Apple tv is really slow
Apple tv is now really slow. I went out and bought a new generation apple tv because the old one was not performing. New one is no better. I went through trouble shooting with my service provider and i am getting 50 mbs. Now I look at the the forum and I see this is a problem with apple. I think apple is to busy trying to split up Steve's inheritance and now the wheels are falling off the wagon.
Can't say I've noticed that. I certainly couldn't read my titles as I scroll through my lists at full scroll speed, I'd say it takes about 5 seconds to scroll through 200 items. How slow is it for you. I have noticed however if I go to a new menu, it won't begin to scroll the options for around a second, which actually seems like a long time.
Similar Messages
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WHY HAS MY APPLE IMAC GONE REALLY SLOW
HI all,
i have a 17 inch imac i gig ram 160 gb hdd
after installing opera (which i have now deleted) my mac has turned really slow
i turn it on then it loads for about 15 minutes..... then it goes into mac and haveto wait another 15 minutes for it to return to normal then only can i use it normally
can nayone help
regrds
shakeelWelcome to the Apple Discussions!
Let me refer you to an excellent website about maintaining Mac OS X. It also has great troubleshooting tips and ideas. The site is maintained by a regular contributor to the Apple Discussions, Dr. Smoke. The site is the X Lab.
Some of the things that you might try are Repairing Permissions from Apps/Utilities/Disk Utility. Resetting the PRAM. Also making sure that the Cron Scripts have actually been running on your Mac. The X Lab can instruct you in all of these ideas and more. -
Buffering Apple TV is really slow
The buffering between my Mac and Samaung TV using Aplle TV is really slow for videos and movies. It seems to have got gradually worse over the last few weeks and now Youtube videos will not all load!
Any ideas as I am feed up of wacthcing a 4 minute video over 4 hours while I wait? need to be simple though as I am a technophobeHi p18pps,
Thanks for visiting Apple Support Communities.
The tips in this article can help with video playback issues on Apple TV:
Apple TV (2nd and 3rd generation): Troubleshooting playback performance
http://support.apple.com/kb/ts3623
All the best,
Jeremy -
My apple tv is really slow, wont load
I played a movie for my granddaughter yesterday without any problems. Today she wanted to watch the same movie, but it will not load. I have rebooted my computer re started apple tv and it still wont play. Can someone help me??
Welcome to the Apple Community.
Have you also tried restarting the router. -
Problem description:
My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
EtreCheck version: 2.1.5 (108)
Report generated December 27, 2014 at 9:15:58 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HD (disk1) / [Startup]: 498.88 GB (5.04 GB free) (Low!)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
4 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.wdhelper.plist
[running] com.seagate.TBDecorator.plist [Support]
5 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
[running] com.carbonite.launchd.carbonitestatus.plist [Support]
[loaded] com.coupons.coupond.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.trendmicro.itis.dca.plist [Support]
[running] com.trendmicro.itis.uimgmt.agent.plist [Support]
Launch Daemons: ℹ️
[failed] com.adobe.fpsaud.plist [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.trendmicro.icore.av.plist [Support]
[running] com.trendmicro.icore.main.plist [Support]
[running] com.trendmicro.icore.wp.plist [Support]
[running] com.trendmicro.itis.plugin.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
[invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
[loaded] com.trendmicro.itis.uninstaller.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
npBcsMcTcIO: Version: Unknown [Support]
Safari Extensions: ℹ️
Trend Micro Toolbar [Installed]
3rd Party Preference Panes: ℹ️
Carbonite [Support]
Flash Player [Support]
Paragon NTFS for Mac ® OS X [Support]
Seagate Dashboard for Mac OSX [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
HD: Disk size: 498.88 GB Disk used: 493.84 GB
Destinations:
Jens Seagate Backup [Local]
Total size: 999.86 GB
Total number of backups: 6
Oldest backup: 2014-06-24 10:33:56 +0000
Last backup: 2014-12-17 17:14:18 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 493.84 GB X 3)
My Passport for Mac [Local]
Total size: 2.00 TB
Total number of backups: 14
Oldest backup: 2013-08-21 19:19:35 +0000
Last backup: 2014-12-19 11:44:23 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
6% coreaudiod
5% CarboniteDaemon
4% iMovie
3% JustCloud
3% Wondershare Player
Top Processes by Memory: ℹ️
335 MB iPhoto Library Manager
180 MB Finder
142 MB iMovie
70 MB Preview
51 MB Microsoft Word
Virtual Memory Information: ℹ️
149 MB Free RAM
1.04 GB Active RAM
897 MB Inactive RAM
1.17 GB Wired RAM
30.53 GB Page-ins
1.42 GB Page-outs
Diagnostics Information: ℹ️
Dec 26, 2014, 05:17:12 PM /Library/Logs/DiagnosticReports/iPhoto_2014-12-26-171712_[redacted].cpu_resourc e.diag [Details]
Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
Dec 26, 2014, 02:22:01 PM Self test - passed
Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]You have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
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I used my boyfriends Apple ID cause mine wasn't letting update anything now my Apple ID is now saying there's a billing problem i put all my stairs in but still won't let me update anything an it's making my phone really slow what so I do?
