Apple TV Cuts off when streaming from iTunes

Since a couple days ago, when I stream a TV show I have brought from iTunes directly to watch it works fine but every 8 - 9 minutes, without fail it will cut off and say the iTunes store is not avaliable. I then simple press play again and it starts again, but then 8 - 9 minutes later the same thing happens? Does anyone know a way to fix this?? It's very frustrating when you're watching an hour long TV show and it cuts off 6 or 7 times!!
Thanks.
P.S. It worked fine until a couple days ago.

its something on itunes part, like lantzn said we all been trying to get them to help us
if you stream from your library---- works fine
if you stream from netflix-----all is fine
if you stream from itunes store ----whatever you are watching will cut off after 8min 59 sec
you can resume but just 9 min later the same thing happens again.
I have spent 2 days trouble shooting the issue with Apple care, I even opened a new Apple tv I got for my family room which is doing the same thing, I reset my settings, I refreshed my network still the same problem
today on a return call I got from apple care they agree its on itunes end, so he made a call or chat whatever they did to the tech support at the itunes store dept and they gave him the same as I got from express lane, everything is fine on their end....its not!
they told him to tell me its my network ...its not! I have 2 xbox consoles and they both work fine when I stream videos, I have no issue with anything on my Apple tv such as youtube or netflix or my library
jus the store.
there are so many complaining on this exact issue and they need to understand
the coomon issues we all have
started on the 19th of this month
itune store cuts off after 8min and 59 sec
it can resume but will cut off after 8min and 59 sec
can watch netflix with no problems
can use my library to stream with no problems
it could be a server issue or update but the new apple tv I opened was 4.4.3 and it had the same issues as the one I been using which is 4.4.4
The only thing I can suggest is if you have the Apple care on your Apple TV is to call over and over and let them know this is happening because if they get the calls then hopefully someone will keep contacting the itune store support and fix it.
itunes support told apple care to go to a store and have them test it on their network
Honestly, I can not make it to the genuis bar at a apple store for a bit because I was in a car accident and can't walk on my leg, so trust me I was looking forward to watching a bunch of movies, I could but the resuming after every 9 min blows.
so frustrated but im calling apple care again in the morning.

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Up until a day or two ago everything was working fine, and I haven't changed anything with my WIFI settings or anything else.
I usually load up a .mp4 file into iTunes libary and then play it, and then I click on the Apple TV icon to stream it to my TV. This works fine, however after about 10 minutes it can cut out, and then when I restart it, it's fine, but then cuts out again later.
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Hi,
I have a 2011 iMac running OS X Mavericks Server and I use this as my main iTunes library computer. I also have a 2013 (latest model) MacBook Air running Mavericks. My WiFi network comprises of 2x Airport Express's, both the latest models and configured for both 2.4ghz & 5ghz frequencies.
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The issue is not fixed with Apple and it's really annoying. It affects all devices. Here is what I have found so far and I'm pulling my hair out. APPLE!! why have you not had a fix for this yet? You come out with the latest and greatest devices but you can not keep what you already have running? Come on this is frustrating. Look at the number of times this question has been asked on here, heck look at the number of views its unreal at over 10,000. This is a huge issue and should be worked on ASAP. At least make us think you are trying to fix it. If there is some magical fix I have not been able to find it.
And because many people while trying to help ask the same questions to all these post I will try to answer all the typical questions now to save some time.
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- No, I am not watching a movie from my Macbook to ATV and I shut the lid etc. Nothing is streaming from the Macbook to the TV when I have the issue.
- The ATV works perfectly fine so long as the Macbook lid stays closed or the WiFi is shut off.
- Yes, I have been able to watch ATV while the Macbook was open, Itunes both on and off, WiFi on and ATV played fine. The issue seems to be intermittent but now has gotten worse.
- It has done the same thing with two completely different routers.
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- Homeshare off - no change
- iTunes off - no change
- I turned off Wifi while no show was playing on ATV. Turned WiFi back on then started a show on ATV while the lid was open. Show ran fine. I turned off WiFi on MB show still ran fine. I turned WiFi back on and it killed it. ATV went back to main menu. Tried to restart show without making any changes while lid open and show would not play.
- Logged out of iTunes account on ATV, tried to watch show went back to main menu, would not play.
Info
MBP
iTunes - 11.1.5 (even though not used or on)
OS X - 10.9.2
iPhone
Version 7.1
ATV
Software 6.1
Here is what I can or can not do at this point when my Macbook Pro is online with lid open.
1. ATV is running a show and roommates come home. Cuts out starts giving me issues. Have not confirmed if they are opening a mac or not but they all have iPhones.
2. Listening to podcast on ATV from my iPhone using Airplay to ATV. the broadcast will play perfectly fine until I open my macbook. At that point it cuts off completely and switches to phone output from ATV back to what it iPhone. Itunes on my Mac is turned completely off. If I turn off the WiFi connection on my MBP then the ATV Airplay on my phone works just fine. The audio will play to my ATV and will not switch back. The second I turn WiFi back on it kills the Audio and the phone goes back to normal mode. It does it right in front of my eyes. So something is causing it to switch back overriding it but it is not iTunes. Also one other thing I noticed if I try to force it by hitting the airplay button every time it try's to switch back the podcast info will flash on the ATV for a second like it is trying then it kills it and goes back to the phone.
3. ATV running a show and I open my Macbook, cuts off goes back to main screen even when itunes is off. If I close the lid and try it right away it will still go back to menu. If I try to select a program it will not play at all. Just flashes and goes back to main screen. I have to wait a few moments or try watching a different show then go back tot he one that was cut off for it to then work correctly.
NOW to add insult to injury I confirmed all of this then went along my menu bar at the bottom confirming everything was off and testing ATV every few until it started working. It started working after I turned off Skype, Word, Excel, and VLC. The show ran with the top open or shut or opening it while running. also connected and disconnected WiFi show ran fine. So I started turning everything back on one at a time opened and shut lid until ATV cut back to menu and nothing. Show has been running for last 5 minuets with out a hitch. I logged back in to iTunes on Apple TV tried again still works fine. Who knows when it will act up again.
This happens on Hulu Plus and HBO Go and Airplay on my phone. I really want to see this issue corrected there is no excuse for it this long after the release.

