Apple tv fails to stay connected to my Mac's iTunes

Since setting up Apple TV on my WiFi network, once I set a song or playlist to play from my Mac on the same wireless network, any subsequent requests just freeze, and Apple TV sits there swirling it's BS "wait! wait!" animation, but nothing ever comes. I've reset the Apple TV, restarted iTunes and my Mac, but this sucky behavior persists. I bought the Apple TV in order to enjoy my music collection through my entertainment system, but it clearly isn't capable of performing even that simple task (never mind movies, TV, etc. — first thing's first). What a very disappointing waste of money. I'd be interested in hearing a solution, but my searches so far suggest there just isn't one, and I just wasted a hundred bucks.

My Apple TV does the same thing. I use Windows. I had Windows 7 and Windows 8, and it does that for them both. I think it may be a router issue. I plan to contact Apple support, but to "fix it" I just have to go to my PC and close and restart iTunes.

Similar Messages

  • Can't get Apple Remote App to stay connected to my ITunes library.

    I recently had my modem and router taken out by lightening.  So I replaced them both with what is supposed to be the latest and greatest.  Simultaneously, Apple had a new version of ITunes, so I updated.  Now I can't get the Apple remote app to stay connected to ITunes.  If I start ITunes on my computer, my IPhone 5 will see and connect to the library, as well as my IPad.  But as soon as my IPhone or IPad goes to sleep and I try to reconnect to the library, it can't connect to the library.  I've never had any connection problems before and not sure what is causing the problem.  I can turn off Home Sharing in ITunes and turn it back on again, or restart ITunes and it works, but as soon as the IPhone or IPad goes to sleep, it won't reconnect again.  Is this a router issue or ITunes Home Sharing issue?  Any input to resolve this will be greatly appreciated..............because it is really annoying not to be able to control music the way I did before!  All products have the latest updates.

    Take it back and exchange it.
    If the remote doesn't work out of the box new then either remote is faulty or AppleTV is faulty (eg IR sensor not located properly in the case).
    Either way one of them isn't working, exchange it.

  • Apple tv won't stay connected to wifi

    my apple tv won't stay connected to wifi.  what's the issue?

    Answers can only be as helpful as the details provided.  And in this case none were give.  What is happening?  Error message?  Other WiFi devices have issues?  It is actually losing the connection or is your streaming content just freezing?
    Trying to do streaming video over WiFi is not a great idea.  Even if you are using the really high end WiFi hardware it will never be completely solid.  You really want to use a wired connection for that.

  • My Apple wireless keyboard won't connect to my Mac mini any more.

    My Apple wireless keyboard won't connect to my Mac mini any more. Going through the Bluetooth Setup Assistant doesn't help - the computer finds the keyboard, but when I type in the pass code it fails to pair with it. The green LED on the bottom of the keyboard flashes twice at roughly two-second intervals. I've tried replacing the batteries and this has had no effect. I have all the latest software updates installed.

    Welcome Cheirhandrea!
    There are easily hundreds of variants of the iMac dating back to 1998. Many of the pre-2006 iMacs this forum covers cannot support an Apple wireles keyboard. Because this model has been in production for so long, it is important for you to let us know as much about your computer as possible so someone won't give you information that may not be appropriate to your iMac variant.
    So we need to know:
    1) Your processor type and Mac OSX version, both available by doing "About this Mac" from your Apple menu at the left end of the menu bar:
    2) The make and model of the keyboard.
    I asked for your Mac OS version because "iOS" as currently shown in your equipment profile cannot run on any Mac computer, only Apple's mobile devices. Once you get the OS version from "About this Mac," please change your profile to avoid further confusion and get help faster without the delay of someone having to ask for clarification before they can start helping.

  • Apple tv won't stay connected after yosemite upgrade

    After upgrading to yosemite non of my apple tvs (3 of) will stay connected.
    I have upgraded everything as of the 1/12/14 and still no joy.
    I have a good wifi connection so its not that!
    I have try connecting by playing through the computer to the apple tv and that also drops out!
    I have restarted everything and that didn't help!
    I have even setup the apple tv as new to see if that would help, nothing!
    I have installed the latest upgrade for yosemite which is supposed to be for connection improvement, which doesn't work either as my mouse still keeps cutting out.
    I have even tried changing computers and going through my macbook pro ( also running the latest yosemite) and that doesn't work!
    Does any body have any other ideas on what i could try?
    Please help
    Dave

    Not sure what instructions you are referring to, regardless wifi is susceptible to interference. If your neighbour's network is using the same channel or if yours is not encrypted that will of course cause issues, which is a result of the network not the Apple TV. There are also many other factors that can cause interference.
    It is working just fine for me and most users, and if you took it to another network you would see similar results. If you wish to resolve then proper troubleshooting needs to occur

  • HT2822 apple tv won't stay connected

    It is difficult to connect to my network.  Once connected, it doesn't stay connected.

