Apple TV connects to internet but won't log into iTunes or show any icons

I have had my apple tv for just over a year, updating it with the most recent software all of the time. I recently moved across the country, and have since had trouble with my unit. I use my time capsule for creating a wireless network within my home, and it works fine for all of my other devices, so I know the problem is with the Apple TV.
When I tried connecting my apple tv it never left the Activation screen, so after an hour I skipped it and went to manual setup. The internet is connected fine, but when I go to turn on home sharing or sign into my itunes, it either tells me my login is invalid (not true becuase it works on all other apple devices) or that itunes is unavailable. I tried to reset the unit to its factory settings but was told, again, that it could not connect to the apple network. I went out and purchased a cord to connect my apple tv to my computer and did the restore that way, but still have had no luck. When I reconnected it, all that showed up again was the computers and settings buttons and there was no hope of connection to itunes or home sharing.
Six hours later, I have done everythng from unplugging the time capsule, using another internet network, changing tvs, unplugging my apple tv, setting my location, etc and NOTHING works. I'm ready to scream. I'm a devout apple coustomer but I think its outrageous that beause something is wrong with their system I should have to pay for them to help me. Does anyone have any tips?! I'm desperiate.
Oh, there is no apple store within an hour of where I am, so going in to get help is not an option.

Morning Ratchety,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
Best of luck,
Mario

Similar Messages

  • I can't log in to game centre but I can log into iTunes. I recently changed my password. I checked the troubleshooter and am getting the message regarding server error but how do I fix this? It doesn't specify this in that article. I don't have firewalls

    I can't log in to game centre but I can log into iTunes. I recently changed my password. I checked the troubleshooter and am getting the message regarding server error but how do I fix this? It doesn't specify this in that article. I don't have firewalls

    Hello sadiepix,
    The following article details several things that can be done to quell iTunes' constant need for authorization.
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    Cheers,
    Allen

  • I changed my email for my apple account online and now i can't log into itunes on my iphone 5 can any one help please?

    i changed my email for my apple account online and now i can't log into itunes on my iphone 5 can any one help please?

    Sign out of your Apple ID on the device and sign in with the new credentials.

  • My itouch 4th gen connected in internet but if I log in my apple account and Facebook

    My itouch connected to Internet but if log in my Apple ID account or Facebook account can't log in theres some error pop up

    Just what do the error messages say?

  • Saved music to desktop folder but won't go into itunes

    I had to delete and reinstall itunes. I backed up music to seperate folder in desktop and ipod still has all music on it also. When I go to load folder into itunes it doesn't go. I can put in the purchased itunes store music back into itunes, but the other music I have won't go into itunes. (music from computer not from purchases in itunes. It used to be in itunes library before the reinstall of itunes. any sugestions?

    Are you dealing with the ipod_control folder? If so, you have to go into each "f00" folder and drag the individual songs into itunes. If not, what happens when you try to drag one song into itunes? I don't fully understand the reasoning for creating a backup on the desktop. Your stuff stays in the music folder unless you have random data loss or if you physically move it. It usually helps to check sizes when dealing with issues like this though. If you right-click and go to properties, what is the size of the folder on the desktop? My music? Go into settings-->about and what is the size breakdown on the ipod.

  • Since my apple tv (gen2) update yesterday i can no longer log into itunes store on any account at all??

    Updated my apple tv last nite, it did two updates and now im told it is upto date, i cannot log into itunes store, says it is unvliable, but my computer and iphones can acces it fine. any one else having this issue? also a problem ive been having since i got it is that home sharing wont work with my itunes or my iphone 4. but when i power off and on my wifi router it starts working, every time i want to use it this happens?

    I assume from your first post that you will have tried restarting your router. if you were having to restart it all the time previously have you considered an interference problem.
    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
    Refer to your router manual for instructions on changing your wifi channel.

  • Connected to internet but won't open browsers

    My 2006 Macbook is having issues connecting to the internet.  I've both at home and at work using wifi and hard wiring.
    Mail will open; send and recieve e-mail.  However chrome and safari won't connect to any pages.  It keeps timing out the connection.
    I've done diagnositcs and the laptop connects to the internet.  I've also checked the proxies.
    Any suggestions?  Currently running 10.7.5

    It may be a DNS issue.  In the address bar, enter just the following:
    173.194.73.99
    and hit enter
    That's the direct IP address for one of Google's servers.  If it's just a DNS issue, that should still take you directly to Google's home page.  It's easy enough to fix if that's the case, but I'd rather not get into it until you can confirm if the above works.

  • My Macbook connects to Internet but won't open webpage

    Thanks in advance for reading this. My Macbook shows various Airport connections but hasn't worked for a while unless it is directly plugged into my modem. I just set up a new modem and connect via Airport. The Airport signal shows that it is strong and connected, but I cannot open a web page. Any ideas? I'm not sure of my operating system--I bought this mac in June and I know I don't have the fancy new one. Thanks so much.

    Your post is confusing. Your airport can show many signals but that doesn't mean you're on any of those networks - which should require entering some sort of password. Where I'm sitting now, my airport icon shows 9 networks of which 7 are locked and I'm on one and haven't tried the other that might be open. You need to join a network, which you can do by selecting that option from the drop down menu - if you know the password. (You can also open the Network system preference.)
    The version of the OS doesn't matter much, though what the airport drop down menu shows will be different from 10.4 to 10.5.
    In other words, it sounds as though you're confusing having a wireless signal with being connected to the wireless network and thus to the internet.

