Apple TV loses connection to internet and can't reconnect without restart

When I first purchased my ATV3 it had extremely slow buffering problems and then crashed. I had to do a full factory reset and software update. Then that problem went away. Recently it has a new problem. While renting a movie from itunes with the ATV connected to the internet via wireless (strong signal) from an airport extreme connected to my modem from cox communications (with about 30Mbps speed) it will suddenly stop and by stop I mean it leaves the movie completely and says YOUR APPLE TV IS NOT CONNECTED TO THE INTERNET.
So if I go to my network in the apple tv menu, sure enough my wireless network is missing. But the ipad is finding it, and the imac on wireless is finding it, and it is working. So we hit restart on the apple tv. When it comes back all is good. Then maybe the movie runs ten minutes and it does it again.
In some cases the wireless network reappears but if I select it it still says I'm not connected to the internet.
I have to restart everytime or it will not properly reconnect to the internet or find my wireless net work and actually work and connect.
From time to time it finds it and when I select it it asked me to log back in with password etc. So I do that, and then it says some error code (sorry didn't write that one down) and says try again later.
I have not tried hooking up my ethernet cable. Since my other devices all work while the apple tv is kicking me off, I don't believe it is a problem with our wireless network. And there are no buffering issues.
Anyone heard of this ?
Should I reset my factory settings? (I don't own the mini usb cable for the apple tv so connecting to a computer is not an immediate option)
Any suggestions are welcome.
Oh, and my original apple tv, the older model with the 160gb hard drive in it works fine. Just don't rent on it because of resolution of the older model.

Mine is doing the exact same problem!
Ever since I rented a movie from itunes with the ATV connected to the internet via wireless (strong signal) from an airport extreme connected to my modem from charter communications (with about 30Mbps speed) it will suddenly stop and by stop I mean it leaves the movie completely and says YOUR APPLE TV IS NOT CONNECTED TO THE INTERNET.
So if I go to my network in the apple tv menu, sure enough my wireless network is missing. But the ipad is finding it, and the imac on wireless is finding it, and it is working. So we hit restart on the apple tv. When it comes back all is good. Then maybe the movie runs ten minutes and it does it again.
In some cases the wireless network reappears but if I select it it still says I'm not connected to the internet.
I have to restart everytime or it will not properly reconnect to the internet or find my wireless net work and actually work and connect.
It has been connected in the same place for a year and never had an issue.
Nothing has changed..... I have not added a wall to cause interference....
My iPad and iPhone show FULL strength.
Please help!

Similar Messages

Safari and mail will not load but i am connected to internet and can download form itunes and other sourses is that HD failure?

Safari and mail will not load but i am connected to internet and can download form itunes and other sourses is that HD failure? any suggestions ? verify disk says its OK

iOS 4: Updating your device to iOS 5 or later - Support - Apple
iOS: Unable to update or restore - Support - Apple
iTunes for Windows: iTunes Store connection troubleshooting
See if any of these three may help.

Lost connection to internet and can't figure out why

Hello,
I've recently lost my internet connection and I've tried the following: re-enter the pw, turned off/on, reset the network and it's still not working. Has anyone experienced this? What works??

Are you connecting to your own home wireless network? If so, are you able to connect any other devices to it?

TS1702 after upgrading to ios6 my 3gs iPhone no longer connects to internet and can not connect to iTunes or app store . . . just the loading icon

My 3gs phone has stopped connecting for apps, itunes, app store. I believe it may have something to do with the IOS6 install. Safari seems to be operating though.

Have you rebooted your home router?

Downloaded and installed on my HP desk top works fine, tried to do the same on my Toshiba laptop will not work and can't close without restarting PC.

I have been using the Beta 4.0 on my desktop for over a month and have not had any major problems. Mostly just getting used to the layout of the page where controls are like tools etc. Occasionally when trying to go back to normal scree from full screen it would start showing sections of my desk top through the page in pixel blocks or sections. Since I reinstalled Windows 7 and reinstalled Beta 4.0 this hasn't happened.
I decided to go ahead and install the Beta 4.0 on my laptop and it acts like it is installed and when I click on it to open it it opens the start page but the busy spinning symbol just keeps spinning in the address bar on top. I can't do anything after that except close the page. Then when I try to open the older FF browser it says FF is already running. The only way I have been able to get it to load is to restart the PC. I haven't thought to try task manager until reading the questions and answers on this site.
When I go to uninstall programs the 4.0 is listed and I have uninstalled it and reinstalled it 3 times now with the same results. I did this on different days.

You will find that using the YouTube app will provide a better viewing experience for YouTube videos.

