Apple TV cuts off when open Macbook. WHY IS THIS STILL AN ISSUE!!

The issue is not fixed with Apple and it's really annoying. It affects all devices. Here is what I have found so far and I'm pulling my hair out. APPLE!! why have you not had a fix for this yet? You come out with the latest and greatest devices but you can not keep what you already have running? Come on this is frustrating. Look at the number of times this question has been asked on here, heck look at the number of views its unreal at over 10,000. This is a huge issue and should be worked on ASAP. At least make us think you are trying to fix it. If there is some magical fix I have not been able to find it.
And because many people while trying to help ask the same questions to all these post I will try to answer all the typical questions now to save some time.
- Yes, I have tried it with Itunes off and it still does it so it is not an Itunes issue.
- No, I am not watching a movie from my Macbook to ATV and I shut the lid etc. Nothing is streaming from the Macbook to the TV when I have the issue.
- The ATV works perfectly fine so long as the Macbook lid stays closed or the WiFi is shut off.
- Yes, I have been able to watch ATV while the Macbook was open, Itunes both on and off, WiFi on and ATV played fine. The issue seems to be intermittent but now has gotten worse.
- It has done the same thing with two completely different routers.
- iCloud off - no change
- Homeshare off - no change
- iTunes off - no change
- I turned off Wifi while no show was playing on ATV. Turned WiFi back on then started a show on ATV while the lid was open. Show ran fine. I turned off WiFi on MB show still ran fine. I turned WiFi back on and it killed it. ATV went back to main menu. Tried to restart show without making any changes while lid open and show would not play.
- Logged out of iTunes account on ATV, tried to watch show went back to main menu, would not play.
Info
MBP
iTunes - 11.1.5 (even though not used or on)
OS X - 10.9.2
iPhone
Version 7.1
ATV
Software 6.1
Here is what I can or can not do at this point when my Macbook Pro is online with lid open.
1. ATV is running a show and roommates come home. Cuts out starts giving me issues. Have not confirmed if they are opening a mac or not but they all have iPhones.
2. Listening to podcast on ATV from my iPhone using Airplay to ATV. the broadcast will play perfectly fine until I open my macbook. At that point it cuts off completely and switches to phone output from ATV back to what it iPhone. Itunes on my Mac is turned completely off. If I turn off the WiFi connection on my MBP then the ATV Airplay on my phone works just fine. The audio will play to my ATV and will not switch back. The second I turn WiFi back on it kills the Audio and the phone goes back to normal mode. It does it right in front of my eyes. So something is causing it to switch back overriding it but it is not iTunes. Also one other thing I noticed if I try to force it by hitting the airplay button every time it try's to switch back the podcast info will flash on the ATV for a second like it is trying then it kills it and goes back to the phone.
3. ATV running a show and I open my Macbook, cuts off goes back to main screen even when itunes is off. If I close the lid and try it right away it will still go back to menu. If I try to select a program it will not play at all. Just flashes and goes back to main screen. I have to wait a few moments or try watching a different show then go back tot he one that was cut off for it to then work correctly.
NOW to add insult to injury I confirmed all of this then went along my menu bar at the bottom confirming everything was off and testing ATV every few until it started working. It started working after I turned off Skype, Word, Excel, and VLC. The show ran with the top open or shut or opening it while running. also connected and disconnected WiFi show ran fine. So I started turning everything back on one at a time opened and shut lid until ATV cut back to menu and nothing. Show has been running for last 5 minuets with out a hitch. I logged back in to iTunes on Apple TV tried again still works fine. Who knows when it will act up again.
This happens on Hulu Plus and HBO Go and Airplay on my phone. I really want to see this issue corrected there is no excuse for it this long after the release.