Hmm, im pretty sure your not alowed to use a debit card as a method of payment , your options are credit card ( visa, mastercard etc ) but to clarify is it letting you download free stuff ?
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Apple TV download is really slow
HI
My Apple TV is slow in dowlnloading movies. This has been like this for the last 2 months. I use to be able to watch a movie almost instantaneously but now have to wait up to 1hr 30mins in most cases before I can start watching it. This occurs in both HD and SD although SD is a little quicker but is still really slow. Even then it pauses part way through to continue to download the movie. I have had my broadband connection speed checked and spoken to my broadband provider (Telstra Clear) with speed check achieving a download speed of 15mbps. I have Apple TV 2. Can anyone help before reverting back to DVDs from the video shop?The Apple TV itself is the bottleneck. The problem is not bandwidth.
My home theatre system uses Apple TV for most content. I also use a MacMini for the few DVDs I have and for EyeTV television recording.
Same as all the posts to this thread - performance slowed badly the last few months.
However, I notice that if I download rentals and purchased movies through iTunes on the MacMini, it works as the Apple TV did before. That is, start the download and wait a minute or so and then watch the movie end to end without interruption.
Also, iTunes allows me to cache the full movie if I give myself a few minutes prior to the time I want to watch something.
Not great. But it works.
Melbourne Australia -
Apple Ipod touch freezing up, turning on and off by itself and really slow!!!!
I have a Ipod touch 8GB and have been having problems with it like freezing up turning on and off by itself being really slow and just all around taking a mind of its own is there any idea what I could do i have tried everything like restoring and everything else.
What I dont understand is when it is sitting on my desk it turns on and off by itslef while sitting there.Did you already try to set it uup as new device without using the latest backup?
How to back up your data and set up as a new device -
My iMac is running REALLY slow - could my hard disc be dying?
I have a 27" iMac with a Core i7 chip and 8GB of RAM.
It has always worked really fast with absolutely everything I have tried with it.
It worked fast in Snow Leopard. I upgraded it to Lion in September and it still worked fast (though a tiny bit slower perhaps than Snow Leopard).
In the last week, the machine's speed has slowed to an absolute crawl and I am almost constantly getting the spinning beach ball.
By a crawl, I mean that opening iTunes can take five minutes. Opening the Applications folder inside Finder can take five minutes. During times of this slowness, the spinning beach ball animates and I can move the mouse cursor, but I cannot get any response from the machine.
The machine is so slow that it is basically unuseable - I cannot wait five minutes to open a document!
What is really odd is that the computer will be really slow for 4-5 minutes, and then for perhaps 40 seconds or so I will get maybe one minute where things work at normal speed, before the speed drops back to a crawl.
Even restarting the computer takes an age.
My theory is that something in the computer has malfunctioned - either the motherboard or the hard disc.
I have run a few disc utilities (Disk Utility, Apple Hardware Diagnostic, TechTool 5), and the SMART status of the hard disc appears to be good and all reports check back successfully - although they all take longer than I'd expect. Whether that means the hard disc is really fine or not, I'm not clear.
