idea what is going on? Could I have entered the password to my Airport Extreme wrong? I am on a Macbook Pro under 10.5.4.
Thanks

Well I say hijack because if the ATV connected to wireless, nothing else could. The computer sharing my iTunes library would stay connected for about 20 minutes, then whatever I was watching would freeze and then connection was lost. Had to reboot everything to get the connection back up. To figure it out I just realized that when the ATV was connected, it was the only thing connecting. iphone, desktop pc, mac mini, and laptop pc would all lose connection. I think I jumped the gun posting I got it working though, because after I set the reserves in DHCP it worked long enough to get my hopes up...now the other devices still have connections, but iTunes stops sharing about 20 minutes into whatever I'm watching. Very frustrating. Other forums are telling me to buy an airport, i may try it just to see if it works, but think its pretty shady if thats what I have to do to get this working right.
BTW I'm using a Linksys WRT160N (http://www.linksys.com/servlet/Satellite?c=LProductC2&childpagename=US%2FLayout&cid=1175239516849&pagename=Linksys%2FCommon%2FVisit orWrapper) router. WEP enabled for now but was and will use WPA TKIP.

Apple TV w/OS X server 10.5.5 - port 3689 error

Hello
I wondered if anyone could help with this problem.
We just changed our former server (a mac mini running OSX 10.5.5) to OSX server. It simply served our iTunes library around the home/office, which it did effortlessly to multiple computers and two Apple TV's, all hard-wired.
Now that we have changed to Server, when trying to set up the Apple TV's in iTunes, i get an error 'the device didn't respond, please check port 3689 in your firewall settings'
I did check this - all ok, and i also tried completely disabling the firewall, but still no luck.
The only change on the network was the changing of software.
Does anyone have any thoughts?
Many thanks

You can make suggestions to Apple regarding Mac OS X by submitting feedback here:
http://www.apple.com/feedback/macosx.html

TS1447 I have Just purchased an IPad- Computer Windows xp and appers to have the same Port 3689 but I am finding it difficult to get an answer which I find equally difficult to comprehend. How do I unblock port 3689 in simpleton's language!? LRC

How do I unblock port 3689 which, in its blocked state, appears to be preventing me from using my I Pad with ITunes ? This Port 3689
is becoming famous. Is APPLE on the case with this problem? LRC

What make and model of firewall software are you running on the PC, Ron?

TS2709 I can't get Apple Tv to sync. I have opened a port (3689) for itunes sharing but it has not solved the issue. Any ideas?

I can't get Apple Tv to sync. I have opened a port (3689) for itunes sharing but it has not solved the issue. Any ideas?

do you mean sync or shared lib?
because unless you have the old silver alu appletv with a harddisk sync is not possible at all

Apple TV and Port 3689

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