The issue is not fixed with Apple and it's really annoying. It affects all devices. Here is what I have found so far and I'm pulling my hair out. APPLE!! why have you not had a fix for this yet? You come out with the latest and greatest devices but you can not keep what you already have running? Come on this is frustrating. Look at the number of times this question has been asked on here, heck look at the number of views its unreal at over 10,000. This is a huge issue and should be worked on ASAP. At least make us think you are trying to fix it. If there is some magical fix I have not been able to find it.
And because many people while trying to help ask the same questions to all these post I will try to answer all the typical questions now to save some time.
- Yes, I have tried it with Itunes off and it still does it so it is not an Itunes issue.
- No, I am not watching a movie from my Macbook to ATV and I shut the lid etc. Nothing is streaming from the Macbook to the TV when I have the issue.
- The ATV works perfectly fine so long as the Macbook lid stays closed or the WiFi is shut off.
- Yes, I have been able to watch ATV while the Macbook was open, Itunes both on and off, WiFi on and ATV played fine. The issue seems to be intermittent but now has gotten worse.
- It has done the same thing with two completely different routers.
- iCloud off - no change
- Homeshare off - no change
- iTunes off - no change
- I turned off Wifi while no show was playing on ATV. Turned WiFi back on then started a show on ATV while the lid was open. Show ran fine. I turned off WiFi on MB show still ran fine. I turned WiFi back on and it killed it. ATV went back to main menu. Tried to restart show without making any changes while lid open and show would not play.
- Logged out of iTunes account on ATV, tried to watch show went back to main menu, would not play.
Info
MBP
iTunes - 11.1.5 (even though not used or on)
OS X - 10.9.2
iPhone
Version 7.1
ATV
Software 6.1
Here is what I can or can not do at this point when my Macbook Pro is online with lid open.
1. ATV is running a show and roommates come home. Cuts out starts giving me issues. Have not confirmed if they are opening a mac or not but they all have iPhones.
2. Listening to podcast on ATV from my iPhone using Airplay to ATV. the broadcast will play perfectly fine until I open my macbook. At that point it cuts off completely and switches to phone output from ATV back to what it iPhone. Itunes on my Mac is turned completely off. If I turn off the WiFi connection on my MBP then the ATV Airplay on my phone works just fine. The audio will play to my ATV and will not switch back. The second I turn WiFi back on it kills the Audio and the phone goes back to normal mode. It does it right in front of my eyes. So something is causing it to switch back overriding it but it is not iTunes. Also one other thing I noticed if I try to force it by hitting the airplay button every time it try's to switch back the podcast info will flash on the ATV for a second like it is trying then it kills it and goes back to the phone.
3. ATV running a show and I open my Macbook, cuts off goes back to main screen even when itunes is off. If I close the lid and try it right away it will still go back to menu. If I try to select a program it will not play at all. Just flashes and goes back to main screen. I have to wait a few moments or try watching a different show then go back tot he one that was cut off for it to then work correctly.
NOW to add insult to injury I confirmed all of this then went along my menu bar at the bottom confirming everything was off and testing ATV every few until it started working. It started working after I turned off Skype, Word, Excel, and VLC. The show ran with the top open or shut or opening it while running. also connected and disconnected WiFi show ran fine. So I started turning everything back on one at a time opened and shut lid until ATV cut back to menu and nothing. Show has been running for last 5 minuets with out a hitch. I logged back in to iTunes on Apple TV tried again still works fine. Who knows when it will act up again.
This happens on Hulu Plus and HBO Go and Airplay on my phone. I really want to see this issue corrected there is no excuse for it this long after the release.

