Apple TV doesn't synch back purchases

There are literally thousands of people out there who are having the same problem as I am. If you've purchased any content from the iTunes store via Apple TV, you may wonder why some of these purchases are not syncing back to your computer. If you open up the iTunes application on your computer, go down to the second section entitled "STORE." It is there you will find a few folders, and one is entitled "Purchased on Apple TV." The problem starts here. Any and all of the content that you purchased via Apple TV should be listed here. However, the fact is, your purchases that are not syncing back are not listed here.
I have searched high and low on the Apple Discussions boards for answers. Many, many people are struggling with this issue. To date, the only thing I've seen that is legit on how to fix the problem is to do a hard reset on Apple TV. This is unacceptable in my opinion, because you will loose all the content/data on your Apple TV. And one of the reasons we are all here -- reading this post right now -- is because we want the content to reside on our computer as a backup.
You can try all the suggestions out there, like re-authorizing your computer via iTunes, messing around with the ports on your firewall, etc., etc. But, if your content is not showing up in the folder mentioned above, you're pretty much screwed.
I'm hoping that someone from Apple will read this post. I'm challenging Apple to step up to the plate and admit that this is a known bug. And by acknowledging this, they should give us an ETA on a fix. We all love Apple products, that's why we own them and are here. But, we are paying customers who are having a serious problem that needs to be fixed asap!
Anyone else who wants to share their thoughts and experiences, please do so....

Some months ago I purchasewd a couple of albums via AppleTV - the next day nearly all my content on AppleTv had gone - the recent purchases were not on AppleTV.
Fortunately they seemed to have synced back to iTunes before this event, but had this not been the case I would have lost the purchases. It's not happened since but I now almost exclusively buy via iTunes as I don't trust Apple TV with directly purchased content. I have to rent HD via AppleTv, but for other things I just feel more comfortable purchasing via iTunes as I know I can directly access the files for backup.
I've no idea what caused my 'glitch' but had I lost the purchases I'd have been quite annoyed as there's no guarantee Apple would let you download again.
I think if your issue happened to me I would contact itunes store support and explain the issue and ask them to re-enable the download but via iTunes not AppleTv. iTunes support are sometimes very helpful, but don't always seem to grasp the problem!
Have you sent feedback on your issue directly to:
http://www.apple.com/feedback/appletv.html
which is the official feedback mechanism?
Relevant Apple people may or may not read posts in the forum so it's always best to use the link above for formal feedback.
AC

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If you have Windows: http://support.apple.com/kb/TS1538
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Hey, I tried to post this question an hour ago but apparently my crappy 2.16 GHz intel 2 core duo iMac with 3 GB, 667 MHz DDR2 SDRAM can't handle anything else while it is pointing out in iMovie '09 that none of my HD video is stable enough to take advantage of the stabilization feature.
Anyway, here's my second attempt at seeking assistance for the most pressing of the many complications I am faced with as a Mac user.
I can no longer see my Apple TV in the list of devices in iTunes on my iMac. This happened after I downloaded the most recent software update for my Apple TV, and after my step-father-in-law hooked me up with a home entertainment system. I have noted below with "CHECK!" the tasks I have performed in my attempts to maintain a love affair with Apple:
Verify that you have the latest version of iTunes installed. CHECK!
Verify that you have the latest version of Apple TV software installed. CHECK!
Verify Apple TV is powered and properly connected to your television and you can navigate the Apple TV interface. CHECK!
Verify Apple TV is properly connected to your network and the network is properly configured. When configuring Apple TV, if you do not see your wireless network, exit the selection screen by pressing the Menu button then go back in and the software will rescan. DUMB THIS ONE DOWN, APPLE. HOW DO I VERIFY APPLE TV IS PROPERLY CONNECTED TO MY NETWORK? WHY NOT SAY, "CHECK THAT APPLE TV SHOWS UP IN THE iTUNES DEVICES LIST" AS A TROUBLESHOOTING OPTION WHEN SOMEONE SAYS THAT THEIR PROBLEM IS THAT THEIR APPLE TV DOESN'T SHOW UP IN THEIR iTUNES DEVICES LIST". THAT'D BE HELPFUL.
Verify network connectivity on Apple TV by playing a movie trailer in Movies > Trailers. CHECK (BUT *** IS THAT "BIG MAN JAPAN" MOVIE TRAILER ABOUT?)
Verify that the computer you are using can access the iTunes Store. CHECK!
If you're using Apple TV in a school or office environment, make sure Apple TV is on the same network segment as your computer (check with your network administrator) or else iTunes won't see Apple TV. NOT APPLICABLE
For more information on how to properly set up your Apple TV, see the Apple TV Users Guide. UH, I BOUGHT THIS THING 1.5 YEARS AGO. DO I NEED TO REALLY GO BACK TO THAT?
Restart iTunes (Quit or Exit and then reopen iTunes). CHECK!
Reconnect Apple TV to iTunes OH THANKS. THIS IS GOOD ADVICE. *** DO YOU MEAN BY RECONNECT APPLE TV TO iTunes?
If that doesn't address the issue, then:
Reset HOW?
Restart your computer. CHECK!
Rejoin network (wireless) and/or Restart your network router ***? HOW? WHERE TO I CLICK?
Reinstall iTunes OH SNAP! I'LL DO THAT IF NOBODY HAS ANY BETTER ADVICE.
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Otherwise, if you use other firewall software or hardware, check the software documentation on how to open UDP port 5353. IT IS SO COMPLETELY, RIDICULOUSLY LAME THAT "OPEN UP UDP PORT 5353" EVEN NEEDS TO BE PART OF THE INSTRUCTIONS FOR GETTING MUSIC FROM YOUR COMPUTER ONTO YOUR TV."
If you use Windows, try disabling services and startup items that may be conflicting. UHH, WHY WOULD I EVER HAVE WINDOWS? I SPEND 10-12 HOURS A DAY ON WINDOWS AT WORK, CRASHING MAYBE ONCE EVERY FEW WEEKS. I SPEND 30-60 MINS A DAY ON MY iMAC, CRASHING 1-2 TIMES A DAY. SERIOUSLY THOUGH, WINDOWS ***** TOO. TECHNOLOGY *****. PERIOD.

