Apple TV / iTunes store logging in

When I try logging into iTunes store or set up home sharing on my apple tv it keep wanting me to input my apple ID and my password - soon as I do & submit it asks me to do it again... Any help with what I'm doing wrong?

Don't worry the issue isn't with your phone but on Apple ends.
Someone mention in another thread that the app store is down.
So wait until apple resolves the issue.

Similar Messages

ITunes Store Logging in troubles

This whole day i cannot log in to my iTunes Store as well as appleID account. So frustrating!!! Any solutions?!?!?

Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
Feel free to check up on the issue @ http://www.apple.com/support/systemstatus/
This outage started @ 5am est (~10 hours ago).
I'm disappointed in Apple's inability to do the smart thing, and post a notice in the header of the site, this is a user-wide issue, you don't just hide the fact it's happening behind a server status page.

ITunes store Log-In

I don't use the iTunes store very much but each time I do my password isn't recognized and I have to click on "forgot password" and re-set it. What's wrong?

Updates on question: I tried creating a new account with another one of my emails and I am having a different problem. It apparently logs in successfully but then it says this apple id has not been used with the itunes store and to review my billing information. Upon clicking review the page changes to "Your request could not be completed. Make sure your computer;s date is set correctly and that it accepts cookies from the Itunes Music Store. I clicked for more info and it tells me to set my date to auto sync which already was and the time is fine. For the cookies issue it says to install the latest version of itunes. So the cookies thing could be the problem. Does anyone know how to change my accepted cookies?

Itunes store log in problems

A similar post might be in the forum already, but I could not find it, so sorry if this has already been asked. If it has been asked however a link to the post would be helpful.
I recently did a clean install of Windows Vista Home Premium edition on my lap top and aside from searching for new drivers and such have had no problems. I reinstalled the latest version of itunes, itunes 7.1.1.5 and have also had no problems with it until now. I wanted to purchase a cd through the itunes store, which I do rather infrequently. I have made an account before and purchased music no problem before running Vista. When I click buy music or whatever the option is a window appears asking me to log in. I proceed to log in and the window reappears but this time says "Please enter your apple ID or AOL screen name and password and click account info." It will do this repeatedly never allowing me to log in. This is not a password issue because if I enter the wrong password a different message appears telling me I have entered an incorrect password or ID. To be 100% sure that it was not my password I went and changed it through apple's website and still face the same issue. I have also tried buying another cd to see if it was an issue with the cd I wanted, and same issue. I have also tried to log in before buying the cd and same issue. This is obviously a very very annoying problem and any help anyone can lend would be greatly appreciated. Thanks a lot.
HP Dv9005us Lap top Windows Vista

Updates on question: I tried creating a new account with another one of my emails and I am having a different problem. It apparently logs in successfully but then it says this apple id has not been used with the itunes store and to review my billing information. Upon clicking review the page changes to "Your request could not be completed. Make sure your computer;s date is set correctly and that it accepts cookies from the Itunes Music Store. I clicked for more info and it tells me to set my date to auto sync which already was and the time is fine. For the cookies issue it says to install the latest version of itunes. So the cookies thing could be the problem. Does anyone know how to change my accepted cookies?

TS4123 After following ALL apple advise, iTunes store still will not run....

After exhausting all suggestions on the iTunes pages, I still can not get access to the iTunes store. All software is up to date & iTunes has been uninstalled & re-installed with no effect. All functions of the player are fine, but there is no access to the store or the updater. I have also used the "autoruns" program suggested with no help there either.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 RR789AA-ABA a1646x
iTunes 11.1.5.5
QuickTime 7.7.5
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B7580D97C400
Current user is an administrator.
The current local date and time is 2014-04-27 20:33:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) G965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {5A2E3825-CB3D-4C98-8F0F-1C98FA4AEE30}
Description:    Intel(R) 82562V 10/100 Network Connection - Packet Scheduler Miniport
IP Address:    192.168.1.101
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Sun Apr 27 13:27:38 2014
Lease Expires:    Mon Apr 28 13:27:38 2014
DNS Servers:    209.18.47.61
        209.18.47.62
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80096004).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-04-27 20:32:27.

What happens when you try to open iTunes?
Does it just hang with iTunes.exe running i=on the processes tab in the Task manager even though it never opens?
If so here are a couple of simple things to try:
A couple of simple things to try:
XP
http://support.apple.com/kb/TS1776?viewlocale=en_US
Vista or Win7
http://support.apple.com/kb/TS2363?viewlocale=en_US
Stop the bonjour service, this FAQ has instructions:
http://support.apple.com/kb/HT2250?viewlocale=en_US
If stopping the Bonjour service works, it can be uninsatlled if you don't need what Bonjour does.

Apple TV iTunes Store Purchases to iMac

I am trying to figure out how to get music & videos from the iTunes store
through/using Apple TV onto my iMac & iPod.
Many thanks.

Sometimes they sync back to iTunes automatically.
If not right click on the AppleTV device icon in iTunes and choose Transfer purchases.
AC

Finding out when items will be added to Apple TV iTunes store.