    Answers can only be as helpful as the details provided.  And in this case none were give.  What is happening?  Error message?  Other WiFi devices have issues?  It is actually losing the connection or is your streaming content just freezing?
    Trying to do streaming video over WiFi is not a great idea.  Even if you are using the really high end WiFi hardware it will never be completely solid.  You really want to use a wired connection for that.

  • What is the maximum number of Apple TVs (3rd gen) you can connect to 1 Mac running iTunes?

    I have one Mac with my digital library running iTunes 11 and seem to be having problems keeping Apple TVs connected (via home sharing) when I get up around 10 Apple TVs on the network.
    The Mac is running Mountain Lion with all software updates installed, iTunes 11, and the Apple TVs are all running 5.1.1 (the latest at this time).
    I am not asking how many computers can authorize via iTunes to use the same Apple ID - that answer is 5. I have read in multiple places that the number of devices (e.g. Apple TVs, iPods, iPads - not computers) that can sync content to an iTunes account is unlimited, but I don't think that's entirely true.
    I'd like to keep this conversation about the number of Apple TVs you can have home shared to a single Mac / iTunes library via home sharing.
    I am also not asking how many a network could support via concurrent streaming, etc. That's not relevant. We only use 1-3 Apple TVs at any given time simultaneously, and streaming simultaneously to as many as 3 Apple TVs hasn't ever been a problem.
    I recently upgraded all my Apple TVs in this house to generation 3 units - I have 12 of them in all, but once I connected about 10 of them I started having problems (at least I think it was 10).
    Does anyone know the official limitation (if there is one) ?
    The problem that I am having is that even though I have a great Wi-Fi N or wired gigabit connection at each Apple TV, and the correct home sharing Apple ID on each Apple TV and iTunes on the Mac, when I try to access "Computers" via the Apple TV menu, I get this error:
    Could not connect to "My Library": Make sure the computer is on the same network as your Apple TV, the iTunes version is up to date, and iTunes is running.
    Now if I restart iTunes, I can get the Apple TV I am currently troubleshooting to connect, but then if I go to a different Apple TV, it gives me the same error. Restarting Apple TVs doesn't fix it, only restarting iTunes seems to. But I can't seem to get multiple units to see the Library simultaneously.
    Thanks to anyone who provides help on this.

    Apple TV is by it self in a category.
    With Apple TV 1 the limit was 5 Apple clearly stated that. The reason? Probably because the Apple TV 1 had a hard drive and was able to store content locally (quite a bit actually). This would make it more in line with authorized devices.
    You authorized device limit is 5 but this does not pertain to home sharing again something different.
    When you play content from an Apple TV you are streaming from an authorized device and as long as you have the same iTunes account on that Apple TV as the iTunes you are connecting to you will be ok.
    Now to the error. I have also had this error and I had it on a network with only 1 Apple TV connected and it is since iTunes 11. It seems every time Apple updates iTunes it has a bad effect on Apple TV. So I would not relate this error to the number of Apple TV's you have, every time I get this error I restart the Apple TV and its fine again.
    On a side not I used to run MANY Apple TV's off my xserver. I had my families homes networked with VPN. I would prefer to not say how many but it was quite a few. biggest problem there was multicast over VPN....whole other story.