I had one other hard disc die on me once, and that just died and was gone, but if my hard disc is dying then the problem it is showing is intermittent, i.e. it is only working part of the time.
At present I am making a backup of the iMac hard disc by having booted the iMac in Firewire Target Disk mode and manually copying files across. However, so far it has only managed 1GB of about 432GB and is estimating that it will take 2 days to complete the task.
Has anybody got any advice - is the hard disc or the motherboard a likely culprit?
The machine is under warranty at least, but I can't figure out whether to drag the machine into an Apple Store, or to phone AppleCare and get them to pick it up. If the machine would be repaired while I waited at the Apple Store then that would be great but I doubt this would happen.
Any advice?
P.S. I checked for runaway processes... nothing to find in Activity Monitor. CPU is about 5% max. Lots of free RAM. Hard disc is only half full.mccltd wrote:
How do you load lion onto an exteranl disk and boot from it as I would like to give that a try.
I presume its an external usb drive?
thanks
Hi,
I used an external hard disc - Western Digital MyBook 500GB drive.
All you do is run the Lion installer, which you can redownload from the Mac App Store if you've bought it. As part of the Lion installer it asks which drive you want to install to.
To save having to redownload the Lion installer every time, once the download has completed from the Mac App Store, but before you have run the installation process, you can extract the disc image and retain it for future use (if you don't extract the disc image, then it gets deleted at the end of the installation process and you'd have to redownload it again next time). -
My MacBook Pro is REALLY slow after a week of running Yosemite perfectly
I have a MacBook Pro (about 3 years old) and I have never had any problems with it.
When Yosemite was released I updated and my MacBook ran perfectly and faster then before for a little over a week. Then all of a sudden it became SO incredibly slow. There is a waiting time on everything that has to do with a computer; from when I make a keystroke to the letter actually pops up on the screen, when I click an icon to launch a program, and so - I think you get the picture. Always the **** rainbow circle.
I have searched so many forums online and tried a lot of different things such as re-indexing spotlight, the "Hold down the left shift, option and control keys together with the power button-trick", various "sudo" commands in terminal, cleaning out junk (not in a very structured matter, just old files I didn't need anymore). To be honest I have no idea what I am doing, I just try whatever the smart people in the forums suggest.
I am lucky to have very recently been gifted a brand new MacBook Pro retina bla bla bla, which I am writing this from now, so it's not really an emergency situation. It's just really annoying to have a MacBook I can't use and that also has ALL of my previous work and programs on it.
SO here's another question: I would just really like to back my old MacBook up using Time Machine but as the MacBook is REALLY SLOW so is the back up process. At first it was stuck on "preparing" but I figured it was because my 500GB TM external harddrive was too small, so I bought a new 1TB external harddrive. Right now my old MacBooks is performing a back up and has passed the "preparing" stage, but after around 20 hours it has no time estimation and has only backed up "1.28 GB of 98.29 GB" and I feel like this is WAY too ineffective and really shouldn't take that long. I cant wait 100 days for this thing to back up ?!?!?!?!
So basically I have a seriously slow MacBook Pro, so slow it actually cannot be used and so slow it cannot back up.
I tried using Migrant Assistant via bluetooth to my new MacBook, but as you probably have guessed - over 24 hours later it was still stuck, and I also had my doubts because I thought if the slow, demonic MacBook would simply just infect and possess my new, pure, virgin MacBook.
So this was probably confusing.
To sum it up:
- I am a girl and I am a technical neanderthal <3
- I have 2 MacBooks; one slow, one brand new - both running up-to-date Yosemite and other updates are on fleek
- It would be ideal for me to use Migrant Assistant to set my new Macbook to what I'm used to - can this be done without screwing up my new MacBook?
- I can't seem to get TM working on my old one - can I bring my iPhoto and iTunes library to safety manually (like my other folders)?
- I have not been a good girl, and that means my latest TM back up was from April 2014, can I just run this when I have rescued everthing and then it might not be as slow?
I really don't want to just wipe it completely, as I don't want to lose the programs I have installed - it's just such a hassle to reinstall and codes and what not.
