Apple TV Cannot Play Movies with iTunes Extras

For some reason, when I click on a movie in iTunes (downloaded from the iTunes Store), it plays the iTunes Extras by default, not the movie. I noticed the problem when I could not get my ATV2 to show these movies via Home Sharing. The affected movies do not even show up on my ATV2 via home sharing. Does anyone have any idea what is causing the iTunes Extra file to be the default playback file for a movie? Movies in my iTunes library that don't have iTunes Extras play just fine in iTunes and on my ATV2.

Go to your itunes library on computer and highlight the Movies category, try to find the movie - then right click and 'Show in Finder' (or Windows equivalent to view the actual movie files).
For each movie with extras you should have:
MovieName.m4v (main feature)
and
MovieName - iTunes Extras.ite (extras files)
You should actually see an entry for each in itunes grouped together.
AC

Similar Messages

HD movies with iTunes extra won't play on Apple TV.Tried to repurchase and message states, "Already purchased, would you like to view now?" Submitted "YES" and am taken to movie's menu with iTunes extra with no tab for 'PLAY'. Menu won't work at all.

Several movies I purchased won't play on Apple TV. They don't show up on my Apple TV menu, and if I search for them, the "Purchase HD movie" tab shows up. When I try to re-purchase, states "Already Purchased- would you like to view now". I answer "YES" and I'm taken to a screen without a "Play" tab. Other tabs such as "Extras" are frozen and don't work. Unable to see the movie or any of the iTunes extras.

Hey there storytellerstudios,
I see that you are having an issue with some purchased movie extras from iTunes on your Apple TV. I would like to suggest that you use the following link to help you report an issue with these purchases to iTunes:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT204084
Thanks for using the Apple Support Communities!
Cheers,
Braden

Movies with itunes extras

Any ideas on how to play a movie that has been downloaded that contains"itunes extras'? Movie previously played but now it will not. Only the extras play.

Hello jiffypop18,
That is strange that the main movie will not play. I would try deleting the movie from iTunes and download it back again in case there is an issue with the main movie. Take a look at the articles below before you go through those steps to make sure that you can download the movie again. Let me know if this helps.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/en-us/HT5772
Download past purchases
http://support.apple.com/en-us/ht2519
Regards,
-Norm G.

Movies with iTunes Extras show only HTML code and not title screen when double clicked.

I only noticed this after some iTunes updates. Any movies that have iTunes Extras donot show the "Title Screen" when double clicked. They only show HTML script. I can still watch the movies, and can access the extras by going to the folder they are in, but thats a pain. I have purchased other movies with extras since encountering the problem and have the same issue. I run windows Vista on a 32-bit system. I have all updated drivers. I have searched the web for an answer but couldnt find anything. It is prob something insanely easy. Any help would be appriciated.
Example of text that appears when double clicking:
<!doctype html>
<html>
<head>
     <meta http-equiv="Content-type" content="text/html; charset=utf-8" />
     <meta name="hdtv-fullscreen" content="true" />
     <meta name="hdtv-cursor-off" content="true" />
     <title>Paul (Unrated) [2011]</title>
     
<script type="text/javascript" src="TuneKit/src/TuneKit.js" charset="utf-8"></script>
     
     <link rel="stylesheet" href="css/shared.css" type="text/css" media="screen" />
     <link rel="stylesheet" href="css/home.css" type="text/css" media="screen" />
     <link rel="stylesheet" href="css/chapters.css" type="text/css" media="screen" />
     <link rel="stylesheet" href="css/features.css" type="text/css" media="screen" />
     <link rel="stylesheet" href="css/more.css" type="text/css" media="screen" />
     
     <script type="text/javascript" src="controllers/data.js" charset="utf-8"></script>
     <script type="text/javascript" src="controllers/home.js" charset="utf-8"></script>
     <script type="text/javascript" src="controllers/chapters.js" charset="utf-8"></script>
     <script type="text/javascript" src="controllers/features.js" charset="utf-8"></script>
     <script type="text/javascript" src="controllers/more.js" charset="utf-8"></script>
</head>
<body>
     <div id="bleed">
          <div id="navigation">
               <img id="pic0" class="picBLANK" src="images/home/Paul_mm_background_01.jpg"/>
          <img id="pic1" class="picBLANK" src="images/home/Paul_mm_background_01.jpg"/>
               <img id="pic2" class="picBLANK" src="images/home/Paul_mm_background_02.jpg"/>
          <img id="pic3" class="picBLANK" src="images/home/Paul_mm_background_03.jpg" />
          <img id="pic4" class="picBLANK" src="images/home/Paul_mm_background_04.jpg" />
          <img id="pic5" class="picBLANK" src="images/home/Paul_mm_background_05.jpg" />
          <img id="pic6" class="picBLANK" src="images/home/Paul_mm_background_06.jpg" />
          <img id="pic7" class="picBLANK" src="images/home/Paul_mm_background_07.jpg" />
          <img id="pic8" class="picBLANK" src="images/home/Paul_mm_background_08.jpg" />
          <img id="pic9" class="picBLANK" src="images/home/Paul_mm_background_09.jpg" />
          <img id="pic10" class="picBLANK" src="images/home/Paul_mm_background_01.jpg" />
               <div id="vid" class="vid_bg">
                    </div>
          </div>
     </div>
</body>
</html>

