Apple TV does not recognise my ID or password

I cannot get my new Apple TV to recognise my Apple ID or password. I have tried changing them, and also updating my credit card details on my iTunes account as recommended in another chat chain. Without effect. My Apple ID and iTunes ID have different emails and I am wondering if this is the problem? Any help?

the appetv have a microUSB connector so a cable with a microUsb connector in 1 end and normal usb in the other connected to a computer running itunes give the option of restoring the ios firmware if something goes wrong
http://www.legitreviews.com/images/reviews/1438/apple_tv_connectors.jpg
on the photo you can see the usb icon on the connector under the hdmi connector

Similar Messages

  • My Apple TV does not recognise My iTunes password. It works on all other devices but not Apple TV? Any ideas why or how to fix?

    Any ideas why my Apple TV does not recognise my iTunes password, when all other devices, including these communities are good with it?

    Hi Mick2291,
    Thanks for visiting Apple Support Communities.
    I'd suggest restarting, and then restoring, your Apple TV if the issue persists:
    Apple TV (2nd and 3rd generation): How to restart your Apple TV
    http://support.apple.com/kb/HT3180
    Apple TV (2nd and 3rd generation): Restoring your Apple TV
    http://support.apple.com/kb/HT4367
    Best Regards,
    Jeremy

  • After having updated the software on my apple tv, i cannot set up home sharing on it (let alone itunes!) simply, the apple tv does not recognise my apple id and password anymore

    i have updated the apple tv software (on one apple tv, ihave 2) after having used for 2 years withou any problem.
    i tried to log in again to watch movies already purchased but i cannot. the itunes store is not available and the home sharing does not recognise my id and password. on my pc i have alsoupdate to the latest software my itunes.
    the second apple tv where i am still resisting tomupdate the software works very well as always.
    help!?

    Hi Everyone,
    hope this message finds you all in time. The recent Apple TV update 5.1 is terrible. Apple knows it is which is why (thankfully for some relentless user -I have no idea who but I believe it was under threat) they have allowed to sign 5.0.2 again which means you can downgrade your Apple TV 2 and 3 to a 5.0.2 version via iTunes. Who knows how long they will keep the window open but I have downgraded my ATV early this morning. I couldn't post this earlier because I was out all day but I am doing it now.
    Here's how to do it:
    1) Connect your ATV to your computer via a Mini USB (not included with ATV but included with many other electronic devices) - in order for your ATV to appear in iTunes you must FIRST plug the USB cable to your computer and ATV and only THEN plug the power cable.
    2) Download your ipsw restore file from Apple.
    5.0.2 (ATV 2): AppleTV2,1_5.0.2_9B830_Restore.ipsw
    5.0.2 (ATV 3): AppleTV3,1_5.0.2_9B830_Restore.ipsw
    3) In iTunes select yout ATV, hold SHIFT and click on Restore
    4) Find and choose the downloaded IPSW file in the Open Dialog Box and hit Next
    5) As long as Apple still signs that version the Restore process will begin and will take a few minutes to complete.
    Enjoy!
    raadore

  • Apple tv does not recognise movies in itunes library

    Homesharing works. My issue is that apple tv does not recognise all movies in my library, particularly reference movies (created them through quicktime pro to overcome itunes not playing AVI issue). Can anybody help?

    They may not be compatible.
    Supported formats
    H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
    MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
    Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format

  • Apple TV does not recognise my Ethernet!

    Apple TV does not recognise my Ethernet!  I have tried two different ethernet pathways, my sky box is right beside the Apple TV box and it works perfectly on both Ethernet paths! I am therefore assuming that the problem is not the Ethernet. Am I doing something wrong? Is there a setting I should know about?

    Hi, guys.
    I'm having the same issue myself. Over wi-fi everything is fine with the ATV, switch to ethernet, caos. I simply can't identify why that's happening. I have a 100mb optical fiber and all the other stuff are functional, Macbook, iPhone, all the gang. Sooooo, what's going on?
    See the image below, brazilian portuguese but i guess you guys can figure something is just not right.
    Help me out, fellas, please.
    Thanks, cheers!

  • HT204053 my apple tv does not recognise my apple id and password what do i do?

    my apple tv does not recognise my apple id and password, what can I do?

    Hi goskii77,
    If you are having issues setting up your new Apple TV with your Apple ID, you may want to double check that the info is current and correct by logging into "Manage my Apple ID" as outlined on this page:
    Apple ID: Changing your Apple ID
    http://support.apple.com/kb/ht5621
    If everything is confirmed as correct and working but your Apple TV still won't accept your Apple ID, you may want to try restoring it to factory settings:
    Apple TV (2nd and 3rd generation): Restoring your Apple TV
    http://support.apple.com/kb/ht4367
    Regards,
    - Brenden

  • My iPad suddenly does not recognise my you tube password yet it works on my laptop

    My iPad suddenly does not recognise my you tube password yet it works on my laptop.