Extra info if it's necessary to anyone:
I have monitored the CPU% for some time in the Activity Monitor and when literally no programs but the Activity Monitor is open and the CPU% of free CPU is 98% the computer is STILL ----------- SO --------------- SLOooooooooow..... ( just to clarify I have checked if there's random program that takes up all the CPU; there's not). Also I have no clue what CPU is so, if I have used it in a weird way in these sentences, please forgive me.
Product:
MacBook Pro (13", primo 2011)
OS X Yosemite version 10.10.1
Processor: 2.3 GHz Intel Core i5
Memory: 4GB 1333 MHz DDR3
Startup Disk: Macintosh HD
Graphics: Intel HD Graphics 3000 384 MB
Memory:
215.31 GB free out of 318.84 GB
My System Memory looks like this at CPU% = 1.15 right now :
"real memory" : 38.9 MB
"virtual memory" : 2.48 GB
"shared memory" : 20.4 MB
"private memory" : 10.6 MB
I have no idea what any of this means or if it has any significance, but it said that I should include it.
Also - my battery has been telling me "service battery" for a LONG time and then it switched to "replace soon" som time ago. Can't really see what this has to do with anything but whatever.
I really really really hope that someone can (and want to) help me. It's not that I don't want to take it to any Mac-certified store, it's just I live in Denmark and the people who work at these stores always just say that they can "wipe it clear" so it's "as good as new" for a 100 bucks. We don't have Genius Bars and stuff..... I would really be so happy if ANYONE have just ANY solution to what would be a good idea to do now.
THANK YOU SO MUCH in advance
Anne KatrineAlso - my battery has been telling me "service battery" for a LONG time and then it switched to "replace soon" som time ago. Can't really see what this has to do with anything but whatever.
That could conceivably explain all the problems you're describing. Replacing a Mac's battery should not be postponed since a failed battery will cause other problems to occur. It is also possible that its hard disk has failed, which means the information on it may soon become unrecoverable.
... my latest TM back up was from April 2014, can I just run this when I have rescued everthing and then it might not be as slow?
If that Time Machine backup remains intact, it may be the only viable means of recovering that Mac's information. I suggest you do not attempt to restore its contents to your ailing Mac.
Given that you are having trouble creating a newer Time Machine backup you should stop using that Mac immediately and have it serviced as soon as you are able. Do not take it to anyone other than Apple or a service facility authorized by Apple, for the very reasons you explained. If there are no Apple Stores in your vicinity search for an Authorized Apple Service Provider using the Contact Us link below. Use one of the options that appear under Contact Apple Support. The language on that page will be different for your location. -
Time Machine won't back up. Starts of REALLY SLOW, and the errors out.
I've been having a hard time getting time machine to back up. To start off I'll give you my specs and what I have done.
iMac
OS 10.6.6
2.4 GHz Intel Core 2 Duo
4 GB 667 DDR@ SDRAM
320 GB HD
All software updates are current. I am trying to back up to an external Western Digital 1 GB drive connected by USB2. I have formatted the external drive, and set a single partition on that drive from the Disc Utility. I have run disk repair on both the external and local hard drive. I have run disk repair permission on the local drive. I have restarted, after every time. I have done everything listed above multiple times, and have done them all in kinda different orders each time.
My thought is that the issue may not be with the hard drives, but maybe a file its trying to back up. When it starts out for the first time, it tells me that it needs to back up over 100 GB of data. It gets about halfway done, and then errors out. When I try to start it again, it tells me that it needs to backup around 50 GB of data. And this time, its REALLY slow. Like bytes slow, not Mega bytes, or even kilobytes. Bytes. 36 bites backed up, 120 bytes backed up. 2 Kilobytes backed up. SLOW SLOW SLOW.
Then it picks up, and usually gets up to 120 MB, and then gives me this error message "The Backup was not performed because an error occurred while copying files to the backup disk. - The problem may be temporary. Try again later to back up. If the problem persists, use Disk Utility to repair your backup disk."
