Apple TV losing iTunes connection
I am having an issue with Apple TV and iTunes not seeing each other about every 2 hours. When this happens I cannot access my iTunes library from my Apple TV. On my computer iTunes will still show the Apple TV in its list of devices, but if I try to sync my Apple TV I get an error message:
"The Apple TV is not responding. Check that any firewall software running on this computer has been set to allow communications on port 3689."
The work around is simple. Closing and re-opening iTunes fixes it. However this is annoying becuase I have to do this on my computer every time I want to use Apple TV.
I am using a linksys WRT600N wireless N router. The Apple TV is connected to the router via CAT cable. My computer is connected via wireless N. I am using a Vista 64 bit OS with SP1.
Message was edited by: BradFMJ
thanks for the help Smokerz & judcrockett. After trying many, many different things like changing network security from wpa personal to wep, unplugging my wii, factory restoring my router, hiring in a soothsayer, etc. I think I have finally found the cause. Reinstalling Bonjour.
http://discussions.apple.com/thread.jspa?threadID=1434636&tstart=0
Actually the download in that post wouldn't install on my machine. Even right clicking it and selecting 'run as administrator' it created temp directories during the install then gave me an error message it couldnt read from them! haha. But going into Programs in windows control panel and repairing Bonjour had the same effect. My AppleTv has been visible to iTunes for a few days now. A new record!
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I am not allowed to sign in with my Apple ID on iTunes Connect when I am trying to publish my book in iBooks Author. I do not understand why because I have fulfilled the first steps creating an account and informed my IRS tax number...
The recommendation is always to make another ID for use with a paid books account. And while I can't swear this is at the root of your issue, you should in any case reach out to Apple for assistance on this one, I think.
Account Applications:
[email protected]
Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
Country
Phone Number
Australia
1300 307 504
Note that this is a low tariff number.
France
0805 540 117
Germany
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Good luck -
How can i connect my apple id to itunes connect ??
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Hello ,
Thanks for using Apple Support Communities.
Please see the information in our Developer webpage to learn more about being a Developer, and iTunes Connect.
iTunes Connect
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Alex H. -
I PURCHASED MY APPLE TV ON FEBRUARY 7, 2012. I HAVE YET BEEN ABLE TO WATCH AN ITUNES PURCHASED MOVIE FROM BEGINNING TO END WITHOUT IT LOSING ITS CONNECTION TO MY NETWORK.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. -
Apple tv losing iTunes randomly
Apple tv has just started losing iTunes. I don't know how to explain it other then the apple tv sees the computer but will not load anything.. Only way to fix it to work i found is to close iTunes and start it back up. To try to solve the problem here are the steps I have taken.. I have three apple tv 2s and all do the same thing.
1- set up iTunes on another computer (pc)
2- reset router
3- tryed new router
4- switched to wireless
5- looked on computer in firewall to see if it was blocked.
6- updated iTunes.
None worked. I don't know what it could be. It works for a day then messes up again.. I hope some one out there can give me something else to try to get it working.. thanks in advance.There are many many threads about this already.
https://discussions.apple.com/message/18045419#18045419
https://discussions.apple.com/message/18042224#18042224
https://discussions.apple.com/message/18041862#18041862
https://discussions.apple.com/thread/2613875?tstart=0
no answer from apple on this yet..
been going on for days.,
Sorry, but no need to debug anymore, its disruption of multicast stream. not ur router. -
I am trying to download ringtones and it is telling me that my apple ID isn't enable for iTunes connect. can someone please help? I think I have tried everything and I have no desire to be a developer or sell anything.
To have iTunes Connect enabled, you need to be enrolled in either the Mac or iOS developper Program (99$ each)
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Apple TV2 losing its connection to itunes
I have had an Apple TV 2 for well over a year now which has worked flawlessly for most of the time. Over the last 3 or 4 months its started to play up. I rent a movie and it starts playing nearly instantly everytime. As the movie goes on it stops playing and either says it buffering and will resume in XX minutes but sometimes it seems to lose its connection to itunes all together and asks to be reauthorised.
