Apple tv error message "the selected video could not be played.  the format was not recognized"

my apple tv has started displaying error message "the selected video could not be played.  the format was not recognized" on all my movies.  i have never had a problem with it before.  please help.

Welcome to the Apple Community.
It seems that your Apple TV may be unable to see your movies, where are your movies kept, have you recently moved them, have you done anything else that might be related.

Similar Messages

  • "The Selected Video could not be played" error after latest software update

    After the latest software update for the Apple TV I've come across an interesting problem that's driving me crazy.
    In a nutshell:
    - I can rent movies and watch them.
    - I can watch video podcasts.
    - I can watch TV shows purchased on iTunes and streamed from my mac
    - I can watch TV shows ripped by myself and streamed from my mac
    - I can watch movie trailers
    - I can watch YouTube videos
    - I can watch a movie purchased on iTunes that has been synched to the Apple TV
    - I can watch a movie ripped by myself that has been synched to the Apple TV
    - I CANNOT watch a movie purchased on iTunes but it's streamed from my mac
    - I CANNOT watch a movie ripped by myself that is streamed from my mac
    Whenever I'm trying to watch a movie streamed from the mac I get the following error message:
    "The selected video could not be played. The format was not recognized"
    These are movies I could watch perfectly well before the software update, and I could perfectly watch them streamed from the mac.
    Any clues as to what could be going on? Any help or hits will be greatly appreciated.
    Many Thanks,
    Julian

    I am having similar problems. Rolling Apple TV back to 2.0 fixes it, but then I deal with the 2.0 bugs.
    Basically, I've tried this three times so far: reset back to 2.0. Resync everything I can(I have about 500gb of video which is stored on a USB drive, but I selectively sync part of my library and all my music).
    I have about 40gb free on the 160gb ATV. Everything plays fine - synched music, synced video, streaming video. My types of video are:
    - iTunes purchased
    - Ripped using handbrake to h.264 standard stuff (plays fine on my iphone and computer)
    - downloaded h.264 "ipod compatible"
    - converted video using iSquint
    After upgrading to 2.0.2, initially everything plays fine. But the MOMENT I sync something new to the ATV, then it all falls to crap.
    - itunes purchases play fine (synced and streamed
    - iSquint converted videos play fine when synced, won't stream "The selected video could not be played" bs)
    - Handbrake rips can play if sync'ed, won't stream
    - downloaded ipod compatible will usually play and sync.
    Doesn't matter if they're movies or tv shows.
    *All of these played fine before the "upgrade" (some upgrade).* After the upgrade, and after the first post-upgrade sync, it falls apart.
    Talking to Apple support about this results in the usual BS. Unplug your ATV. Resync your purchases, We don't support third party software yada yada.
    All I know is, Apple broke something with 2.0.2. Either something to do with a USB drive access, or something to do with one of their stupid new flags in quicktime, or whatever. It needs to be fixed.
    Going back, once again, to 2.0 until this is recognized and fixed by Apple.
    Mark

  • "The selected video could not be played. The format was not recognized."

    I am having problems with "The selected video could not be played. The format was not recognized." It happens when I try to watch TV show/Movie previews.
    I can usually watch a few previews before the error comes up. Once the error comes up, sometimes I cannot watch the previews that I was able to watch just minutes ago. Other times, it seems to be dependent on the preview - some previews work fine and others don't work at all.
    Fortunately, I can still watch all purchased content.
    Apple TV is at 2.4. I've tried de/reauthorizing iTunes and logging out/in via Apple TV.
    Can anyone offer help? Anyone have the same issue?
    Message was edited by: Boople

    I just purchased a music video from iTunes onto my MacBook Pro and downloaded it to my apple tv and had the same problem.
    I also rented two movies on my MacBook Pro while traveling in Spain, when I got home and sync'd with apple tv it would not play on apple tv only the laptop. Got not authorized error... I then rent a movie directly from apple tv and that does play.
    This is painful and I just bought a second apple tv unit... regretting it so far!

  • Latest update returns error " None of the selected updates could be installed. The update could not be expanded, and may have been corrupted during downloading. The update will be downloaded and checked again the next time that Software Update runs."