The fix from this other post worked for me.
https://discussions.apple.com/message/17691332#17691332
FIX:
Go into "Get Info" and set the Album name to the name of the movie for both the movie and the "Extra". This will fix it.

IPad 2 to Apple TV: Cannot Play Movie - The Connected Device is not authorized to play protected movies.

I am getting the 'Connected Device is not authorized to play protected movies' message.
Here is my setup:
From the iPad 2 I used iTunes to Rent a movie - Safe House in SD.
I then used Airplay Mirroring to send the movie to my Apple TV.
The Apple TV is connected to a Vizio V0370M HDTV.
According to Vizio all of the HDMI ports have HDCP.
When the movie starts I get this error message on the iPad.
I have used this approach in the past with success.
I rented a couple of episodes of HBO's True Blood and they played just fine on the Vizio through Apple TV.
I believe some were in HD and some SD.
Using the iPad with Airplay Mirroring is a very nice way to send content to the HDTV.
I was hoping I'd be able to do this for anything that is on the iPad.
Is there something wrong with my configuration? Or what I'm trying to do?
Thanks for any help or advice!

I had exact same problem and I have found a way to get round out!!!! Easy!
So the reason it doesn't allow it to play is for security to stop piracy etc.
Plug in the cable and VGA and aux cable and get everything set up so you are looking at the home screen.
1) select Videos
2) selected the film you want to watch
3) click the little play button
4) it will then come up with the message saying it can't play protected films blah blah blah
5) WITHOUT clicking ok double tap the home button to bring up the multitasking bar and swipe left to reveal the control panel
6) hold fast forward for a second or two and the movie with continue to play!
Stay in the multi tasking bar with the control panel, The message will stay there but don't worry. Kick back and enjoy your iPad movie on the big screen:)
I'm sure your saying thanks:) it was my pleasure realising I've outsmarted apples little security protection thing lol

Cannot play videos with itunes 7 on my mac

I recently downloaded itunes 7 and now I can't play any of my video podcasts on itunes, I double click them and nothing happens, also I'm having trouble downloading many podcasts, which itunes says are corrupted or unreadable, what the **** is up with this new itunes?

Just a small update. I even tried rebuilding my music library XML and data files by deleting them and then importing my iTunes folder back in to iTunes. No luck.
Also found more purchased content that won't work (Blade: The Series - purchased on Friday of last week - has the same blank screen issue, no overlay controls or anything, just my cursor, which is the same as Geri's game - noted incorrectly in first post that overlay controls were available), yet The Incredibles works just fine.
Again, any insights I may be missing would be MUCH appreciated.

HT1657 cannot rent movie on itunes with apple tv

cannot rent movie on itunes with apple tv it tells me to go to itunes store on my desktop and everything is upto date here

Yes that's perfectly possible.
The drawback is the rental needs to completely download before it will stream to the Apple TV.
The advantages are it can then be watched on any Apple TV if you have more than one and can be watched as many times as you want (within the rental period) without needing to redownload it everytime.

Since Yosemity and new iTunes i cannot play movies on macbook pro (missing HDCP ability)? Why is that?

Since Yosemity and new iTunes i cannot play movies on macbook pro (missing HDCP ability)? Why is that?
regards Peter

Yesterday I had Apple phone support, they could partly solve the problem. At least I can use my Mac again to view movies but the problem of less resolution in itunes only is still there. My brother has the same macbook, same yosemity and same itunes. It works. Obviously it has to do with other SW on the Mac. Yesterday we removed Displaylink SW (i believe that was the name of the SW?) from my Mac. Perhaps it is not yet compatible with yosemity?

Why am I receiving message to play a movie from iTunes account "cannot play movie". It say not authorized to play protected movie.

Why am I receiving message to play a movie from iTunes account "cannot play movie". It say not authorized to play protected movie.

