Apple TV/Home Sharing issue

I was having some remote and keyboard issues so I reset my AppleTV to it's original settings and updated it. Good news is my remote and keyboard are now working fine. Bad news is, none of my Home Sharing is working. My Apple TV and iTunes have Home Sharing turned on with the proper AppleID. When I select "Computers" from the main menu of AppleTV I should be able to see my iTunes library. Instead I get "To access your iTunes library on AppleTV, turn on Home Sharing in iTunes..."
My AppleTV has the latest software update, my AirPort is working fine, and I'm running the latest version of iTunes on Mac OS X. I've gone through all of the trouble shooting tips and I'm stumped.
Help!

Hi JimmyNorth,
If you are having issues Home Sharing to your Apple TV, you may find the troubleshooting steps outlined in the following article helpful (apologies if you have already seen it):
Apple Support: Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
Regards,
- Brenden

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Apple TV Home Sharing Issue (SOLVED for me)

I had been having problems with Home Sharing while other functions (Netflix etc) worked fine. My setup is wireless using Time Capsule. My network was "open" (password not needed). I had tried everything from recycling my DSL modem and Time Capsule and turning Home Sharing off and on (on my computer and the Apple TV) without success.
My Time Capsule has the ability to connect at 5GHz or 2.4GHz. Additionally, my networks may or may not be password protected. I finally changed to a network that required a password and my Home Shareing issue ended. Since that network change everything works fine.

I was going crazy trying to play music from my Itunes library and watch slideshows of my photos as, once started, the application would quit within a minute of starting. I called Apple Support and tried everything they sughgested - restart, restore etc. Finally, I turned my router off and let it reset. When I turned it back on. everything worked. I could have saved a lot of aggravation had I been instructed to do so originally.

I believe I found the fix solving home sharing issues with Windows 7

I was having a problem with my Windows 7 PC while trying to connect iTunes home sharing and my Apple TV. While speaking to Apple support, the tech told me that home sharing uses port 3689. I searched the web and found this link explaining how to open a port on your PC. The issue seems to be with Windows firewall, or the anti virus software controlling the Windows firewall. I use Norton anti virus so when I opened the Windows firewall selection in the control panel, the Norton window opened and the fix was identical to the one shown in this link. http://maximumpcguides.com/windows-7/open-a-port-in-windows-7s-firewall/
Follow the instructions on the page and for step #7, enter 3689. When you get to step #10, I typed in "Apple TV Home Sharing" so I could identify the port later on. I made these changes, rebooted the computer, started iTunes, turned on the Apple TV and everything worked. Try it and this should solve what seems to be a common problem.

Solved - at least all good so far.
I had to add rules to my firewall software (Symantec Endpoint Protection) for Bonjour (UDP 5353) and DAAP (TCP 3689). Once I did that, the other librares were shown in SHARING and the Apple TV reliably connects.
What I don't understand was why it worked at all without the rules in place.

Apple TV Home Sharing only detects Macbook Pro but not iPads

Hello
My Apple TV (2nd gen) will only detect my Macbook Pro on Home Sharing. I have two iPads (1st gen and iPad Mini) both updated to the latest iOS but they just wont show up on apple TV home sharing.
Any thoughts?
The software on all devices is up to date, and all devices are connected to the same network.

Your first generation iPad is only capable of basic AirPlay, instruction for basic AirPlay are:
Assuming both devices are on the same network and that AirPlay is not turned off on the Apple TV, then simply tap on the screen when you are watching content you wish to stream to your Apple TV, then tap the airplay icon that appears in the control bar, choose the Apple TV from the menu that appears.
Your problems on the iPad mini, indicate a network problem at your end, perhaps the distances are too great or you have interference on your network.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

TS2972 Apple TV home sharing trouble

Apple TV home sharing does not for on my MAC mini if I do not have iTunes running on my PC at the same time. How do I fix this (as I want to get rid of the PC)?

my universal cure of issues between windows and itunes is
uninstall everything itunes, quicktime ...
reboot
use regedit and search and delete everything related to itunes
reboot
reinstall everything itunes, quicktime.-...
this has fixed it for me back when I used itunes under windows
but of cause if one spend a lot of time adding album art to imported cd's and such it's a sad loss of effort