I've checked the speed of my connection and its normally 15mps or above so I don't think that is the problem. I've not had problems with any other device that accesses itunes so I've no idea why it should need reauthorising.
Any suggestions
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RichardCheck istumbler.net or netstumbler for interference
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I have recently updated the software on my Apple TV. I now seem to be losing the connection to my iTunes Library on my iMac rather frequently. I have reset/restarted Apple TV box, my BT Infinity box and my iMac. I would be grateful for any advice.
Welcome to the Apple Community.
You can't play music from the computer if there is none there. If you are using iTunes Match you should now be able to download and play all your music on the Apple TV from the music feature on the main page. -
My apple tv keeps losing the connection to iTunes.
apple tv keeps losing the connection to itunes
Hi I have all my appletvs set to NEVER SLEEP - go to your appletv settings/general/sleep after and choose never sleep. Since doing that I have had no problem with them. Also I leave my 2010 macbook pro running itunes and permanently on and open - it is my main homesharing disk. I give it a sleep every now and then when not using appletv.
Try that first anyway. -
One solution for Apple TV losing connection to its iTunes Library
In 2012 I bought an Apple TV3 to let me use the AirPlay features of my New iPad with my HD TV. All worked fine and still does. Later in 2012 I subscribed to Netflix and enjoyed streaming movies to my HD TV via the Apple TV. Having had such a good experience with it so far I bought another for our bedroom TV and another for a relative, hoping they would have the same great experience with it.
Both of my Apple TV units at my house have worked flawlessly since installing them. We can start watching a Netflix movie downstairs then go upstairs and carry on where the movie left off.
At my relative's house the experience was not so flawless and has resulted in about 2 months of frustration but happily their AppleTV3 is now also working as expected. It has been quite a journey to get to this point and had a surprising solution.
I am the 'go-to' person in my family for these things so I installed the Apple TV for my relative.
My relative has a Windows XP (SP3) PC running the latest iTunes (11.0.2), a BTHomeHub 2 router, connected by WiFi to the Apple TV. The PC was connected by ethernet cable to the router. I installed the Apple TV, set up the hdmi connection to the HD TV, connected it to the WiFi network, upgraded to the latest iTunes on the PC, added the Apple ID for Home Sharing to iTunes and the Apple TV and could connect to the iTunes library on the PC, all good so far. I could play video or music or podcast or view photos from the iTunes library on the PC but after a short time (a few minutes or so), if I tried to play a different video or music track the I would get the familiar spinning icon and the Apple TV would not play the media file. Often the Apple TV would still show the contents of the iTunes library but would not play anything from it. When it was in this state it was still possible to play iTunes Trailers or Purchased content or a Youtube video or display photos from my library. This proved it was still connected to the internet and to some extent my library on the PC because it could display photos.
Initially I thought it was a WiFi problem as that was how the Apple TV was connected to the router. So as I already had a Powerline ethernet link running from the router to the TV for the Humax Freeview box for the BBC iPlayer, I ordered a small network switch to share the Powerline ethernet cable with the Apple TV. However the same drooping connection problems were apparent. I tried changing the QoS settings on the Powerline link, tried to prioritise TCP or UDP or both , but no improvement. I decided to abandon the Powerline link in case it was 'too slow', perhaps that was the issue.
I tried one of the Apple TV units from my house, where they were working fine and I got the same problem, at my relative's house it behaved like their unit, it would connect play a movie (all the way through if we let it) but after a few minutes if trying to play something else it would not play anything further. I tried their Apple TV at my house and it worked there, so the unit was not at fault.
At various times while troubleshooting these problems I have unistalled iTunes, reinstalled it, uninstalled Bonjour, reinstalled it (it comes with iTunes), searched the registry and cleaned it (Warning: do this at your own risk as you risk destabilising Windows), I have tried disabling my firewall on the PC and/or on the router, uninstalled the Antivirus / Firewall software (Norton) on the PC, I have added the Ports required for the Apple TV to my router and firewall software, I have read many, many forum posts about what has worked for other people and I tried them all in various combinations.
