Apple TV disconnected during streaming and now I can no longer access the AT menu.
Our Apple TV3 suddenly disconnected during playback of a TV episode purchased from iTunes. I downloaded this episode onto our Mac OSX 10.8.5. earlier this year. We had watched it before with no problem, but tonight it quit midway through and we received the message that "Apple TV cannot connect with iTunes". I checked and found that Home Sharing was still on, but since I had this problem once before, I turned Home Sharing off in iTunes and the turned it back on, signing in as required. Despite several attempts, we could not get the program to restart. Then we got the message that "Apple TV cannot sign in to iTunes". We tried to reset Apple TV but now we cannot connect to the menu. I pressed the menu button on the remote several times but got nothing. The remote battery is relatively new and we haven't used the ATV much since then. All the ATV software is up-to-date and we have the most recent version of iTunes. Any help getting the menu to appear would be appreciated as well as any help getting the program to play. Thanks.
Hi Lourufmom,
Welcome to the Apple Support Communities!
I understand that you are unable to access your Home Sharing library on your Apple TV after it disconnected while watching purchased TV episode. The first troubleshooting step that I would recommend, that you may not have yet completed, in this situation would be to restart the Apple TV. Please let me know if the issue continues after restarting your Apple TV.
How to restart your Apple TV - Apple Support
If you can't restart your Apple TV because it's unresponsive, try the following:
Hold down Menu and Down on the Apple Remote for six seconds, and then release when you see the indicator light on the Apple TV blink rapidly.
Unplug the Apple TV power cord for three seconds, and then plug it back in.
Have a great day,
Joe
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