Is there any website or place to find out when items are going to be added to the iTunes store. For example I`m currently watching the 3rd season of Bones from the iTunes store on my Apple TV, but there are only the first 12 of the 15 episodes up for sale. How do I find out when the last 3 are going to be added?
Thanks

No one here can answer that question. Discussion of future Apple plans violates the TOU.
Your bank should know - at some level - if or when that might happen.
Barry

New e-mail address, so created new apple id, iTunes store asks for password for old e-mail/apple id

There are lots of posts on this subject over the years about this problem but none of the solutions work for me.
Apple id problems go back many years, if they cant handle that, how do we trust them in security issues?
anyway, here is what it says.
Sign into iTunes store
Enter the Apple ID password for
"old e-mail address"
So I enter the password (same one as before, it works in Mail etc on the iPad, only a problem on iTunes store.
App updates would not work, but they finally did when I did a iPad reset and backup restore.
But the iTunes store apple id problem is still there.
I am a user of Apple since 1982, do not like where things are going, honestly, but they are the only game in town. Not a fan of overly automated system processes with no feeling of "transparency" in the way things happen these days.
Can anyone help? If not I will live with it, but..........this is not the old Apple any more.

It may not be called Express lane any longer, but this is where you find it now: https://getsupport.apple.com/GetproductgroupList.action
On your old email - Apple does not assume an email will not change. This is why they provide for recovery if you no longer have access to the email. In order for that to work however, you needed to have followed their recommendation and set up your security questions and/or provided a secondary email address. If you not longer have access, they you can try calling Apple and asking for the Account Security Team. If you can convince them you are who you say you are, they may be able to help reset your password.
Are you saying iTunes on your computer is updating all Apps? If so, I don't understand how. Apps purchased on your old Apple ID are able to be updated only using the Apple ID used to purchase or download them. If what you ar esaying is true, I suspect only thos apps tied to your new Apple ID are being checked and updated. If it is happening as you describe, your iPad is the one behaving as it should, not iTunes on your computer.
Please do not take offence to this but it still seems as if you don't understand how the Apple ID works, not just that you don't agree with it. I've refined my analogy a bit, so please bear with me. I am not trying to be condesending but I HAVE tried to made it as simple as possible for anyone else that may read this.
Imagine you buy a house. You have keys to the house and once inside, you buy all the funrniture you need - with one condition - because of some complicated distribution agreements with the furniture manufacturers, the seller mandates that the furniture you buy must be used only in that house.
Some day in the future, you lose the keys to your house so you buy the house next door with its own new set of keys. You go inside the new house and wonder where all your furniture has gone. Simply, you own both houses but
Upset at this situation, you try to recover your keys to your first house by asking the bank to mail them. You once had the chance to give the bank an alternate address to which they could mail keys but didn't so not they can only mail them to the first house. Since you can't get inside, you cannot retrieve the new keys that they send.
After getting some good advice, you decide to talk to visit the bank personally. You convince them you are the owner of house #1 and they give you a new set of keys. Yay!
You go back to house #1 and finally manage to get in. But, since house #2 is newer, you decide to live there. Now you want to move your furniture so you have a comfortable place to sit and sleep. Oops, you can't take the furniture from the old house because of your agreement with the Furniture seller so you have to buy new furniture.
House = Apple ID
Keys = Password
Furniture = Apps and other content purchased with the first Apple ID
Keys = Password
Alternate Address = Alternate Email Address
Furniture Seller = Apple
Furniture Makers = App Developers, Film and Music Rights Holders
You may not agree with this, but the fact is, Apple owns very little of the content they sell - basically only their own apps and iOS itself. Allowing merging of Apple IDs or transfering ownership of Apps from one Apple ID to another is a logistical nightmare and would create major issues with app developers, music and film rights holders and anyone else who provides content for sale through iTunes or the App Store.
You cannot compare a functioning iCloud with non-functioning iTunes and App Stores. iCloud doesn't care about your apps - it's about syncing and identification (iMessage, Facetime, iCloud services like Find My iDevice) only. So long as you are using the same Apple ID on each device, it will sync between them any supported content you decide. In fact you can use a different Apple ID for all there if you wanted. The key is to be CONSISTENT.
One additional thing we have not brought up already. If the iPad was activated with your original Apple ID and you ever need to restore it (not an uncommon possibility), you will run into a problem with Activation Lock. It's a security feature designed to discourage iDevice theft by rendering it useless if one tries to activate it using anything other than the Apple ID used to activate it originally.
Again, you may not agree with how it works, but I hope this finally makes sense and you at least understand how it works.

