Apple Tv-Cannot rent movies

We are having issues renting movies. It gives us option to rent, but when selected it does not play movie.

Have you rented the movie, will it not download or will it not play, is it the rental you have issues with or the preview. Please supply a little more information.

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Billing Info will not update to Apple TV, CANNOT RENT MOVIES!!!!

I lost my credit card and had to get a new one, I updated my itunes on my computer and it works perfectly fine. The problem is that I have tried everything to get it to show up on th Apple TV, but when I click to rent a movie it says "Enter Securtiy Code" witht he credit card number ending in (1234) for example.
The only problem is, that is my OLD credit card number. When I type in the correct number for either my new card or old card (I remember my old code) it tells me to go update my Billing Info in iTunes on my computer. So when I go to my computer, I notice that everything is already correct with the new card and billing address.
My question is, HOW can I get AppleTV to update my Billing Info? If I have updated all my computers, why won't it notice a change?
I have already reset the settings, reset the AppleTV numerous times, and signed in and out multiple times. Nothing works.

This is definitely something to do with Apple TV, as my iTunes account is acting the way it should. I can even rent movies from my computer through iTunes. The problem lies in the AppleTV, they should allow me to atleast type in my credit card through the AppleTV just in case people run into a situation where they don't have a Mac lying around.
I know they are trying to simplify everything, but it's not always a good thing. Atleast give me the option to fix this through the device, instead of relying on it to auto-refresh.

HT1657 cannot rent movie on itunes with apple tv

cannot rent movie on itunes with apple tv it tells me to go to itunes store on my desktop and everything is upto date here

Yes that's perfectly possible.
The drawback is the rental needs to completely download before it will stream to the Apple TV.
The advantages are it can then be watched on any Apple TV if you have more than one and can be watched as many times as you want (within the rental period) without needing to redownload it everytime.

Cannot rent movies on my ipad suddenly. After purchase says contact customer service. Any reason why?, Cannot rent movies on my ipad suddenly. After purchase says contact customer service. Any reason why?

Suddenly I cannot purchase or rent movies from iTunes. Buying apps or music is no problem. But when I try to purchase or rent movies, gives me this error message. "Your purchase could not be completed. For assistance, contact iTunes support at www.apple.com/support/iTunes/ww/." Any ideas?

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here, and we would have no idea what may be wrong. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

Regarding Apple TV. Rented move to "watch later". Found in itunes store. Can't get it to load.c

I rented a movie to "watch later". I went to the itunes store (horrible way to navigate to find a rented movie) and clicked on "check for rentals". I only get the contiunous pinwheel spinning into eternity. Any suggestions on what to do?

Hi Jeff.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

Apple tv and rented movies

How do you get a rented movie over to apple tv or do I have to wait for the apple tv update to come in the mail

I rented a movie from iTunes, and can't get to my AppleTV, I thought I would wait for the 2.0 upgrade to watch, but do not think I will then either , as much as I dislike opop ups, I think they should have one when you rent, letting you know where you can watch (on what)
, found this article (good read)
AppleInsider has a very good article on AppleTV 2.0
http://www.appleinsider.com/articles/08/01/15/firstlook_apple_tv_2_0_and_itunes_movie_rentals_photosvideo.html
Here is a excerpt about the movie rentals
Now, users can rent and buy movies, as well as buy music, music videos, and TV programs directly from the iTunes Store using the simple remote control. While music and video purchases can be synced back to a desktop iTunes library, just like the new WiFi Store on the iPod Touch and iPhone, video rentals ordered on Apple TV can't.
You can rent movies directly from iTunes for playback on iPods, but those can't be synced to the Apple TV. Therefore, you have to choose whether a rental you order is something you want to watch on TV or anywhere else, before you actually rent it. Given that rentals are $3.99 and $4.99, that decision isn't as deeply ponderous as it might initially seem to be.
I am thinking (scary thought) it has to do with the "DVD quality" and HD, vs 640 for iPods?
?/what is DVD quality? and what was "near DVD quality" that was advertised for AppleTV1.0
Is Winston in the house?

Cannot rent movie Apple TV

I am repeatedly asked to confirm payment info by going to itunes store acct on my pc? This blocking from renting or purchasing movies for Apple TV. Why???

Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.

Cannot rent movie via iTunes on PC - says I must connect to a wi-fi network...?!?

Hi everyone
I have iTunes for Windows installed on my Windows 7 PC and I've just tried to rent a movie. When I click on "Rent" it asks me for my Apple ID (as expected) but when I enter it I then get a message saying "This Item Cannot Be Downloaded on This Network. You must connect to a Wi-Fi network or download it on your computer"....which is kinda wierd becase I am on my computer, connected to my Virgin broadband modem via Ethernet.
Everything else on iTunes seems to be OK...can anyone shed any light on why this is happening and how I can fix it?
Many thanks...