Similar Messages

  • Apple TV Cuts off when streaming from iTunes

    Since a couple days ago, when I stream a TV show I have brought from iTunes directly to watch it works fine but every 8 - 9 minutes, without fail it will cut off and say the iTunes store is not avaliable. I then simple press play again and it starts again, but then 8 - 9 minutes later the same thing happens? Does anyone know a way to fix this?? It's very frustrating when you're watching an hour long TV show and it cuts off 6 or 7 times!!
    Thanks.
    P.S. It worked fine until a couple days ago.

    its something on itunes part, like lantzn said we all been trying to get them to help us
    if you stream from your library---- works fine
    if you stream from netflix-----all is fine
    if you stream from itunes store ----whatever you are watching will cut off after 8min 59 sec
    you can resume but just 9 min later the same thing happens again.
    I have spent 2 days trouble shooting the issue with Apple care, I even opened a new Apple tv I got for my family room which is doing the same thing, I reset my settings, I refreshed my network still the same problem
    today on a return call I got from apple care they agree its on itunes end, so he made a call or chat whatever they did to the tech support at the itunes store dept and they gave him the same as I got from express lane, everything is fine on their end....its not!
    they told him to tell me its my network ...its not! I have 2 xbox consoles and they both work fine when I stream videos, I have no issue with anything on my Apple tv such as youtube or netflix or my library
    jus the store.
    there are so many complaining on this exact issue and they need to understand
    the coomon issues we all have
    started on the 19th of this month
    itune store cuts off after 8min and 59 sec
    it can resume but will cut off after 8min and 59 sec
    can watch netflix with no problems
    can use my library to stream with no problems
    it could be a server issue or update but the new apple tv I opened was 4.4.3 and it had the same issues as the one I been using which is 4.4.4
    The only thing I can suggest is if you have the Apple care on your Apple TV is to call over and over and let them know this is happening because if they get the calls then hopefully someone will keep contacting the itune store support and fix it.
    itunes support told apple care to go to a store and have them test it on their network
    Honestly, I can not make it to the  genuis bar at a apple store for a bit because I was in a car accident and can't walk on my leg, so trust me I was looking forward to watching a bunch of movies, I could but the resuming after every 9 min blows.
    so frustrated but im calling apple care again in the morning.

  • Why iphone centre in malaysia always get cut off when i call.

    i always get cut off when i call iphone centre on malaysia,
    need explaination from centre.

    so why are you asking us users?  That makes absolutely no sense at all.

  • Does the battery charging in the macbook pro retina automatically cut off when the battery is fully charged?

    Does the battery charging in the macbook pro retina automatically cut off when the battery is fully charged? or does it continue charging?In which case,is it better for the battery life to switch off the power supply or leave it on while using the macbook?

    Yes, and the pilot light on the MagSafe2 connector changes from orange to green. If you unplug, you will start draining the battery again, whereas if plugged the Mac will take power from the brick and leave the battery in a charged state.

  • Toshiba Portege S100-S1133 Laptop - Intenet (Cable or Wireless) cuts off when phone rings

    Toshiba Portege S100-S1133 Laptop, Intel(R) Pentium(R) M, processor 1.73GHz 795MHz, 512 MB of RAM.  Internet (cable or wireless - COMCAST service) cuts off when the house phone (AT&T service) rings.  The HP Laptop in the house doesn't have this problem.  COMCAST can't fix the problem.

    The only way to fix the problem entirely is to not have any 2.4GHz cordless phones in the house. You can try to change the wireless channel on your router but it probably won't be far enough from the 2.4GHz phones to help. I assume when you say it shares internet you mean that your home computer is connected in the back with ethernet and that is why the internet stays up on it. Your MBP connects wirelessly so it disconnects when the phone is in use.
    Go to 192.168.1.1. Log in by leaving username blank and password is admin. [Follow these instructions|http://www.tutorial5.com/content/view/155/79> to change anything you need to (such as if you have unsecured wireless). Click wireless and under basic wireless settings you probably have channel 6 by default. Try channel 1. (Though you can also get into problems with wireless networks of neighbors interfering so download [Airport Radar|http://www.apple.com/downloads/dashboard/networking_security/airportradar .html] and try to avoid channels that are nearby).
    As I said the only solution is not using 2.4GHz phones.