Its a pretty generic message, and gives me no help in trying to figure out what the problem is. I've been trying again for almost 3 days now, and nothing is working. Is there an error log file that I can go find that would help me a little more?woody24 wrote:
"The Backup was not performed because an error occurred while copying files to the backup disk. - The problem may be temporary. Try again later to back up. If the problem persists, use Disk Utility to repair your backup disk."
See #C3 in [Time Machine - Troubleshooting|http://web.me.com/pondini/Time_Machine/Troubleshooting.html] (or use the link in *User Tips* at the top of this forum).
Its a pretty generic message, and gives me no help in trying to figure out what the problem is. I've been trying again for almost 3 days now, and nothing is working. Is there an error log file that I can go find that would help me a little more?
Tell Apple about the inadequacy of that message: http://www.apple.com/feedback/timemachine.html -
My Macbook Pro is running really slow and programs keep crashing
I have a 15" MacBook Pro (Mid 2010 Model) that is doing my head in, as it runs really slow most of the times as soon as I open more than one program (especially if I use Excel or Word of course). I ran the EtreCheck and the result is below, hopefully this will help some of you guide me in the right direction?
Most of my memory (over 200GB) is used up by "OTHER", any idea what that could be and how I could easily free up space?
Thanks a lot
EtreCheck version: 2.1.8 (121)
Report generated 17 April 2015 08:02:01 BST
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 155
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:16:25
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (64.39 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
JMicron Samsung S2 Portable 1 TB
EFI (disk2s1) <not mounted> : 210 MB
TIME MACHINE (disk2s2) /Volumes/TIME MACHINE : 999.86 GB (70.54 GB free)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.logmein.hamachi (1.0.0 - SDK 10.9) [Click for support]
/Library/Extensions/tap.kext
[not loaded] foo.tap (1.0) [Click for support]
/Library/Extensions/tun.kext
[not loaded] foo.tun (1.0) [Click for support]
/System/Library/Extensions
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Click for support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Click for support]
Startup Items: ℹ️
tap: Path: /System/Library/StartupItems/tap
tun: Path: /System/Library/StartupItems/tun
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.logmein.hamachimb.plist [Click for support]
[running] com.logmein.logmeingui.plist [Click for support]
[running] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
[failed] com.rim.BBLaunchAgent.plist [Click for support] [Click for details]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.hamachix.tuncfgd.plist [Click for support]
[running] com.logmein.hamachi.plist [Click for support]
[running] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.logmein.raupdate.plist [Click for support]
[failed] com.rim.BBDaemon.plist [Click for support] [Click for details]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]
[running] ws.agile.1PasswordAgent.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Skype Application (/Applications/Skype.app)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)
Spotify Application Hidden (/Applications/Spotify.app)
BlackBerry Device Manager UNKNOWN Hidden (missing value)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
EPPEX Plugin: Version: 3.0.5.0 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
LogMeIn: Version: 1.0.935 - SDK 10.7 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 [Click for support]
Safari Extensions: ℹ️
1Password
Evernote Web Clipper
WebRank SEO
Audio Plug-ins: ℹ️
EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]
CallRecorder: Version: v2.5.14 - SDK 10.8 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Trusteer Endpoint Protection [Click for support]
VLC Streamer [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 254.45 GB
Destinations:
SAMSUNG [Local]
Total size: 999.86 GB
Total number of backups: 36
Oldest backup: 2012-04-09 11:47:32 +0000
Last backup: 2015-02-05 20:06:09 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 318.84 GB X 3)
Top Processes by CPU: ℹ️
11% WindowServer
4% Safari
1% Skype
0% Dropbox
0% rapportd
Top Processes by Memory: ℹ️
241 MB Skype
206 MB Safari
172 MB Spotify
129 MB mds_stores
120 MB Finder
Virtual Memory Information: ℹ️
2.49 GB Free RAM
4.03 GB Active RAM
844 MB Inactive RAM
1.23 GB Wired RAM
2.80 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 17, 2015, 07:54:25 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-04-17-075425_[reda cted].crash
Apr 17, 2015, 07:42:57 AM Self test - passed
Apr 16, 2015, 10:33:24 AM /Users/[redacted]/Library/Logs/DiagnosticReports/PDFpen_2015-04-16-103324_[reda cted].crash
Apr 16, 2015, 08:07:28 AM /Library/Logs/DiagnosticReports/DesktopServicesHelper_2015-04-16-080728_[redact ed].cpu_resource.diag [Click for details]
Apr 14, 2015, 07:13:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-04-14-191357_[redacted].crashLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created. -
I got my MacBook Pro 4 years ago and its getting really slow.
