Apple tv freezes when playing rented movies

This is a new issue for me. Every time I rented a movie from the Apple TV(3Gn) the movie doesn't download or freezes. Sometimes the Apple TV restart by itself. Also when I play movie trailers, sometimes it doesn't download the trailer completely. I ran a speedtest and the downloads are above 20Gbps. By the other hand, Nexflix runs excellent without any problems at all. Please I need help to fix this situation. Thanks!

That may indicate interference. Netflix adapts to the connection whereas iTunes content is fixed. First try rebooting ATV and router. Make sure DNS is set to automatic (settings - general - network).
If on wifi try ethernet. Go to istumbler (Mac) or netstumbler (PC) to get a report, look for signal strength and noise.

Similar Messages

TS3623 Apple TV will not play rented movies. Says it is being played on another device, which it is not. Downloaded movie via iTunes on my iMac.

Apple TV will not play rented movies. Says it is being played on another device, which it is not. Downloaded movie via iTunes on my iMac.
I've tried restoring the TV, updating my iTunes - nothing is working. It is definitely not playing on my computer.

Sign in to your iTunes account settings on the computer (click on the AppleID top right if you're actually signed in).
In your purchase list find the purchase and use the 'Report a problem' link to tell the store.
Assume you've not moved the rental to another device where it resides but is not being played.

My Apple TV freezes when playing HD content

My Apple TV freezes when playing HD content from my iTunes account via Home Share, it does not do it with SD programmes, do I need a better Wi-Fi connection? Would Airport Express help?

When does it pause? Every few minutes or much later?
All HD titles or just some at specific points?
Try playing something - pause it immediately and let the blue bar fill a fair bit before playing - does that then play ok?

Clicking noise when playing rented movie on apple tv

I am having trouble with my apple tv making a clicking noise when playing a rented movie from the iTunes store. Any suggestions?

I get noise, krackering/clicking noise in left channel on rented movies, music/movies played through iTunes. NOT on Netflix. Only Apple content.
Connected to a Samsung TV via HDMI.
Very anoying.
Any ideas?

HT4428 No aduio when playing renting movies on Apple TV 2 gen

No aduio when renting movies on Apple TV 2 gen, Previews have sound but once purchased (rented) no sound. I have Sony WEGA 3LCD about 6 years old.

The limitation of approximately 200 titles has been discussed before, we can't be sure whether it will be something that gets fixed or not. I'm not really sure what your other issues are, if I use search instead of lists, I find whatever I want and am able to rent or purchase subject to those options being available for that particular title.

Itunes freezes when playing a movie

Since the last update, whenever I play a movie rental, The picture will freeze but the sound continues. I have to completly restart itunes to fix it. Any suggestions on how to fix it so it doesnt happen again?
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard h8-1360t
iTunes 11.1.4.62
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 3.0
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.0.32
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CBA480C249210
Current user is an administrator.
The current local date and time is 2014-02-20 20:34:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 7570
NVIDIA, NVIDIA GeForce GTX 660 Ti
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.4.62 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {AB}
Description:    Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:
Lease Expires:
DNS Servers:
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-02-20 20:33:32.

I think I solved the problem.....In Itunes, I had my iphone set up to update VIA wireless...Itunes scans and constantly searches..which was causing the video to freeze up...when I disabled or disconnected the iphone, I no longer have issues.
If anyone else is....Disable any devices (ipads, Iphones, ipods) that might be connected to itunes using the wireless method.

HT1657 Error when playing rented movie. Now expired.

After renting and playing a movie for only seconds, I get the following mesage "An unknown error occurred. please try again later". Now my rental has expired. Can I get credit for it?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

When watching rented movie the picture keeps freezing, in about 30 seconds it plays again

when watching rented movie the picture keeps freezing, in about 30 seconds it plays again

I just started have this same/simmilar issue to. Was there a solution to the original question? I have 2 ATVs. One works without issue, the other... kicks me out repeatedly... to the point where the content will load for about 3 sec before kicking me all the way out. Tried all the trouble shooting options including: checking latest software update, reset, hard restart, and checking router download speed (over 50 Mbps on speedtest.net). Should mention this occurs most frequently when downloading Netflix content, but the same issue occurs downloading other content like PBS.

