Apple TV & Homehub 3 Home Sharing Drop Out

Good morning all and my apologies for posting this in the BT Vision section but I didn't know where else to go.
I've had BT Infinity for a few months now and been generally happy with the service. I'm a Mac user and at the weekend I decided to purchase an Apple TV 3. One of the main things I wanted to do with the ATV3 was to be able to use Home Sharing from my iTunes on my Mac. I set everything up and it was all looking good, within minutes I was happily streaming video to my Apple TV. 5 minutes into playback however it dropped out. It said on the Apple TV that Home Sharing needed to be enabled, I went back to the Mac, Home Sharing was enabled but I reconnected it again and it started working again. 5 minutes later again it disconnected.
I'm no network/router expert but even then I knew something was wrong. I started to trawl the Apple forums looking for people with similar issues and found a LOT! Problem is that everyone has different routers, issues, fixes and none of the solutions I tried seem to work for me, such as changing the channel on the router, reboots etc.
Basically I'm just really stuck now. I'm not the most technical of people (but I do know some stuff) but I'd love some advice if anyone can help. At the moment the Apple TV is practically unusable for me and I really would love to be able to have this working as when it does work for those brief few minutes it works really well and does exactly what I want it to.
Many thanks in advance.
Solved!
Go to Solution.

I should add I found the following on the Apple forums although this seemed to be quite an old post (2 or 3 years) and was for an older Home Hub as when I checked I couldn't seem to add the Port Maps in the same way as this post and got confused
Solution:
1. Update the software on Apple TV (Settings | General | Update software)
2. Perform windows update (Start | All programs | Windows update)
3. Obtain the latest release of iTunes software. Run iTunes. From the iTunes menu select About | Check for updates. I am running version 9.1.1.12.
4. Check that you can view movie trailers from Apple TV. If you can't then you the apple TV has not connected to the BT home hub wireless network. You need to enter the BT home hub wireless key (which is found on the back of the bt home hub) as you password when you connect your apple TV to the wireless network. Check again that you can view Movie trailers. Don't proceed until you can.
5. Enter the BT home hub manager (Start | All Programs | BT Home Hub | Hub manager). Select Advanced. Enter admin as the username and your password to your hub. This is either a password you entered when you first set up the hub or the S/N number printed on the back of the BT Home Hub. Click continue to advanced. Select Application sharing. Select Create a new game or application.
Enter MyAppleTV against Name. Select Manual Entry of Port Maps.
Enter this Information one line at a time:
Protocol | Port range | Translate To ... | Trigger Protocol | Trigger Port
TCP | 123 | TCP | TCP | 1
TCP | 3689 | TCP | TCP | 1
UDP | 5353 | UDP | UDP | 1
TCP | 80 | TCP | TCP | 1
TCP | 443 | TCP | TCP | 1
TCP | 53 | TCP | TCP | 1
6. In BT home hub manager navigate to the devices menu, just above application sharing. And select MyAppleTV from the drop down menu and assign it.
7. Turn the power off on the Apple TV, BT home hub, and PC. You must turn the BT home hub off.
8. Turn on Home hub, PC. Wait for your network to return. When it has turn on apple TV.
9. Open up iTunes. In the menu select Edit | Preferences | Apple TV. Check that Check for Apple TVs is selected.
10. In iTunes under Library and Store, Devices should appear and within Devices Apple TV should appear.
11. If this does not work then phone Apple support and do not let them fob you off by offering you a replacement Apple TV.

Similar Messages

Home sharing drops out about once an hour

Hi I have a brand new, week old 3rd Gen Rev A Apple TV and about once an hour the home sharing drops out stopping whatever we are watching.
Router is a netgear cg814wg v3 located about 15-20 metres away from the Apple TV, Computer is running iTunes 11.4.0.18.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Sources of Interference
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18

After itunes and atv3 update the home sharing drops out

I updated aTV3 and itunes and after that the home sharing dropps out suddenly.