ITunes Store logging in problem

I have downloaded iTunes 7 on my Intel Macbook. I want to get all the album artwork for a lot of my songs. Firstly, it seems very stupid that I have to have an iTunes account to do this- I buy my music from a different store. The iTunes store works, until I try to login or create an account. It says "iTunes could not connect to the iTunes Store. An unknown error occurred (-9813)." Below this it says "Make sure your network connection is active and try again". Obviously my network connection is active! This problem seems only to occur on my computer- not on any other ones. Ok, it's not the end of the world for me because I don't buy my music there, but if I did...
Thanks to anyone who can help
PS. I have tried logging in with a friend's account and that didn't work either, so the problem isn't just with creating a new account, also with logging in. The friend's account works fine on their computer.
MacBook Mac OS X (10.4.7)

My problem also, but to make it even more complex, if i plug direct into the modem, the problem is gone, if i use AirPort, i get the same message. My problem started out of the blue a few days ago, i didn't reset, or change anything. iTunes 7? Everything else is fine. Safari, iMail, software update. All work, but iTunes doen't.
No sense here.

Apple TV: itunes store not available

I'm living in jena, Germany. Where can I find any support message (for example "maintanance until..." if the store is not working?
How can I get this kind of information in advance?

Oh no, the problem is back! On Apple TV when I click on "TF1 JT de 20h" in favorites just now, I get
If I access the same podcast from the Search menu, then I get
However, the podcast is definitely available on the iTunes Store, because I just downloaded it in iTunes:
Any brilliant suggestions as to how I may remedy this?
Many thanks in advance.
Message was edited by: ecc.sd

Suggestion towards Apple online itunes store

I have a suggestion to whom ever it may concern with Apple towards their online Itunes store . I suggest instead of giving a refund for purchases that were made in error from Itunes store (duplicate purchases or whatever ) , why not give store credit instead . What ever money was spend by error in the itunes store will be re-spend elsewhere in itunes store . This way I can't see how everyone doesn't benefit from it . Is this the right place to add my suggestion ? Thanks

You can send feedback/feature requests directly to Apple at this link: Apple Product Feedback

Who to contact at Apple about iTunes Store content?

This isn't Mac-specific but I can't find anywhere else to ask this question. Long story short, a very good friend of mine has an album on the iTunes Store. It's an album he recorded, produced, and published on his own label. Problem is, he never submitted it for inclusion in the iTunes Store and has no idea who did, who's getting the money from it, etc. Hope someone here can provide a phone number or link to information about a real, live contact at Apple who can deal with this ASAP.
FWIW, here's a link to the album: http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewAlbum?id=156675637&s=14344 1
(It's a great album, but please don't buy any of the tracks since someone else is profiting from Ben's hard work.)
Thanks a ton,
Brent

Ben should probably talk (or have his lawyer talk) to his record company, Aquarium/No Alternative. They seem to have many of their artists on the iTunes Music Store, so it's almost certainly the label or one of their partners that submitted Ben's album and are getting the money.

Can't log in to iTunes on my Apple TV/iTunes Store is unavailable

I can't seem to login to iTunes from my Apple TV... I already have an iTunes account. Keeps telling me that my account name is not found or my password is incorrect.
Also, can't get on to the store either. Says it's unavailable.
Are these two issues connected?? HELP! I'm about to throw my Apple TV out the window

There are many situations that can block or interfere with wifi, however I doubt this is your issue or you would have issues across the range of internet services and you don't seem to.
You might find this article helpful.
http://support.apple.com/kb/HT2463?viewlocale=enUS&locale=enGB

Can more than one log in on a computer share an iTunes account while having a separate itunes store log in?

I'd follow-up with that question by asking?
a) Can someone in my family share the the library on their computer while away at college using files put on another external drive
b) Where is the **** ITunes Library file stored? In the same folder where my data is stored?
c) what happens if you keep the Itunes file organized, but do not copy them into the designated ITunes folder?
Lnow that is a lot. However with ICloud here and my having three power PC computers this info is crucial since the previous instructions to copu to my idisc and put them in my various machines will be gone\.
Thank's
Theo

I will share with you what I have done to manage this with my family. While the solution isn't without flawes, it seems to do the trick. First, you need to have one person who is managing the synching of everyone's devices. In my family, I have three iphones, about to be four, and five ipads. We all synch to the same apple ID to allow one another to take seemless advantage of our Itunes, which is on our Imac. To synch individual music or video interests, we simply select which playlists we want and manually synch that way. A couple of us use imatch and the cloud to make the entire library accessable as well. With respect to the imessage, mail, contacts, etc. we each have a gmail account for our individual emails, contacts etc. So for instance, my forth grade daughter has a gmail account that we choose to synch her contacts, calendar, etc to and then that is also the account where she receives her imessages from on her ipad and itouch. My son, who has an iphone and ipad, does the same thing, but under settings, he goes to imessage and checks his phone number and his email as his preferred way to receive imessages and texts. My wife and I do the same thing. To avoid having everyone see one anothers contracts etc, we only synch contacts from our individual email accounts. Here is the downfall to this: When you update your phone or add a new device, apple always wants to reset everyone's facetime and imessage settings and then low and behold we are all receiving imessages from one another's friends etc. To work around this, I simply take each of their devices and go to their imessage settings and only check the email and phone numbers relative to their devices. I dont' know is this is the best solution, but it seems to work for us.

Apple TV / iTunes store logging in

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