The issue is not fixed with Apple and it's really annoying. It affects all devices. Here is what I have found so far and I'm pulling my hair out. APPLE!! why have you not had a fix for this yet? You come out with the latest and greatest devices but you can not keep what you already have running? Come on this is frustrating. Look at the number of times this question has been asked on here, heck look at the number of views its unreal at over 10,000. This is a huge issue and should be worked on ASAP. At least make us think you are trying to fix it. If there is some magical fix I have not been able to find it.
And because many people while trying to help ask the same questions to all these post I will try to answer all the typical questions now to save some time.
- Yes, I have tried it with Itunes off and it still does it so it is not an Itunes issue.
- No, I am not watching a movie from my Macbook to ATV and I shut the lid etc. Nothing is streaming from the Macbook to the TV when I have the issue.
- The ATV works perfectly fine so long as the Macbook lid stays closed or the WiFi is shut off.
- Yes, I have been able to watch ATV while the Macbook was open, Itunes both on and off, WiFi on and ATV played fine. The issue seems to be intermittent but now has gotten worse.
- It has done the same thing with two completely different routers.
- iCloud off - no change
- Homeshare off - no change
- iTunes off - no change
- I turned off Wifi while no show was playing on ATV. Turned WiFi back on then started a show on ATV while the lid was open. Show ran fine. I turned off WiFi on MB show still ran fine. I turned WiFi back on and it killed it. ATV went back to main menu. Tried to restart show without making any changes while lid open and show would not play.
- Logged out of iTunes account on ATV, tried to watch show went back to main menu, would not play.
Info
MBP
iTunes - 11.1.5 (even though not used or on)
OS X - 10.9.2
iPhone
Version 7.1
ATV
Software 6.1
Here is what I can or can not do at this point when my Macbook Pro is online with lid open.
1. ATV is running a show and roommates come home. Cuts out starts giving me issues. Have not confirmed if they are opening a mac or not but they all have iPhones.
2. Listening to podcast on ATV from my iPhone using Airplay to ATV. the broadcast will play perfectly fine until I open my macbook. At that point it cuts off completely and switches to phone output from ATV back to what it iPhone. Itunes on my Mac is turned completely off. If I turn off the WiFi connection on my MBP then the ATV Airplay on my phone works just fine. The audio will play to my ATV and will not switch back. The second I turn WiFi back on it kills the Audio and the phone goes back to normal mode. It does it right in front of my eyes. So something is causing it to switch back overriding it but it is not iTunes. Also one other thing I noticed if I try to force it by hitting the airplay button every time it try's to switch back the podcast info will flash on the ATV for a second like it is trying then it kills it and goes back to the phone.
3. ATV running a show and I open my Macbook, cuts off goes back to main screen even when itunes is off. If I close the lid and try it right away it will still go back to menu. If I try to select a program it will not play at all. Just flashes and goes back to main screen. I have to wait a few moments or try watching a different show then go back tot he one that was cut off for it to then work correctly.
NOW to add insult to injury I confirmed all of this then went along my menu bar at the bottom confirming everything was off and testing ATV every few until it started working. It started working after I turned off Skype, Word, Excel, and VLC. The show ran with the top open or shut or opening it while running. also connected and disconnected WiFi show ran fine. So I started turning everything back on one at a time opened and shut lid until ATV cut back to menu and nothing. Show has been running for last 5 minuets with out a hitch. I logged back in to iTunes on Apple TV tried again still works fine. Who knows when it will act up again.
This happens on Hulu Plus and HBO Go and Airplay on my phone. I really want to see this issue corrected there is no excuse for it this long after the release.

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tomicic68 wrote:
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