Hello Roossx2,
Thanks for using Apple Support Communities.
For more information, take a look at:
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Have a nice day,
Mario

Apple TV2 Home Sharing Drop Out after 25mins of playback

iTunes: 10.5
Mac 10.6.8
Apple TV2 - 4.4.2
Home Sharing a Libary
Everything wired ethernet
After I watch a movie - let's say Dark Knight from the shared itunes Libary using Home Sharing at about 25 minutes the movie will stop and the Apple TV goes back to the main menu screen. I can then browse to the shared library under computers and start watching it again. After about 25 minutes or so it will do the drop back to the menus.
What gives? Until the 4.4.2 update I could watch anything for hours. It is also dropping back to the main menus when playing songs after 3-4 songs.
I've restarted all the network and t

I too upgraded to all the latest software (iTunes 10.2.1, iOS 4.2 on my Apple TV2) and am now experiencing drop-outs on home sharing every 10 minutes or so.
I can force Apple TV to re-recognise iTunes by quitting iTunes and then reloading. I have however noticed that my iTunes library will intermittently return to the Apple TV "Computers" menu.
Unlike others who have fixed the problem by merely disconnecting a wired ethernet link, I am running over wireless ('N' exclusively - is this anything to do with the problem??) This problem is quite irritating since my Apple TV/iTunes worked pretty well before the recent upgrades ...

Apple TV Home Sharing dropping out

Does anybody know, who speaks English not silico valley cyberspace talk, how to fix it. When I start to watch a movie after 3 mins the movie stops and I am asked to jojn home sharing, as it is already on I have to reboot. the smae thing happens in another 3 mins.

My host Mac is in the room directly above my Apple TV. I tried most everything and still could not keep a solid connection. I was just getting ready to run a hard line ethernet cable through the wall from the host Mac to the Apple TV when a friend suggested I try a powerline device. I bought THIS ONE and it works perfectly!
You get two devices in the box. You plug one into a wall outlet near your host computer then run an ethernet cable from it to you computer. Plug the second one into a wall outlet near your Apple TV and run an ethernet cable from it to the Apple TV. Once both are pluggin in and wired, you have to press a button on both devices to link them. The whole thing took about 10 minutes get running. Apple TV finallly works without drops and I diddn't have to run wire through the wall!
Two things though:
1) The devices must be plugged into a wall outlet. The insructions say they will not work from a power strip.
2) I found that the "Remote" app on my IPhone will not work since the system is now hardwired.

Re: Home Sharing drop out with Apple TV2

I, too, am having a similar problem, but it seems to be slightly different from what most people here are experiencing. When I go to watch purchased content, my computer shows up but my it registers nothing in my library. Then, on my mac, I turn +Home Sharing+ off and then on again and everything shows up again for a while. However about five to ten minutes into watching the show, it stops and everything seems to have disappeared from the library again. Stop+start +Home Sharing+ again and it comes back.
Wash. Rinse. Repeat.
I'm running iTunes 10.2.1, OS X 10.6.7 and the latest iOS on the ATV. My wireless network (which everything is on) is managed by an Airport Extreme.

Had the same issue this AM trying to stream tunes from iMac to TV2... dropped the connection about 3 songs in and kept skipping to the next song, would play it for about 45 seconds then skip to the next song. Very weird, but in searching the forum, I found a guy that said if you turn off the screen saver (set it to NEVER) and the sleep option (again, set it to NEVER) then all should be fine. So far so good... playing thru and has been for the past hour. Until an update comes out, this is the best fix for me...

ATV2 Home Sharing Drops Since Mountain Lion Upgrade

I've found some stuff close to my issue, but really nothing addressing my issue. I have 3 Apple TV 2's. When running my 27" Mac on Lion, everything streamed wonderfully. I have a BIG router capable of handling movie streaming, so the network should NOT be the problem. After installing Mountain Lion, all three of my Apple TV's have been getting dropped from Home Sharing during the middle of a media stream. It happens with regularity with music and movies. Even Netfilx streams drop because Home Sharing drops out. The only way to fix it thus far is to disconnect and re-connect Home Sharing at the 27" Mac, where the streams originate. I'm certain this problem is due to the Mountain Lion upgrade. Is there a fix or do I need to wait for Apple to push something out to us?