I decided having tried the above that the problem must be the Windows PC, so I swapped it for a few days with a laptop, connected wirelessly to the router. I had an iTunes library on the laptop so I shared it with the Apple TV and stopped iTunes running on my relative's PC. For a few days it actually worked, the Apple TV would play one movie/music track and I could select another and play it after a few minutes, a partial solution had been found except the laptop was needed elsewhere and I wanted the Windows PC to be the source for the iTunes library. I briefly considered suggesting they should buy a modern PC or Mac as their Windows PC was around 9 years old, may be that was the problem? This would have cost around £400+ and was out of the question. Fortunately I had a spare PC and I decided to swap it with the Windows PC, it was only a couple of years old and as such it must be 'better' I thought. Swapping one PC with another and transferring e-mails and documents etc. took quite a few hours but it was done. I uninstalled iTunes, reinstalled it and set up the home sharing again. This second Windows PC was running XP (SP3) and Norton 360 Firewall/Anitvirus software. I checked that after installing iTunes the Program rules in Norton were allowing the TCP and UDP communications expected by the Apple TV, I noted these were not specific ports but all TCP and all UDP communications were allowed. All of this met the recommendations that other posts had suggested. I tried it with the Apple TV but no, exactly the same problem, the iTunes library could not be found after a few minutes.
I found that if I restarted the Apple TV it would connect and play a file (movie/music etc) but if I played an iTunes trailer or just waited a minute or so then it would lose the connection. Another symptom would be when I landed on the 'Compters' icon it would tell me to 'enable home sharing on the PC with this Apple ID' , which I had already done.
If I tried playing via the Apple TV while selecting tracks from within iTunes on the PC, then sometimes the AirPlay icon was present or not present, sometimes worked and would then always not work until I restarted at least iTunes and the Apple TV, if not also the router or PC, whatever I tried it would not result in a connection between the Apple TV and the PC that would survive more than a few moniutes at a time.
Having swapped the Windows PC hosting the iTunes library with another I swapped the Apple TV again with one from my house, again same behaviour. So this suggested the problem was the BTHomeHub router as that was the only bit of hardware not exchanged. I compared its settings with the same unit at my house, I tried forwarding ports, I tried chaging the security from the default 'WPA & WPA2' to WPA or WPA2, still no solution. I tried reducing the default WiFi connection protocol from 802b/g/n to 802/b/g. I tried variations of all the other possible settings that could be changed but in the end set them to match the ones at my house. Still no solution. I considered buying an Airport Extreme or similar to link that via an ethernet cable to the router and enable it to be the WiFi access point for the Apple TV. This would have cost around £80 similar to the cost of the Apple TV itself, so was also dismissed as an idea.
I decided to restore the router to factory settings, this was done and I set up the WiFi connection again to the Apple TV, still no solution, same behaviour on the Apple TV. I decided it must be a problem with the WiFi so I tried a direct ethernet cable trailed through the house from the router to the Apple TV to eliminate the WiFi involvement, that would have to be the answer, wouldn't it? No, same problem.
I discovered some useful diagnostics along the way that are somewhat techie but worth persevering with as they could be useful for diagnosing what the problem could be. Find out on your router what the IP Address is for your computer that is hosting your iTunes library and the IP Address for your Apple TV. The IP address is essential for either device to connect with each other or the internet. The Apple TV IP address can be seen via Settings/General/Network, it has the form like '192.168.1.69' and for the PC it was '192.168.1.80', the values don't have a particular significance but the last digits after the 3rd dot will be different for each device.