Getting the same issue that has poped up in the last day or 2 for me but I am not completely sure when I downloaded my last tv show off itunes outside of maybe sunday. But im on Windows 7 64-bit, Itunes version is the most recent one that is released (10.6.0.40). Internet is connected through a Cisco wireless router E2500 which is directly pluged by a ethernet cable into my desktop. The router is connected to my RCA modem which is provided by Mediacom.
Internet connect is stable and running fine and I am not seeing any kind of error messages on the modem itself that would be creating this problem. I have reset my router, modem, computer to see if that was creating the problem but nothing is working. I have also attempted to bypass my router and just connect my computer directly to my cable modem and I am still getting the same error message.
I can not download any new tv show off itunes (Attempted to get the free episodes of The Killing) as well as I am unable to download previous shows I have bought in the past though the purchased option. Itunes does allow me to download patches to app's as well as podcasts but it will not let me download a tv episode even a small size one like a preview of 4 minutes.
But outside of any other things I can think of I have no other ideas on how to correct this problem outside of contacting apple but I got a feeling they might blame it on the cable company which I doubt that is the case. But I hope the information I provided will be of use to trying to troubleshoot this problem.

HT1390 Apple tv and renting movie I get item is being modified. Any fix?

Trying to rent a movie. Get the warning "the item is currently being modified. Please try again later"
Any fix?

I am responding to my own question!! After trying just about everything I restarted my Apple TV and I now have sound...let's hope that continues!! Maybe that will help others too..oh and I also changed Dolby to off and 16 bit before I restarted. Will try returning to auto later.

IPad 2 to Apple TV: Cannot Play Movie - The Connected Device is not authorized to play protected movies.

I am getting the 'Connected Device is not authorized to play protected movies' message.
Here is my setup:
From the iPad 2 I used iTunes to Rent a movie - Safe House in SD.
I then used Airplay Mirroring to send the movie to my Apple TV.
The Apple TV is connected to a Vizio V0370M HDTV.
According to Vizio all of the HDMI ports have HDCP.
When the movie starts I get this error message on the iPad.
I have used this approach in the past with success.
I rented a couple of episodes of HBO's True Blood and they played just fine on the Vizio through Apple TV.
I believe some were in HD and some SD.
Using the iPad with Airplay Mirroring is a very nice way to send content to the HDTV.
I was hoping I'd be able to do this for anything that is on the iPad.
Is there something wrong with my configuration? Or what I'm trying to do?
Thanks for any help or advice!

I had exact same problem and I have found a way to get round out!!!! Easy!
So the reason it doesn't allow it to play is for security to stop piracy etc.
Plug in the cable and VGA and aux cable and get everything set up so you are looking at the home screen.
1) select Videos
2) selected the film you want to watch
3) click the little play button
4) it will then come up with the message saying it can't play protected films blah blah blah
5) WITHOUT clicking ok double tap the home button to bring up the multitasking bar and swipe left to reveal the control panel
6) hold fast forward for a second or two and the movie with continue to play!
Stay in the multi tasking bar with the control panel, The message will stay there but don't worry. Kick back and enjoy your iPad movie on the big screen:)
I'm sure your saying thanks:) it was my pleasure realising I've outsmarted apples little security protection thing lol

Cannot rent movies!

Hi, there! Yesterday when I tried to rent a movie as usual, a message appeared that I need to contact support in order to finish the renting, do you know this happened, for the laste two months I had been renting without a problem and I have the most recent software for both apple tv and itunes!

Have you tried rebooting or restoring?

How do I use my gift card balance on Apple TV to rent movies

I have balance on my I tunes gift card that I entered on my apple account.
When I try to purchase a movie on Apple TV it wants to charge my credit card.
How do I add gift card to Apple TV ?

If it's signed into the same iTunes account then it will use the credit automatically, is there a message that is giving you the impression it wants to use your credit card?

Cannot Rent Movie a Second Time after First Rental

Hello all,
I wanted to rent At Worlds End but it only shows as a purchase. I rented it and then my Hard Drive crashed. I have done a quick check and every movie that I have rented once only shows a buy option. I don't remember this being documented anywhere. Is that the restriction? Why can't I rent once I have rented a movie once.
Thanks,
John

I've never rented a movie from iTunes (ever) and when I look at Pirates of the Caribbean - At World's End I have only a "buy" option. Nothing to rent.
CG

Cannot rent movies in itunes !

Try later cannot handle credit card transactions right now is the message translated from the Swedish Itunes store...what is going on ? This is embarrassing, my film night is ruined, thanks Apple...

Hello teenago,
There may be an issue with your Apple TV's connection to the network.
Apple TV: Troubleshooting wireless connections
http://support.apple.com/kb/HT1595
Cheers,
Allen

Apple TV Cannot Play Movies with iTunes Extras

For some reason, when I click on a movie in iTunes (downloaded from the iTunes Store), it plays the iTunes Extras by default, not the movie. I noticed the problem when I could not get my ATV2 to show these movies via Home Sharing. The affected movies do not even show up on my ATV2 via home sharing. Does anyone have any idea what is causing the iTunes Extra file to be the default playback file for a movie? Movies in my iTunes library that don't have iTunes Extras play just fine in iTunes and on my ATV2.

Go to your itunes library on computer and highlight the Movies category, try to find the movie - then right click and 'Show in Finder' (or Windows equivalent to view the actual movie files).
For each movie with extras you should have:
MovieName.m4v (main feature)
and
MovieName - iTunes Extras.ite (extras files)
You should actually see an entry for each in itunes grouped together.
AC

Apple Tv-Cannot rent movies

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