For anyone else having the "white screen" issue with youtube, and/or yahoo issue. I seemed to have repaired the issue. I turned the parental controls off for both of my kids accounts, restarted my Mac, and the problem vanished.
I also turned the parental controls back on after this, restarted the computer, and the problem came back.
*** This is 100% a Parental Control/Mountain Lion glitch. Hopefully Apple knows and is working on a solution. The sooner they fix it, the sooner I can turn the parental controls back onto my kids accounts.

Apple TV 2 home sharing

I have a Windows 7 64bit computer running iTunes 10.6 with home sharing enabled. I have three apple TV gen 2 running the 5.0 software update. All are on wired gigabit connections. Before the 5.0 update no issues with home sharing. After the 5.0 update I cannot stream more than 2-3 minutes of a movie before it locks up and drops the connections.
Failure situations include:
1) Audio will continue but video pauses on a still screen
     - If I start the movie from the beginning and try to fast forward it will lock up the video on a still image. Audio will play if I hit play.
2) Home sharing drops out completely as if no computers are available
     - apple tv 2 kicks back to the home sharing icon on the home screen with no computers available
     - usually closing and reopening itunes will fix this, but occassionally have to reboot machine or apple tv 2.
Since the upgrade I have not been able to stream more than 3 minutes of any movie. Please help. I tried movie files that worked before the update and they all drop out now. Should not be a codec issue. Problem can be replicated on all three apple tv's in the house now that they are updated to 5.0.
When I updated to 5.0 and this issue occured I was on itunes 10.5. I thought the 10.6 would fix it, but the issue presists. Please help.

I have restarted everything multiple times. The internet connection is staying up on the computer.I found as a work around that I can airplay the movies from my computer to the ATV2 but all the controls must be done in itunes not on the ATV2 remote. Home sharing still will not work. I also reencoded my files at a lower bit rate. They were originally 440 kbps. I dropped the rate to 170 kb/s and it did not help the issue.
It is totally a software issue, but I am not sure if its itunes or apple tv. I believe its the ATV2 5.0 software as I have tried it with my Win 7 PC as well as a macbook pro running OSX. I have tried all three apple tv's and the issue is there on all and both computers.

No home sharing with out Apple have your credit card !!!!!!!!!

Is there soneone out there - that know how to enable home sharing - with out give up your credit card information to Apple !!!!!
This goes for the Apple ID - that need to "setup" (read give more money to Apple) - and wants your credit card info to complete
and it seem like if your skip that part in the Apple ID part - your can not use Home sharing

Thanks, for telling us how to get an Apple ID without a credit card [sarcasm].
I found out be someone other than an Apple employee how to get an Apple ID without using a credit card...
You register for the Apple ID by going through your iTunes application instead of going straight to the internet via a browser. There will be a "NONE" icon to click, right next to the credit cards and Pay Pal icons, on the credit card page of the registration. That's how I FINALLY was able to get my Apple ID so I can use Home Sharing for my AppleTV.
Just to show how cheap the reply was to my question above [via Slash_Gordon/the account that won't allow me into the Apps Store, and won't give me a workable Apple ID for Home Sharing]... Apple sent me a cheap reply today, leading me to this useless conversation thread which had no answer to my problem, which now has the answer in this comment>>
Go to the iTunes Store through your iTunes application [not your internet browser] > Click on "App Store" at top of page > Click on "Sign In" > A small window opens > Click on "Create Apple ID" > another page will appear in the iTunes application > Click on "Continue" > Agree to their "Terms and Conditions" by checking the "agree" square > Then click on "Agree" > Fill out all the "Provide Apple ID Details" on the next page > Then click on the "NONE" on the credit card/PayPal page and fill out the rest below... not the credit card info, though... finish up. That "NONE" icon is the key, which doesn't appear when we try to register via an internet browser.
It seems, Apple is purposely being vague so they can get credit card info. I wish they would prove it isn't true by actually giving me the needed info in my email, instead of leading me to a converstion thread which had no solution to the problem. They should have a Support page giving the solution... of course, they'll say they do have one, and really don't. Well, now you have the solution right here, thanks to someone that gave me the solution when I Googled long enough for it.