Potential Solution: Home Sharing issues with iTunes 10.6

TL;DR: On a hunch, I changed the power settings of the ATV to never sleep. Since then, I have not had any issues. Granted, it's only been a couple of days, but it seems to have done the trick.
Folks,
Wanted to share my experience with Home Sharing issues after upgrading to iTunes 10.6. These forums a rampant with reports of the issue, so I'll defer to the search field above if you don't know what I am talking about. In short: iTunes 10.6 seems to have busted Home Sharing.
For those who do, here's what I found:
For some reason, is saw a very large number of established sessions from my Apple TV (ATV) into port 3689 on my Mac. This is the port that ATV uses to query iTunes to see what's available via Home Sharing (e.g.: what movies, songs, pictures, etc are available for display on the ATV).
A sniffer cap and some observation of the power indicator on the ATV indicated that while it was sleeping, the ATV was querying iTunes. It would power on for a sec (wake on LAN, maybe?), issue some queries, then sleep.
When this happened, the TCP sessions created were never town down. As such, I would eventually see 200+ established sessions on port 3689. I don't know exactly how many it took to make this happen, but when I saw this, iTunes stopped accepting new connections.
Of course, bouncing iTunes would remedy the issue for a while, but it would return.
On a hunch, I changed the power settings of the ATV to never sleep. Since then, I have not had any issues. Granted, it's only been a couple of days, but it seems to have done the trick.
I would be interested to hear if it works for others.
Happy viewing,
Chris

Thanks for posting this.
I've been searching for an option of how to approach this problem.
I picked up the new AppleTV when it was released, but it has made iTunes fairly useless from a Home Sharing standpoint.
I also observed the massive number of TCP connections being opened against iTunes, but never closed.
As expected, I could manually kill a few of these connections, and then could connect again, even without closing iTunes.
I performed most of my testing with Windows 7, but while troubleshooting I had the same issue with iTunes on an old Mac Mini I had sitting around.
I will try your solution, which makes a lot of sense, but it would be nice if Apple fixed the real problem.
Thanks again.

How do I connect both a Mac and PC to Apple TV Home Sharing?

Goal
- I am trying to share both my PC and Mac through my Apple TV2 on the "Computers" home sharing menu.
- These are 2 seperate iTunes accounts as they are 2 different owners of the PC and Macbook.
- However, home sharing only allows me to have one at a time, can I not have 2 computers connected?
(The menu is in fact plural and says "Computers" not "Computer")
Attempt
-I turn on home sharing on my PC with my PC iTunes account, it then shows up on the "Computers" list as PC
-I turn on home sharing on my Mac with my Mac iTunes account, it then shows up on the "Computers" list as Mac, but it deletes the PC share
Troubleshoot
-So I started from scatch and connected the PC share with my PC itunes account, it shows up,
-Then I connect the Mac home sharing with the same iTunes login as my PC, but it also erases my PC from the "Computers" list and just displays the Mac.
Question
-How do I connect both a Mac and PC to Apple TV Home Sharing?
-I want them both to show up in the "Computers" list.
-So the final result will look like this on my Apple TV menu:
Computers
-PC
-Mac
whew... I'm out of breath... I hope there is an Apple Genius out there that can help.
Thanks!

After retrying the home share with the SAME ITUNES ACCOUNT ON HOME SHARING I finally got it to work.

Home sharing on apple tv, Home sharing on apple tv

How do I set up home sharing on my Apple TV? It says it is on and the shared libraries show up on all the computers but not on the television

You need to introduce the same Apple ID in the Apple TV (home sharing option, not necessary on ATV's iTunes Store) and in the iTunes' home sharing (Advanced/Turn on Home Sharing)... and both connected in the same wifi or ethernet network. It's all.

I have to relaunch itunes for apple tv home sharing to access library

why is that i have to relaunch itunes every now and then for apple tv home sharing to access movie library
itunes version 12.1
ATV 3
Mac mini 2014

Problem solved – While looking elsewhere on the Internet, I ran across an article where a guy in Russia found that his security code for the credit card entered on his iTunes account was missing.
After checking, I found my security code was missing as well. After I reentered my credit card security code, I was able to log on to the iTunes Store and also able to turn on Home Sharing.
I HOPE The Apple iTunes accounts were not hacked into. That could be a reason for the security codes beinging erased by Apple.