On the PC (or Mac), open a Command (PC) or Terminal(Mac) prompt and try to 'ping' the Apple TV to see if you get a response
e.g.
c:\ping 192.168.1.69
or
c:\ping apple-tv
You should get a response indicating the number of milliseconds it takes for the 'ping' to be returned to the PC from the Apple TV , this will show that the PC can connect to the Apple TV, if it does not get a response then you should check that the PC and Apple TV are connected to the same network (either wired or wifi). You must be able to get a successful ping for the connection between the PC and the Apple TV to work at all.
Another diagnostic is to check the network status on the PC (or Mac)
e.g.
c:\netstat -an
This will show all the current TCP/UDP connections and also the local and remote IP addresses and ports. Look for the IP address of the Apple TV in the third column, there will be many rows returned so just concentrate on the rows with the IP addressses of the PC and the Apple TV
e.g. look for rows like the following:
TCP 192.169.1.80:3689 192.168.1.69:49123 ESTABLISHED
UDP 192.168.1.80:5353 *.*
UDP *.123 *.*
TCP Port 3689 is used by the Apple TV to communicate with iTunes for playing content. This connection is essential, there may be more than one 'established' connection to the remote Apple TV from the local PC.
UDP Port 5353 is used by the Apple Bonjour service to send multicast communications between iTunes and any iOS devices on the same network, such as the Apple TV, again it is essential.
Port 123 is used by Apple products to obtain the date and time, the UDP row above shows that any local IP Address can communicate with any remote IP address on the router's network and provide it with date and time information.
If your firewall software on the PC is blocking any of these ports then the 'netstat' command is useful to see if you need to unblock any. In my experience, this port unblocking was not necessary as when I installed iTunes, the Norton software automatically set up appropriate rules for the iTunes program, and opened the required TCP and UDP communications as iTunes needed.
Likewise, on the router itself, I have the UPnP setting enabled and this allows software like iTunes and Bonjour to traverse the router's firewall without it being necesssary to explicitly set the ports to be forwarded.
If I started the Apple TV, and ran the 'netstat -an' command over the next few minutes I could see the number of rows for the Apple TV diminish, and this was a symptom of the dropping connection problem.
Ultimately having replaced the Apple TV with another 'working' one , swapped the PC, restored the router to factory defaults, disabled the Windows or Norton firewall, tried ethernet and WiFi connection between the router and Apple TV it struck me that the only component I had not considered was the insignificant ethernet cable linking the PC to the router. This has been present since the router was installed for the original PC around 4 years ago. But surely this was how the original PC and the swapped in PC were getting to the internet quite normally and successfully? Also this was how the Apple TV was accessing the PC via WiFi then via the router through this ethernet cable, there was no way it could be the cable, cables don't allow a connection for a short time and then cause a timeout can they?. Thus, confused, and with all other avenues explored, I removed the cable between the PC and the router and enabled a WiFi connection from the PC to the router. After restarting the PC, Router and Apple TV, just to be sure, I tried the Apple TV again.
I could play some music on the Apple TV from the iTunes library, I could play it for a minute or so and then go to movies and play a movie from the iTunes library. I tried to play an iTunes trailer, some YouTube videos, these worked as usual. I then went back to the library and yes, I could play another music track or another movie. I forced the Apple TV to 'sleep' via Settings/General/Sleep Now and tried again, I woke it up and could play any music or movie from the library. Elated, I went out for meal with the family, nervously hoping throughout the meal that the solution had been found. After a couple of hours we returned, woke up the Apple TV and yes, oh yes!, it would connect with the library and play a succession of music or videos without seeing any dropped connections. Several hours later I could wake up the Apple TV again and select any content from the iTunes library on the PC and play it, finally the unit is behaving as I would expect.
This solution may not apply for all, but it worth following all of the components in the path between the Apple TV, router, computer (either PC or Mac) and the iTunes library and checking that each is able to commmunicate successfully and over a period of time reliably so that the Apple TV can perform as flawlessly as it is capable of.
Don't, as I did expect the solution to involve a complicated series of special settings of ports or communications protocol changes. Do perform a clean install of iTunes and keep it updated, do keep Firewall settings simple and let the settings be default settings, do rely on UPnP (Universal Plug and Play) on the router. Let the router select which channel it wants to use, it will select the channel with least interference...and check out that insignificant ethernet cable if you have one. It might work fine for general communications from the computer to router to the internet but it can be a source of connections dropping on the Apple TV!