After reading dome threads on this site i downloaded Etrecheck and here are the results.
Any help would be greatly appreciated.
EtreCheck version: 2.1.8 (121)
Report generated 21 March 2015 9:41:28 PM AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 814
Video Information: ℹ️
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
spdisplays_display_connector
Intel HD Graphics - VRAM: 288 MB
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Time since boot: one day 2:7:40
Disk Information: ℹ️
TOSHIBA MK3255GSXF disk0 : (298.09 GB)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.73 GB (150.44 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Configuration files: ℹ️
/etc/hosts - Count: 31
Kernel Extensions: ℹ️
/Library/Application Support/MacKeeper/AntiVirus.app
[not loaded] com.zeobit.kext.AVKauth (2.3.3 - SDK 10.8) [Click for support]
[not loaded] com.zeobit.kext.Firewall (2.3.3 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.leapfrog.codeless.kext (2) [Click for support]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]
Problem System Launch Daemons: ℹ️
[running] com.wibu.CodeMeter.Server.plist [Click for support]
[not loaded] org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.hp.devicemonitor.plist [Click for support]
[loaded] com.hp.messagecenter.launcher.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.skype.skypeinstaller.plist [Click for support]
[running] com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[running] com.leapfrog.connect.monitor.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
[failed] com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
User Login Items: ℹ️
LOGINserver Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
InstUtilLaunch Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
Silverlight: Version: 4.0.60129.0 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.1 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0 - SDK 10.7
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.6.6
AdobePDFViewer: Version: 10.0.3 [Click for support]
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
Safari Extensions: ℹ️
Searchme [Adware! - Remove]
DivX Plus Web Player HTML5 <video>
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Click for support]
CodeMeter [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
14% firefox
5% WindowServer
0% ps
0% fontd
0% DirectoryService
Top Processes by Memory: ℹ️
528 MB firefox
176 MB Finder
159 MB AntiVirus
112 MB WindowServer
82 MB mds
Virtual Memory Information: ℹ️
1.07 GB Free RAM
1.29 GB Active RAM
1.01 GB Inactive RAM
784 MB Wired RAM
962 MB Page-ins
3 MB Page-outs
Diagnostics Information: ℹ️
Mar 20, 2015, 07:32:46 PM Self test - passedHardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 814
***Hardware looks fine
***Increasing the RAM can always help with slowness issues
Video Information: ℹ️
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
spdisplays_display_connector
Intel HD Graphics - VRAM: 288 MB
spdisplays_display_connector
***Looks fine
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Time since boot: one day 2:7:40
***You are running an Operating system over 4 years old but it shouldn't effect the speed of your computer
Disk Information: ℹ️
TOSHIBA MK3255GSXF disk0 : (298.09 GB)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.73 GB (150.44 GB free)
MATSHITADVD-R UJ-898
***Looks fine
USB Information: ℹ️
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Configuration files: ℹ️
/etc/hosts - Count: 31
***Looks fine
Kernel Extensions: ℹ️
/Library/Application Support/MacKeeper/AntiVirus.app
[not loaded] com.zeobit.kext.AVKauth (2.3.3 - SDK 10.8) [Click for support]
[not loaded] com.zeobit.kext.Firewall (2.3.3 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.leapfrog.codeless.kext (2) [Click for support]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]
***I'm honestly not super familiar with most kernal extensions but I do see you have MacKeeper running which can slow the computer down
****** This next section talks about Launch agents and Launch Daemons.
****Something to keep in mind is that when you first get the computer that all of these folders are empty and the files in them are all third party.
