Apple TV Fails to update

Hi All.
I have just purchased a used Apple TV that was reported as fully working however it fails to update. I have been searching forums all evening looking for answers with none working. I have run the diagnostics which it reports is all OK, I have done a full factory reset which has put the firmware now back to 1.0 however it still wont update.
I have tried using both wireless and wired networks, having the device connected via component and HDMI (cant imagine that it would make a difference but at desperate times eh!)
Please can someone offer a glimour of hope for this purchase.
Thanks,
Matt.

As long as it's in good working order and it has a good network connection, the updater should work. If you can get movie trailers, you have a network connection. If not, make sure your router is allowing traffic on the required ports for the ATV.

Similar Messages

HT1923 iTunes on my Windows Vista has failed to update over several weeks. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting

iTunes on my Windows Vista has failed to update over several weeks. Audio will not play out. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting. Any clues??

Hey petanque1,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M.

HT1926 I cannot connect my iphone to itunes. When I go through the troubleshooting, it tells me to uninstall and re-install itunes. BUT I do not have Apple Software Update or Quicktime to uninstall. It tells me that Apple Services failed to start!! Please

I go through all the motions in troubleshooting and uninstall Itunes, but I have not got Quicktime and Apple Software Update to uninstall. I then re-install Itunes but I get an error saying that 'Service Apple Mobile failed to start. Verify you have sufficient privileges to start'. Which I have. Please help!!

I have the same problem, did you find a solution?

I updated iTunes 10.3.1 today, and now it won't let me open itunes it keeps saying error 7 (windows error 14001) and also says (apple mobile failed to start verify significant privileges to start system services)

I updated iTunes 10.3.1 today, and now it won't let me openitunes it keeps saying error 7 (windows error 14001) and also says (apple mobile failed to startverify significant privileges to start system services) I have unstalled it severaltimes, tried repairing it also switched off all security software and checkedall files are deleted in local disk (program file) but still no look. Please cansomeone help

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
Regarding AMDS failures there is a hint in another thread that disabling the Windows Firewall before attempting to reinstall may help, otherwise take a look at the steps outlined in this post. Re: Can't install iTunes 12.1 on Windows 7 64-bit. I know they look a little daunting, but the process of generating the logs themselves isn't that hard to do. Extracting useful information from them is still a challenge but maybe something will leap out. If you want to post the log for the failed components for me to have a look at here or in the other thread please edit out any personal information, particularly your email address, first.
tt2

Mobile connection fail after updating apple 4s to ios 6.1.3

Mobile connection fail after updating apple 4s to ios 6.1.3
intertnet and other online applications are not working after updating to apple iphone 4s to ios 6.1.3
what is the solution for this......

try resetting your network settings.
Settings.app -> General -> Reset - > Reset Network Settings
CMIIW

IPhone 4 isn't recognized as my device and doesn't sync to itunes after a failed software update using itunes

The title says it all, but today I had the option to update my IPhone 4 through itunes and so I did. After a few minutes as the process was in effect an error popped up and said the update had failed.
Currently my phone is plugged into the USB port and is showing me a charger pointing to itunes; the complication is that my IPhone is no longer registered in my name and it also isn't sync'ing or being recognized through my itunes.
I've looked through the support pages and have done as many things as I can find which included:
http://support.apple.com/kb/TS1538
I ran the diagnostics and went to this page http://support.apple.com/kb/TS1363?viewlocale=en_US
None of these actions gave me the answer I needed.
I've also taken my phone to the nearest AT&T provider and they weren't completely sure what's going on.
I did realize that I tried to update my IPhone when the itunes wasn't at it's most updated platform.
Any help would be much appreciated! I'm all out of ideas.

Hy there,
First you have to try connecting your device to the computer an then reinstall the drivers by following these steps:
1'st step is to go into the device manager
2 step is to go to portable devices (it is rught under network adapters)
3 step is to right clic apple iphone and click update drivers
4 step is to brows your drivers from C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
After that your itunes must detect your device in DFU mode an you will have to push the restore button and it has to restore.
Good luck,
Andrei

Why are my apps failing to update on iPhone 5 after installing IOS8

My iPhone 5 is failing to update apps. I am using IOS 8 and suspect this may be the problem. Wish I had never upgraded to IOS 8. Has anyone got a way around this problem?

The Apple shop sorted it for me by reinstalling IOS 8. It was thought the IOS 8 download I did had a glitch.

I have just upgraded to Windows 8 and my scyning and upgrading my phone with new apple software fails, Itunes looses connection with the device (phone), cant backup the phone or download new software, is this an issues with Windows 8?