Hi everyone. I am typing here on my brand new 24-inch iMac. So far it's great! However, the issue I had with the Apple TV is unrelated to the iMac itself, and I wanted to let everyone know what the solution was to my Apple TV issue.
Until early this Sunday morning when I discovered this solution, my iMac would not sync with the Apple TV. This problem began after the most recent Apple TV software update. I neglected to mention in my previous posts that my Apple TV was connected to the Internet via an Ethernet connection.
Prior to the most recent software update, I believe that my Apple TV communicated wirelessly with my iMac and via an Ethernet connection to the iTunes store. With the latest Apple TV update, the sync between the iMac and the Apple TV does not work if the Apple TV is connected to the Ethernet. My solution was as follows:
1. Disconnect the Ethernet cable from the Apple TV. Do not reconnect.
2. Restore Apple TV to the factory settings. I'm not in front of my Apple TV at the moment but navigating through the Apple TV menu to reset the settings was fairly straightforward for me.
3. After resetting the factory settings and following the instructions, I was able to see the Apple TV in my computer's iTunes, but I was stuck with the super old software version from summer '07 when I bought this thing (i.e. before you could rent movies or watch anything in HD on the Apple TV).
4. Look for the software update on the Apple TV (again, fairly intuitive by navigating the menu on your TV) and download/install the latest update.
5. If your problem was due to having your Apple TV connected to the Ethernet, I think this should do the trick! It should now show up on your computer's iMac and it should automatically start syncing your iTunes content although I did have to direct it to sync my photos.
p.s. Does anyone know how I can let Apple know that this issue exists with the latest Apple TV update? The guys at the Genius Bar at the mall I went to in Pleasanton, CA couldn't find any notes in their knowledge database about issues with the latest Apple TV software update and I think it's important that Apple knows about this.
p.s.s. I think Apple should make all of us, their consumers, more aware of how to let Apple know about these issues because this issue was so frustrating and throughout the whole troubleshooting process I felt very helpless and would have felt so much more positive about Apple if I just had a forum in which I could let Apple know I was having this issue (above and beyond this user forum through which I ended up losing much of my iTunes album artwork after following one person’s advice).
So if that forum exists, please let me know and let's brainstorm as to how to get more people like me to be aware of that forum so other people don't experience the same frustrations I have experienced.
p.s.s.s. I haven't tried reconnecting my Apple TV to the Ethernet in my home. While it will probably be slower to rent and download movies wirelessly, I don't care that much as I'm thinking I will start renting movies through Netflix instead and just use the Apple TV to watch my homemade videos on my TV.
But I am curious, why does Apple charge so frickin' much to rent a movie on the Apple TV? $4.99 for an HD movie? Everyone who has NetFlix tells me it is sooooo much cheaper and very easy to use. And to be honest, this makes me mad. Not that there is a cheaper option for renting movies/TV shows. That makes me happy. What makes me mad is that Apple charges so much to rent a movie when it doesn’t benefit them and it doesn’t benefit me. I think Apple does a lot of good things, but I think being able to rent (or even better, to subscribe to) media that you can watch (almost) instantaneously in your home is the wave of the future and still relatively new. If Apple wants to make money off of this service in the long term, they need to start by offering movies for super cheap, even taking a loss off the price they pay the production companies if they have to, because right now it's still all about adoption (i.e. getting as many people as Apple possibly can to think about renting a movie or *please please* a TV show through Apple ).
So I guess I feel like it's a lose-lose for Apple and me. Through Apple, to rent a movie (or *please please* a TV show) I will pay much more than I would with Netflix. But if Apple can walk away with an untarnished reputation after creating a special headphone input into their original iPhone device to make extra money out of nothing, then maybe they can do no wrong and we just need to keep blindly giving them our moolah? Can somebody please let me know how I could get a better job or at least a raise so that I can give Apple all of the money they are trying to squeeze out of me?
p.s.s.s.s. I am soooo sorry Apple, but the other day when I was at your store looking for the Firewire adaptor I needed to transfer files from my Firewire 400 on my old iMac to my new iMac via the Firewire 800 adaptor, I just couldn’t stomach the huge markup. I imagine you guys make a ton of money by ridiculously marking up your accessories over what one could pay elsewhere.
I know the rest of your consumers are happy to pay $50 for buying the cable in your store and I would like to apologize right now for using your in-store computers to search for the alternative pricing which I found for $19.99. I don’t believe any of your other customers saw me doing this, but if they did, please accept my sincere apologies. In the current economic environment, reputation is everything and it would be unfortunate for all of us if the Apple masses felt they were being taken advantage of.
Wow, I think I’ve got some issues with Apple that I need to work out. Anyone know a good therapist?

Apple TV doesn't synch back purchases

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