In a different post, you asked:
Phase10117 wrote:
So r u telling me that I can only look at a movie from my iTunes account on the device that it was download from. This doesn't set very well me. U should b able to your purchase movies from your cloud. Is apple working on this resolution?
There is no resolution needed, as this is not a problem.
I am saying not the device, but the Apple ID is what needs to be the same, unless the movie is rented.
If the movie is rented, it can only reside on one device at a time. But from your error message above, I don't think that is your situation.
Your error message suggests a different Apple ID purchased the movie. If you want to see it, you must use your computer's iTunes, go to Store > Authorize This Account in the iTunes menu on your computer, and have that purchaser sign in with their Apple ID and password, then sync your iPad to that computer.

After software update, I can see the songs on iPod nano in iTunes, but I cannot play/move the songs from iTunes.

After software update, I can see the songs on iPod nano in iTunes, but I cannot play/move the songs from iTunes.

Is the "software update" for iTunes 12? Or something you did to the iPod?

Unable to play some movie from Netflix on my iPad. When I click on a movie an error message comes up which says "cannot play movie. Please try again". Can anyone assist me? I just upgraded to iOS 7.1. Netflix not able to find problem.

Unable to play some movies from Netflix on my iPad. When I click on a movie an error message comes up "Cannot play movie. Please try again later." I contacted Netflix but have not been able the help so I am wondering if it's my iPad. I didn't have a problem before but I have recently upgraded to iOS 7.1. Also is a certain amount of storage needed to play a movie? About how much is that?

Hello all,
I have an iPad 2 16GB with iOS 7.0.3 and Netflix version 5.0.2. I cannot watch netflix on an External LCD monitor that I have through VGA out. I use bluetooth speakers, so the AirPlay is going to that for Audio. Before this update, this combo worked without an issue.
So as of Friday Nov. 8/2013, I contacted Netflix support, and they said they fixed the problem on their end, and the fix is on the Apple side of things, and to contact Apple support.
So, I contacted Apple support, and the first person I spoke to said I would have to agree to pay a $35 fee for 30 days of support to this problem since my unit is out of warranty. I said this isn't a hardware issue, it's a software issue, and I'm not willing to pay to fix a problem you created. So I got a Senior Level advisor on the line, and she was helpful, and she's looking into the issue for me and said she'll contact me sometime on Tuesday or Wednesday (Nov. 12 or 13) to let me know of the issue.
Here's the thing: this is a combination of Netflix and iOS not working correctly with any of the Apple Authorized Dongles. This is truly a code error that some hot shot programmer had major oversight on, and their management didn't catch it either. There was no reason for Netflix to rush to get this Netflix update going until Apple sorted out the bugs in iOS 7.
Anyway, if I hear anything from Donna (the advisor), I'll post it and let you guys know. In the mean time, good luck!

Upgrade to 10.8 cannot play movies and no movies in Photo Booth

Hi
I have been upgrading my iMac and now i cannot play .mov and there are no movies in photo booth.
Is there something I need to do to get this back?
Thanks

In the iTunes preferences have you tried the option under the Advanced tab to Change the location of your iTunes Media Folder location?
This might point you in the right direction
http://support.apple.com/kb/HT1449?viewlocale=en_US&locale=en_US
So on your external drive is all of your media in a folder called itunes or is it just music, movies etc. just in a bunch of folders that iTunes is not organizing?

Error - "Cannot play movie: Movie could not be played"

Hi all,
I'm trying to stream an MP4 video on my iPhone 4 (OS 4.2.1), which I could do with no problems before. For some reason I am now getting the error "Cannot play movie: Movie could not be played". I have tested this URL on a PC web browser and it streams fine. I have tried over the 3G network and wiki... same result.
Has anyone experienced this and / or has a resolution?
Thanks,
Dave

take a look at this thread and see if it helps:
http://discussions.apple.com/thread.jspa?threadID=2691633&tstart=25

Apple TV music video error "Apple TV cannot play the current song"

We have been using Apple TV successfully for many months now, purchasing songs, videos, etc on Apple TV (as well as syncing with a MacBook). The other day we purchased two new music videos, played them once, and now we get that error message "Apple TV cannot play the current song." It plays on Itunes on the laptop. These videos were actually purchased through the Apple TV! Any ideas? I tried restarting Apple TV and the laptop. Thanks.

http://discussions.apple.com/thread.jspa?threadID=1758707&tstart=0

HT2729 HOW COME ICAN PLAY MOVIE FROM ITUNES ON TV FROM LAPTOP BUT NO AUDIO?

how come i can play movie from itunes on tv from laptop but no audio?

Exactly the question i need answered before committing to a mini. I have heard it is not possible. If so this is a big step backwards for apple, as i was able to do it with my old ipad. Any info would be gratefully received?

Apple TV Cannot Play Movies with iTunes Extras

Similar Messages

Maybe you are looking for