TS1398 bought a mini and also have an IPAD2 have used ITunes to download all programs to the mini but have NOT BEEN ABLE TO have the connection to the Internet and CAN NOT get any emails. I NEED HELP!!!!!!!

I thought when I bought a MINI that all I'd need to do is sync up with ITunes to get all apps and setting to the Mini. I was wrong as I can not connnect to the internet and can not get any emails. Have tried just about all suggestions under support but need to reach out to actual users who may have run into similar prblem. I must be missing something as I have to believe that Apple would make it as simple/easy as possible to connect to the interne. I still have my internet connect with my Ipad2.
appreciate any help on this one as MY WIFE is driving me crazy as she wants to use the internet with HER MINI!!!
Thx Wayne

How to Transfer Everything from an Old iPad to New iPad
http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

I have downloaded firefox and it always is locking up when I am in the middle of something, acts like I am not connected to the internet and then I have to restart my computer how can I retify this?

I have downloaded firefox and it always is locking up when I am in the middle of something, acts like I am not connected to the internet and then I have to restart my computer how can I retify this?

Hi Francis,
Are you getting kernel panics?
http://support.apple.com/kb/TS3742
http://www.thexlab.com/faqs/kernelpanics.html

I have iPhoto 11 with Lion and when I try to post photos into MobileMe in Share I get the message that iPhoto is not connected to internet. Can anyone tell me how to connect iPhoto to internet?

I have iPhoto 11 with Lion and when I try to post photos into MobileMe in Share I get the message that iPhoto is not connected to internet. Can anyone tell me how to connect iPhoto to internet?

My solution, which is not much, is to restart iPhoto and it then connects to the Internet. This has been an ongoing unsolved problem.

I CANNOT ACTIVATE ILLUSTRATOR. IT SAID I AM NOT CONNECTED TO INTERNET AND I AM. REINSTALLING ILLUSTRATOR IN ONE OF TWO BROKEN COMPUTERS. OTHER ONE IS STIL AT APPLE AND IT WILL BE BACK IN FEW DAYS. SO I WILL NEED TO REINSTALL PHOTOSHOP AND ILLUSTRATOR IN T

I CANNOT ACTIVATE ILLUSTRATOR. IT SAID I AM NOT CONNECTED TO INTERNET AND I AM. REINSTALLING ILLUSTRATOR IN ONE OF TWO BROKEN COMPUTERS. OTHER ONE IS STIL AT APPLE AND IT WILL BE BACK IN FEW DAYS. SO I WILL NEED TO REINSTALL PHOTOSHOP AND ILLUSTRATOR IN THE OTHER ONE AS WELL.

ammausa,
If you have the CC, you may try to restart the Creative Cloud application by quitting and relaunching it.

HT5569 i can connect to internet and e mail via wi fi , however not out with these. I have just moved from i phone 3 to 4s is it the settings?

i can connect to internet and e mail via wi fi , however not out with these. I have just moved from i phone 3 to 4s is it the settings?

Let me see if I understand correctly, you can access the Internet and email when on wifi, however when not on wifi, none of this works? Is this correct? If so, do you have a data plan with your carrier? Do you have cellular data turned on in Settings? When you look at your carrier in the upper left corner, do you see a signal, carrier name, and then 3G, 4G or LTE displayed? Have you contacted your carrier about this?

ITunes cannot connect to Internet and iPad backup takes Forever

Hi, I have a workstation, high end Windows 7, PC, everything works perfect except the iTunes.. here's my story:
iTunes cannot connect to internet, nor can iTunes Store. I tried "Run Diagnostics" from Help menu, it showed "internet connection verified" green light BUT "Secure link to iTunes Store Failed" Red Light.
Then I thought, lets check other Apple App, Safari.. which couldn't load google for a long time and didn't even show any error, anyway, so I quit and uninstalled it.
I connected iPad for backup, it started all fine. At "Step 2 of 7" backing up, the loading/copying bar came half way up and stayed there for more than 20 hours. So, I quit that too. (Maybe, this is a different problem or connected, im not sure.)
I also checked the setting in Norton Firewall and made sure iTunes was allowed full access. Internet is working perfect in all the other applications, even "Apple Software Update" is working fine, checking for updates and everything. I have latest version of iTunes by the way.
THEN, I uninstalled everything Apple, left no trace of Apple in Program Files, and reinstalled iTunes. STILL SAME PROBLEM!!! Can anybody help? What could've happened, 'coz it used to work just fine before.
Thanks Guys!

start itunes.
update podcasts - no response.
click on store - no response.
use diagnostics for connectivity - no response.
sometimes, when i stop itunes from trying to connect, i will get an error code 11222