My relative is now a happy Apple TV user too.Useful to watch what is happening to the TCP/UDP connections when the Apple TV is connected to iTunes and when it is actually playing some media from iTunes and when it stops playing.
To see this, use the Network Statistics command 'netstat' from a Command prompt (Windows PC) / Terminal Window (Mac):
e.g. for Windows:
c:\netstat -an 5
This repeats the netstat command every 5 seconds, use Ctrl-C to quit the command. (Use 'netstat -h' for help with this command)
While iTunes is running there will be a number of TCP records displayed for the computer's IP address using port 3689, showing at least 3 ports in use for the Apple TV's IP address.
i.e.
TCP host_ip:3689 apple_tv_ip:49187 ESTABLISHED
TCP host_ip:3689 apple_tv_ip:49196 ESTABLISHED
TCP host_ip:3689 apple_tv_ip:49255 ESTABLISHED
When it is playing content there are more connections established, some of these rows will gradually disappear when the media file stops playing. These addional TCP records show iTunes using different ports from 3689, but only while media files are being played.
When a video file is played, (on this Windows PC at least) the iTunes host is using ports 4463 and 4464, with the Apple TV using port 7000. When playing a music track or podcast, the iTunes host is using port 4472 or 4489 and the Apple TV is using port 5000.
When the media is playing, the fourth column returned by the 'netstat -an 5' command : 'State' shows as 'ESTABLISHED' and shortly after the media file is stopped playing it shows as 'TIME_WAIT' until the record disappears after a minute or so. -
Apple TV no longer connects to iTunes
For some time now, my Apple TV fails to connect to iTunes. I don't see it in the device list and the only thing that works is to disconnect from my account and then re-sync from scratch (which takes about 15 hours to synch 10GB of content). I've done this twice in the last two weeks. The Apple TV shows that it is connected to the network and shows a strong signal. It also shows that it should be connected to my iTunes library. Yet, after a few times, it just stops showing up and syncing. I've tried power cycling, but that no longer seems to work either. Is the machine fried? Do I need a new one after a few years of use? Or am I missing something? Thanks for all suggestions.
SL has affected a small number of tv users, as was the case with all previous system, itunes and tv updates, this will always occur, but in every case so far these numbers are not significant and tend to support an issue with the users specific set up rather than the updates themselves.
It would be impossible in practice to test all combinations of software and hardware with impending software releases. The fact that an update works at all is a testament to how well tested the software is. As a result an update may appear on the surface to be buggy, but in reality a contributing factor is causing your problem.
If there is nothing to fix, further Apple updates may well not resolve your problem, you need to be looking for a problem with your own set up. -
How do i connect my apple ID with itunes?
I keep on trying to sign into itunes with my apple id, but it never works . How do I connect my apple ID with itunes?
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.
You may find that when you try to do this, the password for your old ID it isn't accepted. If this happens, and if your old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password. -
Why when I try to login the Itunes Connect with my Apple ID it always says: "Apple ID does not have permission to access iTunes Connect."?
Look on one of your bank statements and be sure to enter the billing address exactly as it shows on the statement. Some folks forget where they actually get the statement. They put their home address in iTunes/Mac App Store and they actually get the statement at their place of employment or vice versa.
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My iphone 4s wont sync when I connect it to the pc( not apple). It is connected as it comes up on itunes but when I try to sync it with apps/ music etc it wont. I am doing something wrong or is it a mistake with the phone. I am still able to download apps and music from itunes on my phone though.
I already restored it but that didn't help.
TIA for any replies.iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup?
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HT1600 Do I have to connect my apple tv to itunes after an update?
Do I have to connect my apple tv to itunes after an update?
No. That would only be required if there is an interruption during the update, which would then mean it needs to be restored.
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