I have just upgraded to Windows 8 and my scyning and upgrading my phone with new apple software fails, Itunes looses connection with the device (phone), cant backup the phone or download new software, is this an issues with Windows

Hi, stig2013.
I would recommend the steps in the article below. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If you are receiving an error message, find the exact error number that you recieved in the article below and process the steps.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Cheers,
Jason H.

My iPhone 4 fail to update to iOS 5 and now it can't restor the firmware I am geting and error it says The iPhone "iphone" could not be restored. An unknown error occurre (-1) . Plese help

My iPhone 4 fail to update to iOS 5 and now it can't restor the firmware I am geting and error it says The iPhone "iphone" could not be restored. An unknown error occurre (-1) . Plese help

My iPhone 3GS is getting the same error. I've called Apple a bunch of times, and they won't get back to me. I'm searching through discussions to figure out a solution.

HT1926 I keep tryingto reinstall itunes on my computer but when trying to install an error stating Service'apple Mobile Device' (Apple MobileDevice' failed to start. Verify that you have sufficent privileges to start system services keepsshowingup. What d

Keep trying to reinstall itunes on my pc without success. Message keeps coming up saying Service "apple mobile device' (apple mobiledevice} failed to start. Verifyverify that you have sufficent privileges to start system services. What do I do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Can't Download Itunes 11.0.1, failed to update, Itunes shortcut completely gone?

Hi, I'm running Windows 7 (64-Bit) and I recently tried updating my Itunes, only for it to fail more than once. The first time I tried, it got close but never came to completion so I closed it and started up Itunes again to put some CD's on. I imported the CD's, but every time it got to the last song on the CD, Itunes would freeze and I'd have to manually shut it down. I did this twice with that happening both times. Then today I went back again to try and update once more. It seemed as if everything was going fine, Quick Time completed its download and works fine, but I was left still waiting on Itunes. Two hours passed and it was still near the end but not complete. So, I shut it down yet again and my itunes shortcut was gone altogether. Then, I tried redownloading Itunes in its entirety from Apple, that failed within moments. Now there's no sight of Itunes or any way to access itunes whatsoever on my computer, looked at programs, files, searched, etc, and the shortcut(s) are still missing. Any idea what went wrong in the first place?

That suggests the file is being damaged during download. The first thing to try is a different browser
Failing that, router issues have been implicated, try restarting your router.
Otherwise the easiest thing is to get a friend to download iTunesSetup.exe for you and put it on a memory stick.
http://www.apple.com/itunes/download/
Most people have 32 bit XP so you don't want iTunes64Sepup.exe

Apple tv bricked by update v7

Trying to update my Apple TV 3rd gen, rev 2 (A1469 - AppleTV3,2 - MD199LL/A) to Apple TV 7, the update failed. Now I need to restore my Apple TV via iTunes. But the so-called "micro USB" connector on the ATV is different from any other micro USB cables that I have.
Where can I get the correct cable, and how do I specify it to be sure I'm not getting yet another micro USB cable with the wrong size USB connector?
BTW, I tried to make a Genius Bar reservation, but (due to the iPhone 6 rollout) they're booked for days.

Standard microUSB which are data/power capable work. If there are proprietary modifications or they are power-only, they will not work.
Do the same cables allow you transfer images from cameras for example? If yes, they are both data and power capable.
If you have an Apple Store close by, you can try and reset it there, otherwise you will need to get a cable that works.

Hello, i'm trying to download the new verison of itunes, and im getting an error message: Apple mobile failed to start and c;runtime failed. how can i fix this issue

Hello, i'm trying to download the new verison of itunes, and im getting an error message: Apple mobile failed to start and c;runtime failed. how can i fix this issue

Hi Tatilopez86,
If you are having issues with iTunes after an attempted update, you may want to try the steps in the following articles:
Apple Support: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Apple Support: Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Regards,
- Brenden

IPad 2 fails to update to IOS 7.1.1 via OTA or via iTunes 11.1.5

Hi,
I tired all the user community and Apple support documents to no avail for 9006 and 3014 error. One post stated this in quotes below, which I am leaning towards. I have spent countless hours on this problem. Apple please help. The only reason I want to update is because I am forced to because Facetime does not work anymore.
"Finally, if all else fails, you can simply wait a day to install iOS 7. These issues typically happen when Apple’s server is overloaded, so even if you complete all of these steps it might not work."
Thanks
Frustrated Rotten Apple User

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
 Cheers, Tom

I cant install itunes it keeps on saying "service apple mobile failed to start" and i keep on reinstalling it but that keeps on coming up

i cant install itunes it keeps on saying "service apple mobile failed to start" and i keep on reinstalling itunes but i keep on getting the message.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

Apple TV Fails to update

Similar Messages

Maybe you are looking for