Home Sharing Drop solution

Installed apple-TV(2-nd gen) and faced a problem many users do. Home sharing drops after few minutes, requires itunes or apple-tv reset, works another few minutes, drops again. I tried to identify the problem but didn't receive an answer from either apple support team or my internet provider. I know for a fact that there is a bug with 2-nd gen apple-tv software, and here is the only solution which finally worked. Since apple support team doesn't have a solution to this problem, I offering it due to goodwill. Whats causing the issue is the separation between wifi network and Ethernet network. Here is exactly what I did step by step:
Log into your router page. Go to the Connected Devices. To the right of each connected device is an edit tab. Click edit and at the edit device screen, de-select DHCP and give the device an open available IP address. Not sure what static ip is available? Go to the Connection/ Local IP Network and change the DHCP ending address from 255 to say 250. You now have IP addresses 10.0.0.254, 10.0.0.253, 10.0.0.252, and 10.0.0.251 free to use as static IP addresses. If the router gives your device a hosted name of "unknown", Put the name of your device in the comments field so that you can see at the connected devices page, what your static ip address is assigned to. While not necessary, it helps. Once you give the devices the IP address, click save.
Lastly, click the "advanced" tab on the routers main menu to the left. Click on port forwarding and click on enabled. Click on "add port forwarding". Under service name, give a name like "AppleTV123". Under service type, for port 123 choose "TCP". Under Server IP address, enter the static IP address your gave for the Apple TV device ( i.e. 10.0.0.254). At the start public port, enter 123. Do the same for end public port and private port. Click save. Do this for each forwarded port that Apple suggests and that I listed in my previous post. The important thing is that port 3689 is UDP and not TCP. This is what made it work for me. Once you have all the ports in, Click on port triggering under advanced and make sure it's disabled.Do the same for DMZ and device discovery under advanced tab. Finally under the "trouble shooting" tab, click on "Restore/reset gateway" tab. At the top is "Reset" press the reset button to restart the gateway. Click on that and all your lights on your router will turn off except the power button. Based upon other conditions, your router will reset within a few minutes , maybe faster.
I'm not sure what computer you are using but Mac under settings date and time, it allows you to choose the time zone and to sync the date and time automatically. I accepted this and just made sure the Apple TV settings for date and time are set to manual but have the same time some as the computer.
My Apple TV has gone to sleep and regained the Home Sharing connection. I have had zero drops since I performed this.
I really hope this method will be taken into consideration, and software fix will be implemented.
Thank you!
Web Address (URL):
none

Hey spma3 and everyone who is reading this post: originaly this solution was offered by spma3. I do apologize for posting this as if if was my solution. I didnt mean to claim it to be mine, please do not misunderstand me. The purpose of reposting it was to make sure that more people find it and solve the problem. Ideally, I would love apple support team to look into this, make changes, and roll out a successfull software update in order to solve it. I personaly spent hours to find this solution and implement it. The problem is: apple team is probably aware of the issue but no solution is offered at this point. Its obvious that there is a bug, however somebody has to make apple team pay attention and implement solution asap. And thats the only reason why I started this post and also submitted it as a feedback to known issues. My purpose: take it to apple team, and make them react promptly. I very often find bright individuals who find solutions but without taking further step its known to a few. This just doesnt cut it. As a person who invested in device, and has to now make research in order to make it work, I feel obliged to do it when I know that somebody discovered possible cause of the issue. Very often we do very little when we can do more. I do admire and appreciate your hard work ant time spma3, however I am taking one more step in order to bring it to attention of apple team. Once again, please do not judge me for presenting spma3's idea as my own. I am not the one who thought this thru. I am simply trying to make sure it gets to apple team attention.
Thank you!

HT204291 My apple tv is not airplaying to any of my devices - the airplay icon is completely gone! I've reset apple tv, checked home sharing is on, checked my wifi connection is active but still no luck? any suggestions would be greatly appreciated:)

- the airplay icon is completely gone! I've reset apple tv, checked home sharing is on, checked my wifi connection is active, no firewalls, but still no luck? any suggestions would be greatly appreciated:)

What IOS and OS are you using Elissa. I think from your post it used to work but has dropped off, is that correct or has it never worked? If it did wotk has anything changed? Check your wifi use with sopmething like istumbler to see if it is being used by neighbours etc?

Apple TV - iTunes Home Sharing - Mac mini - Not Working!!!