    Latest update returns error " None of the selected updates could be installed. The update could not be expanded, and may have been corrupted during downloading. The update will be downloaded and checked again the next time that Software Update runs."

    Which latest update? Details get answers. Rather than using SU, DL and install from http://support.apple.com/downloads/.

  • "The selected video could not be played."

    So after the update, I noticed I couldn't stream my movies to my appletv anymore. If I wanted to play my backed up movies on the appletv, I'd need to sync it instead of streaming it over my wired network. Same with my music video collection. My movie artwork and descriptions will show fine on the appletv, but when I go to play, it responds "The selected video could not be played. The format was not recognized" It works, however, when synced over. I thought the appletv could play all my itunes content, and it streamed just fine in v1.0.
    Anyone else having this issue or been able to resolve it? I appreciate all the feedback!

    Welcome to the  Discussion Forums.
    The message you see also appears when content can't be accessed, since you know you can play these files then it would seem that your issue is likely access. Are these files on an external hard drive, do the files or any enclosing folders have illegal characters in them (e.g. '/') do you have permissions set properly for the drive and folders on it.
    Yes, ensure all your software is up to date.
    Message was edited by: Winston Churchill

  • I recently tried to update iTunes to 11.1, and am now getting an error message "This application has failed to start because MSVCR80.d11 was not found."  I have uninstalled and reinstalled iTunes multiple times.  Am running Windows XP Svc Pack 3.  help

    I recently tried to update iTunes to 11.1, and am now getting an error message "This application has failed to start because MSVCR80.dll was not found.  Reinstalling the application may fix this problem."  I have uninstalled and reinstalled iTunes several times with no success.  I am running Windows XP Svc Pack 3.  Help please.

    Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
    (99753)

  • Updating iTunes with error message "this application has failed to start because MSVCR80.dll was not found"?

    After updating iTunes, has anyone got the message "this application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem." message and "iTunes was not installed correctly. Please re-install iTunes. Error 7 (Windows error 126)"?  I've tried everything from un-installing and re-installing iTunes to deleting the SC Info. Any help would be greatly appreciated

    Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
    (99840)

  • Netflix error message after selecting show - it won't play.

    I just got Apple TV about three weeks ago, and it is now not playing the selected show/film - it just says there is an error, please try again. Any ideas?

    Problem fixed. Updated it and runs smoothly now.

  • Greetings from a newbie and Error Message re: ' C:\PROGRA~1\palmOne\PACKAG~\NPInstal..dll' was not found.

    I just bought a replacement for my beat up E2.  I thought since I was having issues with my old E2, that I would uninstall the older application and then do a clean installation.  While I was in Control Panel and using AD/Remove I might as well remove Package Install.  I figured it would be reinstalled when I used the new CD I received in the E2 package.
    Since that time even though I have tried to do a clean installation.  I keep getting the same Error Message:  "The Notifier file 'C:\palmOne\PACKAG~\NPInstal.dll' was not found.  Notifiers are used by Hotsync Manager to inform other applications about synchronizations sessions.  Please check your configuration to correct this problem.  HotSync Manager is skipping over this file."
    I have searched for answers in the FAQ and Knowledge Base on the Palm site to no avail.  I also searched on the forums here with no success.  I am new here and I may have missed the thread regarding this issue.  I apologize ahead of time for not finding the answer here if it already has been discussed.
    I would greatly appreciate any direction as to where to look or go to find the "missing dll".
    Thanks in advance for your help!
    Post relates to: Tungsten E2

    Reply for bluezdude ~~~
    I jumped onto the forum because I was having the same problem and was frustrated to tears, kid you not!! So, after searching for the missing dll, and not finding any help here, I just started messing around on my laptop and FINALLY fixed the problem. First of all, I am running WINDOWS XP, not sure about MAC, so provided that you are also on a windows of some sort, this is what you need to do::
    Start
    All Programs
    Accessories
    Program Compatibility Wizard 
    Once you get here, go through the motions until you get to the program selection list, choose HotSync Manager and before clicking yes, that the problem is fixed, make sure you hotsync first to ensure that it works properly. Then you can click yes, and finish. I hope this helps~
    Post relates to: Palm TX

  • Apple Tv error message

    I ripped dvd's I own to my Itunes and they play fine. When I transfer to Apple TV they all show up but some play and some do not. The ones that do not display the error message"The selected video could not be played. The format could not be recognized." They were all ripped using the same format.
    Any advice in the way I should be syncing? Automatic or custom?

    sorry, discussions of this nature are not permitted here (ie the discussion of ripping DVDs) due to the DMCA.