    Find Apple ID
    https://iforgot.apple.com/applied
     Cheers, Tom

  • Apple TV does not recognise my apple password

    after updating iTunes to 10 my apple TV 2 has stopped working have a network but cannot sign into itunes have reset password but does not recognise it was working okay till I upgraded itunes apple TV has latest upgrade

    i am having exactly the same issue now. how did you solve it?

  • Apple tv does not recognise my apple id

    My Apple tv is not recognising my apple id anymore. My apple id works fine on all the devices but not on apple tv. I have tried some troubleshooting by resetting apple tv, using ethernet, by manually typing .com etc however nothing has worked.

    Welcome to the Apple Community.
    Are you sure you are getting a working Internet connection to begin with.

  • Upgraded to Lion today  it does not recognise my .mac email password - any advice?

    upgraded to LION today and it does nnot recognise my .mac email password - any advice?

    Go to Settings>Store, tap the ID shown, sign out, sign back in with the ID you want to use.

  • Loaded yosemite but now does not recognise user id and password

    I successfully loaded Yosemite from 10.6.8 no problems. Subsequently updated I photo and I tunes without issue. Advised updates for Numbers, keynote and pages. On attempting to update window pops up with "Items not available with this ID"
    This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
    All software bought with i mac. Any advice?
    Alec

    Try resetting the App Store and Clearing Cookies.
    Reset       Learned from Old Toad
    App Store support. There is troubleshooting and a contact link.
    Support

  • Apple TV does not "learn" the IR commands from a Bang & Olufsen (Beo4) remote

    Under Settings-General-Remotes is possible that the Apple TV "learn" the IR commands from any other (non Apple) remote.
    However I have tried this with a Beo4 remote (Bang & Olufsen), but the Apple TV does not recognise the Beo4 remote IR commands.
    Is this feature expected for a next update of the Apple TV?
    (my Apple TV is 3rd generation)

    Thanks a lot pluimpje, I understand now why it is not woking.
    Initially I thought that probably in a next update of the apple tv firmware it would reconise the Beo4.
    But I am afraid that this will not happen ever ( at least with the current apple tvs)
    I am interested in to know how can I equipe such module in my Beo 4.

  • Apple tv does not accept apple id and password

    I can sign into itunes fine with my apple ID and password, however the apple tv does not recognise it. I would rather not change my password as this would mean changing countless email addresses. Apple support said they knew how to fix it but it would cost £25.00 which I think is a rip off.

    Are you by any chance using an iPhone app to control the AppleTV? Try using the remote which came with the AppleTV instead. I read a thread yesterday where people using an app couldn't log into Netflix until they discovered that they needed to add a space to the end of the password (when using the app). The same might be true for the Apple ID.

  • HT1414 I was in the middle of updating my iphone 4s to iOS7, then it crashed, I am able to get the apple simple when trying to restart, then it shows the cord and itunes logo and then switches off again.  Itunes on computer does not recognise the phone

    I was in the middle of updated iOS7 onto my 4s then it crashed, tried to restore and backup and it wont power off restart it just shows a black screen.
    Tried the tips
    Does not recognise my phone as I updated Itunes to see if this would work and I have lost all my back ups and every thing,
    when i try the power on butter and the home button I get the apple icon, then it shows power cord and itunes logo and then returns to a black screen, I can hear it beeping like when you put it on the charge each time this happens on my PC.
    please can anyone else help me???

    Unable to Update or Restore..?
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Take your time... Pay particular attention to Steps 3 and 4
    Note:
    Some users have reported as many as 8 or 9 attempts were necessary before success.

  • I have recently purchased a used iPhone 4, when i plugged it into my pc a skull came up instead of the apple icon.  My pc does not recognise the iPhone, I have tried everything that I can think of.  Has anybody any ideas on how I can fix this?

    I have recently purchased a used iPhone 4, when I pulg it into my pc a skull icon appears instead of the apple.  The pc also does not recognise the iPhone.  The phone was originally purchased in March of this year, so it is under 12 months old.  Has anybody encountered this problem and or know how I can fix the phone? Thanks

    You have apparently purchased a jailbroken phone.  You can try to get it into recovery mode, then restore as new, but no guarantee it will work.
    http://support.apple.com/kb/ht1808

Maybe you are looking for