Hi everyone, I am in urgent need of help here!
I use the latest Mac mini to hold my iTunes Library to stream it over to my Apple TV with Home Sharing; however, there is a problem - it doesn't work anymore!
If I use my iMac or MacBook Pro, the Home Sharing works great to the Apple TV, without a single problem. For the past week and a half now though, my Mac mini just doesn't want to stream anything over, despite still appearing under the "Computers" column on the home screen of the Apple TV interface.
When I select my Mac mini, I get this seemingly endless loading screen:
http://goo.gl/s0Qg1
When that loading screen does end though, I get this:
http://goo.gl/xj3eY
It says "Could not connect to the Mac mini Library - Make sure your computer has iTunes open, and that it's on the same network as Apple TV."
I always verify that my iTunes is open on the Mac mini and that both the Mac mini and Apple TV are on the same network, and still nothing works.
Is there just some kind of issue with streaming the iTunes Library to the Apple TV via Home Sharing that I'm missing? There shouldn't be, but it's a very consistant problem that has come and gone away at random times, but now it seems to be a permanent and upsetting problem.
If anyone can help me on this matter, please send your helpful words because I would like to fix this problem and not deem my Mac mini as a waste of money. I actually bought the Mac mini for the purpose of streaming my iTunes Library, rather than to bog down my iMac with lag and memory being chewed up, because I need it being fast for my work.
Thank you!

I've got the same problem. Bought a second Apple TV2 a couple of weeks ago and set it up to work with both my iMac and MBP - no problems. Both Apple TV's worked perfectly from both computers until... after a long night at work, the newest one decided to display a message telling me an update was available. Yes, you guessed it! I updated!
Now, although this new Apple Tv displays the libraries from both machines, I get the messages in the original post when I try to access my iMac account - no problem though with my MBP account. Both machines have the up-to-date versions of iTunes. Thank goodness I did not update the older Apple TV2 box!
I echo the sentiments of all the other posts - it is about time Apple pulled their finger out and sorted this mess.
I wonder how many other people have the same problem?

If I use my husbands apple id for home sharing can i still use my own for downloading apps?

If I use my husband apple id for home sharing, can I also use my own to purchase apps and music?

Sorry, let me clarify. I have two Apple IDs A and B:
A: Used for iCloud. All my calendar, mail, contacts, and other iCloud features are here. This is the ID I use as "the" iCloud on my iOS devices and OS X machines.
B: Used only for purchases, on all my devices and machines. This is what I used to log into iTunes, or to buy apps for iOS or OS X.
The issue is that the only way (currently) to set up Family Sharing is to invite from an iCloud ID (A, in my case) on an iOS 8 device. That's not the ID (B) I use for purchases. The question is whether there's a way to share those purchases given that I'm configured on all my devices with A for iCloud. (Clearly if I somehow send invitations from B, I can share purchases; but that's not the question.)
It sounds like the answer to that question is 'No'.
If that's the case, how do I invite from B? Do I have to configure an iOS device with B as the iCloud ID? My problem isn't that I want to ("willy nilly") avoid inviting form B; it's that there seems to be no way (certainly no convenient way) to do that.

Home Sharing drops when I move from one router to another on an extended network??? HELP.

I have an airport extreme as my main router. I bought an airport express to get a stronger signal across the house. The express is set to bridge mode. When I start playing a movie using home sharing near one wireless router and move to a location near the other router, the home sharing drops. I have to return to my computer and close itunes and reopen to get it to work again. Very frustrating. I have to reset iTunes constantly. Please help.
Thanks,
JOE

Ahhhhh. I was running in circles not being familiar with MacOSX. However, I seem to have accomplished what I wanted. I hadn't noticed that I could delete the other account by clicking the lock icon. Once I deleted it the migrated account became the default autologin account and all is well now. Cool. Pretty simple.

Apple ID on Home Sharing

We now have 13 Apple devices in my house (big Apple family) and I need to create a second Apple ID for home sharing. Is there any way I can transfer the ibooks, magazine subscriptions, and apps that are uniquely mine to a new Apple ID?

    1.    You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2.    Also try restarting the router.
    3.    If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

Apple TV & Homehub 3 Home Sharing Drop Out

Similar Messages

Maybe you are looking for