  • Apple tv keeps loosing the connection with the mac

    Purchased a new desktop mac, time machine and an apple tv. everything is working splendid however the the apple tv seems to keep loosing the connection with the computer. As I sit here i see its no longer listed on the i tunes as a device, I seem to have to reset to the factory defaults again and re install it. I hope I am wrong and I am missing a step and its there and maybe I just don't know how to access it, So here I am posting this to all, Help.... I will be the first to admit I really am a little lost with this apple tv
    thanks you everyone

    I have the same problem as you do. i have had my apple tv for about 2 years now. I connect my apple tv to my iMac, via wifi by airport extreme. i used to before connect via ethernet cable to my airport extreme, i still had the same problem as you do. that itunes losses the apple tv. yet, from apple tv i can still access the internet. i have gone through all my settings on my airport, they are all correct. the connection only seems to last a few days then, it just losses connection. i have asked this question before, but now one was able to help. Apple is not interested because apple tv is just a pet project to them. you do not have to rest the apple tv every time, you just need to go to the options menu and select the connected computers and tell it to delete connection to your computer. once it has done that, make a new connection to your computer on itunes put in the new passcode and set up which films etc you want to be sync. We should not have to do this every few days. Apple needs to sort this out or at least lets us know how to stop this.

  • Apple Mighty Mouse not staying connected through Bluetooth

    I just purchased the Apple Mighty Mouse with my new MacBook Pro. The next day when I come back to the notebook and start up, it does not have the mouse connected. It can see it, but does not automatically connect to it. Does it matter that sometimes I leave the mouse at home and use the notebook. I come back home and I expect that it should know to automatically connect to it when I turn the mouse back on. Sometimes I leave the mouse on without turning it off. Any help would be greatly appreciated. Thank you

    Re-installed the mouse app/software now works a charm

  • Wireless apple keyboard will not pair/connect to new mac mini

    So, I cannot complete setup and use the computer.  The keyboard IS discoverable by my macbook air.

    Same with my new mac mini.
    Got it brand new via the online shop.
    Happy to start with the new mac i really got dissapointed by the fact that it`s impossible to pair the wireless keyboard unless you first connect a USB keyboard to the mac mini and start the configuration.
    THIS ***** !!!
    No hint at all from apple that you first have to connect the USB keyboard.
    I had to borrowed a USB keyboard from my neighbour :-((
    After setting things up it was no problem at all to establish the BT connection with the keyboard.
    Works fine now.

  • HT1414 i went to restore iphone without backing it up or nothin, now just the apple sign on screen, not connecting on its own to itunes on connecting to pc so i hold the on off and home keu untill it connect then message comes up on itunes saying "the iph

    hi. ive reset my ip[hone to restore all setting to new phone. on doing this it stayed on the applew sign, tried to connect to itunes it wont, ive conneted it to pc held home buuton on off button for 10 second let gop on off button keeping hold of home then message comes up the iphone software update server could not be connected. can anyone help please

    Based on the information you have provided? Probably not.

  • Apple TV 6.2 not connecting with home sharing to iTunes 11.3

    I have looked for any solutions to help reconnect the two for home sharing. When I click on "Computers" on the ATV, it says its loading my library. After "loading" it gives me the "Could not connect" error. My MBP and ATV are both connected to the same Airport Extreme but it wont connect to my library. I didn't have this problem with the previous ATV software.
    Any help is greatly welcome.

    Me too I have the same problem as MicheleP57!!!! What can I do???