Slow connecting to internet and Flash frequently quits

My iMac has been very slow over the past while. I am on Snow Leopard, and have all the updates.
It takes a very long time to connect to internet and also to webpages. Simple commands such as inputing text and dropping menus take forever. I have that coloured pinwheel running for very long periods while attempting to make the connections or garnering responses to commands. Often the tasks will time out. I've been getting messages such as "Safari has shut down, there is a problem with flash, this error will be reported to Apple" and frequently I'll get a message that Flash has inexplicably quit. I've had the computer lock up and the only thing I can do is to shut down the computer, losing all my opened pages and unsaved data.
I don't know if it would make any difference, but I have asked my service provider to send me a new modem. I have DSL and ethernet.
Is it possible that Flash is corrupt and should I reinstall, or are the other problems, such as slowness, etc not a Flash related?
I know I have a lot of old emails and other files which I have to clean out. Does this have a bearing? I have cleared history, removed cookies, and performed other cleanup tasks.
My trial support period with Apple support has expired, so have no recourse through them.
Thanks,
Ted

Ted, that does seem odd. Did you do a control-click (i.e. hold down the Control key while clicking) on the Macintosh HD icon? It should have presented a small menu of options, of which one is Get Info. Alternatively, if you have a two-button mouse, right-clicking the icon should have behaved similarly.
You’ve got plenty of available disk space, so a crowded disk can be ruled out.
The number of bookmarks should not have any effect on the browser’s speed. The size of your inbox theoretically could affect the speed at which you download e-mail, but you have enough available disk space that it shouldn’t be an issue.
If you use Apple’s Mail program, does it offer an option to download e-mail but keep it on your ISP’s servers? If so, do you use that option? If you do, then that could certainly slow down your e-mail downloads if you have a large inbox, since your e-mail program would spend time figuring out what has already been downloaded vs. what needs to be downloaded — and if you check for e-mail often, then that processing could slow down your browsing.
For both Flash and Firefox, the download will only overwrite packages of the same name if they already exist; thus, the commands above would overwrite Firefox.dmg and Flash.dmg on your desktop only if they already exist by those names there. Once the packages are executed, they will overwrite applications of the same name if they already exist. Thus, if you haven’t previously installed Firefox on your computer, by definition no previous Firefox can be overwritten; but if you install a newer version of Firefox in the future, then it will overwrite any version installed in the past — but your bookmarks, plug-ins, &c. won’t be affected by the overwrite, since they’re stored in a separate area of your disk. Executing a Flash package will overwrite the version that is already installed.

HT1600 I have an Apple TV 2nd Gen, iPad 2 and can't get the icon to appear when i swipe from left to right. What am I missing? I am able to get the 'Home sharing' 'user and password on my Mac.

I have an Apple TV 2nd Gen, iPad 2 and can't get the icon to appear when i swipe from left to right. What am I missing?
I am able to get the 'Home sharing' 'user and password on my Mac.
Also using IPad 2 I am able to get the ITunes to accept the user name and same password as the Mac.
However, the only way I can see the 'Home sharing; icon is in Music on the Ipad. When I tap on the Icon it asks for a password.
When I give the same password, it is rejected.
Help!!!!
Jaxxdiggs

Personally I think the iOS devices are poor at reconnecting - Airplay establishes that a link is available but when the iPhone/iPad has been away from the house and rejoins the network i think AppleTV already thinks it's connected with a different IP address and fails to recognise it has joined the network again with new credentials.
Something along those lines anyway.
I find that a combination of restarting AppleTV, router and iOS device tends to fix it, but not for everyone.
AC

When loading apps ex. Facebook it says you are not connected to Internet and everything on IPad is working.

When loading Facebook, it says not connecting to Internet and everything on IPad (CBC app), I have taken out the app and reconnected it and its still not loading. I have turn it off for a long time and still not working. Help.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
-Griff W.

Please connect to internet and retry.

I have downloaded photoshops elements 12 Trial version. When starting and it comes to the sign in dialog box. I get this message: Please connect to internet and retry.
I have done the four step guide for solving this.
Internet is OK. I can go to a secure site, The root certificate i activated but it don not still can start the program. I tried this on three different computers and it is the same bug everywhere.
I called the support but i got i phone carousel fo about half an our and they said there i no support for trial version. Find your help on forums......
Can anyone please give me a tip how tol solve this.

Hi Truls,
An inaccurate computer system clock can also cause Sign-in problems. Make sure that your computer's system clock is set to the correct date and time, and try to Sign-in again.

Apple TV loses connection to internet and can't reconnect without restart

Similar Messages

Maybe you are looking for