****If you want to see if the system runs better without them Shut the computer down and turn it on while holding the shift key
****This will put the computer into safemode which turns off third party files and extensions and does not let any launch agent/daemons files run.
Problem System Launch Daemons: ℹ️
[running] com.wibu.CodeMeter.Server.plist [Click for support]
[not loaded] org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.hp.devicemonitor.plist [Click for support]
[loaded] com.hp.messagecenter.launcher.plist [Click for support]
***This is the root launch agent folder
***I'd remove all but the first three
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.skype.skypeinstaller.plist [Click for support]
[running] com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
***This is the root Launch Daemons folder
***I'd only keep com.adobe.fpsaud.plist and com.microsfot.office.licensing.helper.plist all the others will reinstall them selves if needed.
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[running] com.leapfrog.connect.monitor.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
[failed] com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
***This is your users Launch Agent folder
***I'd remove everything here
User Login Items: ℹ️
LOGINserver Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
InstUtilLaunch Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
Silverlight: Version: 4.0.60129.0 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.1 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0 - SDK 10.7
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.6.6
AdobePDFViewer: Version: 10.0.3 [Click for support]
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
Safari Extensions: ℹ️
Searchme [Adware! - Remove]
DivX Plus Web Player HTML5 <video>
***The first extension in safari is adware and can be uninstalled
***The second one is a video web player and you could probably remove that as well but it wont effect your speed
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Click for support]
CodeMeter [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
14% firefox
5% WindowServer
0% ps
0% fontd
0% DirectoryService
Top Processes by Memory: ℹ️
528 MB firefox
176 MB Finder
159 MB AntiVirus
112 MB WindowServer
82 MB mds
Virtual Memory Information: ℹ️
1.07 GB Free RAM
1.29 GB Active RAM
1.01 GB Inactive RAM
784 MB Wired RAM
962 MB Page-ins
3 MB Page-outs
Diagnostics Information: ℹ️
Mar 20, 2015, 07:32:46 PM Self test - passed
***Everything else seems fine -
Finder won't open at all, saying error 10810. Mac being really slow.
I started up and Finder didn't open, everything was really slow, and I can't get to the terminal.
What did you do right before this happened? Change anything?
Try disconnecting all peripherals except for the mouse and keyboard. Then try a SAFE BOOT, as described here:
http://support.apple.com/kb/HT1455 -
Macbook Pro 13' (Late 2011) STILL really slow since updating to Mavericks
So I've seen a lot of discussions about the same issue and some have threads have been solved, yet others remain unknown. I have the same problem as others that stated they have experience something similar to my case. Just fyi though, that my computer was already really slow prior to upgrading to Mavericks (on Mountain Lion). That was when I decided to do a clean install of Mountain Lion and everything was snappier than ever. It wasn't long until Mavericks came out and I instantly did an upgrade but everything suddenly started slowing down again and it's getting worse. I hope someone can help me out here, thank you.
EtreCheck version: 1.9.12 (48)
Report generated July 27, 2014 at 12:39:20 AM EDT
Hardware Information:
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 12:18:52
Disk Information:
ST9500325ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Kenichi Kasamatsu (disk0s2) / [Startup]: 499.25 GB (154 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/hosts - Count: 70
Gatekeeper:
Anywhere
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.nero.HSMMonitor.plist Support
User Login Items:
iTunesHelper
Dropbox
UnlockID
Google Chrome
Android File Transfer Agent
Internet Plug-ins:
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
QuickTime Plugin: Version: 7.7.3
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
SharePointBrowserPlugin: Version: 14.0.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
JavaAppletPlugin: Version: Java 7 Update 65 Check version
Safari Extensions:
Open in Internet Explorer: Version: 1.0
Searchme: Version: 1.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Java Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
16% WindowServer
15% Google Chrome
3% hidd
1% fontd
0% Dropbox
Top Processes by Memory:
160 MB Google Chrome
135 MB softwareupdated
98 MB Finder
74 MB mds_stores
74 MB WindowServer
Virtual Memory Information:
321 MB Free RAM
1.52 GB Active RAM
1.20 GB Inactive RAM
977 MB Wired RAM
2.54 GB Page-ins
0 B Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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