  • All non-Apple Wireless Clients won't Connect to Time Capsule

    I have a latest gen Apple 2TB TC (ME177LL/A) and have had it for about 14 months. I have never had any issue with it in the past and have perhaps only had to reset it twice in that 14 month span.
    Came home from work last night to watch some Netflix on my PS4, and noticed my PS4 couldn't connect to the network. In the PS4 OS I kept getting errors that said either the network no longer existed or my password was incorrect. I simply tried to re-enter my password multiple times, but only once was the PS4 successfully able to connect. The one time it did connect the network speed indicated in the PS4 speed test was less than 200 kpbs. Within moments, the PS4 lost connection again. I was unable to reconnect.
    At this point I figured I would just use the PS3 instead...same issue, however. Initially thought it was perhaps a PSN issue, but this time I never once could get the PS3 to connect. It repeatedly just said the network wasn't available or the password was incorrect. Went through the same troubleshooting steps that I did on the PS4 with no luck.
    At this point I realized my Lyric thermostat had been erroring out and giving me a notification on my phone---the app on my phone wasn't able to connect to the Lyric via Wifi. Also noticed my August Connect was flashing red and was not connected. DirecTV Genie was not connected to my TC network either. Then went to my home office to discover my Slingbox was no longer connected either. Interestingly enough, though, my iPhone, MacBook Pro, Mac Mini, wife's iPhone, and MacBook all were still connected to my TC network with no issues. I performed speed tests on all of them and all were giving me well over my 60 Gbps Internet speeds. These devices never disconnected nor had any hiccups.
    Essentially determined all my non-Apple devices couldn't stay connected to the TC network.
    Proceeded to just reset the TC and see what would happen. None of the non-Apple devices could connect. Same "Network not found/incorrect password"
    Then proceeded to perform factory reset on TC. At the same time I unplugged my Charter internet modem from power and cat5 out. Powered on modem, waited. Then powered up TC. I did this process twice through, once with auto selected 2.4/5 Ghz channels--still had issue with devices being unable to connect. The second time through, I set up the 2.4/5 Ghz bases upon the most "open" channels as shown by iStumblr (I live in fairly large luxury apartment building that has many networks -- so there are A LOT of networks).
    This time I appeared to have success. One-by-one I was able to connect all my non-Apple devices to this new network with the new SSID and credentials. All devices were able to connect and the PS3/PS4 were able to connect to PSN and I was very easily able to get Netflix.
    Woke up this morning and noticed all non-Apple devices were once again not connected....really not sure what's going on. Didn't have time to dive in deeper before heading to work.
    Just as an FYI, I have 2 different Macs backing up to the TC via Time Machine wirelessly (the primary reason I have a TC and not another router). Also have an Asustor AS5008T connected to the TC via round robin link aggregation. All Macs are running Yosemite. All iPhones are running iOS 8.3. Offhand, I don't know the firmware the TC is running. I made no recent changes to the network or any of the hardware.
    Anybody have any idea what could be the culprit? Any help would be greatly appreciated.

    Whilst I said in my first post that apple had removed all the logs.. you can still get them via PC version 5 airport utility... you will need to plug in via ethernet since wireless is not working. You can also install v5 utility into a Mac but I cannot tell you how. Google it.
    The other method.. and I am not at all sure if it is useful or not.
    Using the airport utility in an ipad.. click on the TC, then edit.. then advanced.. Diagnostics and Usage Data.
    Go into this and you will see the Airport utility has got a stack of info out of the TC..(for secret transmission to apple).
    eg
    I guess it is comparison between normal functionality and when it fails that will show something interesting.. meaning you will need to track the info... and it is not so easy to get it out other than as a screenshot..

  • I cant install itunes it keeps on saying "service apple mobile failed to start" and i keep on reinstalling it but that keeps on coming up

    i cant install itunes it keeps on saying "service apple mobile failed to start" and i keep on reinstalling itunes but i keep on getting the message.

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    and paste into:
    C:\Program Files (x86)\iTunes
    The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
    tt2

  • Native VPN PPTP client won't stay connected

    Folks,
    I have setup my VPN using the Mac OSX native PPTP VPN client to connect to my client's work network. However, it appears that it won't stay connected.  I have been searching the net for answers.  I can't find a definitely one.  Does anyone have the same issue where you can share your solution with me please?
    To be more specific, I have a Windows XP laptop and a Mac.  I connect to the same VPN on both machines.  The Windows XP laptop will stay connected while the mac will drop the connection randomly.  This is particularly true when my Mac went to sleep and then wake up.
    In my PPTP VPN setup, I have already uncheck the option "Disconnect when user logs out" option in the Advance setting.
    Also, this appears to be Mac OSX issue because I have another client where I can use the Cisco AnyWhere VPN client to connect and the connection stays connected all the time including the time when my Mac went into sleep mode.
    My mac is the new MacBook Pro with Retina display running Mountain Lion (The original OS is Lion and then upgraded to Mountain Lion) and I am using the Thunderbolt to Ethernet adapter to connect to my wire network.  It doesn't make much difference even if I switch over to a Wireless connection.  In both cases, the VPN just won't stay connected.
    Can someone point me to the right direction as to where I can trouble shoot this please?  Thanks.

    Thanks sberman.  In the article, it mentions something about VPN on Demand, where in the setup do you see this setup?  I am in the Network setup area and I am not finding this.  Also, if I turn on the "Use verbose loggin", where is the log file?  Is it still the /var/log/ppp.log file
    Also, one more thing, my main ethernet connection setting does not include a proxy setting.  But my VPN setup includes a proxy setting.  Do you think that I may need to update the main ethernet setting to add the proxy setup to it as well? But I don't want to keep updating the main ethernet connection network setting to switch between proxy or not.  Any suggestion will be welcome.
    Thanks.

Maybe you are looking for