HT200109 Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?

Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?
Great, so now I have to airplay it by linking my computer to my Apple TV and then the movie has to buffer! So, all that time I spent downloading the HD video has to technically "download" again by buffering. The more I use Apple TV, the more I feel like this item was not created by Apple. I don't even use it for what I originally purchased it for. If I would have known that anytime I wanted to sync a movie from my computer to Apple TV by using airplay that it would have to buffer the movie, I would have never ever ever ever ever purchased this waste of time device. So the video has to technically play all the way through one time first so Apple TV can "remember" the movie to play it back in real time afterwards.
Am I missing something here? Am I doing something wrong that can be fixing my problem? I should have known that the Apple TV had so many things backwards when simple things like when you are using the remote and you reach the bottom of your list, in order to cycle back to the top of your list you have then press the directional buton back the other way rather than most modern day devices that will automatically cycle you back to the top or to the other side when you reached the bottom or end but keep on pressing the button. That **** annoys me when I am doing a search for a movie and have to type the name in manually and have to cycle back and forth to the letters. It makes me feel like I am using a rotary phone or something!

I was told by someone to try and purchase something directly from my Apple TV and that will help authorize my Apple TV. So I picked something that was free and it downloaded.
Then I went back to the Movie that would not work and it played just fine.
So it seemed to work. I will have to try it on other movies and TV shows later.

Yes I bought it and it wouldent play off my iPhone , so I bought it off my iPad 2 and lost it during a sync episode so I bought it twice and never sew it . It so hard to talk to some one when you rent movies from iTunes they get the money fast but if you

Yes I bought it and it wouldent play off my iPhone , so I bought it off my iPad 2 and lost it during a sync episode so I bought it twice and never sew it . It so hard to talk to some one when you rent movies from iTunes they get the money fast but if you have any trouble it's a series of things befor you get any real help that *****

iTunes support would be the only way i'm afraid.
http://www.apple.com/support/itunes/contact/

HT1657 I got an error message when trying to play rented movies

I got this error message when I tried to play rented movies after downloading.
"We could be complete your iTunes Store request. An unknown error occurred (-42110). There was an error in iTunes Store. Please try again later."
Anyone has similar experience?

Brian-KK Sabah wrote:
I too get the same message but I the software had downloaded 100% but about half way through "processing file" the error message (.3259) Check network connections. How do I fix this?
See Here for your Error Message -3259
http://support.apple.com/kb/ts2799

HT4381 I bought an Apple TV and when I rent a movie, I get a display saying that no HDCP is available. How can I solve this problem?

I bought an Apple TV and when I rent a movie, I get a display saying that no HDCP is available. How can I solve this problem?

Have you verified that your TV is HDCP compliant? Consult manual and/or post model so someone can check.

HT1390 this movie requires quicktime which isn't supported by this version of iTunes, 10.6, when trying to play rented movies?

anyone ever gotten the message:this movie requires quicktime which isn't supported by this version of iTunes, 10.6, when trying to play rented movies?
how to fix it?

i also want to add that this video shows status " stopped (err = 503)"

HT4557 playing rented movies on apple tv from ipad

How do I play rented movies on apple tv from ipad without using airplay?

Without using AirPlay you can't.
Regards.

HT1657 What happens when you rent movies and they don't play? How come that question is not on the list?

What happens when you rent movies and they don't play and you tried getting credit for it? I rented two movies which they were very very old movies in black & white and they both don't play. I never had this problem before even when downloading videos. Now how can I get credit for it? I contact itunes a number of times and no one has done nothing as of yet. Itunes also asked me for my order number which I sent them but still no credit.

Great question MommaBof4! This is actually something that can be completed. VZW does have the option to turn this feature on or off based upon the users request. If you would like to update this feature on your device please give us a call by dialing *611 send from your VZW device, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

Apple tv freezes when playing rented movies

Similar Messages

Maybe you are looking for