  • Admin gets the following message while trying to update software: None of the selected updates could be saved. A network error has occurred. Check your Internet connection, and then try again. Any suggestions?

    I'm the Adnin. just recently I tried to update system software (Lion OS). The following message was returned. None of the selected updates could be saved. A network error has occurred. Check your Internet connection, and then try again. but I have internet access )email, Safari, etc.). Any idea of what is happenening?

    The error may be at Apple's end rather than yours. It could also be due to corrupted files on your computer. Try deleting the following:
    /Home/Library/Preferences/com.apple.SoftwareUpdate.plist
    /Home/Library/Caches/com.apple.SoftwareUpdate/
    /Library/Preferences/com.apple.SoftwareUpdate.plist
    Restart your computer.

  • I can't Start, Uninstall or Install new iTunes. I'm getting the same error message: Window Installer Service could not be accessed.  No other programs have similar problem. Any suggestion what can be done?

    I can't Start, Uninstall of Install new iTunes. I'm getting the same error message: "Window Installer Service could not be accessed". No other programs having similar problem. Any suggestions how to fix it?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • I cannot download OS X Mountain Lion, I get an error message that says: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed." Why am I receiving this message?

    I cannot download OS X Mountain Lion, I get an error message that says: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed." Why am I receiving this message?

    Servers may be overloaded.
    One user reported:
    Deleted file com.apple.appstore in /var/folders/, dissabled VirusBarrier X6: problem solved!

  • Keep getting error: None of the selected updates could be installed. An unexpected error occurred. Please help!

    Hey I am kind of new to this forum situation, but I keep trying to install software updates on my macbook for the last two weeks and the aforementioned error (None of the selected updates could be installed. An unexpected error occurred.) keeps resulting. I would download them straight from online, but I don't know which ones to download. What should I do?

    Bring up Software Update, and when it says it has updated software to download, click the button on the left bottom of the window, might say something like show details. That will open the box to show you exactly what would download. You can then visit the Apple download site at http://support.apple.com/downloads/

  • I am trying to open my iTunes on a Windows XP laptop and get the error message 42404 "iTunes application could not be opened.  Please repair or reinstall QuickTime".  I did that and it did not help.  Any ideas?

    I am trying to open my iTunes on a Windows XP laptop and get the error message 42404 "iTunes application could not be opened.  Please repair or reinstall QuickTime".  I did that and it did not help.  Any ideas?

    Let's see if a more rigorous uninstall/reinstall procedure gets us past that, nancy. See the following troubleshooting document:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Maybe you are looking for

  • Fox formula for actual/plan data  - Planning function

    Hello, I am working on the following scenarios for developing a  planning functions for a monthly forecast. It is rolling montly forcast where user starts the planning in Jan and he has to show the actaul value for the month of Jan and blank values f

  • Sharing a calendar to a group

    We just upgraded to Mavericks Server, and I was delighted that it accepted a group name as a sharing recipient for a Calendar; however, it doesn't actually send invitations to the people in the group. In fact, as far as I can tell, it doesn't do anyt

  • Using Bootcamp system image on Non-Mac PC

    Hi Guys, I'm in the process on moving my bootcamp system to a separate computer but it's not a mac system. I am wondering if there are things I should watch out for. Like what happens to apple related applications like icloud panel, bootcamp panel, i

  • RecordStore, how to?

    I'm having trouble saving settings and stuff for my program. I tried using the class that Jimm (ICQ client) uses until I've learned more. It seems really nice, also works great, except that values aren't saved (or loaded!) sometimes. I have no idea w

  • Can't download the Bootcamp drivers for Win 8.1 when trying to install on a MacBook Air 2015 model.

    I've got a MacBook Air 13" 2015 model and I'm trying to install Win 8.1. When I run the Bootcamp assistant it fails at downloading the driver stating it had a network error. With this result I tried using multiple other network connection with still