  • Beginning of audio cut off when using digital optical out

    Hi all,
    This is my first post here since switching to Mac earlier this year.
    I'm having problems with the first second or so of audio being cut off when commencing playback using the Mac's digital optical out.  This happens with any source of audio in a variety of different applications (e.g. video, iTunes, even system sounds for notifications and the like).   I have used a mini Toslink to Toslink optical cable to connect from the Mac's audio out jack to the receiver of my digital speakers (Logitech Z906).  Once playback has commenced, audio plays fine; it's just the very first second or so which is usually clipped.
    The problem does NOT happen when using the built-in speakers.  I've also noticed that if I unplug the cable from the receiver end (leaving it connected at the Mac end) I can see the red LED light shining the optical signal down the cable, but this goes out exactly 30 seconds after audio stops playing.  If I start another audio playback within 30 seconds, there is no loss of audio at the beginning, but if I wait longer than 30 seconds (i.e. after the LED has gone out) I encounter the problems with the initial audio being clipped.   I therefore suspect that this is an OS issue which is shutting down the digital optical out when audio is not actually playing (presumably to save power or something).  I wouldn't have a problem with this if it actually worked properly when audio playback recommences, but it seems that there is a slight delay whilst the optical out service 'wakes up' again and this is leading to the clipped audio.
    I've done some searching of the internet (and these support communities) for this problem and there seems to be little information about it.  It does seem to affect a few other people though and some have resorted to third party applications or scripts which play silent audio at regular intervals to keep the optical output running permanently (e.g. SoundStay (https://www.macupdate.com/app/mac/39833/soundstay) - no longer maintained and the download link is dead).  However, these amount to a kludge at best which treat the symptoms rather than the underlying cause, which I would rather resolve.
    I tried to log a support case with Apple in order to have them call me, only to have the system tell me that my support has already expired, despite having purchased the Mac only 4 months ago.  It seems that my Apple One-Year Limited Warranty is actually only 90 days when it comes to telephone support.  So here I am! 
    Does anyone else have this problem with optical out, and how can I resolve this?  Any help would be gratefully appreciated.
    Thank you.

    Hello kcore66,
    Would it be possible for you to upload one of the files in
    question so that I can take a look. In Captivate 1.01 there is an
    intermittent problem where sometimes the audio is either cut off or
    just doesn't play when you publish / preview. To get around this
    simply moving the audio object back and forth along the timeline
    and then positioning it back in it's original position works 9
    times out of 10.
    HTH
    Regards,
    Mark

  • Titles get cut off when playing after the burn

    The title created in the movie are too wide and get cut off when playing it in a DVD player into a TV. Is there a setting I should use before burning?
    Any help is appreciated.

    You should turn on the TV Safe Area and make sure that everything that you care about is within this area. Anything outside the area is subject to the over-scan of TV sets.

  • Text getting cut off when printing to PDF from Excel

    Hello,
         I've seen a lot related to this subject but nothing that shows a real solution.
         Using Excel 2003-sp3 and Adobe Acrobat v.9 Standard, the right half of the last character in the string gets cut off. It prints from excel fine.
         It's not always the text that is the right-most on the page either. An affected PDF file is attached - note the cut off "S" on the last line (NET ASSETS OF GOVERNMENTAL ACTIVITIES).
         Any assistance is appreciated.
    Thanks,
    Kevin Murphy

    please delete me from your mailing list.  tks.
    Date: Wed, 10 Feb 2010 11:20:28 -0700
    From: [email protected]
    To: [email protected]
    Subject: Text getting cut off when printing to PDF from Excel
    Hello,
         I've seen a lot related to this subject but nothing that shows a real solution.
         Using Excel 2003-sp3 and Adobe Acrobat v.9 Standard, the right half of the last character in the string gets cut off. It prints from excel fine.
         It's not always the text that is the right-most on the page either. An affected PDF file is attached - note the cut off "S" on the last line (NET ASSETS OF GOVERNMENTAL ACTIVITIES).
         Any assistance is appreciated.
    Thanks,
    Kevin Murphy
    >

  • Characters are cut off when they don't fit in the pdf report output.