My iPad won't sync with apple tv home sharing my laptop appears in computers section but even though I have turned home sharing on my iPad and used same apple Id

My iPad won't sync with apple tv home sharing my laptop appears in computers section but even though I have turned home sharing on my iPad and used same apple Id.can anybody help plz

you have to go to your atv's settings and remove the sync setup with the in the atvs eyes "old" computer
before you can add the "new" computer as a sync computer
an atv can only be set to sync with 1 and it don't know the "old" computer is not just off

Resolving Apple TV 2 & 3 Home Sharing Issues

I see that there are many users reporting problems with home sharing.
Unfortunately the problems are there to stay home sharing is actually not functional in full in certain scenarios so I thought I would give a summary of my experience
First of all airplay and home sharing have nothing to do with each other so the fact you have issues with airplay or that airplay works does not warrant any behaviour for home sharing
My set up is as follows
Apple TV 3
iMac
Set of iOS devices iPhone 5/5s/6 iPad 3/Air
Netgear NightHawk 7000
I have the largest iTunes library on the iMac running the latest Mavericks OSX.
In general everything works fine when all devices are awake however the moment the iMac or AppleTV goes to sleep this start creating problems
For who does not know the Apple TV 2/3 has a functionality called bonjour sleep proxy, the AppleTV is always visible on the network and retains and IP address even when it is in sleep mode. The other devices like iMac or MacBooks instead may disconnect from the network and loose their IP going to sleep. So before going to sleep the register with the AppleTV so that the apple Tv can wake those up if needed.
This is the theory so if you then launch remote app or go onto the AppleTV menu and look for computers you should see the shared libraries.
But you don't!
In the remote app the library disappears and when you go into the AppleTVand press computer it starts loading it and then fails or even better tells you home sharing is not active on other devices
Solution:
There are two solution to the problem
1, Set the iMac or other computer power saving to never go to sleep. This is not eco friendly but means the network card stays on and so does the link to home sharing
2. Uss standard power saving settings and use an application like Moka WOL. Register your computer MAC address on this app. When you need your home library go into this app and wake up the sleeping computer. The link to computers will go back to working on the apple TV and all will be normal
I am sorry to say that home sharing just does not work because contrary to what apple says the apple tv (and the extreme routers) fail to wake up any sleeping devices with home sharing on the network although they are aware of the existence once those devices loose an IP address is basically dead end

Thanks to the mod to removing my post but here we go again
This is the initial situation with an Apple TV and home library is my iMac running Mavericks
After sending the mac to sleep all devices disappear from remote
If I go to the apple tv and click computers I get the message that home sharing is off...!
the apple tv shows on the router map with an IP address whilst the iMac has disappeared
Despite the iMac console reports that clients are requesting wake the iMac does not wake
Oct 12 10:34:30 iMac.local powerd[28] <Notice>: Clients requested wake events: [proc=mDNSResponder request=Maintenance inDelta=7198]
Oct 12 10:34:30 iMac.local powerd[28] <Notice>: PM scheduled RTC wake event: MaintenanceImmediate inDelta=7198.04
At this point i use moka wake on lan to wake up the sleeping iMac that reappears on the network
The console output is correctly reporting the wake and recreating the iTunes server
Oct 12 10:39:30 iMac.local powerd[28] <Notice>: PID 28(powerd) Created InternalPreventSleep "Network wake delay proxy assertion" 00:00:00 id:0xe00002341 [System: DeclUser SRPrevSleep kCPU kDisp]
Oct 12 10:39:30 iMac.local powerd[28] <Notice>: DarkWake [CDN] due to ARPT/Network: Using AC
Oct 12 10:39:30 iMac.local powerd[28] <Notice>: PID 28(powerd) Created InternalPreventSleep "com.apple.powermanagement.acwakelinger" 00:00:00 id:0xe00002342 [System: DeclUser SRPrevSleep kCPU kDisp]
Oct 12 10:39:40 iMac.local powerd[28] <Notice>: PID 196(iTunes) Created NetworkClientActive "com.apple.iTunes.server" 00:00:00 id:0x1200002350 [System: DeclUser BGTask SRPrevSleep NetAcc kCPU kDisp]
At this point the screen of the Apple TV shows the items from home sharing in the thumbnails
And browsing of home library is established
In short wake on demand with bonjour proxy fails somewhere. The wake on demand is successful when using magic packets
I wonder why apple devices running iOS (apple tv and iphones/ipad) don't use magic packets instead of this weird real time clock trigger event that seems not to work

Home Sharing Issues with 2 Apple IDs

Hello, I have home sharing enabled and working between my MBP and my son's Mini. He successfully transferred most of my music to his machine, but cannot transfer a bunch of songs. Looking into it further, the common thread between the songs that cannot be transferred is that they all show my old Apple ID when I open Get Info on them. Sometime last year I changed my Apple ID for my iTunes account (I did this so I was using the same Apple ID for my iPhone developer account as my iTunes account.) Any song I have purchases since then can be transferred via home sharing, but any song purchased prior to changing my Apple ID cannot. Ideally, I'd like all of my purchased items to have my new Apple ID. Any ideas on how to resolve this? Thanks in advance.