  • Trying to download and keep getting message saying my Apple ID has been disabled but I can log into store, etc... I went to the support site buit no help. I emailed but said would take 2-4 days for response. I just wanna listen to my music!!

    Trying to download my music on a new PC. I've authorized PC and can log into store, etc.. But won't let me download. Says Apple ID disabled. No help on support site. I emailed but will take 2-4 days for response.

    We are all itunes users just like you
    You are not addressing Apple here at all
    You need to contact itunes support:
    http://www.apple.com/support/contact/

  • IPod touch says connected to Internet but won't open apps as says not connected to Internet!

    iPod is connected to wifi. It won't connected to iTunes or any app saying it needs Internet connection....
    Have tried turning it all off etc which usually works but still not working.
    Any help please.
    Thanks

    Does the iPod connect to other networks?
    Does the iPod see the network?
    Any error messages?
    Do other devices now connect?
    Did the iPod connect before?
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Airport Shows Connected to Internet, but won't actually connect...

    My wife is having trouble connecting to the internet on her Macbook Pro and I've tried everything I can think of to get it corrected, but nothing has worked yet.  The airport wireless signal shows that she is connected to the interest  and has full bars, but she is not able to access the internet or check  her email (through mac mail).  She is right now out of state, but has not been able to access the internet in the two places where she is (the interest is working because everyone else around her is accessing it fine). 
    I've done the following to try and correct this so far, with no luck:
    - turned airport off, then back on after 10 seconds
          - fully shutdown the computer, then restarting
    - renewed DHCP Lease
    - checked proxies to make sure nothing is selected
    Does anyone have any ideas on how to fix this?  She has not downloaded or installed any new programs or even used the laptop in the last 48 hours.  I've heard of this happening to people before, but the above solutions have not worked to fix this.
    Many thanks in advance!

    Try this app, also:

  • Says connected to internet but won't work!

    My curve 8520 says it is connected to my mobile network and my wi-fi but fails to load any internet pages or the facebook app. However, I have just successfully received an e-mail... help!

    Hi there!
    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    2) Resend Service Books
    KB02830 Send the service books for the BlackBerry Internet Service
    3) Batt Pull Reboot
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Connected to internet but won't connect to imessage.

    Hi
    The wi-fi service provider is imagine and e-mail, surfing the web all works fine. When i try to hook up imessage the ipod seems to search for ages and then states there might be a problem with my connection; even though i can still downlaod apps, e-mail and use the web. I read that i need to change my DSN number to 8888 and then try to re-connect. Once i do this i go back into DNS and put back in the original number!!!!!!
    Does anyone know the solution and if i do need to change my DNS# connection what effect will this have on other applications.
    thanks

    It may be a DNS issue.  In the address bar, enter just the following:
    173.194.73.99
    and hit enter
    That's the direct IP address for one of Google's servers.  If it's just a DNS issue, that should still take you directly to Google's home page.  It's easy enough to fix if that's the case, but I'd rather not get into it until you can confirm if the above works.

  • How do I disable airplay. I want my music to play on my macbook air and not apple TV but when I go into ITunes and click airplay icon, I choose computer but it still does not play on my computer! It plays on my TV.

    How can I disable airplay on my macbook air. My ITune music is playing from my apple TV but I want it to play from my computer.
    I select the airplay button in ITune and clicked on computer and disabled appleTV....but it still play on TV.

    turn off home sharing in ITUNES
    Open Itunes ....its under File > home sharing
    http://support.apple.com/kb/ht3819

  • Videos convert, but won't load into iTunes

    I use Videora to convert my videos for iTunes. Occasionally a video will convert, but when I try to "Add File To Library" it won't add. It only happens to some of the videos, not all. Any ideas?

    Stop using a shoddy piece of programming.

Maybe you are looking for

  • How do I stop Aperture consistently crashing when attempting to reconnect a few referenced files?

    Has anyone else run into this? It's driving me nuts. Many months ago I had Aperture move my referenced photos to a larger external hard drive. I just discovered recently that there's a small handful of images that it still thinks are on the old hard

  • Flash audio level drop outs (Windows 8.1)

    Hey, Using adobe flash, I've been having issues with to audio nearly dropping out to nearly inaudible levels on mutiple websites. Anything that does use the flash player, it seems to be triggered when I plug in another device into the computer for us

  • Can't open  mail app in mac os lion

    i cant open mail app in mac os 10.7 "this version of mail cant be used with this version of mac OS X your version of mail is 5.0(1244.2/1244.3) and it cant be used with mac OS X version 10.7(fase 11A511)" that is the info that appear everytime i try

  • Batch has been archived before Ud taking

    Dear friends, I want to make inventory count for this material. Batch has been archived in 2012; due to this deficit stock error is display, what is the solution for this kind of issue. Please do the need ful. Regards, sabhapathy R

  • ABAP select statement !!

    Hi All, I want to write a query on SOOD table like: SELECT OBJTP OBJYR OBJNO OBJDES OWNNAM FROM SOOD INTO TABLE IT_SOOD        WHERE OBJDES  LIKE 'String%'  AND              ( SDDAT BETWEEN LV_LASTRUN AND SY-DATUM )      AND              ( SDTIM BETW