    Hi All,
    I understand that Forms 6i and Oracle 9 iAS have been de-supported for years. Meanwhile we do still run a small application in the 9 iAS environment.
    We have forms and reports running on Windows 2000 server, I am able to successfully clone the same 9 iAS from Windows 2000 to a Virtual Server Windows 2003 x32 and all runs fine, the only problem is that the fonts in the pdf reports are larger in the new Windows 2003 environment as compared to the original Windows 2000 and characters are cut off when they don't fit in the pdf report output in 2003 env.
    Any advice is most appreciated.
    Thanks.

    You may want to check on the printer driver and paper size selected

  • Bottom margin gets cut off when I try to print

    bottom margin gets cut off when I try to print

    Not being able to check it out on Pages 5 I have tosay how it works in Pages 4 (09). When Show Layout is checked/on you should see a grey border which is the area that the printer can't print on. Do you see a grey boder in your Pages 5?
    If you need a smaller margin on your document than the printer seems being able to do check if you don't hae a "borderless" option for the paper sizr you use. You check it in File > Page Setup
    Also go to HP and check if there is a newer printer driver if yours has some years on it.
    I hope this will help you

  • I have layed out a site with 2 rectangles (one on top of the other) in the footer and the one is being cut off when I publish the site

    The depth of the rectangle is fine when I view in muse but only cuts off when published

    Hello,
    Issue is because of the text box in the middle of the rectangle (In MAIN Master page), Please increase its width and then try to preview it.
    Please take a look at the screenshot. I increased it to 311 px and its working form me.
    Please take a look at the screenshot for better understanding.
    Regards
    Vivek

  • Re: Broadband cutting off when calls come through ...

    My broadband cuts off when my phone rings, did not always happen only in the last 6 months

    Welcome to this customer to customer forum.
    To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
    When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
    Speed and disconnections
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Apple TV powers off when not in use

    My Apple TV turns off when not in use and needs to be rebooted by unplugging device to "wake" it up  How do I avoid this?

    All ATVs go into sleep mode when not in use.
    Simply pressing the power button on the remote should wake the device up, is that not occurring?

  • IM names cut off when using larger font

    I switched my IM windows to use a 12pt font instead of the default 10pt font. Now it cuts off the bottom half of all that names. But hey, at least I'm still wasting 50% of my screen real estate on whitespace and bubbles! 

    read about it here
    Characters become cut off when font size is set larger than 8 on the BlackBerry 10 smartphone   
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Header cut off when printing

    Whenever I print a document, the header is cut off. How do I fix this?

    One thing you might want to do is to update software i.e. - 10.6.8 is the latest version of that software and now there are more current updates for the OS.
    Did you drag it to the print module as I remember all you need to do is click on print (upper right)
    Make sure you are using the right paper and setting all the way thourout the chain.

Maybe you are looking for

  • 10.4.10 Update Problem-- PLEASE HELP!!!

    I have a 17" Powerbook 1.33GHz. I just installed the 10.4.10 update. Now the computer wont boot on a power adapter. I had problems after the first update with changing state while the computer was asleep (ac adapter to battery) which would result in

  • I was trying download a game my iPod say I need gl es 2.0 graphics capability

    I was trying download a game my iPod say I need gl es 2.0 graphics capability

  • Use of C/C++ Codes in LabVIEW

    How to use C/C++ compiled program in LAbVIEW?

  • After Cloning forms not opening

    Hi , After 11.5.10.2 cloning forms not opening.we tried all possibilities but forms not opening.if it is there any possibilites plz let me know asap... DB Version: 10.2.0.2 Apps :11.5.10.2 OS: Sun Solaris SPARC 10 Regards Ramesh

  • ChaRM on WebDynpro ABAP

    Hi Guys, i need to access chaRM functionalities from internet, can you tell me if there is some webdynpros abap available for this? or we need to develop from scratch all chaRM functionalities... Thanks in Advance.