That depends on what you have used her new ID for.
If you've used it for iCloud she can now keep her mail, contacts etc private, but if you keep using the same ID as she has done previously for iTunes and homesharing, your music, apps etc can still be used by both of you.

WHEN WILL APPLE FIX THE HOME SHARING ISSUE?

It is obvious there is a bug with the remote app/iTunes home sharing - every time i use the remote app on my iPhone 5 i am told to open home sharing
WHAT IS THE FIX?????????????

Hello mairso,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Best of luck,
Mario

To Apple engineers: Home sharing and wifi sync not working after fresh install

Have been using wifi sync and home sharing on my Macbook 5,1 since its early debut.
Since Macbook 5,1 is old i am using it to stream MP4 files to my Apple TV.
The functionality has been working fine throughout the OSX iterations; then came Mavericks.
Now my iTunes library will not sync with Apple TV3, nor will my iPhone 5/iPad 3 wirelessly sync with my iTunes library.
For some reason since upgrading to Mavericks the thing wont work under normal boot.
Restarting in Safe mode solves the problem. Assuming it was some erroneous configuration i went through troubleshooting steps to try and resolve it.
First i uninstalled any third party apps.
Then i repaired, went through Maintenance and Cleaning of the system using Onyx
Then i tried manually removing third party boot kexts from the System Library and user Library
Then i tried reinstalling OSX via the recovery partition (cmd+r on boot time)
Finally i tried a full system erase and reinstall via an external bootable Mavericks USB.
After all these steps the problem persists.
There should be no hardware failure since it works fine in Safe mode and doing a clean install verifies that there are no third party conflicts with the system since iTunes was executed immediately after booting up for the first time.
This raises the concern that there seems to be some sort of system kext misconfiguration by the Apple engineers.
When executing iTunes the following errors are being displayed in the system log (via Console):
22/07/14 20:09:41,949 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 1
22/07/14 20:09:41,954 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 2
22/07/14 20:09:41,958 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 3
22/07/14 20:09:41,962 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 4
22/07/14 20:09:41,966 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 6
22/07/14 20:09:41,970 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 7
22/07/14 20:09:41,974 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 8
22/07/14 20:09:41,978 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 9
22/07/14 20:09:41,982 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 10
22/07/14 20:09:41,987 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 11
22/07/14 20:09:41,991 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 12
22/07/14 20:09:41,995 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 13
22/07/14 20:09:41,999 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 14
22/07/14 20:09:42,004 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 15
22/07/14 20:09:42,008 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 16
22/07/14 20:09:42,012 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 17
22/07/14 20:09:42,016 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 18
22/07/14 20:09:42,020 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 19
22/07/14 20:09:42,024 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 20
22/07/14 20:09:42,028 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 21
22/07/14 20:09:42,032 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 22
22/07/14 20:09:42,036 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 23
22/07/14 20:09:42,041 mDNSResponder[57]: ERROR: handle_resolve_request bad interfaceIndex 24
22/07/14 20:09:43,034 mDNSResponder[57]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F91A980CD60 Christophoross-MacBook.local. (AAAA) that's already in the list
22/07/14 20:09:43,034 mDNSResponder[57]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F91A980D1F0 2.0.6.6.4.5.E.F.F.F.2.1.3.2.2.0.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. (PTR) that's already in the list
22/07/14 20:09:43,034 mDNSResponder[57]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F91AA016F60 Christophoross-MacBook.local. (Addr) that's already in the list
22/07/14 20:09:43,034 mDNSResponder[57]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F91AA0173F0 5.1.168.192.in-addr.arpa. (PTR) that's already in the list
22/07/14 20:09:43,088 com.apple.usbmuxd[42]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,921707f2
22/07/14 20:09:43,140 xpcd[196]: restored permissions (100600 -> 100700) on /Users/christophoros/Library/Containers/com.apple.MediaLibraryService/Container.plist
22/07/14 20:09:43,466 com.apple.SecurityServer[14]: Session 100020 created
I hope someone came across a similar issue and has some light to shed on the matter.
This has been ongoing since Mavericks came out.
Thanks for reading through

    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own"

Partial home sharing issue between 3 devices...

i have an old mac computer, an iPad and new macbook pro. I activated home sharing but only the music from my old computer is on the new one, so everything i bought on my iPad recently is not shared. How can I update a central library and access my ipad and old computer music so I can share all on each device?

Hi luneymoo,
If you are having issues setting up Home Sharing across all devices, you may find the following article helpful:
Apple Support: Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
In particular, you may want to verify that all of the content was purchased under the same Apple ID:
Apple Support: Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Regards,
- Brenden

Apple TV/Home Sharing issue

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